My husband w/FTD moved to Auberge at Bee Cave. I found the staff to be loving, hard-working; and…read morethey listen with a willingness to help. Meals are delicious & staff seemed organized when feeding & giving meds to residents in dining room. First full day at Auberge I visited my husband. I located him in the activities room, in his wheelchair w/his head hanging low. He was unresponsive. A staff member approached me & advised he had been in this state for a long time. Nurse was called & he was rushed to the hospital for a 2-day stay. My Husband was given wrong medication which had been discontinued. Auberge advised this was not their fault but the pharmacy's fault. My husband was sent back to Auberge and perished several days later. Heartbroken! I paid over $7000 for the first month. Upon my husband's death, I was advised there will be a refund of some kind. Apparently the Contract I signed states an Additional 2-weeks will be charged when resident dies. My refund will be less than $2000 which means I'm paying over $4000 for a 1-week stay minus the 2 days in hospital. I understand mandatory two weeks charge upon death if resident had a lengthy stay, BUT my husband was there for 7 days (minus the days in hospital cause by, in my opinion, improperly medicating)! Unhappy!! Experience from Friday, 8/30/24 through Friday, 09/06/24.

I moved my mom to The Auberge at Bee Cave in February 2024 and I am so glad I did. The community is…read morevery easy to access and the rooms are very spacious. The best aspect of The Auberge is hands down the staff. Between the Administrative staff and the care givers I know my mom is well cared for and looked after. They are patient, attentive and provide stimulation for all of the residents throughout the day. Her room is always very clean and her hygiene is of upmost importance. Before moving my mom to The Auberge at Bee Cave, she was living in a different Assisted Living community. I struggled with clear communication and follow up because my mom is nonverbal. The staff at The Auberge Bee Cave is very sensitive to this condition. They all are very communicative and anytime there is a question or an incident they call me immediately. It is such a relief knowing that my mom is safe and in a caring community that truly looks after her needs.

We brought our 98-year-old Mom to live here after she had become too incapacitated after a stroke…read moreto remain in my home, even with part-time caregivers. The staff were all super-conscientious and caring. My mom was not a happy camper as she had been very independent and active all her life. The staff, which has a much higher than average ratio of caregivers to residents, were very attentive to her needs and went out of their way to make her life more pleasant. This place may not have all the bells and whistles of some of the other assisted living facilities, but if you want a homey and safe environment for your parent, you can't do better than Grace House.

Transitions are over from 2017. The entire staff is amazing and loving. My grandmother lived here…read more14 months. She moved from her home town after 98 years. She was not happy with me for a bit because she was still pretty independent. The staff respected her and she love them all deeply. I can not imagine that I could have found a better place.

Very professional community liaison and marketing staff. Unique bridge programs from assisted…read moreliving to memory care. Accredited staff.

I spent two months at Arbor Terrace when I lost my mobility due to cancer. Both my wife and I look…read morefondly back on that time as it was the perfect respite for me. The staff were extremely friendly, courteous and helpful. The food was good; the menu changed every day and you could choose from 3 entrees. I had my food delivered to my room as my compromised immune system prevented me from socializing in the dining room. They had a sign on the lawn which said 'Filling our communities with love' and I thought that perfectly reflected the attitude of the staff. In fact my own capacity to love increased during my residency there.

Took very good care of my Grandma! She stayed for a few weeks then did out patient! We thought she…read morewas going to have to move into an Assisted Living but was able to go home!

The director of the facility, the director of nursing and head of admissions all clearly have a…read moregoal of meeting the resident's needs with excellent care and compassion. This attitude starts at the top and is a pervasive attitude throughout the facility. My mom has been a resident for over a year and we have been very pleased. It's been such a relief to know that Mom is safe and being well cared for. I have cameras in her room and visit regularly throughout the week so I'm very aware of the attention she receives and it gives me peace of mind to know that she is content, well liked, receiving good medical attention and getting the therapy she needs, not to mention participating in fun activities and making friends. They schedule regular assessments with the family to address any needs, preferences or concerns and my family is regularly reassured that the resident's health, comfort and satisfaction continue to be a priority.

Finding the right place for my mother as she faced the challenges of dementia was not easy. We…read morestarted with assisted living, then moved to memory care, but after ownership changes, the quality never felt the same. That's when I discovered Tran's Senior Oasis--and everything changed. From the moment we arrived, I knew TSO was different. Dr. Tran and her staff aren't just caregivers; they are family. They treat every resident with love, respect, and dignity. Many of the staff have been with TSO for over 10 years, which says everything about the culture of consistency and compassion. Dr. Tran is a very involved owner--she doesn't just manage from a distance, she knows every resident, every family, and is always attentive to their needs. That level of dedication gave me something priceless: peace of mind. As my mother's journey came to its final stages, the partnership with Altus Hospice made all the difference. Dr. Tran and the hospice team worked seamlessly together, surrounding my mother--and our entire family--with kindness, compassion, and comfort. They supported us through each step, ensuring my mother's last days were filled with dignity and peace. My mother spent her later years at TSO surrounded by kindness, stability, and genuine care. For any family searching for a place where their loved one will not only be cared for, but truly cherished, I cannot recommend Tran's Senior Oasis enough.

This is an amazing place . My family and I highly recommend it. The staff took great care of my mom…read morein her final days. Covid prevented us from even coming to visit her until the day she passed. The staff was with her till the end as they held her hand and read bible verses to her. The took great loving care of her during meals, baths, and at night. Place is very clean inside and the food was good. If their is availability, this is the only place I would recommend in our area.

My 89 yr old mother in law fell and broke her leg. Everyone here is doing a great job with her…read morerehab and she's really happy. They playing games with them and she is really enjoying the attention she is getting.

