From the moment I walked in, both of them were welcoming, upbeat, and genuinely kind. Alana helped me build the perfect bowl with so much enthusiasm that it honestly made my day. She gave great suggestions, made sure everything was fresh, and treated every ingredient like it mattered. Jaden kept the energy going with incredible customer service -- fast, friendly, and so attentive. He double-checked my order, made sure I had everything I needed, and did it all with a smile that made the whole experience feel personal and warm. It's rare to find a team that works this well together while still making every guest feel special. These two are the reason I'll be coming back again and again. read more

My boyfriend and I came for lunch and experienced great service + fresh, delicious food thanks to Tonia and Shannon! They were very friendly, knowledgeable and courteous to us. We had to wait a bit for fresh chicken but it was well worth it, they were very generous with our meals and we appreciated them very much. read more

I have been to this location several times, service has been great. The staff has been amazing. I enjoyed the food on each visit, today was a 360 not sure if they are short of staff or not taking their job serious enough. I ordered thru their mobile app, promised at a specific time, I arrived at given time, the store was empty and I waited for 15 additional minutes, nothing. No one cleaned the tables, emptied the ice, filled the beverages or swept the floor. No orders were added to the shelves for pickup read more

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The absolute WORST customer service of any restaurant I've visited. Even for fast food, it's horrible. If you're acknowledged within a minute of entering, it's a miracle. No one makes eye contact. Everyone acts as if you're the biggest inconvenience. I've been twice. The second time I walked out after standing at the counter waiting for one of the three employees to speak to me. They were literally on the other side of the glass pretending as if I wasn't there--doing busy work. No wonder it's always empty. read more

The point of a pickup order is that you don't have to wait in line to get your food. I ordered via the app at 1:45 PM with a pick up time of 2 PM. It is now 2:20 and I still don't have my food. How long does it take to make Harissa chicken? No wonder this store has low ratings. I should have gone elsewhere for my Paleo/whole 30 lunch read more

Ordered at the Frisco TX location, how can a Mediterranean place run out of Tzatziki Sauce and Garlic Sauce. These guys need to go back to the drawing board and think again !! read more

This place was so delicious! Its set up like a Chipotle or Snappy Salads where you go down the line and choose the ingredients tou want in your bowl. The variety of ingredients were fresh and extraordinarily flavorful. Lot of the items were garlic forward which I enjoyed. After you order you just take your food to a table. You basically bus your own table too. The entire experience was a great one and I cant wait to go back. read more

I went for lunch with some students for school after a band performance, food was amazing and the service was perfect as well!!! I would give 10 stars if I could! read more

Cava is usually my favorite but this location was disappointing; the cinnamon pita chips were cold and soggy; and the fresh made batch of regular pita chips had a really bad after taste. Maybe it's old oil ? It's gross . The chicken shawarma was stringy and flavorless. Among other issues it seems this location is phoning it in. There are better locations to spend the money they are chargeing for this food. read more

CAVA - Chicken shawarma; to be clear the whole bowl was this consistency . - Mediterranean Near Me - Frisco, Texas

It's good when we can eat there but EVERY TIME we go for dinner, they are always sold out of critical stuff. Whoever is managing this restaurant is losing money because they are losing customers. I've walked in, the worker said "welcome, we only have lamb" and walked out like twice. And I've watched others do it too! Pleaseeeee get your act together! I love cava and don't want to loose this restaurant but gee whiz- have food available! It's literally your job! (Sorry, I'm clearly hangry) read more

Worst customer experience ever.... Walked in at 9:01 to place an order , the entire selection of food was gone.... I ask the manager how come you don't have any food... He replies with we got a rush at 6:00pm, we aren't making more food.... Insane.... So asked what are doing to compensate people for nothing having anything ... He says you can either take it or not. As a manager your customer service , he was completely rude .... Him and all of the staff were to busy talking to their buddies just look at the cameras...They should all be fired , no professionalism, no respect, terrible customer service. read more

Very friendly staff and delicious food! We enjoy coming here for the super fresh food.

