Great job on my oneplus devise and a special thanks to Sam for his prompt response and help with my…read morescreen replacement. I do recommend specifically this company for their competence, fair prices and professionalism. Well done!! BRAVO! Joe

THIS PLACE IS A SCAM, DO NOT GET CAUGHT IN THE SCAM…read more These people are here to scam you. They will lie to you about how long and how much it costs, and then when they have your belongings, they hold them hostage to get more money out of you. Currently, they lied about my repairs taking 3 hours, and said they would call us back with updates. They never did. We had to call them, where they told us it would take 3 more days. I asked for a refund, and they said no. The clerk is snarky, and unprofessional, and will take advantage of any weakness you show. They tell me there is no way to contact the manager, and that he isn't in the store most of the time. THIS PLACE IS A SCAM, DO NOT GET CAUGHT IN THE SCAM

Outstanding service and quality! A friend recommended this place to fix my cracked iPhone X screen…read moreat a reasonable cost. I arrived right before they closed but I wasn't rushed; they stayed open to accommodate me and did a great job. My phone looks brand new!! They also sell iPhones and accessories!

So disappointed with the service at the Cypress Creek Pkwy location. I went and got my screen…read morerepaired about 3 months ago and the worker at the time told me that it had a year warranty on the screen, even with the back glass of my phone being cracked. So now the screen is coming off my phone and it has gone black. I went in to get it fixed and was told that the warranty is not going to be honored because the back glass is cracked. The glass hasn't cracked anymore than it was before because we bought an otterbox case for it when the screen was repaired. If you go get your phone repaired here make sure they explain the warranty correctly the first time.

I was hesitant to drop off my PS5 for a $30 diagnostic fee. Was told it was a motherboard issue and…read morewould take a few days to fix. I was quoted a price. Later they claimed they were unable to fix. Dont waste time send to Sony for out of warranty repair. Additionally when I picked up and checked my PS5 they had stolen the SSD drive.

***OVERPRICED, HORRIBLE STAFF, IDENTITY THEFT ATTEMPT***…read more Postal lady tried to take pictures of my ID on her personal phone!!! Went in to get a quote, i was told the technician wasn't there but i could leave my apple watch with them to give to him that day and he will get back to me by the end of the day with a quote. 3 days later i still didn't get an answer. I called and no one answered, instead i rec'd a text back telling me they're still "working on it". I brought my watch in for hardware issues (the front face popped off, which was indicated on my form they asked me to fill out). I didn't get an update or quote on the watch until the 4th day. I was told there was a "motherboard issue" and it would cost $159 + tax to fix my 5 series apple watch!!! I told them I didn't want to move forward. Then when I looked at how long it would take for me to get a new one, I thought about forking over the money to fix it. Finally, I decided not to and would go pick it up. **HERE'S WHERE IT GOES LEFT.** I walk in while on a business call and tell the lady behind the counter (a postal worker because this business is located inside a postal store) and tell her, "I'm here to pick up my apple watch". She says, "I will help you when you're off the phone and you walk over here" and she walked over to another part of the counter. I went to the part of the counter i was helped when I dropped the watch off, but ok. Mind you, no one was in the store but me and her. Then she asked me my name, i told her it could be either my first or middle name (i didn't remember what I wrote) but they're both my names. She calls the tech, then I text the tech (mind you i told him I was coming in to pick it up). She said she knew nothing about it and needed to confirm with him, fine. Then she keeps asking him my name but my name is on the form. I repeat MY FULL NAME while the paper is in her hand and she's hiding it. She then asks me for ID. By this time, she and I spoke to the tech and he confirmed it was me. I gave her my ENTIRE NAME and She still demanded ID to give me back my VERY BROKEN watch. I showed her my name on my money app, she REFUSED TO LOOK AT IT. I get my id from the car, I show her my ID she tries to grab it (ABSOLULTY NOT). I lay it on the counter, still in my fingers THEN SHE TRIES TO TAKE A PICTURE OF MY ID WITH HER PERSONAL CELL PHONE. "ABSOLUTELY NOT" i said. "YOU WILL NOT TAKE A PICTURE OF MY ID!! He just told you it was my watch and I just told you my entire name, I showed you my name on my money app, you refused to look at it". Then i showed her my id again and pointed it out "LOOK MY WHOLE NAME IS ON MY ID WHICH MATCHES THE FORM, that's enough. She ignored me and still didn't look. I then had to pay a $25 + TAX FOR A DIAGNOSTIC FEE via a money app???. Again, I had a HARDWARE problem and i was billed for a software diagnostic. STAY AWAY FROM THIS PLACE. The postal people are rude and the tech will not be there or answer your calls. I told the tech I would be leaving a review because of that lady's behavior and he asked what happened. I tried to call him to update him and he didn't pick up my call. I blocked him and WILL NEVER BE BACK AT THIS LOCATION FOR ANY BUSINESS WHATSOEVER.

