We recently needed to return a defective garden hose purchased from Ace. Unfortunately, we no…read morelonger had the receipt for the purchase or the hose packaging. The staff at Ace, in Kirkland, did not feel comfortable making a straight exchange or crediting our account without any documentation. However, they offered to repair the hose without charge and, throughout the process made every effort to treat us professionally and courteously. The fix offered worked well. We are grateful or their efforts and would not hesitate to recommend this store to our friends.

Excellent customer service Renee the manager is a lovely human being and very helpful and…read morepassionate about her job I ended up getting a Weber grill and I really enjoyed the whole buying experience

Visited to pick up some equipment to help with a new house. Staff was very friendly and helpful, I…read morewould recommend this location.

I always find what I need here. Large and easy to navigate parking lot. Some staff are either super…read morefriendly or some are just plain rude. Last visit I had, the self checkout person was being sassy for no reason. I did not ask for help and was taking my time and behind me I hear her loudly tell me "press check out"...." press card" and more. You could tell she hates her job and just wants to treat people like they are stupid or something. It was weird. I just ignored her and never turned around to look at her as not to give her bad attitude any attention. When leaving I saw she had brown hair with a long ponytail over 30. I really don't understand the micromanaging and taunting of customers here. Her behavior was off putting. Maybe avoid her at all costs if you run into this person or hopefully they put her somewhere not around customers as she can't handle it and this is coming from someone who worked customer service for years. Maybe some staff needs re training on customer service and friendliness? I would return when looking for a specific item but because some staff are rude I definitely will avoid the staff.

Ready to have your Consultation on all kinds of nuts, bolts, washers, which are Customizable for…read morethe requirement of yours

TL;DR: I was asked to move a heavy flat cart loaded with three long bags of potting soil with a…read morelong shovel to another register. When I said, "I don't want to go to the next register. I want to check out here," no one offered to help. Instead, the cashier at the first register told me I was being rude and then refused to check us out, turning what should have been a routine checkout into an embarrassing public scene that ultimately ended with a manager checking us out. My mother has been shopping at McLendon's in Woodinville for decades and was taken aback by the way we were treated. We had already spent most of the day buying gardening supplies and had loaded and unloaded heavy items before coming to McLendon's for a few more things. We ended up with two carts, including a heavy flat cart carrying three long bags of potting soil with a long shovel balanced across the top. It wasn't just heavy--it was awkward to maneuver, especially around tight corners. At checkout, I was directed to another register. I started to move the cart, but the cashier was facing a different aisle and said he couldn't scan the bags from where he was. It quickly became apparent that I would have to maneuver the cart around a very tight corner by myself while keeping the load balanced. The other option was to back up and come around another way, which would have required moving my mother and her cart. My mother has neuropathy in her feet and is very unsteady, so neither option was practical. The cashier did not offer to help move the cart, reposition himself, or assist with the bags in any way. I went back to the first register and said, "I want to check out here." She again told me I needed to move to the next register. I said, with admittedly some tired exasperation, "I don't want to. I want to check out here." After I said that, the woman at the first register very loudly told me I was being rude. I asked, "Are you going to check us out?" She simply stood there for a time without responding. My mother, who is 80 years old, had been standing there watching the entire interaction. She even said to her, "Isn't the customer always right?" By that point, the exchange had drawn the attention of another customer, who inserted himself into the situation and began insulting me. Finally, after being loudly lectured, the cashier said she would have to get her manager, waved her hands in the air, said, "I can't do this," and left to get him. The volume of her voice and her visible anger quickly drew the attention of several customers, turning what should have been a routine checkout into an embarrassing public scene. The manager ultimately came over and checked us out. He, in stark contrast to her, was very nice. He looked to see if my mom had any coupons on file, then asked another employee to help load the soil into my car. What disappointed me most was how quickly this escalated. If either employee had simply offered to help with the cart, the entire situation could have been resolved in less than a minute. We had two carts that were part of the same purchase--one my mother was pushing and one I was pushing. Instead of asking us to move both carts, it would have been far easier to let the customer behind us proceed to the next register. I understand that stores have procedures, but good customer service also means recognizing when a customer is dealing with heavy, awkward merchandise and offering assistance. I sincerely hope management will use this as an opportunity to remind employees that a calm, solution-oriented approach--and a willingness to help a customer with a heavy load--can make all the difference. 7-6-26 Edit: After taking some time to reflect on what happened, I've updated this review to clarify the sequence of events. My mother remains just as upset as I am about the way we were treated. She would welcome the opportunity to speak with management if they would like to discuss what happened. We would genuinely like to feel comfortable shopping at McLendon's again, but that will depend on how this situation is handled.

