I'm traveling thru San Antonio circling the country in my 2025 GMC 1500 3.0 diesel. I was having some concerns with my DEF system and needed help. Gianny the service manager and my service writer Trent worked hard to get me back on the road. What a professional group. Thanks so much for the expedited repairs and oil change. I highly recommend this dealership! read more

Cavender Buick GMC North - Car Dealers Near Me - San Antonio, Texas

I had a very disappointing experience with Cavender Buick GMC while attempting to purchase a 2016 Yukon XL Denali. Specifically with Miguel Cuetos. After confirming the vehicle was available, I placed a deposit, completed financing paperwork, arranged a third-party inspection, and drove approximately an hour to the dealership. Upon arrival, I was informed that another customer's hold on the vehicle had not actually expired and that the vehicle was still being sold to them. Unfortunately, making this trip caused me to miss my son's graduation ceremony, which is something I cannot get back. While my deposit was refunded, Sales Manager Miguel Cuetos told me he would help locate a comparable vehicle and follow up with me in writing. Despite waiting more than a month, I never received the promised email, any vehicle leads, or meaningful follow-up communication. After escalating my concerns, General Sales Manager Santiago Sanchez responded, apologized for the situation, and stated in writing that Cavender would continue searching for a replacement vehicle and work with me on pricing. Despite those assurances, I never received any vehicle leads or further follow-up from the dealership. Mistakes happen, but allowing a customer to place a deposit, complete financing, coordinate an inspection, and travel to the dealership before discovering the vehicle was unavailable was extremely frustrating. The lack of follow-through afterward made the experience even worse. I hope Cavender improves its inventory management, communication, and customer follow-through so future customers do not experience the same situation. read more

My husband bought a car from here and they have been nothing but unhelpful. The front bumper started separating from the body of the car the first week, they said they were unable to do anything about it even though he had just bought it. Recently brought the car in for a maintenance light that came on and an oil change. They let him know after nearly 5 hours of waiting and no news that the technician on staff had left suddenly and that he could leave the car overnight but there was still no guarantee they could fix it and to maybe try another dealership. Expect to pay no less than $100 if you want a simple oil change and forget about calling them on the phone to try to get ahold of anyone. I would never buy from them or do business with them again. read more

This review is specifically about Aleta Cortez and Miguel Cuetos at Cavender Buick GMC North. After purchasing a new vehicle a month ago, the dealership identified a paperwork error and asked me to return in person to redo documents to resolve their issue. I arrived at the scheduled time and explained the situation to Aleta when she questioned me about being there. I expressed my frustration in a direct but non-abusive way. She showed no indication of concern and walked away. Shortly after, Miguel Cuetos approached me and immediately accused me of being verbally abusive to his staff, without first asking what was said or seeking my side of the interaction. When I asked what I had supposedly said that was abusive, he said he didn't know what was said, only that Aleta was offended and had complained. Be aware that expressing frustration, even professionally, may be escalated to accusations without clarification. Choose your words carefully if you interact with or near Aleta and know that the senior level staff will not even attempt to clarify things before making serious accusations. read more

Purchased my vehicle from Cavender Buick GMC in November 2025. The Tesla I bought arrived without its included home charger because the dealership had removed and sold it to use on another vehicle they sold earlier. To make it right, my sales associate promised they would purchase and send me a replacement Tesla home charger at no cost to me. This promise was put in writing: I have a signed document clearly listing the home charger as a dealership obligation, and even one of the managers signed it. Nearly two months later -- still nothing. I've been told multiple times by different staff members, "We've already purchased it" and "It's ordered and on the way." No charger has ever shown up. No tracking information, no proactive updates -- just repeated empty assurances. I've called numerous times specifically asking to speak with a manager, left detailed voicemails with my contact info and purchase details, and have never received a single return call. This goes beyond bad service; it feels like bait-and-switch tactics. They make written commitments to close the deal, then completely ghost you when it's time to deliver. It's wasted my time and eroded any trust I had in this dealership. If you're thinking about buying from Cavender Buick GMC, proceed with extreme caution. Promises -- even signed ones -- apparently mean nothing here. Take your business to a dealership that actually stands behind what they put in writing. Extremely disappointed and still waiting as of December 30, 2025. read more