DO NOT WASTE YOUR MONEY,TIME OR GAS going to this establishment WORST customer service I've ever…read moreseen there's more than 7 people standing around doing ABSOLUTELY NOTHING but taking peoples' money. I spoke with a representative of this store about a Apple Watch Series 4 the rep. Said that he'll hold it for me but failed to tell me they didn't have the item at ALL so once I got there I waited in line as the customer in front of me was turned away after he tried to purchase LEGIT Apple airpods but after coming to the store he found out they were fake so he was no longer interested. So it was my turn to be service and the woman approached me by asking "DO YOU HAVE THE AD" I replied "YES" she stepped to the back for about 5 minutes and returned and said "we don't have ANY series 4 Apple watches". In addition to this there was no business certificates or Fire Marshal occupancy signs for this small establishment. If you value your time please don't go to EITHER of there location

Need to avoid this store at all cost. They made me drive all the way to their store and had me wait…read morefor more than 30 minutes for the phone that they listed on Marketplace, and at the end they told me that someone has already paid for it. Absolutely ridiculous!!!

Wow! I just did a quick search and stumbled across this business. It had great yelp reviews and was…read moreclose to the house so stopped by. My iPhone 14 (lightning port) was broken and was quoted $100+ and a week turnaround at a slightly sketchy place down the road. I pulled up and the owner said "Give me 5 minutes. It will cost $20" Sure enough it works now! I thanked him and saw his yelp reviews were what sent me there so I would be sure to write one for him. Highly recommended

Fast and straight to the point. Great customer service. I needed a battery, and it took them less…read morethan an hour to repair. Fair pricing. Definitely would recommend.

Heads up. Be aware-…read more I took my phone here for speaker repairs that accidentally dropped a little bit of water a year ago and finally decided to take it here and there were delays along with non authorized fees. I was asked to leave it as they need additional time for repairs. Upon returning the next day, to pick up my phone the screen along with screen protector was broken. The shop didn't cover the cost nor repair it and added the fee for a replacement screen. As I'm using it that night, it felt very hot (overheating) specially as it was charging. When I touched the screen there's a shadow/ghost then an unresponsive screen appeared. I returned the next day and the they preform a hard reset. I mentioned to check the battery since it's overheating and his response was " after so many updates the battery swells" My IPhone didn't have this issue when I originally dropped it off but after the "so-called" repair to my speaker issue along with breaking my screen, additional issues arise. I don't recommend this established because my speaker still isn't fixed, and was charged additional for "screen" repairs that the tech caused along with damages to the batteries. Never had issues with my phone now it freezes and I have to do a hard reset every time it freezes for taking my phone here. iPhone 12 Pro Max.This place is highway robbery.

I had a battery that was going bad and a busted back glass on my iPhone 14…read more Made an online appointment to fix both. Total cost was $250 plus tax. Back glass was $150 to replace and battery was $100. My appointment was at 12:30pm on a Saturday and I picked up my phone about 4 hours later. Back glass looks nice. Guy working on it was friendly. Battery honestly doesn't seem that much better, but you can tell it was replaced because IOS complained about it after turning on my phone. Their prices are about average. Online reservation and service selection was super easy. And folks working there were nice. Highly recommend.

This is a scam. I called and schedule an appointment a week in advance. Called the day before and…read morethe date I was to arrive to confirm the appointment and price. Once I arrived to a very unprofessional place of business, there was kids running around and several other businesses in this small space. The representative does not speak English and he also was very unprofessional. He then preceeded to tell me a different and much more price. I will never recommend this scam and will alert others if this place m

good price and good timing . so fast and helps so much with all my phones .. good communicationread more

I've been having issues with my phone not charging, or it would begin to charge and then stop…read morewithin 3 to 5 minutes. I brought it into the store to have them take a look at it and see what they can do. The salesman Jacob was fantastic! Very friendly and knowledgeable! After opening the phone, Jacob took the time to try several different scenarios that might be the root cause of the problem. He was very open and honest about the issues with the phone and his limitations as to what he could and could not do. Unfortunately we still could not get to the root problem as it was an issue with the motherboard. Jacob did not attempt to sell me any unnecessary services or equipment, which I have found to be extremely rare! If I ever have anymore problems with my iPhone, iPad, PS4, etc., I will certainly be coming back to this store!

Scam!!They first replaced my screen and it was figity leaving blue marks my fingers touched & had…read moreto go back same day they replaced 2 weeks later my phone turns black after on charger! no picture I go bck owner "inspects it" with eyes wipes phone over and over a couple minutes then states warranty is voided "hairline crack" and wanted to recharge me $181 then offers $140 after I paid $181 2 weeks prior! Took to another shop and they said plastic was left inside last repair