Food was great, and the staff as friendly. The restaurant was easy to get to and was clean

I absolutely love CAVA, but this location is lacking in a few areas. Customer service - Not unfriendly per se, but no one here seems to be very jazzed about having to be at work. Like, always. I feel like I'm annoying them by wanting to give them business. Products - Often out of items, lemonades and teas are often empty. Mobile orders - I typically order ahead of time on the app, but this location never seems to have my order ready even when I'm running behind. My order today should have been ready at 2:15pm, I arrived at 2:25pm. They hadn't even started it. It's just frustrating to try and save time and it backfire because the staff here seem to not pay attention to mobile orders. Just super disappointing. read more

Placed a pickup order for 12:30 pm, and it wasn't available until 1:00 pm. When I took the first bite, all the steak was mostly gristle, chewy, tough pieces that were hard to eat. After struggling to eat, I removed all the steak and even found two small bits of pure gristle in the wrap. This feels like poor quality control and the use of very low-end cuts. For the price, I expect better meat quality and more consistent preparation. Really disappointing experience, won't be rushing back. read more

This location is terrible. This is my second time ordering here in a span of a few months and it's always a zoo. They are always out of chicken or steak. They never have any free pitas to go with bowls. When I asked if they could substitute for hot pitas. Oh, we can't do that. However there is a bunch just on display and no one is buying them. To make matters worse, they can't even scan your app or put your phone number in before payments to earn your rewards. I am not sure if it's the manager or owner but they need to work on service and having adequate amount of food. The lines were long and moving way too slow. I will take a longer ride to the McKinney location instead of bothering with the Frisco Main Street location in the future. read more

This place is like a three ring circus clown show. Online orders placed in advance to avoid the wait are never ready on time. The customer service is also a joke. The workers are not welcoming and seem to have no care, sense of urgency or working with diligence and purpose to get things done in a timely manner. Any semblance of leadership is nonexistent. Very unorganized, chaotic, unprofessional, unmotivated and dirty. Avoid this place unless you like wasting your time and money. read more

Cava has fantastic service, fresh healthy food, and this Frisco location is super close to my house. My fav for when I feel like eating out without feeling the guilt! read more

Great service and very friendly employees!! The restaurant is clean and well managed and their food is always delicious.

The folks that work here will take the time of day to learn your name and greet you when you come in. Especially Tonia at the register, it's always nice to have a smiling face greet you for lunch. The only thing I could say to deduct here is that sometimes the building here has issues, whether that's AC going out or Water in the entry way. That being said it doesn't stop them from getting food in front of you. Overall a consistently satisfying experience. read more

Jeremy is amazing! Will definitely be back, I Always appreciate good customer service. The food was amazing.

This is the SECOND time in a week I have asked for a roasted vegetable pita and bit into a pita filled with meat! As a vegetarian this is unacceptable! Whoever is doing this needs to be fired! Individuals dietary restrictions should be taken seriously read more

CAVA - I asked for roasted vegetables and got meat AGAIN in less than a week! - Mediterranean Near Me - Frisco, Texas

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I get the bowls. It is one bowl of goodness! So many wonderful flavors . The staff is very nice.

I Really don't write bad reviews but I visited for the first time the other day to order a bowl, and while the food was delicious, the customer service wasn't great. The employee with A young lady with reddish-brown hair seemed irritated and made me feel rushed while taking my order, rather than welcomed. read more

This location is sooo accommodating! I don't know what y'all are taking about but every time I order from here they always have my food ready and complete! Today was a little different. I decided to walk in LAST minute for a savory bowl and they could've just made it a terrible experience but they didn't! The entire Sunday night shift was so kind despite being busy all evening! You could tell they were a little tired but never in bad spirits!! I wish there was kind employees like them around town! The place was clean, tidy and quiet. I had a nice bowl and a drink to go but next time I'll sit in to enjoy my meal. The best spot for a quick healthy snack! Ps: their sauce and topping diversity is A+!! The spicy level hits the spot! read more

CAVA - Bowl, pita, drink, and brownie to-go! - Mediterranean Near Me - Frisco, Texas

While the chicken was tasty and bountiful I couldn't say the same for the small sad falafels. The white rice had the texture of almost cooked and then dehydrated all at the same time. Sauces were solid and kept the eating experience interesting enough but if I want a better quality version and more craveable I'll go back to the tried and true halal cart style. Service was fast but a touch unknowledgeable when it can to the ingredients so a little more off the top and room for improvement. read more

