During our recent purchase of a BMW X5, my wife and I had a great experience at Century working with Baynes Norton. We had worked with Baynes five years earlier while purchasing two BMW's at Century. We specifically sought him out. He is couteous and very knowledgeable. Our transaction was hassle free. We'd gladdly work with Baynes again. read more

Horrible dealer takes months to send registration and title out and will lie about doing so while sitting on my 4,000 of taxes and fees that I paid to them, AVOID AT ALL COSTS read more

Cannot recommend, poor experience, poor communication, felt like I was doing their job for them.

My intent to buy a BMW EV i4 was based on whether or not I could access the Tesla supercharger system plus use my own Tesla wall charger. The website describing the EV's also stated that EV owners would be thrilled to know that BMW has access to the Tesla charging system starting at the end of 10/25. All EV's after that would come with a BMW certified adapter to use for the fast charging. The guys at Century BMW assured me that I could charge at home and on the road if I got the correct adapters. I bought the car believing the website and the dealership but once home and acquiring the adapters, I found out that I couldn't charge at home or at a public Tesla charger. Calling the dealership resulted in them telling me that the printed information about the Tesla access was wrong. Here it is December 4, 2025 and still no adapter or even a call from the dealership. Warning: this dealership operates with deceptive and unethical practices. Don't trust what you read or hear from BMW Century. Ann Witwer read more

Went in today to get a few things for my older BMW and then look for a 2025/26 X5 upgrade. Parts department guy was rude, we just left and will order what we need online. The Parts manager supporting the snotty attitude and said they deserve the respect, apparently the customers do not. I will be looking at Audi now if BMW treats their customers this way, the dealership we usually go to does not treat anyone this way read more

Warning: This dealership operates with deceptive and unethical practices I purchased a 2026 BMW X5 from Century BMW on September 3, 2025, and paid the full amount (approximately $70,000). As of November 9, 67 days have passed, and the dealership has not transferred ownership, has not provided a valid temporary tag, and has repeatedly given false, inconsistent, and misleading statements about the title and delivery. They have promised many times that "the title is on the way," yet have never provided proof, a tracking number, or any confirmation of issuance. I've been in direct contact with the General Manager, Chad Domonoske, since October 14 - and instead of resolving the issue, he has given repeated excuses and inconsistent information for weeks. This reflects a severe lack of integrity, professionalism, and accountability from upper management down to the sales staff. This prolonged delay has caused significant financial harm to my registered business. A formal complaint for suspected dealer misconduct has been filed with the South Carolina DMV Vehicle Fraud Division, and legal action is in progress. Buyer Warning: This dealership accepted full payment but failed to transfer legal ownership documents, continuing to operate without transparency or responsibility. Do not buy from them - even if the price or the car seems appealing. It's simply not worth the nightmare. I paid in full, yet I still cannot legally drive, register, or hold title to the vehicle in my name. If the dealership wishes to respond publicly, I invite them to do so with verified proof - not empty promises. Every statement above is fully documented and supported by official correspondence and evidence. read more

After buying a 2023 BMW x6 , an 80k car the deceptive buying experience was bad enough, thinking I was buying the auto under their Clicklane online process with a 7 day return policy which was not honored , the last service was done at Century BMW , I have history reports showing it had 12 transmission recalls which or dangerous,and has caused us to almost be in two serious accidents , after finding this out I took the 80 k BMW to century which I have used for the last 35 or so years ,this was a previous recall that dealt with specific failure of the system . They charged us to do a diagnostic report , saying they are no open recalls on our X6 , which I already knew . The service manager and GM Chad Dononske , let my wife leave with no info on the issues that are critical safety failures of the reported past recalls on the car . I immediately emailed Century BMW service rep. Sheri , and GM . , they have stopped any possibility of making a call to them . All emails for if I had questions are blocked apparently after a few hours , they don't want your questions ! We are disable seniors , we do not even attempt to get on the interstate to get to Century BMW unless we have a nessisary service call . They dismissed this knowing they had serviced the car 19 days before we bought it for Land Rover of Greenville , this service didn't show in car data on the cars computer , all the records had been wiped on the car hiding these dangerous recalls , making it worse the Gm at Land Rover told me he had a buddy at Century that was checking out the 10k extra warranties that may still apply to to the car . Speaking of Land Rover they were sold around two weeks before I tried to address this with the seller of the car .To try to wrap this up now , I am alone century BMW customer that has over 15 reports showing the deceptive actions of both dealerships and the almost impoibillity of getting any justice when trying to deal with these to luxury dealer brands in SC upstate area . I strongly advise you not to try to deal with these to dealers or any of the dealerships on Motor Mile as we called it in the day , they are owned by Asbuty LLC as of two weeks ago . Now we must go to the attorneys , CONSUMER AFFAIRS , and go threw a long arduous process of trying to get justice for the little man . read more

