My husband w/FTD moved to Auberge at Bee Cave. I found the staff to be loving, hard-working; and…read morethey listen with a willingness to help. Meals are delicious & staff seemed organized when feeding & giving meds to residents in dining room. First full day at Auberge I visited my husband. I located him in the activities room, in his wheelchair w/his head hanging low. He was unresponsive. A staff member approached me & advised he had been in this state for a long time. Nurse was called & he was rushed to the hospital for a 2-day stay. My Husband was given wrong medication which had been discontinued. Auberge advised this was not their fault but the pharmacy's fault. My husband was sent back to Auberge and perished several days later. Heartbroken! I paid over $7000 for the first month. Upon my husband's death, I was advised there will be a refund of some kind. Apparently the Contract I signed states an Additional 2-weeks will be charged when resident dies. My refund will be less than $2000 which means I'm paying over $4000 for a 1-week stay minus the 2 days in hospital. I understand mandatory two weeks charge upon death if resident had a lengthy stay, BUT my husband was there for 7 days (minus the days in hospital cause by, in my opinion, improperly medicating)! Unhappy!! Experience from Friday, 8/30/24 through Friday, 09/06/24.

I moved my mom to The Auberge at Bee Cave in February 2024 and I am so glad I did. The community is…read morevery easy to access and the rooms are very spacious. The best aspect of The Auberge is hands down the staff. Between the Administrative staff and the care givers I know my mom is well cared for and looked after. They are patient, attentive and provide stimulation for all of the residents throughout the day. Her room is always very clean and her hygiene is of upmost importance. Before moving my mom to The Auberge at Bee Cave, she was living in a different Assisted Living community. I struggled with clear communication and follow up because my mom is nonverbal. The staff at The Auberge Bee Cave is very sensitive to this condition. They all are very communicative and anytime there is a question or an incident they call me immediately. It is such a relief knowing that my mom is safe and in a caring community that truly looks after her needs.

We brought our 98-year-old Mom to live here after she had become too incapacitated after a stroke…read moreto remain in my home, even with part-time caregivers. The staff were all super-conscientious and caring. My mom was not a happy camper as she had been very independent and active all her life. The staff, which has a much higher than average ratio of caregivers to residents, were very attentive to her needs and went out of their way to make her life more pleasant. This place may not have all the bells and whistles of some of the other assisted living facilities, but if you want a homey and safe environment for your parent, you can't do better than Grace House.

Transitions are over from 2017. The entire staff is amazing and loving. My grandmother lived here…read more14 months. She moved from her home town after 98 years. She was not happy with me for a bit because she was still pretty independent. The staff respected her and she love them all deeply. I can not imagine that I could have found a better place.

I spent two months at Arbor Terrace when I lost my mobility due to cancer. Both my wife and I look…read morefondly back on that time as it was the perfect respite for me. The staff were extremely friendly, courteous and helpful. The food was good; the menu changed every day and you could choose from 3 entrees. I had my food delivered to my room as my compromised immune system prevented me from socializing in the dining room. They had a sign on the lawn which said 'Filling our communities with love' and I thought that perfectly reflected the attitude of the staff. In fact my own capacity to love increased during my residency there.

If you care about your loved one - stay the heck away from this ALF!! Horrible. After giving them…read moreso many opportunities to correct the care they provide- it's useless. They hire and continues to hire the most incompetent "caregivers" to look after your loved ones. Advise- just don't do it . The money that your elderly loved one pays- they get crappy care! If you're still going to go for it at this joke of an ALF - then make sure you invest in CAMERAS. For your loved ones room. GOOD LUCK

Took very good care of my Grandma! She stayed for a few weeks then did out patient! We thought she…read morewas going to have to move into an Assisted Living but was able to go home!

