We needed a new battery and tried advanced auto parts. Evan was so helpful and changed our battery…read moreout in less than ten minutes. We just had a bad experience at auto zone on military hwy and coming here was just a breath of fresh air. Thank you so much Evan for being nice and polite. We will definitely be coming back for any our car needs. :)

top tier service. grabbed a rear windshield wiper from autozone who were supposed to install it in…read morethe first place, came to advanced just by chance and my man Evan O. looked out for ya boi. installed and had me on my way in 5 mins.

This is maybe my second visit here within about a four-year span but however every time I visit the…read moreguys here are a super friendly and on point. However, I do call ahead of time to make sure that the parts are available and the two times that I visited here everything has been available and ready for pick up at the front desk. I actually have a mechanic that I work and he has a reputable reputation with the company as well so everything works out perfectly... availability and deals! The store is a little hard to spot from the road but if you have any GPS system it should guide you spot on! I used my Google Maps without worry. The shop is kind of small however they do have a few shelves of items that you can browse around to see if it's anything else that you need for your vehicle but they mainly specialize in imported cars. And store is pretty much for stocking items and not so much on the main floor. The building does appear larger from outside. No sugar coating here... they're definitely straight and to the point with you. A great group of guys. Parking is alongside the store on the street or there is parking directly behind the building. Be careful heading back on the main street... super busy area of Norfolk. They usually close at 6 during the week and a little earlier on Saturday...call ahead to verify. Oh and if you visit before I do be sure to check in and ask if their check-in offer is valid. Savings await - possibly! Have fun | enjoy life

Was able to find a replacement part at a somewhat decent price. Wouldn't be my first place to shop…read morefor parts but if I'm in a pinch and need something in a timely manner, I'll go back.

Found a part on car-part.com that was located at Tibbs…read more Called early in the AM and told them I was driving 5+ hours and wanted to make sure it was ACTUALLY in stock. Guy on the phone said that it was, and I started driving from South Carolina to Virginia. 5+ hours later, dragging a trailer on my only day off on a Saturday. (mind you 11 hours round trip burns and ENTIRE day and at least 3 tanks of fuel). I arrive, walk in, and the dude tells me right away that the tailgate was sold some time ago. "Sorry". They could have called me back when they figured that out but they didn't. The vehicle, which has been getting prepped for bodywork for 2 YEARS, goes I to the spray booth tomorrow missing an entire panel now. So I'm out 3 tanks of fuel and 11 hours of my time and they don't even have the courtesy to ACTUALLY check for parts before they tell you go ahead and "COME OUt" to get them. Salvage yards are shady, but this place just needs to fold up and apologize to everyone.

Professional, polite and they even gave me pointers on future maintenance options to be mindful of…read more These guys are great and HIGHLY recommended.

Great service and great price!!! They even picked up my mower, told me everything that was wrong…read moreand fixed it in a few days!!

This place is a joke. Pep Boys 1230 n military hwy norfolk,…read moreVA 23502. I called and made an appointment yesterday for a state inspection, oil change, and oil filter change. When I went to drop the car off Theresa said I would need to leave my vehicle with them for three to four days because they had a backlog of about ten inspections to be done. Really? I asked her why they allowed me to make an appointment and she said that even though I called the store directly I had been sent to a call center that was not local.

This experience has been a nightmare - PepBoys will schedule the appointment online and take…read morepayment - the service provided as reported by my wife was okay - not great - and when they were finished I was sent a link for payment even though I provided information for payment when I booked the appointment - then I was double charged for the service - my wife returned to the store within 20 minutes and spoke to the tech (Matt) - he explained the second charge should fall off but he did not know how to fix it - Matt provided the name of the store manager and advised to contact him on Monday - the charge never fell off - I went to the store (Norfolk, VA) and was told the store manager was out on medical leave and there was no other supervisor - no one to help - really - I've contacted customer service several times and I'm still waiting to resolve this issue. It would be one thing if it were a charge less than $100 - but we're talking more then $1100.

They usually have the parts I need at a much lower cost. Never had an issue with them. Especially…read morebatteries

I would give this specific establishment a lower rating if i could, make sure you do extensive…read moreresearch before buying anything here or else team member "Brandy" will sell you the wrong product and refuse to give you a refund. I am not the most car savvy person so i naturally just asked for help, i asked for the appropriate oil filter for my 2021 honda civic hatchback sport and my wife's 2018 honda accord sport, she said they both take the same type of filter which turned out to be completely wrong and her pride was wayyyy too high to admit that therefore making me waste not only 60 dollars for the oil and oil filter but most importantly my time. Definitely needs to reconsider her place of employment because a automotive store isn't it. employee Brandy after being told what my issue was still had the audacity to tell me i'm wrong and that i gave her the wrong information, yet all she asked me was make and model of my car(s) which i gave to her accurately, a simple google search proves that she's 100% wrong, just very unprofessional person overall.

Great service. Prompt. Courteous. Professional…read more Initially went in to have my front tires replaced due to tread wear. The technician working on my car informed me and showed me first-hand that both of my front rims were bent badly (most likely due to the crappy roads in VA) and referred me to another shop for repair. Greatly appreciated the information and brought to light why my steering wheel would shake badly when going above 40mph. Ended up shifting the newly replaced tires from the front to the back as the tech advised to reduce the "shaking" until i could repair the rim damage. Any other shop would have just replaced the tires as requested and not inform me of the rim damage. Highly recommend their service.

Really disappointing experience. I came in with a simple screw in my tire, and the technician…read morelooked at it for maybe 10 seconds before immediately telling me it was "not repairable" and that I needed to buy a brand new tire. No real explanation, no actual inspection... just straight to replacing it. Luckily, I decided to get a second opinion and went to Discount Tire. They inspected it, repaired it within 30 minutes, and didn't charge me a dime.I understand some tires truly can't be fixed, but this one absolutely could have been, and it honestly felt like I was being pushed toward an unnecessary purchase. I'd recommend people get a second opinion before agreeing to replace a tire here.

The customer service at this location is outstanding. They are friendly, helpful and kind.read more

Bryan helped me fix my head light with no hesitation! He was super fast and had great customer…read moreservice! Definitely coming here again for any help I need!

They loveee talking to you like youre stupid so goodluck if you have a short fuse. Simple questions…read morecant be answered without being cut off mid sentence as well so thats also fun, i guess. 3 stars is generous. Work on your customer service asap.

These guys are old-school and gruff, the way car guys should be. They were recommended by another…read moresalvage yard and for good reason. The part I picked up was an exact match and was in service and working an hour later. I hope to use these guys again. Regarding the review by Joseph, I understand his issue and I wish things were that easy too. However, salvage yards have never worked like that in my experience. You have to show up and take a look.

This review is for auto zone on military in Norfolk not Chesapeake. Calling a customer "rude"!…read moreBecause the way I counted out exact change is disrespectful beyond belief.

Went into auto zone to buy a battery, Jerome came out to test my battery under the hood for a 2017…read moreAltima. So I needed a battery, I came in to buy one and while we were at the register, I ask Jerome would he install it since it was right under the hood. He said "you want me to install it for you?" I said yes. Autozone does it as a courtesy but he didn't feel like it. Then I was like ok I'll go somewhere else then and walked out. He also handed me the tools. I Went to autozone on Virginia Beach and the guy ask me do you want me to install the battery. It took him 5 mins. He also turned down my tip as well. It was night and day between the 2 autozones. Jerome doesn't want to work and he makes the company look bad. I took my money else where because of poor customer service.