What has happened to BMW? We bought a new X5 and assumed it had run flat tires which it does not. Then we were told that BMW no longer puts run flat tires on their X5s. Completely dishonest and typical drawn out process for the purchase, having to stay at the dealership for more than four hours. Our next car will be an Audi. read more

In and out with no hassle on a Saturday afternoon. Car wash was down so no wash was included. read more

Century BMW - Mini Cooper S Covertible - Car Dealers Near Me - Greenville, South Carolina

Totally dishonest. The internet manager kept telling me they only sell cars that are perfect despite my multiple attempts to have him walk the car and identify any damage or imperfections. I needed this since I was trying to buy from out of state and wouldn't see the car until pick up. I didn't want surprises. They gave me a trade in value on my car. Then as we progressed through the deal I was finally given pictures of the damage to the car I was trying to buy and they wanted me to take my car to a dealership in florida for an appraisal. So both the new car condition and my trade in value were misrepresented. These guys are dishonest. I lost trust and walked. The car is still available and they've done multiple price drops since then. read more

the buying experience wasn't bad at all. however it's not passed 70 days and I still do not have my license plate. called the DMV and they have told me century has not completed their work yet. called century 3 times in three days before getting a call back (this was around the 45 day mark) I was told they are down a tag specialis that mine would go out first thing the next morning. waited a week called the dmv pending evr still on it. called century no response. waited until Monday this week 65 day mark. still has a pending ERV. Called century left a voice Monday morning. Tuesday I called back asked to speak to a manager. got Chases voicemail. here we are two days later still no call back. I'll be heading to the dealership after work. amazing how many times they called me when I was thinking about buying. read more

Downgraded to 3 stars because I had $1k in repairs less than a week after purchase that should have been addressed before the sale. Worse than that was the way I was treated when brought in for repairs and I got a very defensive call back by one of the managers that said the problem was noted at time of purchase - which it wasn't. I hadn't even ask them to pay for it yet and they hadn't even checked on the cost. read more

James Rohrer, my service advisor did a great job fixing the audio jack in the center console. The repair time was reasonable and the cost affordable. Being retired and on a fixed income, it's important to feel that you are not being properly serviced. The car runs great. I would highly recommend using James as your service advisor!...Thanks read more

Baynes Norton was fantastic. Answered all my questions and made the experience an enjoyable one. Ask for him if you are looking!

I purchased a new vehicle at the end of November, Josh was the agent that assisted me with my purchase. It was definitely one of the best experiences, I have had at a car dealership. My situation had a few moving parts to it, out of state ID, negative trade in an out of state car. He worked hard, to make sure all my needs were met. Negotiated a fair deal, was a great transaction. I will definitely be recommending Josh to my friends and family. read more

Pay a little more and get the job right the first time, without any additional damage. BMWs require this level of service. Taking a BMW to anybody's auto repair shop, you will be lucky if they don't break something. read more

