I absolutely love this place! The team is fantastic and you're always in good hands! I only go to…read moreRachel for all of my beauty needs and I'm constantly getting asked where I get my lips done, etc! She's the best in the game! Luz is so kind and always takes good care of me. Customer service and attention to detail is fantastic! I love coming here and I trust them with everything. 10/10!!!!

I do not recommend this medical spa for any services. Over the last few weeks, I have watched my…read moreface go from beautiful to deformed due to improper injection techniques and not diluting my Hyperdilute Radiesse enough. The provider stated they used a 1:2 ratio in my neck when it should be 1:4, which is why I have lumps all over it. I found out just how many calcified lumps I had when I had to get a CT scan with contrast and found out the hard way they show up on a scan, unbelievable (I could have let the doctor know before they did it if I had known, but I had to get a second scan to rule anything out). My primary provider does a 1:4, and it is on almost all information that a 1:4 ratio is the way to do the treatment properly (For treating neck laxity, a higher dilution (like 1:4) is often preferred as it allows for more even distribution of the product across the area). But they did a 1:2, so I have a lumpy neck now (not very attractive). For the under-eye filler, which I was reassured Rachel knew how to perform better than anyone (her words), both eyes looked different. The right side had an odd sack of filler under the right eye, and the left side stayed bruised for a very long time and was lumpy and uneven (both sides were not only different; they made my face look horrible, and it aged me). To make matters worse, I had a Hyperdilute Radiesse treatment done under my chin; I now have a heavy pocket filled with calcium (again, because it is not being diluted enough). I gave the provider a chance to refund the under-eye filler (which I paid $900 to dissolve, which she assured me she would take care of when we met, but she did not. So, I paid $1,200 for a treatment that deformed my face and $900 to have it all dissolved so I could look normal again. This means I am $2,100 out of pocket and will need to return to my primary provider to get things looking good again, so yes, more money. Even after meeting with the owner to discuss my issues, which she apologized for and agreed that my treatments were no good, she still only provided me with the last two Hyperdilute Radiesse treatments that I never received. Still, even that was not the right amount (it should have been $1,600, not $1,500). I took time out of my day to meet with the owner on a Saturday, who took pictures of my face and wrote a note to my main provider about how to reduce the LUMPS on my neck from the improper injection technique by Rachel. It pains me to put this on a review, but I have allowed enough time to give this Medical Spa the time to make it right (not to mention my own time). I knew something was wrong, so I emailed on November 8, 2024, at 8:43 a.m. The office staff ignored my first email, so I had to call to explain how bad my face looked. She said to wait another week (which had already been three) to see what happens. Wait another week; I'm sorry. It's my face, for crying out loud. I am beside myself in explaining why they would not do the right thing. Please know you need to be careful here! Avoid this place if you can. They say they can do something but overpromise and underdeliver. What they did to my face was unacceptable, and I had to tell others what happened.

The "CA Skinstitute" is under new management. I went in this morning to schedule an appointment and…read morethe staff person who waited on me was efficient and courteous. I was most impressed by the respectful way she provided help, which was an encouraging sign. So far,so good!

I wish there was a Minus Negative star to rate this place with. It is impossible to speak to a…read morelive person at the local office in Salinas. I've called multiple times about an overpayment issue and can not get anyone to credit our account, MUCH LESS ANSWER THE PHONE. HORRIBLE, UNPROFESSIONAL PHONE/CUSTOMER SERVICE. I will never return this to this place.

Still seeing how things go, first appointment was just take a picture... not sure how much my…read moreinsurance paid on that one. 2nd is scheduled, hope it's the real hands-on. Will keep y'all posted.

I was very disappointed with my experience with Dr. Reza Kafi through DirectDerm…read more I was being treated for rosacea. I explained that doxycycline 50 mg once daily was not adequately controlling my breakouts, while a previous regimen had worked much better. I also explained that clindamycin solution was drying and irritating my skin and seemed to make my breakouts worse. I specifically asked whether we could consider azelaic acid and ivermectin (Soolantra), both of which are established treatments for rosacea. I also explained that azelaic acid had been part of a previous treatment regimen that worked much better for me. Despite these concerns, Dr. Kafi simply told me to continue the same treatment because my skin was "nearly clear" and stated that the other treatments "may cause more issues." He did not address my concerns about the ongoing breakouts or the irritation from clindamycin, and he did not explain specifically why azelaic acid or Soolantra would be inappropriate in my case. What disappointed me most was not that he disagreed with my treatment preference -- physicians can certainly have different medical opinions. It was that I felt the information I provided about treatment effectiveness, side effects, and my previous experience was not meaningfully considered or discussed. A photograph looking relatively clear on a particular day did not reflect what I was actually experiencing over time. I wanted a dermatologist who would listen to my treatment history and explain the reasoning behind the treatment plan. Unfortunately, I did not feel that happened in this consultation.

Dr. Hambly is a brilliant doctor from an esteemed medical family. My family was just thrilled when…read morehe restored my grandmother's hearing, especially since she had lost more than 50% of it, and that had persisted for decades. A special doctor from a special family.

Dr. Hambley is a fabulous doctor. He communicates extremely well on all issues and you feel totally…read morecomfortable on all the procedures as he is performing them. All the staff at the facility are super friendly and you just could not expect a better experience. My minor surgery was a breeze because of his skill and the professionalism of the staff.

