Today, February 20, 2025, your technician Josh provided a service call to my residence at 1605…read moreMadrid Ave. I was without TV service and WIFI connection for my computer. Upon carefully examining the equipment, Josh discovered that I had been paying for WIFI with Hargray since moving into this house in July, 2022. However, even though I had paid for this service, I have never received it. This young man not only replaced the incorrect equipment that had been installed, but he also enabled me to receive TV service and has my computer connected to WIFI. Josh is a knowledgeable young man, courteous and was able to provide the service that is not only necessary but needed. I highly recommend Josh for his skills and believe that he deserves a raise. Thank you, Catherine Ann Bridgers The highest rating--

Really nice people; they mean wrlll-our HOA at our condo pays for basic coverage. Ongoing…read morecomplaints have gotten us nowhere. They sure sound like they've got it covered but staying over. N additional 2 days has proven fruitless. Purchased $200 worth of eero units to get their system working-nothing. Still on the phone, rebooting Everything and zero results. It's hard wired. Not acceptable.

Sheri is amazing. She spent so much time making sure all our needs were met. She is kind and…read morethorough. She even gave us her personal cell in case we needed extra help. She is definitely above and beyond customer service. She is the reason we will stay with verizon. Thank you Sheri

The female representative, I think was Sherry was very short and wanted to tell me my problem with…read moremy phone that I already explained. Been here three times with the same problem leaving to do what they told me I needed to do to fix it. Each time was a failure, to include involving my dealership to check apple play failing on my truck. Anyways, if they are not selling you something, then the time is not available to help a customer who has over 100 phones, on business account, surprise! that I will change over at budget to another carrier.

I'm new to Sparklight (formerly Hargray) and was having lagging fiber internet. Josh was my…read moretechnician, and not only was he able to quickly fix the issue, but he discovered (and corrected) several billing issues that I was unaware of, saving me ~$30 a month!

entire apartment complex, as well as other neighborhoods in Bluffton have to deal with spark light…read morebecause they have monopoly here. My ISP of record from Arizona actually has a contract of some sort, details, certainly unknown, or unavailable, with spark light to actually provide the service that's true for my entire complex of I don't know several hundred people maybe. Spark light/ HARGRAY has a horrible, horrible reputation here. Check them out online on Facebook, yelp, BBB they are incredibly messed up and not competent.

The two associates at this location were great. We had a…read more2:00 appointment. Ms. merika helped us right away. They both, Samantha too, answered all our questions and successfully helped us with our telephone transition from another provider. Merika also helped my husband with his new I Phone 17. Both of these store associates merit an outstanding rating for their knowledge and dedication to their profession, not to mention their admirable abundance of patience. Spectrum is lucky to have such great employees. Skip and Kathy

Walked in on a Saturday without an appt. Store was empty. Samantha helped us right away. We…read moreexplained our needs and she addressed them all and offered solutions. Extremely satisfied with her service.

typical horrible Internet service. How do these people stay in business?…read moreAnother outage; why would we expect other better service? They are the worst ISP and Internet provider I have ever heard of. Good Lord I wish there was a way our HOA would let us have a different provider, but somehow Sparky light has found a way to create a monopoly. These people are not only unavailable for tech-support, but their chat site generates a 502 not found error. Typical for hargray. They are the worst very worst in South Carolina. Since this was a single important server affecting South Carolina, Georgia, and Alabama here's my question for them when I get an Internet connection: Lightning strike??? why with a single server of such importance why was there no fall over; why was there no redundancy and equipment? even a stupid backwards data center knows enough to have redundant equipment there may be an excuse for a God driven event, but there is no excuse for this outage to be this long and this broad without some kind of backup equipment. How do you people stay in business?

Infamous company that has always lived up to its abysmal reputation. Anyone who's lived in the…read morelowcountry will recoil at hearing the name "Hargray". Most of us have been forced to have it at some point due to being unfortunate enough to live in a neighborhood that had been bought out by Hargray, and proceeded to have full service outages on the regular. Any remote worker or student in the area has had to explain to their superior why they're going to be frequently unavailable due to the absurd unreliability of the Internet. If you're in public school, you're gonna have a lot of free school days due to their entire system being down, because of course Hargray controls all of that too. And all of this wouldn't even be a major problem, were it not for Hargray's, near monopoly in the lowcountry. Anywhere else they would've just gone out of business like any other horrible provider, but due to the iron grip they have on internet service in this region, they are able to buy up every smaller company that could potentially compete with them. Which is the core of their strategy, and the reason they haven't improved in the slightest in 20 years. They don't have to. If any company in the area gets anywhere near becoming a viable alternative, they will buy them up and you'll be stuck with Hargray's terrible service again. And parasitic practices like that are designed to be impossible to stop. You don't even have the option to 'vote with your wallet' bc you're literally stuck with them no matter what. I wish I could end this with "don't sign up with this provider". But chances are, you had no choice. God have mercy on us all.

Outstanding service from a gentleman by the name Kendn I believe. He was extremely professional and…read moreset up our phones that we purchased online. Very happy with this store .

I've been to TMobile customer for the last 30 years, the customer service is exceptional and you…read morecan't beat the 5G service. Who needs Sirius radio when I can do iHeart whenever and wherever I drive. Like they say, once you go magenta you never go back, I even brought my parents over from Verizon

We appreciate the help that the recent technician supplied. It's not his fault I'm giving xfinity…read moresuch a bad rating. We bought our house 4 1/2 years ago. And since then the internet went out twice due to the cable being ripped off the side of our house. We work from home and need the internet to run our online business every day. Giant trucks ripped the cable down both times , and this could have been avoided if the cable had been installed properly. Also, if anyone including us was anywhere near that cable when it was violently ripped from our house, causing structural damage to the exterior of our home, The cable could also have caused major injury or death by be heading to us or random neighbor children. It was hung too low and when the technicians arrived the TWO other times this happened, we insisted it be hung higher above the street, and also at the same time the cable needed to be buried under ground near the house as well. But the people who installed it were lazy and ignorant and gave us attitude and refused to do their job correctly. TWICE Finally this third time, We were not able to run our business for weeks and had to call xfinity every day for half a month. They ignored us, then sent a technician that told us our order was marked closed And we told them to open it and do their job. They finally started taking us seriously because we found the corporate number. And threatened to take legal action.

Service is spotty at best and almost impossible to speak to a real person. They never show up when…read morethey say they will. Terrible service!

Bought a new phone picked up at the location. Was charged for a transfer fee that didn't work. Said…read morethey needed to wait 4 days for everything to finish transfer over. Went to the Verizon on the island was able to do everything on the spot. The employees/management are lazy here. Use the store on the actually island avoid this store will save lots of headaches.

So Verizon would like me to call customer service. I have done this 3 times with no help. They just…read moredon't care about the customer anymore it's all about selling phones