Century BMW provides "Service" with a P-POOR ATTITUDE! I went to Century BMW back in December to purchase a new M850ix, and was shocked by the outright apathy of their Sales Team. I literally had to search for 10-minutes to find a salesperson, and when I did, he provided to be a click above comatose. Then, he effectively blew me off from buying this $100K++ flagship vehicle and said "we don't have any...". I thought, and...? So, I asked "may I order one?", but that turned out to be too off-putting for him! Fast forward, I came to learn that the model I sought was in limited production & tough to find. I then contacted other BMW Dealerships in the SE US, concurrently with checking inventories nationwide. After a few weeks, I found a dealership who was willing to get off of their butts to find one for me. Upon getting the keys, I was told there was a special 1,200-mile service provided by BMW. Last week, with my M850 running at ~1,100-miles, I called the Service Department at Century BMW. The young lady collected my personal & vehicle info over the phone, and I asked how long is this interval-type service expected to take. She said she didn't know, but she would ask her Service Manager. When she got back on the phone she explained to me it's a "Break-In Service," so it will only take an hour, 90-minutes tops. Accordingly, she was able to schedule it for the following week (despite most other work being pushed out for several weeks). When they initially denied me a "loaner car" because I didn't buy it from them, I laughed... after all, I tried to buy it from them. Nevertheless, when she confirmed with the Service Manager that it would take an hour or so, I didn't push the issue... fine. A week later, I bring the BMW M850 in for the "prescribed" (by both the selling dealership AND Century). When I approached a Service Rep, he asked me for the same info I provided on the phone... ok, so their CMS was probably antiquated, whatever. He took my key and I asked him what this particular "Service" entails. He admitted "we don't get many of those in here" (no xxxx), but he was kind enough to get a more experienced Service Rep who would answer my question. 10-minutes later, a gentleman comes out to tell me there is NO BREAK-IN Service performed on M850's, only M8's. So I remarked, so I totally wasted my afternoon. He then snarked, yeah... thank the place you bought it from. NO... YOU/CENTURY booked a bogus Service!! Totally frustrated, I asked to speak with Century BMW's General Manager, who was, oddly, not present today. So... I waited to speak with "Ian" who represented himself as the Sales & Service Manager. In a nutshell, Ian's initial reflex was to first lay the blame on the selling dealership, and then on me, the customer! OK... the Seller was wrong, BUT so was Century for booking my non-existent "Break-In" service!! All I got was a lame excuse... "you have to understand, the people who book service are paid Minimum Wage." Are you f'n kidding me?!! Anyway, what about the "Service Manager" who told Miss Minimum Wage it's a "Break-In Service" that takes 60-90 minutes?!! Suffice to say, his snarky attitude and dopey demeanor does not instill confidence in Century's Service Department ""leadership!" All this only provided to affirm my highly-negative first impression reached 6-months prior when I tried to give them my $100K++ business. I've owned BMW's since before American's could spell B-M-W back in the late 70's with their first 320i. With that have been dozens and dozens of interactions with several different dealerships (and Service Depts.) throughout the US (and Europe). When I tell you they were not remotely apologetic, much less copping to the fact it was THEIR FAULT that my afternoon was shot, is a gross understatement! Net-Net... AVOID CENTURY BMW!! read more

Century BMW - Took my keys and about to do a bogus service... - Car Dealers Near Me - Greenville, South Carolina

*Do Not Recommend Service Center* I'll keep this as concise as possible. Do not take your BMW/Mini here for anything more than an oil change. The service center will use your wallet to finance their part swapping science projects because they do not troubleshoot or validate anything. I took my car in for a fault light and the first laundry list estimate was over $3k in critical repairs needed for a car with 77k miles. I told them I only wanted to address the root cause of the light. I was told high pressure fuel pump $1200. They replaced it, same condition. Then they said my air filter $130 more. They replaced it, same condition. Then they sent a new estimate and said my turbocharger was bad $4100. So now I'm up to $7400 in recommendations for a 2016 Countryman with 77k miles with a book value of $14k. NO THANKS! Give me my car back. When I pick up my car, I ask when I get there, why did you replace the fuel pump? Answer: Computer codes - work plan. Then I ask, how did you validate? What were the fuel pressure readings target / actual? What were the before and after replacement? The engine wasn't hard to start or sputtering. Could I get the diagnostic reports? They gave them to me and guess what? They didn't even check the fuel pressure readings AT ALL! Not before changing the pump, not after! Zero validation! So what if we replace my turbo at $4100 and that isn't it? What is next? How much could this cost me? What troubleshooting steps do you take? Answer: We just use the computer codes - work plan. So, you pay big $$ for high skilled technicians but what you get is low skilled robotic part changers that do not troubleshoot logically. Do yourself a favor, take it to a repair shop that actually has skilled technicians! Century is about revenue not service value! read more

