I moved my mom into Watermark last September. She was not very keen on moving there, but soon…read moreafter she adapted well to the environment. The management and care has been very responsive to her needs and my concerns. I feel very comfortable leaving her in good hands.

I performed at this facility (played guitar and sang for the residents) January 12. The residents…read moreseemed very appreciative and were very kind. There was miscommunication from the director regarding their payment terms. This frustrated me because I was paid the day of the performance for every paid gig I have ever had at other venues. Different industry, different practices. It took about 2 1/2 weeks to get paid. Today the director explained they pay 30-45 days following performances based on frequency (recurring versus first time).

I cannot praise Elmcroft Assisted Living on Menchaca enough…read more Grandpa lived in the Assisted Living side till he passed away. Grandma lives in the memory care unit. They are HEROS! I would go so far as to say they have treated our family like family. Cora in admissions worked with us to explain the finances and answer all questions. She's stepped back in when finances became tighter. Amber, the Executive Director has always shown us kindness and compassion and gone to bat for our family. The maintenance staff got Grandpa's TV working a few times so he could continue to watch his baseball. They then moved Grandpa's hospital bed over to Grandma's room and set it up for us when he passed. Sandra, the director of the Memory Care Unit is such a loving leader to the residents and her staff. The Christmas party for residents, staff and family was so generous and fun. It's so hard to not be able to see Grandma in person because of COVID-19 and it makes it even more important to know that the staff in the memory care unit treats Grandma as if she were their own Grandma. I thank the Lord that we found them.

After my father's passing mom needed to move into an assisted living center. The staff made her…read morefeel so at home and she quickly made friends. She absolutely loved the bingo and the Friday happy hour. The staff treated her as part of the family and after she had to move to a skilled nursing center, she still referred to Elmcroft as her home. Thanks to the team at Elmcroft for making the last year of my mother's life special.

My Mom started out in assisted living five years ago. The staff was wonderful. A few months ago…read moreshe was moved to memory care. The care we received there was beyond amazing. Mom had severe dementia and was tearful and angry most days. They treated her with love and kindness regardless. I'm grateful for her time there at the end of her life.

Be aware of pretty packages; sometimes their contents aren't what you expect. Buda Oaks is a…read morebeautiful facility, but nothing is as it seems. Dealing with management was a nightmare, and the care given my mother was minimal, at best. If micromanaging every aspect of your loved one's care is how you want to spend your time, then, by all means, choose BO. However, if you require real care for your loved one, there is another assisted living facility in town that is exceptional, Sodalas of Buda. The FIRST day we moved mom in, after several instances of communication, BO forgot that she was arriving!! We had even postponed the move-in a day, and BO was notified, and they couldn't even get that right! And, when I first asked about visiting her, I was told that I needed to inform them at least the day before each visit. In retrospect, I should have turned and run then, but I felt that with COVID (This was June, 2021), that maybe they were taking extra precautions, and that was hopefully a good sign. I ended up asking them to put me down for visits every day, and it never came up again. As far as the business office, it was a nightmare to work with. Perhaps because of her ineptness, the executive director was more often than not passive aggressive with her correspondence (both written and in-person) with my brother and myself. Mistake after mistake after mistake, and NEVER an apology. We were always told that anything she did was "as a courtesy." Numerous billing errors, non-working fax machines, vaccine mix-up's, miscommunication across the board, among many other issues were experienced not once, but often at BO. The NUMBER ONE reason anyone lives in assisted living is because he/she can no longer independently take care of him/herself. In other words, this person no longer has the mental facilities and/or physical capabilities of self-care. When I would visit my mom, she would often be unkempt and unclean. Her hair was messy, dirty, and uncombed, and her body would often smell. The rotating staff (they couldn't keep anyone) would tell me that she refused to bathe, or if it was to go to dinner, she refused to go to dinner, or for anything else they didn't want to do, they would use the excuse that she refused to cooperate and they couldn't force her. I understand that they couldn't force her to do anything she didn't want to do, but, as I discussed several times with the wellness director, the employees should be trained to work with assisted living residents. When working with children or those with diminished capacities, one who is properly trained or has any common sense, doesn't ask if they want their diaper changed or a shower, the caretaker, in a nice, but firm manner, tells them what they're going to do. It works! The day before we moved my mom out, my daughter and I had come to BO @ 11:15 am to pack things up. My mom was still in bed with one leg on the floor, unable to get up. She said she was ok, but finally, we helped her up about 12:30ish, and when she weakly walked to the bathroom, her Depends were sagging below her knees and urine was dripping out onto the floor. I called down to see why she hadn't had breakfast, AND why no one had come to get her for lunch. She had no water, no food at least that morning, and I wouldn't be surprised if she didn't have any Saturday (the day before) also. She was dehydrated, yet her Depends were so full, they were dripping. This is DEFINITELY elderly neglect. If a child isn't given food (even though he/she says, "No!," and his/her diaper isn't changed for over a day, society would call that child neglect and even child abuse.) A little later, a really hateful girl brought a horrible lunch with no drink and no apologies from anyone. Once again, they said she didn't want to go eat. UNACCEPTABLE! From the beginning, housekeeping at BO was poor. Trash was to be removed daily-I often did it myself. Laundry was to be done at least weekly; the first four-five months when I was visiting, when her laundry basket would be overflowing and smelly, I actually would do her laundry myself. After numerous complaints, it finally was addressed and did improve the last few months she lived there. Her apartment also smelled terribly; I would actually open the window, whether cold or warm outside just to remove the smell. This was also addressed numerous times with management, and it did improve a little at the end. With Sodalis, my mother's apartment has NEVER had a bad odor. We encountered problems on EVERY level of care at BO, and my brother and I can finally relax as we no longer have to manage all aspects of my mom's care or lack of it. We still will be actively involved, but at my mom's new home, Sodalis Buda, the staff and management have earned both my respect and my trust.

