Chris and his mechanics are some of the best in the area. I've been coming to them for years with all my vehicles. From my wife's Mercedes, daughter's CTS, my Jeeps. They are professional and efficient. I'm kept informed of the progress, and the work is done great. I'll keep coming to them for little stuff and the major work too. read more

I'm always very skeptical about taking my car to a garage I don't know but these guys are awesome, not only did they diagnose my car's problem but sorted within hours. They also have an excellent receptionist, thank you Pine Forest Auto read more

Brought vehicle in to get the rear bumper repainted. Was hit by an unlicensed driver who actually paid cash to fix it. Anyway, the were extremely helpful and friendly. Lisa kept in touch as to the progress via text. Picked it up today and it looked fantastic. They even washed the car inside and out. Highly recommend them you will not be disappointed! read more

Dude that sits in the front is very rude. I guess I came during lunch hour and I tried to ask him a question he made me sit out side a whole hour refusing to talk to me until after lunch. Then when I came in he yelled that I needed to fill out a paper like I was supposed to know. People kept my car a week with no results I literally had to keep calling for a update. Then I was charged not sure what for. Same got that sits in the front when I came to pick up my keys tells me "so you're going to drive the car" And laughs whole time I had a tow truck outside. I would never recommend read more

Okay, look, yeah an oil change and tire rotation for $29.99 (before tax) is a good deal. But let me tell you something; I made an appointment - yes, a commitment involve a particular time - to get my oil changed. It took them just over an hour AFTER the appointment time to even get my car on the lift. Spent two hours there. A similar timing issue happened here before, but not nearly as bad. The receptionist, who is not someone at which anger should be directed, didn't even give me a heads up about the delay that she was aware of. When I asked her about the delay, she just said, "The tech got behind." Well dang, maybe let me know, because I had other things to take care of the same day. From what I see, the actual work they do is fine, but gosh darn, respect a customer's time when they schedule bare-bones maintenance three days in advance. Give the place a chance, but keep in mind you may spend the better part of your day at Pine Forest Automotive. read more

Got in a a small fender bender and at fault insurance covered my car, we chose pine forest automotive and it was such a great experience! My car physically looked better then before I brought it in! The paint matched perfectly, and to my amazement my car was cleaned, washed and detailed! Amazing! I got text message updates the whole time, I was very impressed! read more

Brought my car in because it was acting weird..... turns out nothing was wrong but I ended up wanting to get new tires and brake pads anyway.... the only thing negative I have to say is that I wish they would've been better with communication. It seems like every time we wanted an update we had to call them. But I get they are busy and probably were just having a crazy couple of days....? Other than that I am pretty satisfied. read more

Here's the long drawn out circumstances with my poor review. I went in originally to Pine Forest Automotive Center after a long absence (a customer was blatantly sexist towards me saying that I must know how to work the coffee pot because I was a woman- I did not wish to return after that) to get my AC looked at as it had stopped working. I was told my evac valve was corroded & the whole thing would cost around $928. I pick up my car & I hear VERY loud air being emitted (my car has never done that) & the next morning in daylight I see there is trash all over my car & black hand stains everywhere! I call & talk to Tim (the manager) about the sound and the appearance of my car & he's very apologetic, says they could've put a faulty valve in & the stains were inexcusable, so he offers to detail my car. I'm thinking great! This should make up for time, money lost, & gas money spent on going back & forth. I get my car back again & Tim claims that ALL Jeeps make that noise when the air is going (bologna sandwiches), only my passenger seat is clean from the filth (when he said he'd detail my car; when did my passenger seat become my whole car?) and to top it off my heater now didn't work! Are you F*ng kidding me??! I called to complain (oh! Btw Tim also charge me another $129 because he said my coolant was leaking due to a crack & then didn't fill my coolant back all the way!) & scheduled to bring it back in, but soon cancelled that appointment, because every time I brought in my Jeep it came out much, much worse! I will NEVER recommend pine forest to anyone. I can't believe they got Best of the Coast! I felt like I was dicked around the entire time, Tim NEVER called me back about my car after numerous times he said he would, & it was excuse after excuse. I'm so done! I'll probably be better off buying a new car than dealing with the trash they worked on. read more

I went there with some weird noise in my Mustang and when I picked it up after diagnostic, the steering wheel was cricked and shaking a lot in the highway...I don't know how they made it worse after a diagnostic. And is always some 'suggested' repairs of the amount of $400 or more... read more

We had our timing belt changed last year in 2017 and it now has to be replaced again only 1 year later when it should've been good for at least another 5 years. read more

They have been repairing my vehicles for many years. Love the wonderful customer service and I trust their work.