One of the best car buying experiences I have ever had! Baynes was fantastic. He was attentive and he listened to what our needs were with no agenda. We had a different situation where the car we were trading was having a quick maintenance done and they actually had the car we were looking at waiting with a VIP sign and our name was on it. Definitely will be BMW owners for a long time and this will be our dealership. read more

Century BMW - Car Dealers Near Me - Greenville, South Carolina

Don't buy a used car here. With the one we bought, they did things like replaced the breaks but not the rotors and completely ignored obvious leaks that there is no way their mechanics did not see - and if they did not see then they are incompetent. I had to do about $4500 in repairs to the car within a few weeks of buying it. They are sleazy, slimy, not at all transparent. I would not trust them at all, nor would I recommend them. read more

I got a email from the owner asking for to contact the General Manager to resolve my issues but the GM is on vacation for a week and the people under him have no clue. Why tell me to contact someone who isn't even there. The mismanagement is at a all time high at the dealership. read more

Worst Service Center yet. They had our Car for 3 weeks. 2 weeks in we get asking us if we picked up our car yet. Then during the 3rd week they finally decided to do something which did not address any of the concerns. What happened to the days of Mechanics not Technitions. Anyone who thinks a sensor out of alignment, braking noise or alignment off needs to show a code needs to go back to auto mechanics school and start again. FYI Codes do not show for mechanical issues. unless they are on 1 Million plus dollar race cars. read more

I went to the service dept with a "new to us" diesel x5 that needed some recall work. Went with an open mind hoping to have found where I would get my car serviced for the duration of my ownership. Well, it started off badly by my walking in to the shop, the only customer there at around 10:30. There were 3 service personnel behind their desks. Not one looked up as I stood there awkwardly waiting for what seemed like an eternity someone to say, "can I help you?" I kept looking at the TV's they had mounted that kept rolling customers name across the screen saying welcome Smith family, welcome so and so and my name never came up....cool idea if you update it! Finally a man came out of nowhere up to me and said let me know introduce you to so and so. The guy couldn't have been out of high school more than a day...he was friendly enough but asked what I was there for and I said recall work and that I had an appt and he said "oh, I don't see you in the system..." I was like, well ok does this mean you can't work on my car today? He said oh no, we'll get it checked out. Then when I asked for a shuttle ride home they all looked at each other like "who's going to do it???" I was thinking wow, what an unorganized group of ninnies. Finally one of the guys stepped forward and said, "I'll take her and then he took me out to just whatever car was closest to the shop door and said here you go, I'll run you home. No formal shuttle, as they called it and no loaner as I am used to getting at my Mercedes dealership down the street. I couldn't wait to pick up my car and not ever return to such unprofessionalism. read more

Once upon a time (yesterday was the time), I was in the market for a new-to-me vehicle. I figured out what I wanted, I went to numerous dealers looking for the perfect car. I really lucked out when I walked into Century BMW. I was greeted by very friendly, welcoming staff. I said I was there to see a specific vehicle. A sales associate, Baynes, was a great help right from the start - I was able to check out the car without any of the high pressure sales tactics we all experience at other dealerships. I had other vehicles on my list to check out elsewhere. I was able to leave without any of the usual, "whats it gonna take to get you into this vehicle?". I got zero pressure. Baynes let the car speak for itself. A few hours later, i realized that any car wouldnt be as good as this one. It is what I had been looking for, 100% I returned to purchase the car and it was the smoothest, most relaxed car transaction ever. The whole dealership is set up in a way that feels different. No sales person sits on the other side of a desk. My purchase, as all the other transactions I observed, happened at a small round table with comfy chairs. Its like youre on the same team, working together. Everyone I interacted with there was warm and welcoming - the front desk, the finance person (whos name escapes me now) and my sales associate Baynes were all so extremely transparent and so helpful. This was the sort of car buying experience other dealerships should aspire to offer. If you are in the market for a vehicle, check with Century BMW and live happily ever after like me and my new ride! read more

