This is my second time coming to this location and it's always a great experience. There's plenty of stuff to choose from and everything is good quality. The people working there are outstanding. This last time I went there, Marco helped me out with some boots and I also picked up a bell and some pants. I'll def be back read more

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They added to the price on the tag, i felt fooled by this shop! First i thought it is an honest business but i was wrong! read more

Cavender's Boot City - See the 10$ difference between tag and the receipt - Men's Clothing Near Me - Fort Worth, Texas

Helpful associates , great selection of boots . Great return policy . No hassle return

Black boots is what I needed so sparkles no fancy stuff. I looked online. 3 different boot shops had them online but I just wanted to try them on. I called the salesperson held them for me. I was able to walk in ask for the boots that were in the back. They were handed to me. Tried them on then thought humm might need half size bigger. Unsolicited assistance for another sales person right away handed me half size bigger. They were to bug we put them away and then laid and walked out. Very pleasant experience. read more

Cavender's Boot City - Men's Clothing Near Me - Fort Worth, Texas

Jeff at the hat stand was so nice to me and my mom! We've never owned hats and he customized hats for both of us. Such a fun experience!

Good selection. Male sales Staff was more interested in flirting with the young girls so I didn't get any help. Despite me standing right next to him and obviously needing help. Found what I wanted after extensive searching on my own (I was just exchanging same boots I bought online for a different size in store). Price was cheaper in store than online and manager wasn't going to credit me the difference... till I insisted. So customer service sucks but good selection...2 stars. read more

Needed a Hooey hat as a Christmas gift. They had a nice selection where I bought two because they were on sale. I also bought my hubby a pair of the original wrangler jeans he hasn't worn in a long time. They made his butt look great! read more

There older man sales associate was not helpful at all. He instead preferred to make off-color comments regarding how "when you're at work you're there to work, not a fashion show" just for mentioning that I was looking for a particular style that I liked. I honestly felt rather humiliated being talked to in that manner. I'm the one paying upwards of 200 dollars so I don't get what his deal is. Online shopping is the way to go. read more

We were offered zero assistance and we had to climb on a bench to reach the boots we wanted. There were at least 4 employees at the entrance and not one offered to help us. At check-out, I was explaining that I had a coupon via a text, but couldn't locate it and she offered zero alternatives. Lastly, not a single employee wore a mask and it is very concerning for your employees and their safety and they do not know what customers may be exposing them to. It's a very disappointing experience! I won't be back soon, other than to return this purchase. read more

This place is amazing! Boots, boots and more boots!!! Huge selection. Staff is over the top! Super friendly & knowledgeable. Highly recommend! read more

What a joke for a western wear store. I doubt anybody working there has been off pavement. If you want jeans or shirt, you will be fine. If want a hat, go to Maverick in the stockyards. These fools couldn't shape silly putty. read more

I wanted to buy my husband a pair of Cowboy boots for his birthday, so we stopped by Cavender's to see what was available. When we first walked in, we weren't immediately greeted and a few people just looked at us without asking if we needed help. However, a sales associate named Connie walked over to us as we made our way to the boot section to help us find the best pair of boots. Connie was incredibly kind and helpful. She didn't make us feel silly for not understanding anything about boots. She was patient with us as we tried on several pairs of boots and helped us find the best boots with the perfect fit. We ended up going with a higher end boot because of her suggestions and knowledge about the boot type and company. We truly appreciated Connie's help and will visit this Cavender's again to purchase from her. read more

Been shopping here for years. Great selection, great prices, and great folks that work here.

My commissions went to another sales rep that actually cared to assist me. The older cocky mustache sales rep cared less to help me find the perfect boots I was looking for. He came to claim his commission and I felt that he didn't deserve it because he wasn't helping me, he's loud and doesn't mind telling customers he don't care about commissions that he has customers that take care of him, but he doesn't seem to take care of the customers. read more

Cavender's Boot City - All I came in to buy were boots, he simply had no interest helping me. I emf up spending $425 - Men's Clothing Near Me - Fort Worth, Texas

I purchased a Charlie hat and asked for it to be shaped. 2 of the employees said it looked fine. Unfortunately, because I was in a somewhat hurry, I didn't argue with them. I got home and tried on the hat again. It needed shaping. I took it to Boot Barn, and they shaped it for me. Terrible customer service! read more

For westerners, easily 3 stars. Good selection of boots, western clothing, jeans, hats, belts, children's, to adults, the only thing is . . . MANY OF THEM Made in China. So, if I want authentic cowboy boots, I have to travel to Forth Worth Texas, and find Made in China? Two of my sister-in-laws bought two leather upper boots, man-made soles Made in China. They're both the same style & color, when they bought them and got back in the Renegade, they were both laughing like two school girls - because they were the same style. As for hubby, he did found a new western long sleeves shirt, and he wanted one - so bad. As for me, and two of the others that came with us . . . we couldn't find a hat, jeans, or boots that we like. The bandanas, the same ones you'd find @ Michael's or Benjamin Craft stores for 99 cents, were sold here for a tad more, be prepare to pay 8.25% tax! They were friendly, helpful, and quick check-out. read more

John was AMAZING!! I have large calves and needed a wide calf boot. He found some that I love, which are the first boots I've ever owned because I've never found any that I could fit it!! He was funny and welcoming and made me feel so comfortable. Loved my visit!!! Definitely the best experience ever :) read more