What a wonderful place for my mom. I will be forever grateful for the quality care they gave her…read more My mom was not an easy person to deal with. They showed kindness, patience and love. I am still so thankful to them. Don't hesitate to put your loved one here. They will give them the care they deserve.

This a great place to place a loved one that can no longer live alone. The care my loved-one gets…read moreis 5-STAR!!. The caregivers are caring and do such a nice job. The home is very clean and they make home cooked meals everyday. I highly recommend checking out Shady Hollow if you are considering placing a loved one in assisted living.

As a healthcare professional, I've been working with West Oaks for a couple of years now! Their…read morestaff are amazing, and the energy in the community is very positive and upbeat! It is also very clean. They truly care about their residents, and I'm grateful for all they do!! Their residents are wonderful and seem very happy!

Great staff. Christine went above and beyond her duties to assist with obtaining photo of ID needed…read morefor application to Medicaid. She is patient with my sister who is struggling with speech and mobility. My sister's cell went offline due to her unpaid bills. Courtney helped me with conference call to ATT and we got her service restored. Communication from out of state was difficult before that. The speech therapist at West Oaks was very patient, on the phone almost an hour as we did conference call to sisters bank to get sister to authenticate me. The Nurses have been patient with my calls asking them to walk to sisters room because she is unable to answer her cell phone in her condition. Adam the manager is friendly and runs a good ship.

My mother has been a resident/patient there for over a year now (Jan 2016). She has an ostomy and…read moreit requires emptying several times a day and it requires change of the part that attaches directly to her more than once a week. Needless to say, this is not a pleasant job. What I want to say is that in all her time there I have been impressed by the constant kindness of Joe and Chris, the husband-wife owner team towards not only my mother, but to the other residents as well. I am there usually every other day and sometimes more often. I could not be more pleased with the care she has received.

Corey is an absolute treasure. Articulate, compassionate and well connected. We've utilized him…read moremultiple times as my mom's health has declined. Each time my mother had differing needs, but always had a sense of urgency to find a new caregiving facility. I honestly don't know how we would have navigated through this period without Corey's help. Sincerely, thank you!

Corey Goward was very helpful when my dad needed to find a new place to live. He was kind, patient,…read moreand very good at explaining the process and laying out the various options. I never felt pressured by him, and I'm certain that thanks to his help we were able to find the best place for my dad.

This USED to be a wonderful place, but it has gotten so disgraceful…read more The caregivers do truly love the residents 100%. They do what they can to give the residents a loving warm place to live. It's like they are caring for their own mother or father. Management however..... They just want the money. What you see and hear during a tour is just a cover up to get your check. While I was working there, majority of the dinners each night is just a crappy soup from a can and a sandwich. The head chef who works most mornings does all he can to make a delicious meal for the residents, but there is only so much he can do when the owners give him such a small budget when ordering food. When I was last working there, we did not have a nurse. It's actually been a LONG time since they had one. It is not the worst place for your loved one to be, like I said the caregivers actually do enjoy their job. But don't expect nutritious meals, a nurse onsite, or anything really nice.

The people make the place! They are so friendly and obviously caring. My mom goes to their day…read moreprogram. They are flexible and welcoming... love this place. The setting is homey not fancy, but the staff make it fabulous.

I took care of mom for 7 years before I realized she needed more care than I could provide. We're…read morevery close and it was a tough decision. We visited several places because I thought it was better to find a place before we were in crisis mode. SoCo was by far the winner. And over the 3 years that mom has been there, it's only gotten better and better! Melissa and her team are amazing! Mom is taken care of beyond what I could have ever done. She is so happy and her caregivers treat her like family. I know and love so many of them. It's also a beautiful place!

We moved my parents out of SoCo Village in 12/2021. We were very disappointed in the level of…read morecare. Staffing during the day and night were very different. In the evenings, there were many times that no attendants were on the 2nd floor and only one attendant worked the first floor during the night shift. One attendant for the whole facility! Even during the day, we could ring the call button for help and it could take over 20 minutes. It took its toll on my 92 year-old mother. She was worn out trying to care of my 94 year-old father. Now she loves where she lives. My advice to anyone moving their parents to an assisted living facility is to read reviews, get A LOT of references and check references. Prioritize care over chandeliers. This place is beautiful but lacks in care.

Extremely poor care for the residents and the management doesn't care to respond to family/patient…read moreconcerns! Necessary patient treatment goes untreated for months before being addressed, if at all! My family member went into the establishment ambulatory and within weeks was bed bound due to "lack of therapists". SHAME! They say they switched companies recently... still no improvements! Very sad to see my loved one diminishing so rapidly due to this establishments neglect! ...and after paying nearly $6k PER month to reside there!!! SHAME!!!!!

Horrible when they recently diagnosed someone there with COVID the unorganized chaos began. They…read moretook all of my family's property and did not return it (lotion, sanitizer, cough drops, soap, etc...). They have now said they are confused as to what belongs to whom there. So literally they stole all his items. Then they make my father wait over an hour and half to go to the bathroom and I hear the nurses complain saying the toilet is backed up and it is his fault. They will NOT care for you loved one here. They only serve two slices of bread with maybe a slice of tomato and small pint of juice and call it a meal. The food is beneath human consumption and poorest preparation. The nurses always walk in a snail's pace and talk with each other more thank caring for the patients. This place is no place for recovery they just want to ignore or get rid of those who must reside there temporarily.