Century BMW - Just perfect! - Car Dealers Near Me - Greenville, South Carolina

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My overall experience at Century BMW has been underwhelming over the last five years. Today I traded in my BMW, and I've never been so happy to have said goodbye to having to deal with with this location. Vehicle - we purchased our X5 here in 2015. The first 3 years the car ran fine, but when the 3rd hit (approximately 60k miles) the X5 tanked. The suspension system and shocks needed to be replaced because every time my car hit a hair line in the road it would start bouncing like it was on hydraulics. A BMW at 60,000 miles should not have major service issues like this, but $3500 later it was repaired. After another year I was traveling on the road and all of a sudden I got a notification stating that there is no oil in my car. Luckily I was beside a gas station and was able to pour in the synthetic oil needed to get by. A day later the same notification. When I took my car to BMW they said that I have an oil leak so that was $1500. A week later I started smelling a weird old burning oil smell and they said that the car needed another $1500 in repairs. I've had many vehicles throughout my driving tenure, And never have l had to have so many repair issues. Especially for a premium vehicle. Should you purchase a car here, be sure to purchase the extended warranty because you will need it, or you'll get swindled. read more

Sorry to say it but my experience here has definitely declined over the past 1.5 to 2 years. Formerly, I had a dedicated service advisor, the same person every visit, who had some length of service with BMW and knew what he was talking about. They seem to be on a hiring and firing spree now, though, and every time we come in, I have a new service person, several of whom don't seem familiar with the vehicles. When I called with a follow-up question on a service recommendation after a recent visit, I was told my service advisor, who was brand new, no longer worked there, but someone else would call me back. No one did. So, I took my service need elsewhere. For the premium prices they charge, the service experience should be premium. It was, but no longer is. Beyond service, the dealership itself has gotten slightly shady, sending me vaguely menacing and incorrect letters about how my car's maintenance plan is about to expire and I could be left exposed to expensive repairs out of pocket. Obviously they are trying to pressure me into buying some new plan for my car, despite it being only two years ago. This scare tactic is not premium, is not luxurious. My service advisor told me it was wrong, I was covered, and just ignore it - maybe this is why they got fired?! Receiving that kind of letter and scare tactic is ridiculous after buying a brand new car from them very recently. BMW once stood above other car dealers in terms of quality of experience. That has gone away, at least at this dealership, and it's the same old "gotcha" game they've played for decades at car dealers. Not pleasant. read more

We bought my daughter's first used car from them. In less than 30 days, it blew a head gasket. They had no record of an inspection done on the vehicle. They have no technicians who can repair a Nissan and would not share the cost of having it repaired at a shop that could repair Nissan's. They only thing they offered me was to sell at back to them at a $5000 loss. read more

Century BMW - There was no documentation of an inspection of the vehicle, on the bottom of the form, it should not have been placed on the lot. - Car Dealers Near Me - Greenville, South Carolina

Century BMW has been great. I bought a 440 there and I feel like I got a decent deal on our new X5. I should've went to them for a used car instead of Audi of Greenville. That was a terrible experience. Anyway, would def buy again from Century. Service dept only for oil change was good.. If you buy, please inquire about the BMW driving experience in Spartanburg. If you buy a BMW you get to go there and it's pretty cool. It's $1000 and the fee is waived. They will also deliver your new car there and you get more perks. My friend told me about it or I wouldn't have known. I wasn't told with either car purchase. Got to do it anyway. That's my only complaint. read more

I recently bought a used 2018 Alfa Romeo and all went well until I drove off the lot in my car. I wanted to ask the salesperson a question the next day, called and left a message but no call back. I took my car to a brushless car wash 2 days later only to discover large circular marks on the drivers side and back trunk area that had clearly been concealed. I am very disappointed with Century BMW and will avoid this dealership in the future. read more

