THIS IS THE 2ND TIME I HAD TO REPOST THIS REVIEW. YELP, IF YOU HAVE A SERIOUS PROBLEM WITH ME VOICING MY OPINION ON MY PERSONAL EXPERIENCE AT THIS PLACE, PLEASE FEEL FREE TO CONTACT ME. THANK YOU!
Sorry to hear about some of the customer's sob stories but I have no complaints about Tyler!! He is very knowledgeable, friendly and honest in what he does. He was very upfront when I came into the store to purchase a new phone for the first time.
He told me that he did not have the phone and will need to order it. At that time my phone was not working; therefore, he was kind enough to offer me his phone to use until I received my new iPhone 4 which was between 2-5 business days!!
He informed me that he needed to summit a credit check to AT&T online and once it was approved, the credit card will be charged by AT&T online (not the store) and that the phone will be shipped out 2-3 business days. AT&T online account credit check is different from the store itself. Once they approved the credit check, the credit card will automatically be charge and the phone will be send directly to the customer.
During the month's promotion, he offered a free phone, NO activation fee, plus a free charger and case. I received the first bill which was shocking by the huge amount, so I brought it back to him. He took care of the bill for me by bringing it down to the minimum amount and explained everything page by page.
Tyler is quick and multitasking in his daily work. Regardless of what is presented to him, he will go out of his way to welcome and treat everyone as a valued customer. Whether it is a billing issue, shopping for the best rate plan, customer service, repair, unlock, questions etc.......
I am confident that the other customers will agree with me here. I'm very surprised by all the mixed reviews that he has received. I guess with Yelp reviews there's always two sides to every story and you can never really judge a bad review by its cover.
Remember, every store has their own policy that may or may not suit us. As a customer, we always want the best deals in town, however life will not always be in our favor. If you don't like the prices of a place, then go elsewhere!! Shop around if you need to! So what is the big deal?
We have to pay our bills. He has to pay his bills and he does not have the match all of the prices out there. For everything you need there is such a thing as EBAY, however that doesn't always guarantee quality and service!
I personally would rather pay a bit higher in price and receive better service. He is direct and to the point. It is what it is! He does not B.S. like other places I went to and on top of that he does not up-sell me things that I do not want.
With that being said, I highly recommend Tyler to my family & friends! read more