Don't trust frontier motors of Pensacola especially the salesman Ron…read more We were shopping for cars in Florida even though we are from the northeast because we wanted to get a car that was not rusty. So, we put a lot of trust in Ron to help us pick the right vehicle. We were particularly concerned with whether the car sustained any mechanical damage from the front and fender bender that it was in. He repeatedly reassured us that there was absolutely nothing wrong with the engine and that it was merely bodywork. Hundreds of miles and dollars later, we arrived at frontier motors and within the first few minutes of our test drive found paperwork showing that the car had had the transmission replaced, and that mechanical damage was sustained during the accident. When we confronted Ron about this, he threw a childish tantrum. We talked to the manager, and he was unwilling to admit his wrong or to make it right for tricking us into traveling hundreds of miles for a dud car. These people are scammers even though they pretend that they are good business people. Don't trust them.

I had an excellent experience with Frontier Motors and truly appreciate how smooth and stress‑free…read morethey made the entire process. From the moment I reached out, the team was professional, transparent, and genuinely focused on helping me find the right vehicle rather than pushing a sale. They answered every question clearly, provided all the information I needed up front, and never made me feel rushed or pressured. The vehicle I looked at was exactly as described -- clean, well‑maintained, and priced fairly. It's refreshing to work with a dealership that values honesty and customer service as much as Frontier Motors does. If you're looking for a reliable used vehicle and want to work with people who treat you with respect, I highly recommend Frontier Motors. I'd absolutely purchase from them again. Thank you Mr. Ron Robinson for everything!!!

The sales agent was great I'll give her 5 stars. The vehicle I purchased had to be towed to a…read moredealership for issues and I haven't had the car a month yet. Called Enterprise and was advised since it's been over a week they can't do anything about it. Even though I took the car back to them within 48 hours of me purchasing it because of an issue. I'm so disappointed.

I had to buy a car and they knew it, so they refused to answer any questions and just talked up the…read moresmug toad, Gary, who says he owns EVERY vehicle you look at, while responding to everything with "Yes, ma'am" but who doesn't meet a single request, while sitting there. It is obvious that his "Yes, ma'am" is his equivalent of a child's "la la la, I'm not listening". Highest pressure sales place who doesn't give a crap about the customer. I couldn't even get the Carfax on a single vehicle; each time I'd ask, Gary would sit there and say "Yes ma'am" and not do anything. I repeatedly requested information and would get "Yes ma'am" as he sat there doing absolutely nothing. He's a liar, and uses only high pressure techniques with ZERO response to the customer but "Yes, ma'am". After hours of getting nothing and not even comfortable or certain in decision, the lying "Yes, ma'am" toad, FORCEDe to take a photograph while crying after I repeatedly told him I didn't want one to which I got "yes, ma'am", and told him to stop touching me and got another "yes, ma'am" and then he wrapped his toad arm around waist and forced a photo with tears on face with me covering face. This place is disgusting and highest pressure EVER.

I've worked in auto sales for short of 15 years as sales and management. Recently brought my wife's…read morecar in for repair, the technician who worked on our car did great. My service writer did not return my initial call until 14 hours later, I had to call a second time to get a call back, when my wife and I walked in, not one person said hello. Welcoming people will cost you nothing, just saying. I was ready to buy a new BMW for my wife after she left, it was our 30th anniversary and I wanted to surprise her. I wandered on the lot long to look into some vehicles I would consider. No one came to help me, maybe they saw what they call in the industry " a one legged up" or someone who couldn't make a decision without their significant other. It was the wrong call that day, the last four cars my wife has had, she was nowhere near the lot. I am a firm believer that my car will not be worth more than it is, right now. So we will be trading soon. Just some professional and friendly advice... Everybody who owns a car will be buying another, it just depends on who they will be buying from and who their dealership will be. So please stop hiding from your customers and be kind enough to say " Welcome in, what may help with today".. Friendly, easy, and a good way to meet a prospect, they may not buy today, but it will help build your pipeline. The owner spends probably $500-$1500 in advertising per person walking in or calling, so salespeople a chance to make a living, after that service will make their living but servicing the new vehicle and doing a LOF and safety in the trade, in time, that customer will probably trade it in.. and if your my dealership, I will go back and refer my friends over the years. I'll get of my soap box now. I'm still in touch with a ton of people in the industry and instead of bringing my business to where I live, I'll probably have them drop ship what I buy and sell the trade myself since it's free and clear.