Very disappointed today. Two and a half hour wait on an oil change. Then on recomendations it seemed they wanted to do more and pulled crap out their butts. This is the second time in a row they haven't been up to par. Was a frequent customer, not anymore, back to the dealership. read more

I went here to get my car repaired. The staff was friendly and seemed like they knew what they were doing. They kept in contact with me threw out the whole repair process. They even have a website where you could see pictures of your repair step by step. After I recorded my vehicle back it like ones better than ever everything was perfect...until it rained. My passenger side door had to be replaced during the repair. I guess they put it on incorrectly thats how the rain seeped threw the seal and it would scratch my tint every time I rolled my window down there were 3 deep scratches with the exact same pattern. I took my vehicle back to the repair shop they fixed the door so water would seep threw but they told me they weren't going to replace the tint because it looked like someone scratched it. How could someone make 3 identical scratches in different spots? Of course after they fixed the door the scratches stopped. I came to the conclusion that when my door was off track and water was seeping in that also caused the scratches on my tint they just didn't want to pay for their mistake. I would not recommend this repair center to anyone they look good at first glance but they're not. I hope this helps you with your decision. read more

Great service and honest as well! Had a concern with my car which was repaired. Had an additional concern and was told it wasn't anything that warranted repair. I know nothing about automotive repair and appreciate their honesty! Excited to find somewhere I can do business with on a regular basis. :-) read more

Great service! All the guys were SUPER nice. After an oil change last week, they found a couple of issues but actually showed me where all the problems were on my car which I truly appreciated. The work they did was great. Also my oil light came on on my way to work this morning and they quickly checked it out for me and it turned out to be a false alarm! Highly recommend this place. read more

I have never been treated so poorly in all my life! The front desk man, Jimmy is HORRIBLE! He'll smile to your face but will STAB YOU IN THE BACK! I called PFA and explained to him all that was going on with my car and left him my CELL PHONE NUMBER. I found a ride and dropped my car off that night bcz I had to be at work at 6am the following morning and Jimmy said he could get right on it if I brought it in early (how much earlier can you get than the night before!). I found a ride back to PFA the next evening after work thinking my car would be ready - IT HAD NOT BEEN TOUCHED -in fact, it was in the same place I left it! With a smirk on his face Jimmy said he did not know what was wrong with it ---- but he NEVER tried to call me on my cell phone. There was never an "I'm sorry" or an apology - NOTHING! Needless to say I had to leave my car for a 2nd day (and find rides to and from work again)! I picked up my car the next evening, paid the $780+ in repairs only to have THE SAME PROBLEM the following morning - a 2nd visit to PFA later that week still didn't fix the problem!!! Only after MULTIPLE calls to Jimmy I finally brought my car somewhere else but had to pay an additional $480 (needless to say I was BROKE! I had to hold off on paying some bills, and ate a lot of eggs, sandwiches and bananas over the next few weeks). Many of us know how frustrating it is to have a vehicle in repair, how we hate having to inconvenience others for rides, but to be treated so badly without even an apology is downright rude and inexcusable!!! The other employees might be 'Best of the Bay' - but Jimmy sure isn't!!! I will NEVER go back there again - all bcz of him! In this case, one bad apple spoiled it for me! read more

Awful experience. My vehicle wasn't done when they said it would be. They then gave me a new date that it would be finished and after sitting there for about 3 hours they then told me that it wouldn't be done that day either. After that fiasco they said that all the work was completed with the exception of them putting in my radio. I went to the shop on three different occasions only for them to unsuccessfully install the "new" radio into my car (long story). They never successfully installed the radio so I took it to a different shop and this was after they were unable to install the radio for a total of 5 months. After that disaster I decided to take my car to a trusted (nationwide approved) mechanic to install the radio and check out all of the work and he found multiple places where the shop cut corners or didn't do the work like they said they were going to. The mechanic described the work that was actually completed as cutting corners, cheap alternatives and requiring little time as well as effort. I would never recommend this shop to anyone for any work whatsoever. Horrendous experience. read more