I do hair for a living and clients are always talking to me about what they do and who to go to for…read moreevery kind of service you can think of. So my client Janice came last week and I immediately noticed a huge difference in her skin. I was actually blown away. The service Janice received is called Silk Peel Dermal Infusion. Cara Hopkins is the technician who she saw. So I had to check this out! I called and made an appointment with Cara. The front desk was totally kind and helpful over the phone. Cara is one of those people that you feel like you have known all your life right away. The treatment was about an hour, and I can't tell you how different my skin feels. Its tighter and the tone of my skin is almost perfect! Its over the top and was relaxing at the same time. If your thinking of more botox (been there) you may want to try the Silk Peel first.

Dr. Lofgren preyed on the insecurities of kids for profits…read more I said i didnt want to get accutain because "I heard it gives you kidney problems" he replied not by addressing my concern but instead he said "it might but, you know, YOU might not have to look at yourself but other people have to." And made me feel like a gangly monster as a kid. I didnt fall for his bullshit and i hope you dont either! End his reign of terror now! Never go to him! He sucks!

Spent very little time, knew exactly what was wrong at a glance, iterated the treatment procedure…read morewhich worked as described, & couldn't be more succinct or brief.

Got a facial and my skin has never felt better! She paid attention to every detail and let me know…read morewhat she was doing along the way. Very kind staff as well!

Love, love, love! Everyone is super friendly and knowledgeable. They were so excited to hear about…read moremy wedding coming up, and helped me plan in advance what kind of treatments I should do before the ceremony so I look and feel the best on my day. I am looking forward to being a longtime customer!

I typically don't leave reviews but I've had my second appointment with Catherine Biren and…read more.. 1) Twice they hand me a print out for female pattern baldness(?) 2) On the second visit the doctor tells me I can take my own before and after shots when I requested to see the images they had taken. In context I was stating that my hair-line had receded since the last visit; which I don't recall affirmation of, then I wanted to use their reference images to validate my claim. So either it was dismissive, evasive, or both. 3) Dr Biren informed me that finasteride is not FDA approved and treated as "under the table." The implication; IIRC, being that its not really prescribed or approved to address male pattern baldness. Much like how Minoxidil was originally prescribed for high blood pressure - The assertion (or implication?) is that even today these drugs are prescribed "under the table" as they are not intended to address balding at all. I took her word at the time but quick research shows that Finasteride has been FDA approved for male pattern baldness since the 90s. 4) While they brought up potential blood pressure monitoring; as they prescribed Oral Monoxidil in the prior visit, they both did not follow up and seemed to have misplaced the tools needed for blood pressure measurement? I even expressed excitement over getting my blood pressure readings at the time. I was recommended by a Monterey Primary care doctor who did not know what Finasteride was at all. Stated it was another name for Minoxidil. Then recommended this Dermatologist once it became evident that assertion was false. Is this a thing with Monterey doctors? I have already spent hundreds of dollars and been delayed for almost a year (IE Primary doctor - Dermatologist initial - Dermatologist follow up). My initial goal was to; basically, get a prescription for Finasteride and have my health indicators monitored for negative side-effects. Instead I'm told Finasteride == Monoxidil and that Finasteride is not FDA approved. I really don't know what to make of that. Incredibly frustrating. The general attitude I sensed from my visits was; basically, that I should just accept that I am balding. I can respect that sentiment to an extent but then why prescribe Minoxidil and schedule a follow-up? I can see myself being dissuaded from using Finasteride but I do not believe it is acceptable to do so under false basis. Addendum: I also recall not being able to get a cost projection before leaving the practice and scheduling the theoretic follow-up appointment? Even this seems a bit... Unethical?

Absolute worst experience with a doctor ever. Made to feel like an annoyance. The doctor's demeanor…read moresuggests she regrets her career choice and takes it out on the patient. Also two years after that last treatment, they're still coming after us for money even though their own invoice states that the amount was covered by insurance. You're not dealing with compassionate doctors, you're doing business with a private equity group. Profits appear to be the priority.

My dad has been treated here for his Heart Failure since 2016. I know he is good hands with Doctor…read moreRegwan and his staff.

Poor service, the people that work here hate their jobs and treat patients poorly. They make so…read moremany scheduling mistakes and blame you for it with a ghetto attitude. The cardiologists there are almost all arrogant and don't care to really treat you, just scold you. Especially doctor Rikin, avoid him at all costs. Just go to a different place, one where they give a shit about patients and want to make a difference in your health.

I have been seeing Jillian for years for all my skincare needs. She is caring, professional and…read morevery skilled in her trade. I highly recommend anyone looking to maintain or improve their general appearance. She takes her time to make sure you feel comfortable and really discuss all your concerns and goals.

I'm updating my review because I've now been seeing Jillian for over 5 years and if anything....my…read moretrust in her has only grown. One of the biggest things I look for in an injector is experience, and that's exactly why I continue to see her. With 13 years of injecting experience, she has the knowledge, technique and judgment that only come from treating patients day after day, year after year. She always takes the time to listen, never recommends treatments I don't need, and her goal has always been to enhance my features while keeping everything natural. I know I'm in good hands every time I sit in her chair and I honestly don't trust my face with anyone else. She won't over inject you and she has the belief that "we can always add more" which is comforting because I know I she has my best interest in mind not her wallet.