Since moving to Cap Hill last month, I've visited this store various times for help with different…read morerepairs around my new apartment and every time the employees are incredibly kind and knowledgeable. When I was struggling to mount a shelf, I got advice from one of the employees who was super friendly and explained to me exactly how to screw in the L brackets I was struggling with. He walked me over to the aisle and showed me exactly which screws would and wouldn't work for my project and explained to me how the screws would interact with different wall materials. Most recently I dropped by just before they closed to pick up drywall paste and a pallette knife. Despite me walking in ten minutes before they were supposed to shut, they didn't make me feel rushed at all and helped me find what I was looking for. I always prefer supporting a local business and I love having a neighbourhood hardware supply store I can count on with employees who feel kinda like family.

Pacific Supply is a real neighborhood hardware treasure on the Capitol Hill. The employees are…read morealways well-informed, welcoming, and truly helpful people, the sort of service that you will not receive in the mega stores. They stock an unexpectedly good range of goods considering it is a local store, not very high prices, and even a senior discount. The parking is not that bad, however, the 30-minute load zone in front can help. Any small project or hardware, we are a dependable and community-oriented store.

my experience is they do not remotely care about customer service. ADDITIONALLY, too old fashioned…read more I made a conscious decision to shop here. I live in totem lake McClendons & Home Depot are closer to me. I forgot my MAILED coupon, so I asked can I buy this $70 worth of stuff and bring the coupon and receipt next time and you adjust the receipt?? NOPE. can you just give me the $5 off NOPE. AT gas $5 a gallon they told me to go back home and come back. I said NOPE, IF YOU DONT WANT TO PROVIDE customer service makes no never mind to me. I will just go elsewhere. now they wasted good will and I won't go out of my way to support them. I didn't know they can just afford to not care about customer service. lucky them. p.s. if they would be modern and just tie the coupon to the phone number like McClendon does I wouldn't have to remember it!....welcome to the 21century

Stay away from this Ace Hardware, couldn't care less about their customers. They come up with any…read moreexcuse to not allow returns. I bought an $800 electric lawn mower and the first time using it I found the self propulsion was defective. I brought it back to the store within 2 weeks of purchase and was told that because it was used I can't exchange it. I said, "of course it is used, how else could I have found out it was defective." Then they said they wanted to take it in the back of store and test it out. I agreed. 40 minutes later the manager came back and said the machine and box is covered in oil and so it wasn't returnable. I told them it can't be covered in oil it is an electric mower and they don't use oil. Then he said, exactly you must have put oil in it. I adamately denied this accusation and they then said well we won't exchange it and I would have to go through the manufacturer. When I got home I inspected the machine and the box and there was no oil. So clearly they are too lazy to take care of their customers because they don't want to do the paperwork to send it back to the manufacturer as defective.

Dunn Lumber is still going strong after its big remodel a few years ago. It's way more geared…read moretoward the residential (non-commercial) customer than it was a while back. I go there all the time for plumbing parts, electrical, trim, paint, and other home improvement basics. Yes, it's more expensive than Home Depot, but that's reality. I have no problem with this. If I want cheap, I'll make the freeway trek to Bothell. I'm happy to pay a bit extra for the convenience of having Dunn Lumber in Kirkland instead of yet another Kirkland condominium block. Dunn can improve by getting rid of the space-wasting Mothership in the center. It may be necessary to address the needs of tradespeople in the mornings. But the rest of the day, it's just wasting space.