CAVA - Chicken Bowl - Mediterranean Near Me - Frisco, Texas

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Ok so I'll first say, CAVA as a brand/chain is my absolute fave!!!! I live near this location so this is where I go. I was recently in California and went to a location there and service seems to be the same no matter what city. I read some reviews regarding portions and I have to say- yes the portions are not consistent. Does this stop me from going? Hell naw! Lol I LOVE CAVA!!!! They are usually accommodating to every crazy request (I've heard/seen plenty at this W Frisco location). They change their menu up which is great- unless you like the SAME thing every time. The food is always fresh. I customize my bowl every time and no one has ever rolled their eyes at me. One time they were out of falafel which blew my mind, but whatever I got over it. Again, the food is fresh and tastes incredible. I took one star off for inconsistency and yes, service is not ChikFilA standards, but we ARE in W Frisco, no one here wants to work. Every time I've gone in they are busy. I feel like leadership must just not be that great. Again, not enough to make me go without my CAVA! read more

CAVA - Lemon chicken bowl - Mediterranean Near Me - Frisco, Texas

Alana made my experience at CAVA today. She quickly greeted me, even remembered the last time I came in, and made me feel very welcomed. Secondly, she accurately made my bowl in a timely fashion and had me checked out in no-time. Not to mention her kindness including all of the employees. She deserves some recognition! read more

Jeremy and Cooper were amazing people. The food and costumer service was amazing. Everything was clean and well kept.

We were served by a girl wearing a bandana and she was very nice. The multiple times we've come, the food was enjoyable every time. Affordable prices, tasty options, and good servings. They were out of chicken today, so I waited a few minutes for a new batch of grilled chicken and it was delicious. A great location in my opinion. read more

Food and experience is good in general. Steak and chicken isn't cut small enough. Steak is chewy. They don't have any knives. Asked for a knife, and was told the GM didn't think any of their food needed to be cut, so he stopped ordering knives. But chewy steak and large pieces need to be cut, especially for kids. Either train employees to cut meat much smaller or offer knives. My kids (ages 5, 6 and 8) could barely eat any of the steak because bites were too big and chewy, and I couldn't eat several bites either. Ended up having to throw out most of it. When you get knives back or make the cuts smaller, let me know and I'll visit again. Until then, I'll go elsewhere. read more

CAVA - Mediterranean Near Me - Frisco, Texas

I love their Harissa bowl and pita chips. Cava's concept is similar to Chipotle such as build your own/customize it, but with more flavor. You and add or substitute any item you don't and the portion sizes are generous. I recommend not stopping in closer to close, as the may be out of majority of their items. Stop by mid day or early afternoon to receive top service and fresh food. Try the Harissa and let me know if you like it. read more

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Best Cava around hands down! I always come to this one over others in the area, food is always fresh and the people are super friendly.

Docking 2 stars for customer service. Not sure if it's just my luck or what but every time I visit the staff is so rude. The last time I went a young lady just rolled her eyes at me and said, "what do you want.". The food is absolutely amazing. However the service and staff need a attitude check. read more

CAVA - Greens and grains - Mediterranean Near Me - Frisco, Texas

Food is great. Joshua helped me choose the best options. I had a Harrissa avocado bowl and pita chips.. and the drinks were so fresh and amazing !! I will be back read more

This is our first time here and we highly recommend this place! We both got grains and salad bowls. Had a mixture of veggies, healthy carbs and protein. Everything was fresh and full of flavor. I added chicken and veggies a d my husband did the meatballs and steak.One of my favorite things is that they label all food GF, DF or Vegan. Especially if you have dietary restrictions this is a great place to go. I definitely will come here again! read more

CAVA - Mediterranean Near Me - Frisco, Texas

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Fabulous service and great food! Would definitely come again. My favorite sauce it's the garlic dressing.

I love Cava - the only thing that was the issue was they were out of feta but other than that always amazing

Great service and food! Always fast service and quick getting in and out. Clean kitchen and excellent quality!!!

Shannon and Tonya at CAVA were so kind to my mom and I!! Honestly made our experience 1000% better regardless of our meal- but our bowls were also perfect. Plus this CAVA location is one of the cleanest I've been to. read more