Had a great experience and got a service plan with my used truck. Vehicle was in beautiful condition and runs like a champ. The finance manager who handled my trade was full of it, but other than that it was good. read more

DO NOT buy a vehicle or get it serviced at this dealership. I purchased this truck and within two months my brakes completely failed while I was driving down Highway 281, putting my life and others at serious risk. If I had not remained calm and been able to safely manage the vehicle on the highway, multiple lives could have been lost -- including my own. This was an extremely dangerous situation, and this dealership did not treat it with the seriousness it deserved. I immediately reached out to Zachary Hale, the General Manager. He responded once, saying they could try to fix the vehicle, but when I explained that I was no longer comfortable driving it, he stated there was nothing they could do--no trade, no solution--despite the fact that I put $5,000 cash down on this truck. What I find especially frustrating is that Zachary Hale regularly posts videos on Facebook presenting himself as someone who is involved in transactions and makes sure everything goes smoothly. That was not my experience at all. Once a serious safety issue occurred, my messages went unanswered and there was no follow-through. In my opinion, the online presence does not reflect the reality of how problems are handled when something goes wrong. When the vehicle went into the shop, things only got worse. They attempted to charge me for an oil change, even though I'm enrolled in a package that includes free oil changes. During service, they uncovered multiple issues in the undercarriage and frame, including damage that clearly existed prior to my ownership. I have not hit anything since purchasing this vehicle. The condition of the frame and undercarriage components showed wear and damage that should have been identified and disclosed before the sale. Like most buyers, I did not crawl underneath the vehicle at purchase -- something I now strongly recommend everyone start doing before buying from this dealership. On top of that, the catalytic converter was bad. This dealership tried to claim it wasn't, but two separate dealerships confirmed that it was. Selling a vehicle with a bad catalytic converter is illegal, and instead of correcting their mistake, this dealership tried to avoid responsibility altogether. The engine mount also had to be replaced, further confirming the vehicle had significant pre-existing issues. While I was physically at the dealership, I overheard employees in the service department discussing that something had just happened with a vehicle because they didn't know how to properly drive it into the service area, and that an employee had messed up one of the vehicles they were trying to bring in. This raised serious concern for me, especially considering the condition my vehicle was later returned in. I still do not know whether the vehicle they were referring to was mine or someone else's. When I finally got my truck back, my tires and rims were scratched and damaged. I was told that's "how it arrived," which is completely false. I have time-stamped photos showing the condition before drop-off and after pick-up, and the damage clearly occurred while the vehicle was in their possession. As if that wasn't enough, the inside of my truck was returned with Sonic wrappers, candy, and trash left behind. If you don't want staff eating in your vehicle or using it for personal errands, do not bring your vehicle here. I will say this: the only kind and professional people I encountered throughout this entire ordeal were Katie and Madeline. There was very little they were empowered to do, but they treated me with respect and compassion, and I genuinely appreciate that. This dealership sold me an unsafe vehicle, failed to take accountability, damaged my property, and showed a complete lack of professionalism and respect. I would never recommend buying or servicing a vehicle here. Due to the seriousness of these safety, disclosure, and service issues, I will be escalating this matter to Consumer Protection and the State Attorney General so this experience is properly reviewed. I am sharing this publicly to ensure other consumers are aware and can make informed decisions before purchasing or servicing a vehicle here. Ps one star is only cause it wouldn't let me put 0 stars read more

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I bought a 2019 GMC Sierra X31 with nearly everything that could be on the vehicle. I purchased the mechanical warranty thru the FI providing the loan. Follow up service was great the experience was great. Three months later ran into an issue, with the transmission. It failed while driving. Got the vehicle to Cavender. Contacted the service Department. Samuel was my service rep. He contacted me nearly twice a day to provide updates on what was happening. Cavendar had the issue diagnosed in 4 hours, the transmission had metal throughout the unit, failure of the torque converter. I did get frustrated when it took three weeks to locate a new transmission, Samuel's boss called me and explained the situation, i expressed my frustration as I use my truck to work out of. Samuel called me the next Monday, they had located a transmission, Tuesday morning i got called the Truck was ready. I did not have a negative experience with Cavendar at any point. I would in fact recommend and have recommended several people to shop with them. The level of customer service is amazing. read more