My 95-year-old mother just got diagnosed Covid after being at Brookdale Rehab for 2 weeks. While…read morenot their fault, their post- diagnosis actions were terrible. Never called her vulnerable 71-year-old daughter/caretaker to let her know, had no signs on her door, and the caseworker had no idea. The absence of a Quarantine sign allowed my sister to walk right in, find our mother unshowered and throwing up (had thrown up all night). They reported she had been taken to breakfast and lunch amongst the other patients. Terrible protocol.

I would give them a half star if I could. I was admitted…read moreto the "Skilled Nursing" portion of this facility. There was a delay in my getting there so arrived around supper time in May 2024. They brought me to a small room with a bed that had no rails and very little support. The feel was like a hammock, not good for someone right out of the hospital. I was on a restrictive diet yet the first night I was there I was given steak cut up and some sort of sweet potato. I ate it, I was so hungry. A day went by and the next morning I was told they were calling an ambulance to take me back to the emergency room. I had blockage in the intestines. (This was reason for my emergency surgery in the first place!) My biggest complaint was my medications were supposed to be sent to them when I left the hospital. When I inquired, they didn't have them. I had my last pain pill at 2:00 that afternoon. It was now 9:00 p.m., I was told I would have to wait until the pharmacy opened the next morning. I had an incision down the middle of my abdomen and nothing for pain. Horrible and incompetent!! I was finally given medication for the pain 9:30 that morning. I couldn't sleep the pain was so intense. Around 3:00 am I called for the nurse, I was in tears and covered with sweat, my hospital gown and sheets were soaked, and I was chilly. The person who finally came told me they had no other clothes for me to wear. No offer to change the sheets, she got another blanket and threw it over me. The fastest response time was 20 minutes, I know because I watched the clock. I felt frightened and trapped when that door closed, no one came and checked on me on a regular basis. When I was readmitted to the hospital, I felt such relief! I would be taken care of and no longer felt afraid. Be very careful where you send your loved ones. Especially if they are in a weak condition. Sincerely, Beth Pisz

From the owner: Longhorn Village is a first class Health Center offering a full continuum of care including…read moreassisted living, rehab care, 5 star skilled nursing and memory care center located on Steiner Ranch in Austin, TX.

In COVID times, one wonders how to protect their loved ones who are in places like Longhorn…read moreVillage. When a place goes on lockdown almost overnight due to a pandemic one wonders how they will be able to 'be there' for their loved ones. LHV made sure that at least one family member was able to see their loved ones inside their apartments. It was a rough year, but the staff at LHV did their best to balance resident safety with family needs. My Aunt and Uncle lived at LHV for many years. They enjoyed the friends they made, the activities they were afforded, the excellent food created right there on the property with excellent chefs and kitchen staff and access to all manner of activities from a Military Ball for resident veterans to trips out an about the Austin area. LGV has Independent Living apartments as well as an attached Assisted Living section for those times when a little extra help is needed. The staff is caring of the residents and very protective - try to get into that place today without a mask.... I highly recommend LHV as a place to set down roots in your later days.

Another skilled nursing facility full of promises but, in our experience, very little actual care…read more I will say that Longhorn Village is clean and looks much nicer than many other facilities--but do not let appearances fool you. Unless a family member can be there day and night to advocate for your loved one, they may be left sitting in a wet brief, not fed when they require assistance, and isolated behind a closed door. Call buttons often went unanswered, and our loved one was not consistently repositioned or changed in a timely manner. Staffing appeared inadequate on both weekdays and weekends, but the weekends felt like a ghost town. When a medical concern arose, it seemed the immediate response was to send the resident to the hospital instead of first attempting to address the issue in-house. We were then expected to pay approximately $500 per night privately to hold the room during the hospital stay. Otherwise, we were told the resident's belongings could be packed up and the bed released. Families need to ask about this policy and understand the financial consequences in advance. Based on our experience, the facility seemed far more focused on revenue than on attentive, compassionate care or meaningful rehabilitation. We entered with the hope that our loved one would receive consistent care and therapy and regain strength. Instead, we felt we had to monitor every aspect of the care ourselves. Please visit frequently, ask detailed questions, get all financial policies in writing, and do not assume that a beautiful facility guarantees quality care. Beware of the caring and patient demeanor prior to intake - it all falls apart once they have you there. You have 5 days to show that you can do rehab ad then they start charging private pay at $15,500. This is a journey to say the least and I am hopeful that y'all do not have to go through the skilled nursing circus we have been through - they call it "skilled nursing", but they have 1 nurse and the rest are care workers who know very little.

My parents lived at LTIL for 6 years. There was constant turnover from director to all staff…read moremembers. We are now having a problem getting their refund check back from corporate. I agree with previous comments.

What a loving environment. Great area with amazing proximity to all things necessary to enjoy life…read more I'm impressed!

I don't have to wait. Or say much and attendant can call. If need to know exists. No drama…read more Americans. We are

My mom got help pretty immediately and that was good. But the caregivers were absolutely awful. I…read morehave a ring camera so I could see what was going on. My mom was struggling physically/mentally and would just moan. One caregiver told her to be quiet multiple times. Another one refused to help because she had asked for too much help. One was busy on her phone and didn't bother to put my mom to bed so my mom fell asleep on her recliner. I tried to talk to the person assigned to me for staffing and she didn't answer texts/calls. I cancelled with her because the people that they were sending were so bad, that it was better to have no one. I got no answer till after the weekend and I was told that I needed to give more notice. I explained that I tried to give notice, but that person wasn't answering their phone. They sent one last person out that they claimed was their best and no one had every complained. After that person got my mom to sleep, she turned tv to the station she wanted (in room next to my mom) and then started calling friends on the phone and talking loudly over the tv. Find your own caregivers. Staffing agencies send people that couldn't get jobs on their own.