Visited to pick up some equipment to help with a new house. Staff was very friendly and helpful, I…read morewould recommend this location.

I always find what I need here. Large and easy to navigate parking lot. Some staff are either super…read morefriendly or some are just plain rude. Last visit I had, the self checkout person was being sassy for no reason. I did not ask for help and was taking my time and behind me I hear her loudly tell me "press check out"...." press card" and more. You could tell she hates her job and just wants to treat people like they are stupid or something. It was weird. I just ignored her and never turned around to look at her as not to give her bad attitude any attention. When leaving I saw she had brown hair with a long ponytail over 30. I really don't understand the micromanaging and taunting of customers here. Her behavior was off putting. Maybe avoid her at all costs if you run into this person or hopefully they put her somewhere not around customers as she can't handle it and this is coming from someone who worked customer service for years. Maybe some staff needs re training on customer service and friendliness? I would return when looking for a specific item but because some staff are rude I definitely will avoid the staff.

I don't go anywhere else unless I have to. At McLendon's, employees know their stuff, and often…read moreknow yours, too. If you're doing some weird DIY thing, you can talk about your needs/goals, and they'll often have suggestions for how you might meet that goal. The one in Woodinville is smallish, but they can get anything you need if they don't stock it. I also used them to find me some guys to build my fence! Worked well.

TL;DR: I was asked to move a heavy flat cart loaded with three long bags of potting soil with a…read morelong shovel to another register. When I said, "I don't want to go to the next register. I want to check out here," no one offered to help. Instead, the cashier at the first register told me I was being rude and then refused to check us out, turning what should have been a routine checkout into an embarrassing public scene that ultimately ended with a manager checking us out. My mother has been shopping at McLendon's in Woodinville for decades and was taken aback by the way we were treated. We had already spent most of the day buying gardening supplies and had loaded and unloaded heavy items before coming to McLendon's for a few more things. We ended up with two carts, including a heavy flat cart carrying three long bags of potting soil with a long shovel balanced across the top. It wasn't just heavy--it was awkward to maneuver, especially around tight corners. At checkout, I was directed to another register. I started to move the cart, but the cashier was facing a different aisle and said he couldn't scan the bags from where he was. It quickly became apparent that I would have to maneuver the cart around a very tight corner by myself while keeping the load balanced. The other option was to back up and come around another way, which would have required moving my mother and her cart. My mother has neuropathy in her feet and is very unsteady, so neither option was practical. The cashier did not offer to help move the cart, reposition himself, or assist with the bags in any way. I went back to the first register and said, "I want to check out here." She again told me I needed to move to the next register. I said, with admittedly some tired exasperation, "I don't want to. I want to check out here." After I said that, the woman at the first register very loudly told me I was being rude. I asked, "Are you going to check us out?" She simply stood there for a time without responding. My mother, who is 80 years old, had been standing there watching the entire interaction. She even said to her, "Isn't the customer always right?" By that point, the exchange had drawn the attention of another customer, who inserted himself into the situation and began insulting me. Finally, after being loudly lectured, the cashier said she would have to get her manager, waved her hands in the air, said, "I can't do this," and left to get him. The volume of her voice and her visible anger quickly drew the attention of several customers, turning what should have been a routine checkout into an embarrassing public scene. The manager ultimately came over and checked us out. He, in stark contrast to her, was very nice. He looked to see if my mom had any coupons on file, then asked another employee to help load the soil into my car. What disappointed me most was how quickly this escalated. If either employee had simply offered to help with the cart, the entire situation could have been resolved in less than a minute. We had two carts that were part of the same purchase--one my mother was pushing and one I was pushing. Instead of asking us to move both carts, it would have been far easier to let the customer behind us proceed to the next register. I understand that stores have procedures, but good customer service also means recognizing when a customer is dealing with heavy, awkward merchandise and offering assistance. I sincerely hope management will use this as an opportunity to remind employees that a calm, solution-oriented approach--and a willingness to help a customer with a heavy load--can make all the difference. 7-6-26 Edit: After taking some time to reflect on what happened, I've updated this review to clarify the sequence of events. My mother remains just as upset as I am about the way we were treated. She would welcome the opportunity to speak with management if they would like to discuss what happened. We would genuinely like to feel comfortable shopping at McLendon's again, but that will depend on how this situation is handled.

Since moving to Cap Hill last month, I've visited this store various times for help with different…read morerepairs around my new apartment and every time the employees are incredibly kind and knowledgeable. When I was struggling to mount a shelf, I got advice from one of the employees who was super friendly and explained to me exactly how to screw in the L brackets I was struggling with. He walked me over to the aisle and showed me exactly which screws would and wouldn't work for my project and explained to me how the screws would interact with different wall materials. Most recently I dropped by just before they closed to pick up drywall paste and a pallette knife. Despite me walking in ten minutes before they were supposed to shut, they didn't make me feel rushed at all and helped me find what I was looking for. I always prefer supporting a local business and I love having a neighbourhood hardware supply store I can count on with employees who feel kinda like family.

Love this neighborhood hardware store! Nice people and have everything you need without leaving the…read morehill.

Stay away from this Ace Hardware, couldn't care less about their customers. They come up with any…read moreexcuse to not allow returns. I bought an $800 electric lawn mower and the first time using it I found the self propulsion was defective. I brought it back to the store within 2 weeks of purchase and was told that because it was used I can't exchange it. I said, "of course it is used, how else could I have found out it was defective." Then they said they wanted to take it in the back of store and test it out. I agreed. 40 minutes later the manager came back and said the machine and box is covered in oil and so it wasn't returnable. I told them it can't be covered in oil it is an electric mower and they don't use oil. Then he said, exactly you must have put oil in it. I adamately denied this accusation and they then said well we won't exchange it and I would have to go through the manufacturer. When I got home I inspected the machine and the box and there was no oil. So clearly they are too lazy to take care of their customers because they don't want to do the paperwork to send it back to the manufacturer as defective.

