First off I'd like to say that this is the best place that I like to take my vehicles, the manager…read moreand Steve who work there we've know for many years. Joe Eborn is the primary reason we've continued to come to Colony Tire due to the high quality of work which he constantly perfoms. I've been taking my car and my family's been taking our cars to Colony Tire since 2000. They are upfront about the jobs that they are doing and are under the expectation when you walk through the door that you understand that you're paying for excellent service and an attitude of can do. I feel like the folks who have rated Colony Tire poorly don't seem to understand that the going rate for a Master Mechanic such as Joe is that a minimum $100 per hour. Joe is one of the finest mechanics I've ever met and since moving from Morehead City to Jacksonville I will still take my car the two-hour round-trip to him. Why might you ask? Because when he finds a discrepancy many times he'll fix it to make it right (many times free of charge) because that's the type of attention attention to detail he has. For example I took my 2005 Crown Victoria which I've had for the last 12 years and had the non-standard job of replacing the factory control arms with aftermarket control arms he fixed my new cat back borla exhaust system (it was not in one of the hangers properly, my own fault) which he did not have to, and he also noted several bolts and nuts that were missing from my front rear radiator splash guard from a previous deer strike. He continued on the job to not only do the correct adjustments for the control arms. I had the driveshaft replaced with a police interceptor aluminum driveshaft to save wear and tear from the heavier steel driveshaft on transmission and a metco safety strap in the event that I ever get into an accident and the driveshaft is broken free to protect my family in the vehicle from further harm he noted that the seat which has the nut and bolt to attach them metco safety strap had been improperly replaced with a different size Bolt & Nut from reupholstery job that had been done a year previous. Free of charge he use the appropriate nut and bolt assembly for the safety strap and also in the driveshaft job properly adjusted the harmonics and adapter kit to the driveshaft. The Crown Victoria not only is more efficient than when it was Factory new with 162000 miles on it but it handles better than when it was first brand new. This job was in-depth and yet done skillful and above and beyond while being a fair price and honestly less expensive than I think it could have been. This is due to the fact that Joe is a Master Mechanic and is a fine man who will be upfront and honest with the jobs that he is given. Customers who walk into a place such as Colony Tire and expect the job to be done such as a light bulb change with a "Crumple Zone" car that has fancy body plastic work but at least 12 to 20 screws to pull a light panel off and replace a bulb don't seem to understand that that takes at least 30 minutes to do. You're paying a Master Mechanic to do this job and the going rates going to be at least $100 an hour which is paid to Colony Tire and then only a small portion to the man doing the work it is unfair to have an expectation that a light bulb change and a car with a complicated wiring system and dozens of screws would be as simple as changing a lightbulb in your house for anyone who's done the job at straightforward but requires time. Additionally, other customers who get aftermarket products which are not manufactured by the manufacturer and get a cheap sensor which is not been Factory tested and bring it in for installation neither the mechanic or customer really will know if that part works. The only way to know if the sensor is good or not until after he installs it and does the test using Colony Tire equipment requires a fee for the mechanic to use the company equipment and that's charge to the customer this is all reasonable those who poorly rated Colony Tire for this is also unreasonable. I've known the gentleman who run this business since they first opened in Eastern North Carolina and again I would take my vehicle nowhere else they are fine example of what you'd want to have in a business and a mechanic. You can bet that in about a hundred thousand miles I fully intend on replacing my 4.6L, 2V SOHC in the Crown Vic with either a 5.0L coyote or a similar replacement engine which is currently in the vehicle.

I have stopped by here many times for very minor issues (eg, low tire pressure, change windshield…read morewipers, etc) and, on those occasions, I found the staff courteous & helpful. The cost for these types of services is pretty standard. However, there have been two occasions where the service I required was much more expensive. The first time, I needed a new set of tires (they are Mr. Tire, after all ). I was given a quote by a fellow who I believe was the Asst Manager. Again, very helpful & courteous. But the prices I was quoted for a set of four new tires was truly shocking. I typically bought my new tires from a dealer in Cedar Point, but Steve couldn't help me before I took my trip to Greensboro. I would be driving several hundred miles and it really would not be safe. But, when I called Steve and told him the prices I was quoted, he simply said I was being "ripped off." The second time Mr. Tire quoted me a super exorbitant price was when I needed my brakes serviced while having other routine maintenance performed. This time the MyChevrolet app (or maybe it was OnStar... it was somebody!) had alerted me about my necessary maintenance. The brakes had been an ongoing issue and it was unclear whether changing the pads and rotors would help. At any rate, this type of service is typically a pretty set rate. Again, I called Steve, as his shop could also have done the work but, again, I would have to take the car to Cedar Point and arrange transport back to Morehead City and then back to pick it up. That inconvenience might have justified any price difference, but.... WHAT?? Again, the price difference was really stunning. In the end, I came to the conclusion that, in situations where a price was unclear (eg, buying something out of my ordinary like a set of tires, or needing a combination of services and it's not definite which ones, etc), I'm just not comfortable using this Mr. Tire. I can't guarantee that this is so, but I really came away that 2nd time with the impression that the price $$ I was quoted had less to do with my car's needs and more to do with the fact that I am a single female and I clearly had no real knowledge about the required equipment & services. I came away with the definite impression that if I had only thought to bring along a man who could mansplain the situation to me, I would have received an entirely different quote/bill from them. As far as I was concerned, that was most definitely enough said. I took my car to Steve in Cedar Point and I would still be going to him if only he was still in business. I will surely miss Steve Huffman of All-Pro Tires in Cedar Point, NC! Rest easy, Steve. OK, back to Mr. Tire. I cannot - with 100% certainty - guarantee that my sexism hypothesis is a fact. I grant you that. But I have a really strong feeling that sexism is running unchecked and unabated over there and, for that reason, I've not been back for at least 3 or 4 years and I have no plans to go back. Enough said, right?