Cavender GMC - Avoid at All Costs If you value your time, your money, or basic competence, do not do business with Cavender GMC. This dealership completely misdiagnosed my vehicle and wasted nearly two months of my life because they do not know how to properly diagnose a problem. Their approach was to guess first and think later. They replaced my transmission, a massive and invasive repair, only to find out it did absolutely nothing to fix the issue. Here's the truly unbelievable part: after having my vehicle for almost TWO MONTHS, and only after the transmission replacement failed, they finally decided to check the oil. That's when they found metal in it. That is a basic diagnostic step. It should have been done early. Cavender did it last. This is not bad luck. This is gross incompetence. Yes, I technically had communication from the service advisor, but it was meaningless. I was repeatedly given misleading information, half-truths, and constant "we're still checking" responses. Nothing was escalated. Nothing was owned. It was nothing more than kicking the can down the road while time passed and accountability disappeared. When it became clear how badly this had been mishandled, I attempted to escalate the issue multiple times. No manager ever called me. No supervisor emailed me. No service director acknowledged the situation. Leadership was completely absent. It ultimately got so bad that I had no choice but to lawyer up just to get traction. No customer should ever be forced into that position, but Cavender GMC left me no alternative through delay, misrepresentation, and silence from management. You'll notice their Google reviews look far better than the experience you'll actually receive. Negative reviews have a habit of disappearing, and this one will probably be removed as well. If you want a more honest picture of this dealership, look at BBB and Yelp, where reviews don't conveniently vanish. Cavender GMC is disorganized, unresponsive, and incapable of handling real problems. If everything goes perfectly, maybe you'll be fine. The moment something goes wrong, you are on your own. Save yourself the stress, wasted time, and potential legal fees. Avoid Cavender GMC at all costs. read more

BE A WISE and educated buyer. The Sales folks and Finance Manager in this dealership use every single predatory tactic in the book if you show any sign off weakness. SALES: (edited: added Sales purchase) This is a summary of my sales experience (after having done some car purchase education). This is a 100% predatory dealership. At the time, I checked EVERY-s-i-n-g-l-e box of a weak buyer and wrong decisions. The reality: this dealership took advantage of every single thing they could. Cavender North will NOT have you or Your Finances high up in their priorities. Check car purchasing videos, these guys do every single thing. So 50% on me (uneducated buyer), 50% on Cavender North. SERVICE: The good: Usually ok experiences. Timely, short and clear visits. The bad: You will not be safe from the "buy this and that other thing that you dont need", so stay on your toes. Usually past good experiences with service. Today? Not so much. "Almost ready" ended up being 75 minutes (and counting). And "5 minutes" = "1 hr" in their special time vacuum. read more

So you buy a 120k car from GMC and they don't give you a loaner when your car breaks. Interesting business model

I will say this, we were on vacation and our Chevy Fuel injection/DEF went out. We slept on the side of the road and the next day towed it to Cavendars north. A week later we came back from Weatherford to San Antonio to pick it up. We found out that afternoon it was not going to be ready. I will save the dramatic side, Mary Bailey overheard the bad news given when we asked for a manager. She jumped on it and even came back numerous times to check on us. I will also give kudos especially to Micah Herring for his customer service and Transperancy in the entire situation. Also to Jordan for staying late trying to get this done and trying to make it right. I will give 5 stars for customer service but unfortunately on the way home Friday the check engine light came on for the fuel ejection system, again. We made the decision Saturday to go to the local GMC dealership and buy a brand new GMC Denali 3500. Plus it is not white and no check engine light. Chevy is now gone, we are now a GMC owner. Hope this truck is a better asset for us. read more

I made an appointment for my Truck for a simple oil change. It took 3 hours for this minor maintenance. The service tech had smudges all over my drivers door and shifter, got grease on my hand. sloppy and the service advisor never gave an update. Got email about 15 minutes before I got truck back to see progress. Terrible customer service on my first visit for my new vehicle. Service advisor showed no concern on this. The service department was not really busy. I hope service improves or I will end up using another dealership for service. read more

