I try to stop at every new shop I see, looking for my green thumb badge. Get your s*** together…read moreYelp. As I've stated before ( I've reviewed many shops) The only way you can get a bad review is bad customer service. These guys had a knowledgeable staff and really good prices. I would recommend and I will be back.

Never buy oil pen, cartridges, here. I've gone two times both times I've had cartridges that do not…read morework. They do not actually exchange your products. They do not actually give you a refund and now that I have personally unfortunately gave orchard cannabis market a 2nd chance. I had to find out the hard way for myself. Then wouldn't you know it, I go to write a review and I see similar situations with cartridges from other people, disappointed and upset. Customers that should be valued. Do not buy cartridges at this store. There is better prices at nearby cannabis stores. Furthermore stop pretending that you have an exchange refund policy if you really actually don't . Let's be honest. The root of it, stop giving your customers bad products. Shame on you. FYI, manager, I've seen your comments on other extremely unhappy customer reviews. Save it! you're only trying to save face. You do not need you to write me back and tell me some pretend fake you care spiel. You don't. You have every authority to make this matter better for myself and the other unhappy customers. You haven't but you've taken the time to go put some fake comment on their review. Along the lines of, your hands are tied. No your hands are not tied. You have the authority and power to correct something your store sold as a faulty product or broken product. That's why you're the manager you choose not to correct the situation. Vancouver is saturated with cannabis stores. customers shouldn't have to treat themselves to poor experience and low quality products. I would also like to note that I've gone to a large range of cannabis stores between Oregon and Washington over the past decade. I have bought many cartridges and I have never had issues with my cartridges and this store was two for two. I have also never taken the time to complain about any recreational fun store until today. That should speak volumes.

This has been my favorite store for many years now. I have appreciated the knowledgeable staff and…read morefriendliness of everyone. Maybe it's because they have they best job in the world! I like this store for its consistently in product. They don't have the largest selection of growers but they have a large selection from each grower that they do carry. Based on what I have seen at other smaller weed shops, it seems that some of their prices are higher... especially considering that they buy, I'd assume, larger quantities than any other venue in the area. But for me the location is convenient and the few bucks extra are just worth it for me. I miss some of the familiar faces from the past but I'm pretty easy to please as a customer and am usually in a good mood when in a pot shop... I mean it's like my favorite store... so I was particularly surprised today when I had a negative experience with my bud tender. I walked in after a very busy 10 hour work day. I had a big smile on my face and I knew what I wanted. The parking lot looked busy when I had pulled in but there were only about 8 customers in the store at that moment. I think (Kaleb?) turned from the register to greet me. I smiled and made a comment about business before a big holiday. He had no expression. I said a second thing and he looked confused. I said, I'm trying to joke around with you but I'm not sure you can handle it. He said -I can handle it, I just don't want to. He continued by telling that he's had a long day and is almost off work so he's tired. -- I'm not sure how long my pause was before I told him the grower I prefer and asked which strain would be best- he helped me. Our interaction lacked luster from that point forward. I was pretty turned off by him in general and if any other shop was in the area I would have walked out. Maybe that's an overreaction but I felt pretty annoyed by the comments. When I have a good experience in this store, I usually at the register will ask the bud tender if there is a favorite joint they are liking. If they seem put off because, I'm at the register and should have asked sooner - I just say thank you, pay for my stuff and move on (that's happened 2x in 100x) when they are eager to show me their favorite- I buy it and give it to them. This guy- will probably never get a tip from me-anything is possible but my first impression is not a good one. I'll absolutely keep coming in. I guess I just hope that the new employees will realize that most of the regular customers spend 400-500$ a month in that business... would be cool if the new guys understood who is really paying their bills. UPDATE: pretty impressed by a thoughtful and speedy response. I can tell you really care as I read other reviews. Thank you for that! I work customer service and am super good at my job so I have a high standard. Cheers!

I have some issues with the employees.There was one conspiracy theory lady. She's crazy as hell and…read morelikes to spew out her insane flat earth garbage, and to tell veterans that everything they did was for nothing. Other employees simply lacking professionalism. The CEO Sara Elting should engage directly with frontline staff, to gain insight in team dynamics. Maybe that would get their acts together. I miss the old St. john's Crew. Very dissatisfied.

Pulled up at 10:54 PM because your hours online say you close at 11. An employee (young guy, dirty…read moreblonde hair, Tuesday 3/24 closing shift) opens the door just to tell me you're "closed." I let him know your posted hours say 11 and even offered to show him on Apple Maps since I'm not from the area. He insisted the hours online were correct, while simultaneously telling me you close at 10:55... which makes zero sense. When I tried to show him, he got dismissive and rude like I was the problem. If your hours are wrong, fix them. If they're right, then follow them. Either way, the attitude was unacceptable, completely unprofessional, unhelpful, and just straight-up lazy customer service. Management: do better. Between the confusion and the "I don't care" attitude, this was a terrible experience.

Really simple on-line ordering. Very clean, modern and attractive environment. Staff members were…read morehelpful, polite and efficient. Prices are lower than others in the area for comparable product.

This location has flipped to a location of The Herbery. It's a shame, they introduced me to several…read morenew strains and delivery devices. Thanks, y'all.

Covid-19 update: This shop has done a great job of making…read moresure their employees wear PPE and adhering to social distancing when dealing with customers and handling merchandise. Keep up the great work!

I live right around the corner and at least once a day I almost get hit by someone clearly not…read morepaying any attention too to traffic or the signs, either leaving or going into the business parking lot. Please don't smoke yo weed until you get home please and thank you I haven't actually been here but have friends that rave about this dispensary so only took off one star for the stupidity of the layout being by a busy intersection

The other day I stopped into the Herbery, Fourth Plain. Mateo was my assistant to purchase product…read moreI was not familiar with, and he walked me through my options like a pro. Mateo was patient yet professional and moved the ball forward throughout the entire transaction. Thank you, Mateo. The Ranier Cherry from Legit Gold was EXACTLY what I need and Mateo dialed it in perfectly. Value for the dollar was incredibly well matched between cost and end use of the product. Just as I requested. Well done, Mateo.

The customer service here is impeccable. The whole staff…read moreis very educated and helpful. I love going in there just to see "my friends"! Their pricing is less than most dispensaries and it's fresh. I live with chronic pain and High 5 has made it manageable. Thanks to all !

I went in here to get some cash to get food on my break when the employee who checks IDs started…read moregetting really up close and personal with me while i was trying to use the ATM. I asked them to stop harassing me and they started to make fun of me and so I cancelled my transaction and exchanged some not so kind words before getting in my van to find somewhere else to ge

Bought a vape that didn't work. Took it back with the receipt the same day. They said come back…read moretomorrow with the packaging. I did. They then asked for the receipt which they took the previous day. So I bought a vape that doesn't work with no recourse. This company will steal from you with a smile. Disgusting company.

Stopped in tonight not sure what I was going to get exactly, and Timothy helped me out a ton!…read moreShoutout to you Timothy!

Amazing customer service ever!!! Big shout out to Christian for make us all feel welcome and being…read moreso patient with the 3 of us. I know we can be a lot hahaha

Not as specialized and informative as I thought it would be. The staff didn't seem as knowledgeable…read moreabout products for pain as compared to other places. They basically just read off the label which I could've done myself. It was clean instead but they only allow like two customers so you may have to wait outside for a while.