No accountability for their mistakes. They arrived and their truck accidentally ripped all the cable and phone wires off my house, tore the mounting bracket clean out of the shingles, I had wires hanging from the pole on the street to the lawn still partially attached to the house, but hanging low across the driveway for days. Celco just left and said good luck. I had no Internet for a few days, spent hours on the phone with both frontier and optimum to come clear the wires off my property and free up my driveway. The tech who did it was very apologetic and I tried to be cool about it, mistakes happen, but when I tried to get the company to take some ownership of this, they showed their true colors. After two heated phone calls and them denying any need to address this at all, they grudgingly offered me $75 for the time and damage. This was just a fraction of what they charged me and not at all proportional to the damage and effort required to remedy their mistake, which they admitted to. read more

Got a text at 930am today they were on their way. NEVER SHOWED UP. How these people got BBB or google accredited is a mystery. Total failure. read more

I have used Celco over the course of two years and every time I felt disappointed in the service and the workmanship. Celco has "repaired" my unit twice and every year, as soon as the warranty period is up, the same repair fails. As soon as I ask them to come back they provide an outrageous service fee plus diagnostic fee and that does not even cover the repair - just the cost to come to take a look. My last appointment was a preventative maintenance service which I prepaid for and took a day off of work. 15 minutes before my pre-scheduled time, the serviceman calls and says his truck broke down and can't make it and no one else to come that same day. And, not a single person called to reschedule the service. Find yourself another HVAC company. I will. read more

Again, another horrible experience with our system Celco installed in 2020. The motor on our 3 year old system broke. They were unable to offer service for 5 days unless we paid a very high weekend overtime fee. When expressing my frustrations, I was patronizingly told to "get it all out." We cancelled our service and found a new provider who was able to come within 24 hours with hopefully a higher quality of service and professionalism. Will tell anyone looking for HVAC support to stay away from Celco. read more

Celco has helped me greatly when others could not. Timely, professional and fairly priced, I trust and would highly recommend them! read more

These guys were the best. Fast, efficient, friendly, knowledgeable and very helpful. We had them install 3 Mitsubishi mini-splits, with 2 compressors. They brought their own electrician for the wiring, it all looks great and feels even better! Thanks to Jim, Dan, Joe, Lisa and the whole team at Celco. read more

Ripoff and very disorganized. They try to act like they care about you and don't want to gauge you...sales guy gives some BS routine about being honest and from Pittsburg. LIES. They will overcharge you for work you don't need which will not fix your problems. Once my agreement is up I'm gone. read more

Biggest POS company around. I paid $18k for a Mitsubishi ductless system to be installed back in Sept. 2018. My upstairs cannot be cooled during summer months if the temperature is above 80 degrees outside. Thermostat is set to 68 degrees, and the upstairs room temps reach 77 degrees. It never gets cool. They now want to charge a $125 service fee to come out and inspect. I've been asking them to resolve this issue for 2 years! They can't fix it....stole my $18k....and now want more money on top of it. Stay away from these crooks!!!!!! read more

Don't even know where to begin. A two year old system installed by Celco failed. Paid exorbitant amount for recharge and was told needed a new part. Scheduled return service. Am waiting past the scheduled time for tech. No phone call saying he'll be late. So I called. He's at least two hours from coming. Terrible unit. Terrible service. Overall awful experience. Wish I didn't even need to give it one star. read more

I had the pleasure of using Celco heating and air conditioning, I had to come to due a yearly service and found the technician to be very knowledgeable and patient with all my questions. They came on time the quality of work was excellent. This was my first experience using them and would highly recommend. read more

Moved into a house that the previous owner installed a brand new hvac system. Unit was purchased from Home Depot and was top of the line. I started to have issues with the unit and called the original contractor that installed it and was told 3 weeks. Since I was a first time home buyer I didn't realize that if you don't move the warranty over in 90 days you lose the warranty. Celco to the rescue........ Called and spoke to Lisa. I asked a lot of questions because I don't know anything about home improvement and she was patient and answer. She then engaged Trane to help me and try to get the warranty extended. They dispatched a repair man named Brian. He came to my home and within 5 second on call points out the line that was welded incorrectly. 2 hours later and my unit is fixed...... It would be enough if the story ended there but...... Lisa helped me engage home depot who is working with me to get refunded for this irresponsible contractor that installed the unit. Moral of the story: You want honest and fair contractors that can explain to the home owner illiterate then this is the person for your. read more

Their work is ok but for heat and/or ac, they have obscene pricing for one-time maintenance jobs and that doesn't even include any emergency coverage. read more

Hands down....the BEST HVAC company around. I sell real estate and have used many companies, but Celco is the most reliable, and always do a fantastic job. My CAC froze last night. They came first thing this morning and now it is all resolved. I'll never use anyone else! read more

Did 60-70% of the work installing Central air on schedule and as planned on July 2nd but I could not get them back to finish off the work. They would not return calls but after the summer they had the cheek to just sent me an invoice for the remainder. So I had a substandard A/C all summer. Eventually they did the work when they realized I wasn't paying them until they finished. Also, I am near the beach in Fairfield CT and in a flood zone and for some reason they did not raise the outside unit off the ground. Everyone else around me has this off the ground so this must be against code? I would not recommend them read more

Michael Fiore came out to give me a quote on a new compressor and a few other things i needed. I found him to be honest and he sent me his quote within 12 hours. Every question i had (and there were plenty that i had) Michael got back to me quickly. During the installation, the installers Laurent and Joe were professional and clean. Each time they walked though the house they covered their boots. Lastly, working with Lisa Lawrence in the office was easy and efficient. I highly recommend Celco. read more