That additional context makes the review more balanced because it acknowledges what they did…read morecomplete while explaining why you declined the diagnostic. Here's an updated version: This was, without question, the worst BMW dealership service experience I've had, and I've owned BMWs in five different states. I scheduled my appointment more than a week in advance and arrived before the service department even opened for my 10:00 a.m. appointment. Despite already providing detailed information about my vehicle's issues when I booked, it still took about 30 minutes just to drop off my car. I left expecting that, at a minimum, my scheduled oil change and diagnostic for my door issue would be completed on the day of my appointment. My service advisor acknowledged they were busy and asked if I would be okay leaving the car through the following day if repairs took longer. I agreed because I was led to believe the work could reasonably be completed by then. I also asked to receive updates throughout the day and an estimate after the diagnostic. By 2:00 p.m., I hadn't heard anything, so I called and was told my car hadn't even been looked at. I checked again around 4:00 p.m. and was informed that my vehicle would not be seen at all that day. I was then told that if parts needed to be ordered after the diagnostic, they would likely need to keep my car through the weekend while waiting for them to arrive. This was especially frustrating because I had already described the issue when I made the appointment. If the dealership was that backed up, they should have communicated that before accepting my appointment or at least when I dropped the car off. Instead, I lost an entire day only to learn that no work had been performed. I live about 30 minutes away, work full-time, and planned my schedule around this appointment. Better communication would have made all the difference. My vehicle was finally ready around 2:30 p.m. the following day. The oil change and brake fluid service were completed, but I chose not to proceed with the diagnostic. After being told the necessary parts likely wouldn't arrive until the following Tuesday, I had an upcoming road trip that weekend and needed my car back. I also didn't want to pay for a diagnostic only to have the vehicle reassembled, return later, and potentially pay additional labor to access the same area again for the repair. I had also requested a courtesy vehicle when scheduling my appointment but was told I didn't qualify. Considering my vehicle ended up staying overnight and could have been held through the weekend, that was disappointing. If I'm paying dealership service prices, I expect the level of convenience and customer service that typically comes with them. What disappointed me most wasn't that the dealership was busy--it was the lack of proactive communication and realistic expectations. Rather than being upfront about delays, I had to repeatedly contact the dealership for updates, only to learn hours later that my vehicle hadn't been touched. The inability to complete even a scheduled oil change on the day of a pre-booked appointment is frustrating, but the communication throughout the process made the experience even worse. I chose Sandy Sansing BMW expecting the premium service experience associated with the BMW brand. Unfortunately, this experience fell well short of those expectations.

Grandma on my moms side purchased a used car here. Brian was very helpful setting up the features…read moreand showing her how it worked. Great deals and great service. Exactly what a fair car dealer should be. Many people worry about their experiences at car dealers and the fact that they try to sell you what THEY want you to buy. This was NOT the case here. This place knows what they're doing. Before bringing it back to Ohio (we found a killer deal and traveled to get the car) we made sure that it would be safe to make the travel. The service department made sure that the HHR was in tiptop shape and we were on the road. The title department did a great job, especially with dealing with out of state transfer. If we happen to come to Florida (panhandle) and need something done with our car, we hands down know the place we're going to be going to. The HHR is running strong 5 years after purchase, just like when it was new, except it now has 80k on it. Have never had a problem with the car and have never had a problem with Sansing. Sansing is a dealer that you can trust.