I had a great experience with Isaiah and Cavender. I found the truck on cars.com. From then on, I asked for the lowest price. I was shopping around and looking for the exact same truck elsewhere. Isaiah was straightforward with pricing. He gave me a price to trade in my old truck as well as the new truck and a price to buy the new truck. It was simple. No haggling, no back-and-forth and they were 5K less. I had the exact opposite experience with a different dealership about 2 miles from my house. I had to pick up the truck on a Saturday because I needed a ride from Austin to San Antonio and the truck as well as the paperwork were ready. I felt like the extended warranties were a little highly priced so I passed on them and just purchased the truck in the maintenance package. Great experience, great people and a great dealership. I highly recommend. read more

Cavender Buick GMC North - Car Dealers Near Me - San Antonio, Texas

This dealership group is a complete joke. Spent 20 minutes trying to talk to a service advisor. Apparently they are too busy. Talked to 5 different people; no one can complete a task or answer a question. Looking forward to my Tesla being delivered in June. read more

Cavender Buick GMC North - Car Dealers Near Me - San Antonio, Texas

Worst customer service. If you already bought the car and need help with another issue, they will not help. Will not answer calls, or return calls. Do not recommend. read more

Don't buy from this place!!! Whatever you don't buy from this place. The salesman will give you different numbers on the sale and the service is the worst I have ever dealt with. Go anywhere but here!!!!!!!! read more

They did in fact violate the law and they sold me a truck that had damage. They didn't take steps to fix it in its entirety, they took the cheapest route and just said it's my problem. Their own mechanic stated the damage I brought to their attention was all linked. read more

Cavender Buick GMC North - You see the state has found they did violate the law!!!! - Car Dealers Near Me - San Antonio, Texas

I want to give a shoutout to Steven Alvarado at Cavender Buick GMC North for an amazing buying and delivery experience. Every aspect was transparent and straightforward. Top notched and highly recommended. read more

Best car shopping experience ever. Ask for Steven, a Purple Heart veteran who makes every effort to advocate for his customers!

I recently bought a GMC truck for my grandson. My salesperson, Tyrone Polk, provided the best service I've ever received, not only before and during the purchase, but also post-purchase, coordinating with the Service Dept. to ensure a seamless process. If you want a stellar buying experience, ask for Tyrone, Cavender Buick, GMC North. L. Johnson read more

Update - I have used this dealership for oil changes since truck purchase here. I had the BEST experience this week by far - David Alcantar was my service representative and did a superlative job. He was super courteous, attentive to detail and made sure I was well taken care of. This kind of attitude/ service is rare these days - really appreciate his work here!! Thanks David! read more

Was told for 2 days by Benjamin the salesman that this particular used Truck is available, came here found out he took the day off the Truck is not available, took an Uber for $60.00 to get here!!!! RIDICULOUS!!!!! read more

My salesman Rene was a 5 star salesman, helped so much and made the purchasing of my F250 truck easy. After purchasing the truck I checked with the mechanic at the dealership to see why the tires called for a max pressure of 44 psi and the truck called for 70psi. Was told it was normal. Drove 3 hours home on over pressurized 4 ply tires that were shaky over 65mph. Got home and went to discount tire, they told me 4 ply tires go on mid size SUV's not huge F250's and they need a 10ply tire. And they were happy I didn't have a blow out on the highway. So bought new tires, got a hold of the salesman and received a reply from Santiago Sanchez the sales manager saying in so many words not my problem. Be weary doing business with this dealership because they didn't care about me or my families safety. Just the bottom dollar. read more

I will never do business here again. I looked at 2 trucks on Tuesday. After thinking I chose a certain truck on Wednesday. I was told it has to go through service and inspection and it'd take a day, maybe 2. At 9:00 am Friday I receive a text from the salesman telling me the truck was in service. I told him I'll be at the dealer 9:00 Sharp Saturday morning to sign papers. 6 hours later, the truck is still in service!!! They use miscommunication about why the truck isn't ready. The latest was tire rotation. That was 2 hours ago!!!!! These people are nothing but non-customer service liars!!!!! 15 minutes more has been more than 4 hours ago. read more