The worst customer service I've ever experienced anywhere I've ever been not even a hello. I don't…read morehave anything you're looking for for plumbing supplies recommended me to a different supply store

Yesterday I went to DL because I am building a fence and needed expert advice on a tricky fence…read moreconnection. (Ha!) Bryan was sooooo helpful with a solid solution. I knew DL had experts but I was surprised by the prices- lower than the box stores! And their wood quality was better too. No wonder the place was packed with professional builders. (They know a good deal too .)thanks Bryan and AC for helping me get supplies for a wonderful fence. Oh, and while there, I found a fence company, asked for a quote, and they're comping tomorrow for a fence building party! One stop fencing ! Cindy Meinecke

This is one of the main places I get wood supplies for my house. After many years remodeling our…read morehouse, my husband and I realized the quality of the wood Dunn Lumber offers is much higher than other popular places. We don't need to spend hours looking for a wood board that is not bent. Of course, it comes to a price. Since the quality of the materials are usually higher, the price is also higher than other similar stores. But in my opinion it is totally worthy it. Services are also better than other bigger stores. We got a more customized services and people are usually very knowledgeable about the products the store offers. I definitely recommend this place to anyone who cares about higher quality materials and great customer services.

This Harbor Freight is one of my regular, go-to stops for shop basics and project supplies. If I'm…read morestarting something new or realize I'm missing something mid-project, this is usually one of my stops. I'm in here all the time for the essentials: gloves, those foam paint thing for stain, foam pads (also for stain.. can you tell I like to stain things?), tarps. All kinds of consumables you don't want to overpay for. They're consistently stocked, easy to grab, and priced right. Where this location really shines, though, is staff and tools. The staff are great, always helpful. Harbor Freight has come a long way, and the value is hard to beat. Especially for air tools! Solid performance at prices that make it easy to expand your setup without overthinking it. I recently picked up an orange rolling tool chest on sale and honestly couldn't be happier with it. Sturdy, smooth drawers, and an incredible deal for what you get. Also worth calling out: the Apache hard cases. These things are fantastic. I use them to keep gear dry, protected, and organized, and they punch way above their price point. No frills, no nonsense. Just good prices, useful gear, and a store that makes it easy to get in, get what you need, and get back to work. This place can be a reliable staple if you're building, fixing, or tinkering with just about anything.

Excellent store well stock, super friendly staff. Great prices…read more The quality of the tools is excellent as well!

Great location! The people who work here are helpful and easy to talk to. The garden center always…read morehas great things to find and buy.

Stopping by The Home Depot in Bothell today, Friday 17 November 2023, a little before 10:00 a.m. I…read morefound a busy parking lot. Going with a spot a little up in one aisle, I parked my car and made my way inside. The entrance doors and exit doors were clearly marked and moderate speed in sliding. Once inside the door, I found my way towards the outdoor section. The last aisle before the door to the outdoor items housed outdoors looked like it had some outdoors-related items, so I turned. Looking over the offerings I found food for birds and squirrels, but not the ear corn straight away. A couple of workers in the aisle asked if I needed help finding anything and I asked if they had ear corn. One directed me to the exact bin. Very helpful. There were three bags left! I had checked ahead online the day before and they had five, I was so happy they had not sold out already. Opting to leave one of the bags for someone else, I grabbed two of the remaining bags. Making my way to the self checkout area, I found it to be well marked and easy to spot. The line was shorter and was not slow moving. The workers at the check out area were also friendly. Checking out was straightforward and they had a hand held scanner for scanning the item barcodes. Payment went without incident as well. All around a good/enjoyable shopping experience.

I was taking care of my family's home in Issaquah when they were out abroad and unfortunately the…read morebasement flooded. In my haste to turn off the water, I inadvertently turned off the gas as well... oops. I discovered my error the next day when my shower ran out of hot water and the furnace blew only cold air. I called Pacer and realized they were quite busy as this was also the week of the deep freeze this winter. I was afraid that I would be without water or heat for an undetermined amount of time, but instead the gal who answered the phone put me on hold for only a minute, and when she came back she told me the manager, Kyle, would be coming out the same day to get me up and running again. Wow! He was there within 45 minutes, so friendly and kind, explained how the shutoff and pilot work, and indeed he got me back online very quickly. The next day I had another question and he answered right away and clarified what I needed. I can't say enough good about this company, the manager and staff. Very professional, kind and responsive. They know their stuff, and they CARE about their customers. Thanks so much!

These guys have been our steadfast propane suppliers for years, and we've never had an issue. I…read morecalled them for the first time yesterday to inquire about my bill, and the associate, Sydney was super polite and helpful, and scheduled for us to a remote meter installed on our tank as well as a leak test, both for free!