This dealership had the best prices around, so I decided to drive down to G'ville from Charlotte. So of course I'd read their mixed reviews on Yelp and was torn by the reviews of their customer service and their good prices on the cars that I was looking for. I took the day off from work and I made the decision before leaving Charlotte that if anything felt off or if I experienced the first iota of bad customer service while at the dealership, I was leaving without making a purchase. I worked with Ashlyn, from internet sales and they were expecting me when I pulled up. I then worked with Tanner since Ashlyn set up the appointments for the sales team. He was super fun, and we got along really well. I looked at their cars and I took one for a test drive. I liked the roads that he chose to take me on. He was able to show me different gears and road conditions while on my test drive. This is when I fell in love with a vehicle. The price had already been decided. Financing wasn't an issue, however I felt that there was a lot of down time between discussing added options and signing paperwork. Buying a car is pretty stressful and I felt that this is where the process could've been sped up. For example, my car wasn't taken to get detailed until after all of the paperwork was signed. I felt like I waited forever after I finished signing paperwork and when my car was finally delivered to me. I wanted to beat rush hour in Greenville and drive back to Charlotte. Right when I thought I was about to hit the road, I was introduced to the BMW Genius. This person's role is to take you through all the buttons, options and whistles that your car has. Poor guy, I wasn't listening to much he said. He knew I was short on time and condensed his presentation of all of the buttons and features that my car has. I know he was doing his job but Tanner was aware that I was I a hurry to get back to Charlotte after being there for three hours. I felt that some of the downtime could've be reduced if the steps/events had been streamlined. Overall, Im happy with my buying experience and of course my new purchase. I would definitely recommend this dealership to friends and family. read more

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No one is ever going to accuse Century BMW of being the least expensive BMW repair shop in town, but...I had an ongoing electrical issue (older 335i coupe) that needed attention and I didn't want to mess around. They effectively diagnosed the problem, ordered and replaced the failed components and had me on my way in 2 days. Service team was pleasant to work with and the price they quoted (gulp) was exactly what was on the invoice, and they did it all in a couple of days time. It was a good experience. read more

ABSOLUTELY STAY AWAY!!! Service advisor told me job would take 1 hour of labor for a windshield molding replacement. (Mind you it's $160/hr). Comes back after 3 hours and was charged triple. Absolutely ridiculous how they operate. Completely rude and unprofessional. Stay away from this stealership read more

So here I am. Got my first car and it's a Bimmer! Came in here with a lot of questions but the staff here is not only courteous but knowledgable too. Starting from Pat Lenox in Sales, Rodney in Finance to Tommy. All made it easy. At the end I drove out with my BMW 328. Thanks guys!! read more

Century BMW - Car Dealers Near Me - Greenville, South Carolina

This review is of the vehicle sales department. We purchased our first BMW. The sales person didn't explain the warranty and service options well. They also tried to talk us our of getting a pre-purchase inspection. The dealership will not hold a vehicle for you. The dealership is a little snoobby but everything worked out in the end and we love the vehicle. read more

Found the model/color I was looking for at Century. I live out of state and was concerned based on some of these reviews... I find the negative reviews are either unfounded or the issues are fixed because I had *** the best car buying experience I have ever had *** (I'm in my 50's), and I came in ready to walk out at the first hint of skepticism. There is certainly a 'family' atmosphere. Kristi, Tino, and Ian were a joy to work with, and the BMW Finance team did BETTER than my best bank rate, resulting in an even better deal than I imagined. My out of state registration and plates were processed and arrived on time (the team kept me updated along the way). Absolutely zero concerns about out of state purchase. Recommendations (I can't speak for lease customers): - Do your homework on the model you're looking for as well as finance and down-payment math. - Do some insurance work and have an app or website comm line current and ready to engage in 'what ifs.' - Learn the BMW parts,warranty, and service lingo (keeping in mind parts are $$$). - Courtesy and communications is a two way street - own both for excellent results. Five stars for Century BMW! read more

Busy making excuses is ALL I have experienced with this dealership. I was hoping for a positive experience from the service department but, unfortunately didn't have any luck with that. Every time I try to contact them I have had difficulty. There only seems to be one female who answers the phone, books appointments & seems Very frustrated every time I did get lucky and spoke with a person. I'm not impressed thus far!!! read more

Beware - Brought my new x5 there for a complimentary car wash and then realized money was taken from the vehicle out of the center console in an envelope. Someone riffled though vehicle and stole. I immediately alerted management And then followed through with them to realize management did not care. Management told me I shouldn't have left money in the car. They didn't seem to care at all very disappointing read more

Terrible customer service department. I've been there multiple times thinking it's going to get better each time but it doesn't. From a customer service standpoint the service is terrible. No communication, no follow up, no greeting. In my opinion I feel like i'm an inconvenience when i'm the customer. This place does not have open arms. I would suggest going elsewhere for service. For the price and for the car I currently drive, I should not feel that way. read more