SCAMMERS!!! Don't take your car to this dealership they'll mess with your engine and have you come back for more of your business/money take your business elsewhere read more

Traded in my car on a truck in mid-March. They promptly sold my trade without title and failed to pay off the lien. When I told them they were violating laws they told me I had to "communicate with their lawyers." They refuse to provide contact info for those lawyers. Basically, they stole thousands of dollars and arent pressed to make it right. Would not recommend.​ read more

The service center was horrible today. Stayed in the waiting room For oil change for 1hr 45minutes and it was done and no one came out. Was sitting there just waiting. Also they charge a 3% credit card transaction fee which they say is the cost of their credit card fees. Everyone I've searched is between 2 & 2.5%. But that should be a built into their cost structure. Many businesses are doing this to tax the consumer and get more margin. They also don't realize that cc have eliminated armored trucks, cash handling and other expenses. This is a bizarre new trend that is coming out in businesses today. Build 3% in your cost if you want that. Not to mention at the very end handing an invoice higher that $50 of original quote that I signed when arriving. My service advisor was nice but was over run with customers. read more

If I could give this place negative stars I would. Avoid the service department at all cost: Carson, JP, David all crooks. I took my daughter's vehicle in for a door repair. I've since had to take the car back for the same door 3 times! I asked them to change the oil as a courtesy given that they have had my car on and off for a month. After picking up my car this last time in less than 24 hours all of the coolant leaked out and they are trying to charge me 800 dollars for something they likely broke while changing the oil! The audacity especially when Firestone is going to charge me 350 for the same issue. It should be free as that is a HUGE coincidence that they are working in an area that's "magically" broken the next day. Give me a break. read more

We purchased a 2025 Sierra Denali after a ton of frustration with their lying and deceptive practices. 26 days later they call and say that we need to come and sign new finance paperwork, because it cannot be titled with Bank of America financing the loan. It turns out BofA wants paperwork required by Texas code for titling a new vehicle. After a bunch more lies, they said they would have to "unwind the deal". Okay, we went to return the truck and now magically they can use the existing loan. I am not even sure what the point of all that BS was, but just avoid them. We have purchased 5 vehicles previously, but they have changed and turned extremely dishonest. There will not be a 7th, for sure! read more

I am writing this review from a consumer standpoint and a previous car salesperson's standpoint. I've read many of the other reviews, and whereas a person's experience is based on their perception of "great service" and their reality, this dealership did a wonderful job helping me find my new car. I am absolutely impressed and grateful for the Sales Director who called me back that evening after I left the dealership. He was not overly "aggressive" but actually trying to present options and what was available. I had visited four other dealerships and could not find the car I wanted. The Sales Director asked me to come back by to look at other options. The salesperson even texted me pictures before I got there of what they had. They found the exact car I had in mind! I think a lot of people go into a dealership with already pre-conceived notions. The staff is there to help you find a vehicle and do their job to take care of their family. They are trained in vehicle features and want to make the shopping experience as pleasant as possible. I judge dealerships on how fast a salesperson greets me. If I step on a lot and I am not waved at or greeted within 10 minutes, I leave. I want to shop where I am welcome. Cavender exceeded my expectations! read more

The service department is the absolute worst!!! We used to have a service lady, Amber who took great care. She left three years ago and since then we have not been able to utilize ANY of the warranties that were purchased with the vehicle which includes tire, windshield and key fob replacement. Absolutely horrible place n read more

Most inefficient service department I have experienced in my 50 years of using service departments! No communication with the customers. I was passed through 3 service reps at check-in. Had an appointment and then was told it would 2 to 3 days before they could even look at it! After purchasing 4 vehicles from them over the years I can assure you that I will never return. This place needs new management from the top down in the service department. read more

The best experience we ever had purchasing a vehicle. My husband and I came from Katy, TX to do business with Cavender Buick GMC North. Thanks Eric Flores for all of your help. read more