Always get that exceptional ace assistance from each department expert here…read more The screw and nail selection has saved me multiple times as I don't know what I'm looking for most of the time but the staff are able to help me find what I need. Do wish there was one closer on the east side of town but happy that this is in the area

Dunn Lumber is still going strong after its big remodel a few years ago. It's way more geared…read moretoward the residential (non-commercial) customer than it was a while back. I go there all the time for plumbing parts, electrical, trim, paint, and other home improvement basics. Yes, it's more expensive than Home Depot, but that's reality. I have no problem with this. If I want cheap, I'll make the freeway trek to Bothell. I'm happy to pay a bit extra for the convenience of having Dunn Lumber in Kirkland instead of yet another Kirkland condominium block. Dunn can improve by getting rid of the space-wasting Mothership in the center. It may be necessary to address the needs of tradespeople in the mornings. But the rest of the day, it's just wasting space.

i'm a Residential remodeling Contractor and have been to many of the supply stores on the East…read moreside. (405 Corridor). Kirkland Dunn Lumber is my go to store when wanting quality lumber or other building materials. The display areas for various decking and railing products is a huge help. The staff is friendly and go the extra mile. Great job!!

This is one of the main places I get wood supplies for my house. After many years remodeling our…read morehouse, my husband and I realized the quality of the wood Dunn Lumber offers is much higher than other popular places. We don't need to spend hours looking for a wood board that is not bent. Of course, it comes to a price. Since the quality of the materials are usually higher, the price is also higher than other similar stores. But in my opinion it is totally worthy it. Services are also better than other bigger stores. We got a more customized services and people are usually very knowledgeable about the products the store offers. I definitely recommend this place to anyone who cares about higher quality materials and great customer services.

We we all know Dunn can be a bit pricey and average prices be 15-20% more than competing stores or…read moreonline (amazon or elsewhere), BUT, I have always loved to shop here because of their great staff and great selection. That changed today. Mr. Rich at the sales/customer service was not just unhelpful, but snarky, entitled and rude. I got to Mr. Rich's counter and asked him about a speciality external siding product Dunn sells in store. Specifically I asked if there are other sizes available and his response, I kid you not, was "You can do that online and check for yourself". Uh, ok. I said I can do everything online but I wanted to shop local (hint: I am making proactive choice to give you my business). Okay maybe he was having a bad day and was in no mood to help. Thinking nothing of it, I asked if there were other products that could be used as external siding that they have here [at Dunn]. He said "You should first do your own research, I am not gonna do that". Uhh..? I am literally asking if there are products at Dunn that would fit my requirements so that I can buy some. But nope, apparently you must do it online (or be made to feel as you are a dumb bloke asking dumb questions at a hardware store). Rich, I will also order it online from HD or elsewhere buddy. Thanks, you just saved me time, money and coronavirus because you do not even know how to wear a mask over your nose. BTW, I did do my research beforehand and exactly know the options. It was probably too much to go to a local store and seek expert advise. Unfortunately your entitlement got in the way of helping a customer and making a sale. Gonna stick to doing my research AND shopping online. In sum, why bother to get treated like crap and pay more? Feeling like I interrupted someone's business is worse than no help and shopping online.

This Harbor Freight is one of my regular, go-to stops for shop basics and project supplies. If I'm…read morestarting something new or realize I'm missing something mid-project, this is usually one of my stops. I'm in here all the time for the essentials: gloves, those foam paint thing for stain, foam pads (also for stain.. can you tell I like to stain things?), tarps. All kinds of consumables you don't want to overpay for. They're consistently stocked, easy to grab, and priced right. Where this location really shines, though, is staff and tools. The staff are great, always helpful. Harbor Freight has come a long way, and the value is hard to beat. Especially for air tools! Solid performance at prices that make it easy to expand your setup without overthinking it. I recently picked up an orange rolling tool chest on sale and honestly couldn't be happier with it. Sturdy, smooth drawers, and an incredible deal for what you get. Also worth calling out: the Apache hard cases. These things are fantastic. I use them to keep gear dry, protected, and organized, and they punch way above their price point. No frills, no nonsense. Just good prices, useful gear, and a store that makes it easy to get in, get what you need, and get back to work. This place can be a reliable staple if you're building, fixing, or tinkering with just about anything.

Excellent store well stock, super friendly staff. Great prices…read more The quality of the tools is excellent as well!

Great location! The people who work here are helpful and easy to talk to. The garden center always…read morehas great things to find and buy.

Literally every employee could not be bothered to actually help me find a simple board to make a…read moresign with my daughters. They did not offer to help lift a huge piece of ply wood and or direct me to an intended small board (which I came to find they had after purchasing said huge plywood.) when I expressed discontent that they had not helped me look for the appropriate size board, the guy shrugged his shoulders and said "oh well". Then the checker proceeded to give attitude about his machine that was not working and continued to ask for more forms of payment when in fact the first card worked. This is not the local hardware experience I remember growing up and I'm worried for the next generation and the low bar in which apparently Home Depot holds. In the end - I had to leave said massive board because I received no help and couldn't get in my car and was told I couldn't come back to pick it up. What kind of world are we living in? When two men cannot help a woman with three daughters accomplish a small task.