Cavender's Boot City - Men's Clothing Near Me - Fort Worth, Texas

Never bought western pants. Needed to go with my new boots. Went in, tried on by myself. I needed some help with fitting. I am tall and thick (I wear a size 14) so bigger than what I could find. Went to the counter to ask for some assistance because I ALMOST have my fit. I hear the girl call for someone to come help for more than 5 minutes.... nothing. But did see free sales people who were helping, what I assume are the attractive people or people they wanted to help. I left with nothing jeans and a badd taste in mY mouth. read more

Came here total of 3 times now. First two was just looking at boots and the third was to buy a pair because I needed ones for work. Every time just super high pressure. Just let me look at some boots with out being circled. Just simply can't stand the staff read more

I am just consistently let down by the inventory stocked at this location. In the middle of winter no coats outside of a size medium. I really want calendars to be my go to place. This is the closest one to me. It's just always a let down. Other locations have been better. read more

R.U.D.E. My husband was looking to find a nice pair of boots and willing to pay top dollar for the right pair. We were shuffled through the aisles and basically told each brand fits differently, figure it out on your own and then let me know when you're ready to check out. We left Cavenders and a week later found Fincher's in Burleson, at the recommendation of a friend. Jack measured Ed's foot and helped him find the perfect pair of Lucchese Boots for $200 LESS than the same pair at Cavenders. [insert boot pun here] ;) We won't be going back to Cavenders. read more

Well this place is just incredible. They have more cowboy boots than I could imagine being in one store. The variety of sizes, colors, styles, and fits was incredible. My wife and I wandered around looking at all of the options knowing that we were going to get a pair. Chris came by and helped us both select a pair of boots that fit perfectly, looked how we wanted, and fit in our price ranges. It was an awesome experience! Thank you! We will be back for another pair of boots. read more

Good service at the Arlington store More attentive staff needed at Loop 820 store Carry more sizes of Bird of Paradise Candles

The only reason they didn't get 1 star is because of Jack. Jack has helped my fiancé and I several times when making our boot purchases and he is fantastic, very helpful, not pushy, and very informative. Other than that the staff at this location is horrible. I don't know if it is family run or what but all of the young ladies at the counter are lazy and rude. There is nothing but attitude at that counter. It makes me want to never shop there ever again. Just beware, if you are short on patience you will run out when dealing with them. read more

Only came for the boots! The best and cutest boots over $100/$200. Bought kids boots that I'm glad I fit into and spent $120. read more

Went here to find hubby a new pair of boots. Gary was helping us and had great knowledge of the products. It also helped that he as well as my husband were retired military. I can definitely recommend this location as they have a great selection and knowledgeable staff. read more

Looking for some western duds. These guys were awesome. Found the perfect boots. Wear a size mens 13, and they were one of the few places with extensive selection of luchesse boots in that size. Also found a straw hat that was steamed to fit while we waited. Was special to have attentive service at a chain place. Would recommend to anyone. The selection is hard to beat read more

Went in there to buy a cowboy hat and the older man with a mustache was no help at all customer service was terrible. He was also really wanting to get the commission following me to the counter but I had to tell them put the commission on the house because he didn't give me any assistance. read more

I wanted to buy 3 pair of boots and sadly I could not get any service. I called from inside the store asking for help and no one came. I liked this store before today. read more

Needed some new work boots. I was helped by John and was so pleased with the exceptional service that I left with a new belt and a pair of jeans. All the staff was friendly and helpful. Huge selection of boots read more

You have to weigh about 100 pounds to walk thRough the clothing section of the store so you don't knock things iff the rack. The manager assumes everyone wears a small and medium sizes but doesn't realize that they need to put some bigger size clothing in the store read more

Service was really bad, nobody helped me and when I asked where certain items where they just pointed instead of helping or showing me. I came all the way from Hawaii to come to this store and the girls there was not helpful at all. I did spend $433 there. My cell phone ended up dying and I asked if I could use there phone to call me a taxi and she told me "NO" cause they can't use there phones and she didn't know how to work the land line.... I wasn't very happy!!! I had to go to Best Buy and use there phone to call me a taxi. I went to another cavenders in Dallas (I think) and there customer service was AWESOME!!! I think I'll just stick to online shopping read more

Great selection of boots! Wide range of style, sole, and price. All sales people are super helpful too.

John was extremely helpful and knowledgeable when it came to helping my friend and I find our boots. He was patient and extremely funny. We both walked out with the perfect pair! read more

Staff was very rude and no one wanted to help! I asked a couple of employees here for help and I seemed like a bother to them. I ended up having to google the differences in products since they were a Christmas present and I had no idea what I was buying. Will not shop here again. I'll stick to online. read more

Staff was extremely rude. I returned a pair of boots and he (the manager I presume) accused me of wearing them (The boots were not worn. The tags were still on and they hadn't left their box.) Gave no explanation as to why he even assumed they were worn! He threw a little tantrum about having to return them. Very unprofessional and uncalled for. I went and got a better pair of boots elsewhere. read more

Staff was rude. My dad needed help to find some pants and a big tall guy with glasses said he'll be right back but he didn't. He started helping another customer. They didn't even bother to help. Also they don't have a lot of pants. Never coming there again read more

I've been in there on a few occasions and it did not take me long to realize that the staff don't care for Hispanics to be in this store.

If you want to dress up as a cowboy/girl for a boot scooting night on the town, this place would work. Staff doesn't have a clue about their products. Over priced, poor service. read more

cavenders boot city is the place to do business. I was in need of many things and i had david as my sales man. He knew all the kids clothes, boots, and all the rest. He had a great deal of knowledge of the adult things and was there to help with any other things that i may have had questions. He was very nice and not like typical salesman and try to run up a big ticket. I just wanted to take the time to thank him and i will definantly be coming back for my future western wear. read more