The director of the facility, the director of nursing and head of admissions all clearly have a…read moregoal of meeting the resident's needs with excellent care and compassion. This attitude starts at the top and is a pervasive attitude throughout the facility. My mom has been a resident for over a year and we have been very pleased. It's been such a relief to know that Mom is safe and being well cared for. I have cameras in her room and visit regularly throughout the week so I'm very aware of the attention she receives and it gives me peace of mind to know that she is content, well liked, receiving good medical attention and getting the therapy she needs, not to mention participating in fun activities and making friends. They schedule regular assessments with the family to address any needs, preferences or concerns and my family is regularly reassured that the resident's health, comfort and satisfaction continue to be a priority.

Finding the right place for my mother as she faced the challenges of dementia was not easy. We…read morestarted with assisted living, then moved to memory care, but after ownership changes, the quality never felt the same. That's when I discovered Tran's Senior Oasis--and everything changed. From the moment we arrived, I knew TSO was different. Dr. Tran and her staff aren't just caregivers; they are family. They treat every resident with love, respect, and dignity. Many of the staff have been with TSO for over 10 years, which says everything about the culture of consistency and compassion. Dr. Tran is a very involved owner--she doesn't just manage from a distance, she knows every resident, every family, and is always attentive to their needs. That level of dedication gave me something priceless: peace of mind. As my mother's journey came to its final stages, the partnership with Altus Hospice made all the difference. Dr. Tran and the hospice team worked seamlessly together, surrounding my mother--and our entire family--with kindness, compassion, and comfort. They supported us through each step, ensuring my mother's last days were filled with dignity and peace. My mother spent her later years at TSO surrounded by kindness, stability, and genuine care. For any family searching for a place where their loved one will not only be cared for, but truly cherished, I cannot recommend Tran's Senior Oasis enough.

This is an amazing place . My family and I highly recommend it. The staff took great care of my mom…read morein her final days. Covid prevented us from even coming to visit her until the day she passed. The staff was with her till the end as they held her hand and read bible verses to her. The took great loving care of her during meals, baths, and at night. Place is very clean inside and the food was good. If their is availability, this is the only place I would recommend in our area.

I understand that I couldn't see my husband because of the covid-19 . Skilled nursing at Brookdale…read moretook care of my husband wonderful. He is not a easy to deal with because of his mind. Thank you Brookdale for the wonderful care. Just one thing communications with loves ones is important. Since they couldn't go for a visit. I rate Brookdale a 5 stars. Thank You Virginia and Dennis Schultz

Less than one star is really appropriate. This place is awful. The food is gross, the staff takes…read morean eternity to answer the call button, meds are consistently late. The door alarms go off constantly - loud squealing sounds that no one seems concerned about. What if a resident just escaped? Shouldn't someone care? Be looking for that person? Nope. People are yelling from their rooms for help. No one goes to see about them. Or not for a long time at least. It's just pathetic. And this is the kind of crap our Medicare dollars go to. Pitiful. Shameful. Also, my discharge medications never got called in. The NP said she would do it and never did. Useless.

I would give them a half star if I could. I was admitted…read moreto the "Skilled Nursing" portion of this facility. There was a delay in my getting there so arrived around supper time in May 2024. They brought me to a small room with a bed that had no rails and very little support. The feel was like a hammock, not good for someone right out of the hospital. I was on a restrictive diet yet the first night I was there I was given steak cut up and some sort of sweet potato. I ate it, I was so hungry. A day went by and the next morning I was told they were calling an ambulance to take me back to the emergency room. I had blockage in the intestines. (This was reason for my emergency surgery in the first place!) My biggest complaint was my medications were supposed to be sent to them when I left the hospital. When I inquired, they didn't have them. I had my last pain pill at 2:00 that afternoon. It was now 9:00 p.m., I was told I would have to wait until the pharmacy opened the next morning. I had an incision down the middle of my abdomen and nothing for pain. Horrible and incompetent!! I was finally given medication for the pain 9:30 that morning. I couldn't sleep the pain was so intense. Around 3:00 am I called for the nurse, I was in tears and covered with sweat, my hospital gown and sheets were soaked, and I was chilly. The person who finally came told me they had no other clothes for me to wear. No offer to change the sheets, she got another blanket and threw it over me. The fastest response time was 20 minutes, I know because I watched the clock. I felt frightened and trapped when that door closed, no one came and checked on me on a regular basis. When I was readmitted to the hospital, I felt such relief! I would be taken care of and no longer felt afraid. Be very careful where you send your loved ones. Especially if they are in a weak condition. Sincerely, Beth Pisz

From the owner: Longhorn Village is a first class Health Center offering a full continuum of care including…read moreassisted living, rehab care, 5 star skilled nursing and memory care center located on Steiner Ranch in Austin, TX.

