Fast, easy and successfully inspected my big Ford while other places had device/connection issues…read more Friendly staff. Both Lacey & Gabe were excellent.

I stopped by one day to see if I could bring my own oil to have them change it. I think his name…read morewas Lionel, very friendly and helpful. It was for my mom's car, so we came back later around 5 and Chaz and the manager. Were so helpful and kind.Even gave us an extra quart of I Oil cause we just had a 5 gallon jug and said next time we need to have 6 qts. So we were very happy with the service we received.

Me and my Grandson were out on a Saturday after Thanksgiving and decided to pop in and get the oil…read morechanged. Josh and Travis were both helpful and knowledgeable about my car. The streaks on my windshield were resolved with new wipers that they had in stock. Me and my grandson we're back to gray Saturday shopping in no time at all. Thanks Don P

I came in to get my car registration taken care of today and it was a very pleasant experience…read more Derek was super friendly and nice. Upon arrival he gave me a cold bottled water and escorted my kids and myself inside where he offered my kids Capri Suns and fruit snacks. Needless to say they were excited after being very unenthusiastic about having to be torn away from Minecraft and YouTube at home. Thank you for the fast and speedy service Derek! You made this mama happy!

The staff was extremely helpful; they went out of their way to make sure I was satisfied with the…read morework they performed for me. If you are in the Rowlett area, this is the place for automotive work. I have had so many bad experiences with other auto shops that I'm always leery of everyone and everything. Integrity again went way out of their way to please. They cherish their customers' business and want you to come back, so they will work to please you and meet all of your auto needs. Thanks to all those who have assisted me in making my car in the best shape it has ever been in.

These guys are the best around. They know how to fix the problem and I know it's done right.read more

A friend recommended this shop to me. So, took my baby (Jeep Renegade; std transmission; ~8yrs old)…read morein twice as planned - for BIG items and oil changes. Finally, a shop that helps me plan/ budget. See reasons why they are now "my place" 1. Got my vehicle back from two planned services - BIG items. The identified problems were FIXED and NO unexpected new issues over the past ~6 mths drive time since the 1st repair was done and ~2 wk since 2nd repair done (but lots of mile - couple of road trips, lol). 2. Their bumper-to-bumper inspection is detailed in a an online report (pics; vids; descriptions). It identifies critical issues (fix now); concerns (fix to prevent bigger issues); consider (future items). The report helped me to plan/ budget the repairs. 3. After asking for the full report, they provided even though they knew I might have sticker shock which I did. They patiently walked me through and answered my many questions via the phone, and let me take time to decide on options: keep/invest or trade in. The report allowed me to consider new vehicle (prices/longterm commitment) vs. the one-time fixes. With a shop that truly fixes the problem and no unexpected new problems, am keeping my baby; well that and she is fun to drive, lol. 4. The online report/ front office staff (Connor; Averie) are able to keep up with my extremely busy work schedule; are genuinely professionally patient with a non-mechanical person (me); if they didnt know the answers they asked the mechanics and got back to me quickly which provided insights on the repair options and then let me decide what works for me/ my budget/ my future plans. ...Again, this shop is now "my place".

Overall, the experience was good. The staff was friendly, and the repair was done correctly. My…read moreonly complaint is that the service took longer than I had planned for.

From oil change to AC work, or brake work, they do excellent work for a fair price. Give them a try.read more

Awesome I've been going to them for probably 15 years and have taken my cars to them for repairs…read moreand regular service too. They do the best for their customers. Great competitive prices too. I highly recommend them.

I would strongly advise caution before using First Fix Auto Care…read more I brought my vehicle in for an oil leak repair and A/C compressor replacement. They attempted to fix the oil leak three separate times, and it is still leaking. An independent technician later told me it appears they likely replaced only the gasket instead of the full (and commonly warped) cover -- meaning the repair was never going to hold. As for the A/C, it is still not working. Another technician found there was no refrigerant in the system and that there is a leak. Despite this, when I raised concerns, I received the following written response from them: "we've done our part and we've fixed your ac. [sic]" That was the extent of it. There was no acknowledgment of responsibility, no willingness to investigate further, and no attempt to stand behind their work. Instead, the tone was dismissive and defensive. I paid for repairs that were not properly completed. The lack of accountability and professionalism is deeply disappointing. Proceed at your own risk.

SERVICE WAS AMAZING! As a female with a toddler daughter we didn't feel creeped out, we felt…read morecomfortable. I HATE HATE HATE getting things done for my car because other places try to up charge you or say something is wrong. NOT the case here, I WAS BLOWN away with the process. The three gentleman that were there were very nice, they greeted us and made me feel welcomed. Were not pushy like other places they advised me what I needed and that was it. No "extra" hidden fees when I was ready to check out. One gentleman even filled ALL my tires with air & we were on our way. The whole service for my oil change took 16 minutes. I was in and out in 21 minutes. I am telling ALL my friends & family about this place. They just got a customer for life.

Great communication and fast service! Even was flexible to my schedule. I would recommend.read more

On time and the work was done properly. No upsell…read more The technician was experienced and operated any manner that was safe and consistent with what I wanted. I am pleased with the work and the price was fair. I will use them again.

Honestly when replacing part not sure if it's been replaced? As I was not showed any old parts…read moretaken out and replaced with new parts . Also there was no print out of diagnostic work done? So really don't know what is the actual problem with the car? Don't mind getting work done but there is 100% service required for the value charged.

From the owner: complimentary drop-off and pick-up so you don’t have to wait our staff is always available to…read moreanswer questions and give you the help you need

Got the job done quickly and provided great customer service…read more Sweet dog, answered all my questions regarding the service :)

Amazing team with an mazing mascot Come for the service…read more Stayed for the doggo :) Would highly recommend

These guys were not only helpful from the get-go- from scheduling me, to being flexible when I was…read morelate... They were informative, affordable and built trust from my first service! Clint was particularly helpful, letting me know what I did, and did NOT need. It truly ensured my trust in them, and going forward, I will absolutely be coming back when the time comes for my transmission to be flushed. They did change my cabin air filter and kept me posted from start to finish. I would highly recommend.

The quality of their service is phenomenal. I took in a recently purchased 2004 Lexus SC 430 for an…read moreinspection and they provided the most organized and professional report you could imagine. The cost was worth it as they provided exceptional value and great customer service. I would highly recommend them for your automotive needs.