This dealership offers such bad customer service in its service area that I've moved on to another car company simply because of the dealer experience. You'd think buying a $70K car might entitle you to a loaner vehicle but in 7 years of doing business with Century BMW, I have NEVER received a loaner vehicle even when I ask. During my last visit to Century BMW for a routine service, I was told it would be an hour and a half service. The basic routine maintenance service took over 4 hours and every time I checked in with my service advisor, I kept hearing they were almost done. They have zero respect for your time or for the money you've spent in the store. It's not worth owning a BMW if you have to deal with these people. read more

Let me begin by saying I received great service from izzy or "islay" the service expert for Greenville BMW. He made the customer experience great within his realm of abilities. I am highly highly unsatisfied with the Greenville BMW dealer location. I expect these experts to be knowledgeable, fair and precise advisors/ mechanics. Locals please beware, you'll waste away thousands of dollars in your trust in this center. Ill share my story - One day I was driving on the interstate on the way home from a business trip and my "drive train malfunction " light illuminated and I promptly scheduled a vehicle check with BMW on August 6th 2020, they performed a vehicle diagnostic to see why the light came on as the car drove and performed fine. Per the service notes I see Bryan Carpenter performed code 109747 and shirt tested the vehicle. He followed test plan and smoked the turbo , no leaks found . Removed intake boot and checked inlet as well as turbine were great. Was determined I needed a software upgrade to disregard the light. They suggested I repair the tensioner and oil housing filter gasket as well as a gasket seal. I returned September for oil gasket and housing replacement as well as tensioner. Cost was 1181.88. I carried on and then in february my drivetrain light flashed on so I arranged service again on the issue. They took the car back, and on March first finally made it to my car and Chris Pflug ran diagnostics, said to program vehicle to latest I drive for drive train malfunction. I was advised the car just needed needed update and to repair tensioner struts(wasn't this done on prior visit) an alignment as well as thrust arms, fog light replacement and brake sensor. The car was also upgraded to latest software. Izzy advised per the mechanics this would fix my issue therfor I paid another 1895 AGAIN to have my drivetrain light /issue corrected. I returned to pick up the car and was advised it was good as new. I was told everything is in perfect working order and I also no longer needed a gasket seal replaced from previous diagnosis that the service experts checked the car off and all is well. Well the next day I left for lunch and my drivetrain light came back on. I instantly called Izzy and he had me come in and gave me a loaner. They kept the car almost a week and then called and said I need a new turbo for $4k more. I was rather annoyed as I had been prior advised MULTIPLE times that the issue was identified and corrected with the monies I already paid. I felt like the integrity of this service center went right out the window and they are not honest people. They are reaching for a quota or goal and charging it to the bmw enthusiasts. If I was well informed I would have bought a brand new car rather than put that money into my 2013 3 series. I was upset upset the manager didn't even offer to speak with me and help understand my frustrations. Instead the guy sat on a desk at the end of the office with other guys and staired at me. Rather unsettling to witness as he did not even come over to empathize. They were waiting to see if I would react. I told izzy thank you for his time and I'm upset bc I would have bought a new car. Anyway I took the car to carmax and sold it the next day . I bought a new audi bc I lost all my faith in bmws dealer in greenville due to my experience and had no more trust in their ability. However I did not like the audi in how it drove and performed therefor I exchanged it for a 2020 bmw. I could have been converted at the dealer and would have been a great influence to their goals while providing an excellent customer experience. I was instead taken advantage of and exposed to the poorest follow up of any shop manager I've witnessed, also was il advised and scammed out of thousands and mistakenly took backyard mechanics advisory to be professional. I came to the dealer to be told accurate information and pay the premium to know I'm in good hands. However this is not the case with the management in greenville. I am still perturbed by the incident and I am wary to bring my new bmw for any service or advice from the shop. It sucks as this is our dealer and is convient.  I feel as though I should be refunded or compensated for the ignorance I paid for and the poor service. I do love my bmw and have to remind myself the car is not  reflecting of just that dealer that I'm sure there's proper, educated and professional teams who truly care about customer satisfaction and rapport. I believe the shop manager name is Andrew, I'm not 100% sure. I also need to bring in my new bmw for a quality check but I am obviously apprehensive to any of their advisories bc I will be scammed out of money being paid to irrelevant issues (manufactured lies) . Worse. Shop. Ever. read more