All this place cares about is making money. They accepted my mother into their Skilled Nursing…read moreFacility. Sent me a text confirming and told the social worker at the hospital it was confirmed. The following day they came back and denied her admission. Stating that they were under the impression she was coming in as " private pay" for long term care, although the text message for admission clearly stated "Longhorn Village Skilled Nursing." My elderly mother was so let down and disappointed after being told she had a place to go. This place ONLY care about making money.

We came to watch the eclipse here, and the event they organized was so sweet! Had a couple meals…read morewith family, and appreciated the rotating menu that had quite varied meals. The staff was super friendly as are the residents. Almost felt like college and living in dorms with your friends living down the hall!

A good value and nice facilities, tempered by constant staffing issues, zero cell phone reception…read moreand concierge service that never materializes. Lake Travis Independent has beautiful, modern facilities that are really well kept. It's a great value for the money, provided your parent is actually independent. One of the biggest issues they skirt around during the initial tour is the fact that it's near impossible to get cell phone reception due to how the building is constructed. Your anxiety level skyrocket when you can't text or call them. They offer a wired phone option for an additional $10. I STRONGLY recommend checking your cell reception when you tour the facility. We received zero reception across 3 different phones with 3 different carriers. Staffing was a constant issue while my mother lived here. Certainly part of that was attributable to COVID shortages in the healthcare industry, but I witnessed with my own eyes lines of 10-15 residents waiting for food, a cup of water, or utensils to eat their dinner with. The final issue is the phantom concierge services which are advertised, but essentially unusable. Lake Travis Independent advertises transport to and from medical appointments, but it's only on certain days (Tues & Thurs), only between certain times, and they'll only take residents to certain types of appointments. Multiple tenured residents have standing appointments every week, which means any new residents are basically on their own. If an issue crops up that isn't life threatening, but is more urgent than a basic check up, you won't get any assistance from this place. I do want to shout out a few employees: Custodian Carlos went out of his way multiple times to help both my mother and I, with supplies, advice, and service that were above and beyond. Likewise, Claudette at the front desk was endlessly compassionate and friendly, and was constantly reaching out with updates on my mother's status. Unfortunately there was a different front desk employee that was an absolute nightmare. I've never met a woman that loves snitching at much as this lady. It was very clear she hated her job and hated the residents as well. Just one bad apple in the bunch, but it colors your experience for the worse.

My parents lived at LTIL for 6 years. There was constant turnover from director to all staff…read moremembers. We are now having a problem getting their refund check back from corporate. I agree with previous comments.

I don't have to wait. Or say much and attendant can call. If need to know exists. No drama…read more Americans. We are

My mom got help pretty immediately and that was good. But the caregivers were absolutely awful. I…read morehave a ring camera so I could see what was going on. My mom was struggling physically/mentally and would just moan. One caregiver told her to be quiet multiple times. Another one refused to help because she had asked for too much help. One was busy on her phone and didn't bother to put my mom to bed so my mom fell asleep on her recliner. I tried to talk to the person assigned to me for staffing and she didn't answer texts/calls. I cancelled with her because the people that they were sending were so bad, that it was better to have no one. I got no answer till after the weekend and I was told that I needed to give more notice. I explained that I tried to give notice, but that person wasn't answering their phone. They sent one last person out that they claimed was their best and no one had every complained. After that person got my mom to sleep, she turned tv to the station she wanted (in room next to my mom) and then started calling friends on the phone and talking loudly over the tv. Find your own caregivers. Staffing agencies send people that couldn't get jobs on their own.