I rarely leave negative reviews, but my recent experience with Sandy Sansing Chevrolet has been…read moreextremely disappointing. I spent months searching for a Ford Expedition and worked with a salesperson throughout the day to complete most of the paperwork remotely because I didn't want to spend hours at the dealership. When I arrived, I was told the Expedition we had been discussing had actually been sold days earlier, even though I had been led to believe it was still available. Rather than leave after wasting my trip, I decided to give the dealership another chance because I had done business with Sandy Sansing before. I ended up purchasing a 2018 Ford Expedition Max Platinum that had been transferred from another Sandy Sansing dealership. By this point it was late, the dealership was close to closing, and I felt pressured to complete the purchase that evening rather than come back the next day. I requested the Carfax but was never given a copy to review. It was only quickly scrolled through on a computer. My test drive was also limited because the vehicle only had about two miles of fuel remaining. The dealership's own inspection report stated, "Has multiple minor oil leaks, wet but not dripping yet." I was simply told it had a few minor oil leaks. Within days of purchasing the vehicle, I received a low oil pressure warning, and an independent inspection at Firestone determined the leak was coming from the timing cover with an estimated repair cost of approximately $3,000. When I contacted my salesperson, instead of directing me back to the dealership's service department, I was repeatedly told to contact a mechanic he knew by the nickname "Sheriff." The only assistance the dealership offered was a vehicle detail because it had not even been cleaned before delivery. Other issues I discovered shortly after purchase included concerns with the air conditioning after I was told it just needed refrigerant, an intermittent running board issue, a rear washer that doesn't work, a detached rear defroster connection, and brakes that feel unusually soft even though the inspection report indicates the brakes and rotors were serviced before the sale. I also had concerns during the finance process. While I was still reviewing the electronic paperwork, the finance documents were submitted before I felt I had finished reading everything. That left me very uncomfortable. To add to the frustration, I was told I couldn't reuse my Florida license plate because it was over 10 years old, but the DMV later told me it was still valid. I also still haven't received my Arizona plate from my trade-in and continue receiving payment reminders from my previous lender because I have not yet received confirmation that my trade-in loan has been paid off. I understand that used vehicles, especially those sold as-is, can have problems. My disappointment is not simply that repairs are needed. It is the overall experience, the lack of transparency, the way concerns were handled after the sale, and the feeling that customer service ended once the paperwork was signed. I hope Sandy Sansing Chevrolet reviews this experience and works with me toward a fair resolution. At this point, I cannot recommend purchasing a used vehicle from this dealership based on my experience.

I have a 20 year old Honda & have maintained it well over the years. I took it in for a check…read moreengine light. They ran a full diagnostic & I paid 3K for repairs, as much as this car is worth. The very same day, the check engine light came on again, this time they quoted me 7K for repairs. If they had quoted me this originally with the first "full diagnostic" I would have made a different decision. I've trusted you for many years, but this feels like robbery and dishonesty. I won't be giving another cent to the Honda corporation.

This place shows a good face, but their techs seem substandard. I'm in there for the second $2k+…read morerepair for an oil leak in two months. After driving off the lot, brand new issue caused by their lack of care and working knowledge of J series (old!) models, Trying to say it is a totally unrelated issue and not standing behind their work. Their labor rates are crazy ($1,700 in labor for one day?) and of course they mark up their parts 15%. Check out the abundance of 1 star ratings. Maybe they should stop and pay attention to their obvious issues?

Best price !!! Love my car. Definitely will buy my wife next car here. Thanks a lot.read more

I've purchased a car few months ago, and probably ive found the best dealership with the cheapest…read moreprices in the area and excellent quality! Recommend it!

Good ppl, fair pricing. Willing to work with anyones situation! In house financing requirements are…read morepretty simple, need Proof of Income(paystubs), Proof of residence (utility bill), and a Valid FL Driver's license of at least 6 months. Arguably the best cash deals around town.

From the owner: Pensacola Auto Dealers opened its doors as a family-owned and operated business. We believe in…read moretreating customers like family, the same way we wish to be treated by our customers. For this reason, our company does not apply the fees that other Auto Dealers such as in charging interest, finance charges, while others charge interest starting at 25%. We have always been, and will continue to be, a buy-here pay-here dealership.Our Mission is to simply be the best in every area of our business. We will accomplish this by providing the most exceptional customer experience, being the best place to work, and strongly supporting our community, all while working together as ONE! Our inventory is ever-changing with new vehicles arriving weekly on Tuesdays. Vehicles starting at $500 down + are always available. Please call to get information on a more updated inventory status.

While looking for a vehicle for my son I came across Facebook Marketplace ad that led me to First…read moreChoice Automotive. Alexis Jade was who I spoke to on the phone and then met with at car lot. She is very professional and personable. I did not end up purchasing a vehicle from FCA, but I would definitely go back in the future if the need arises.

Never buy from these con artists. We live an hour and half from Pensacola and had paid for my sons…read morecar one full week before. Called the morning of to come pick it up after telling us day after day they were waiting for parts only to arrive to a dirty car that smelled like cigarettes and had no gas in the tank. The sales manager is the worst! He literally acted rude to us because we questioned this!?!?! They should not be in business and he should be fired immediately. Disgusting and low class!