The staff is super kind and friendly! The pups are very…read morewell taken care of and the store is clean . What a nice place to buy a family member or just visit!

Our baby, Hank a basset hound, was put down yesterday because they ended up neutering him at 8…read moreweeks old and he aspirated on his tude. He was oxygen dependent. If you want your heart crushed buy from them YOUR DOG WILL DIE. Not a good place if I can give negative stars I would

My Sheltie had to be put to sleep in early June. I was lost without him, decided to seek a new dog,…read morenot sure I wanted to have a new dog permanently. Called black dog, she told me about a new dog coming in and the upcoming open house. I decided to go see the Aussie. When I got there they had 4 dogs waiting for placement, if I had my way I'd have taken all 4 but I had a hard enough time getting one. She was immediately drawn an 8.5 year old Corgi mix we said we'd take her after filling out the contract they handed her leash and her stuff A 25 pound container of food, 2 dog beds, toys including 3 balls treats a blanket. And said let us know anything she needs. They supply everything needed to keep the dog healthy, we supply the place for her to be happy. 2 days after we brought her home Amera called checking in, when I told her she had destroyed a ball a day, she replied just stop by and we'll give you more balls. We received a bag of balls, joint pills, a soft brush for her as she's a short hair ball destroying monster but the biggest smile and sweetest character so I think she's a keeper, and my wife is smitten over her as well

I took a very sick dog to them on a Sunday. There were 3 of us saying she was sick but the vet…read moredidn't take it seriously. She didn't take a temp or blood and sent us home. I called later begging them to see her and was told to wait til they opened. I paid ER fees and was willing to pay them again to save my dog as she was in agony. As her Momma, I knew she was sick and that should have been a reasonable assumption of the vet too. My dog died because a vet didn't care enough. I'll never take another animal there.

Beware! I recently worked as Broadmoor's assistant manager. As someone who is extremely passionate…read moreabout animals, I felt the need to leave a review, so that others can make a fair, accurate, and educated decision before boarding their pet at Broadmoor. First and foremost, there is no such thing as play time with your animal and staff. Dogs are locked in a kennel 24/7, often with nothing but a small thin blanket or towel to lay. This privilege is frequently taken away if your dog displays high anxiety. Providing your own blanket or dog bed won't change this, as animal belongings are NEVER given to them. Most dogs soil the contents of their kennel on a nightly basis and instead of cleaning dogs belongings multiple times, all belongings are marked and put in a cubby. They will not tell you this at time of drop off. Their operational schedule is posted below in a picture, but as you can see, Dogs remain in their indoor kennel from 4pm to 8am, a total of 16 hours... and there is no time or opportunity for staff to interact with dogs one on one. There is also no boarding staff on-site between 530pm and 630am. The messes that are made during their isolated 16-hour stint are cleaned up each morning at 8:30am. Nearly every kennel is riddled with urine and poop inside. Few dogs are able to hold it for this long. I brought up my concerns and offered alternative solutions or ideas, but was immediately dismissed. Even with daily cleaning, kennel cough has been going around the facility for the past few months. As a manager, I handled 2-3 weekly customer complaints about their dog coming down with the illness. As for grooming, their best groomer just left, and only one remains. The remaining groomer can barely handle 6 dogs a day and often, these dogs return to be fixed. 2/3's of the upcoming appointments will need to be canceled or rescheduled. I spent hours each week calling owners. Managements fix was to have kennel staff do groom dogs. Speaking of management, Bobby, their manager, hired me for my managerial expertise and extensive administrative background. He's ran boarding ops by for a long time and is the brother to one of the owners. Despite the many recommendations I suggested, Bobby denied all of them. Many were directed to improve comfort to the animals. Bobby rather focus on rediculous tasks that actively jepordized the health and safety of employees. He felt the constant need to micromanage but would complain about being bothered on his days off. Bobby commonly assigned deep cleaning tasks for the weekend. These tasks were difficult because kennels were full and we were understaffed. I found out this has been an ongoing issue. Many could be completed in the middle of the week, when the facility was nearly empty, and staffing was not an issue. It would certainly allow us time to focus on dog interaction. Despite tasks still getting done, Bobby always found reason to complain. It's degrading when you work your butt off all weekend and then wake up to texts, claiming nothing got done. Bobby wants his employees to be "yes men/women". During my last weekend, it was 10-15 degrees out and snowing. We were directed to empty the planters full of frozen soil. Bobby didn't care how and wanted employees outside hacking at frozen soil with shovels. Bobby, as a manager, is completely failing this company. As for the vet side, dogs cannot receive vaccinations in a timely manner. Dogs would be boarding for days without vaccinations. Also, my own pup injured herself. The vet side took a look and said she was fine. I took her to Cheyenne Pet Clinic and within 3 minutes they determined she had a torn cruciate ligament. Attached is proof to support my above statements. Step your game up Broadmoor. Treat the dogs and your employees better!

I wasn't able to adopt from this rescue, but they were professional and clearly work hard to make…read moresure they place their puppies and safe and loving homes.

Holy paperwork, Batman! I think the only thing they didn't ask for on the 6-page application was a…read moreDNA sample. If the goal is to deter people from adopting, well done. I found and adopted a puppy elsewhere before ever hearing back from these folks.

I adopted a cat here almost a month ago and I'm very happy that I chose this place. Melissa is the…read morelady that helped me and she was great. I've never seen anyone multitask like her. They are super friendly here and you can tell how much they care about the animals. I named my cat Jude and we now love each other .. I highly recommend this place if you're thinking about adopting a pet.

We have been volunteering at animal friends alliance fna animal house since january 2018…read more They provide a high level of care for their animals. They make sure they are altered, have vaccines, microchip and any other care that they might need prior to adopting them out. They also are good at doing reference checks to do their best to make sure that the animals will be going to a good or appropriate home for them. As a volunteer, they have been wonderful to work with. i have 2 teens that i volunteer with and their lives have been much enriched by being able to walk the dogs. The staff at animal friends is friendly and helpful. And the training provided beforehand helps them to know you are committed to coming and being a regular at their facility. They took some down time for covid but have since began opening up volunteer slots. We highly enjoy working with them and i know many people who have adopted from them and loved the process!

We've adopted two pups from Rocky Mountain Puppy Rescue - this is a well-run organization that…read moremakes sure they take the time to find the right fit and home for the pets they rescue, and they also do a great job taking care of the pups before they put them up for rescue (through the foster parents, as well as with neutering/spaying and vaccination). I feel their interview process is thorough, and they do a good job of helping you find the right pup. We've loved both of the pups we've gotten from here, and they were such a good fit for our home. So grateful to organizations like this!

Thank you to RMPR for bringing Lottie into our family. She has adapted quickly to her new…read moresurroundings, complete with happy zoomies in her new yard. Lottie arrived already potty trained and well‑socialized with both dogs and people. We are especially grateful to her wonderful fosters, Brian and Ashley, for giving her everything she needed to be ready for her forever home.

Very kind employees and animal lovers. Yet anyway. And they work towardsa great cause.read more

5 weeks ago we adopted Kourtney whom we've renamed Piper. The adoption process to get approved was…read morevery thorough. That's a good thing when it comes to dealing with new homes for rescue pups. We are totally and completely in love with Piper. She is the perfect fit for our family. She and our other dog, Sophie, play together so well. They often sleep cuddled up together. Thank you Big Bones for giving us the opportunity to adopt the sweetest dog ever! BTW, our son adopted from Big Bones the week before we got Piper. He too had a very good experience and got a great little boy who is a perfect fit with his other dog.