Very disappointed in my resent purchasing experience. They are unwilling to negotiate at all. We paid cash but still had to wait an hour and a half to talk to their finance guy before we signed the paperwork. They to not care about their customers and I felt all they want to do is try and sale you more stuff that you do not need. I will not make a purchase from them again. read more

I cant say for sure what the issue is here, but I have had the worst experience with this Cavender service department. I'm not even sure where to start. The sales experience was fine when I purchased may truck back in June of 2023. Fast forward to February and I started to have issues with the truck. The windshield wipers would come on when I would use the turn signals. I scheduled a service to get it looked at with my routine maintenance. They had the truck for a few days, just to tell me they couldn't recreate the issue. This was hard to believe because it was happening to me every time I drove the truck. It even happened on the way home from picking the truck up. A week later after coming from Houston, I was backing into my driveway and the "service transmission soon" display came on, then the "service transmission now, may not shift" display came on. I had the truck towed to Cavender. From March 17 to May 1st, they said they replaced the valve body, shifter, multi switch (windshield issue), and had programming issues where they had to get with GMC on. The day they gave it back me (May 1) I had a nail in the tire, a socket left behind from the tech, my floor protector not snapped in place, and the truck was shaking and shifting badly. I took the truck back to Cavender to let the service advisor drive it to see for himself. This time they said they did a shift relearn and a tire balance due to replacing the tire with the nail. This time, they had the truck from May 1- May 22. Fast forward to May 22, after I go pick the truck up and still shaking more than it was after the initial repair, and the floor protector is still not snapped in. With further investigation it's actually ripped so it will not stay snapped in. I wasn't given the paperwork at the time of pickup because they said it wasnt ready (said it had to be approved by a manager) and they promised it would be sent to me shortly and have not received it yet! I think I have given Cavender service enough chances to fix these issues. Through this whole ordeal not one manger has reached out to address any of these issues!! Why? I will have to go to another dealership to fix this truck. The bad part of all this this is my second truck I brought from Cavender. The service sales experience I had at the Cavender Cadillac in Live Oak was great. This is what lead me to purchase another truck from Cavender. This has been a horrible experience!!! read more

When I first began my car shopping experience, I wanted to try different brands, test drive the cars I liked, and really get a feel for each dealership. When I think of shopping for cars, I think of the biggest brands first. Buick did not come automatically. My boyfriend encouraged me to try Cavender Buick so I made it my last stop on my car shopping tour. When I walked in, I was greeted and a salesman came to help me with what I needed. I told him what I was looking for and he showed me a variety of options. What I loved was the amount of freedom I was given to pop in and out of cars, compare, think things over and compare again. My salesman (Jamar) was patient and kind. After leaving the dealership, I went over all of my experiences, the cars I drove and what I wanted. Buick was my #1 choice. I'd come back here 10 times over! Fantastic experience. read more

Cavender Buick GMC North - Car Dealers Near Me - San Antonio, Texas

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the worst place ever. literally the fifth time i tired this place because they promised they wouldn't mess up again if i gave them another chance. dropped off the car at night drop off and they just let it sit there for a full day without even acknowledging they had the car. the keys were just sitting on a service advisors desk yet they said they didn't even have the car. pathetic read more

Was so excited going in!! but little did I know that Hind Abdallah, the sales associate I was assigned, would turn that excitement into utter disappointment. From the moment we met, it was clear she judged me, not for my ability to buy, but for my age. Yes, I'm young, but I came prepared. This should have been an exhilarating moment, but instead, Hind's condescending attitude and dismissive demeanor crushed that excitement. In an industry where customer trust is everything, I was reduced to nothing more than a stereotype. She forgot that appearances can be deceiving, and doing so, she lost the opportunity to create a positive and memorable experience. Buying a car is supposed to be thrilling, but she absolutely ruined it ! read more

I went in to buy a new 2500 HD and looked at both a '25 Denali and '25 Ultimate with a salesman named Rene. I chose the Ultimate and we worked out a deal which was fair to both of us. Halfway through signing the paperwork, Rene came in and said the price was wrong and was based on the Denali.... classic bait and switch. Needless to say, I will be taking my business elsewhere. read more