First of all I've been here twice. The first time we had a great time with a guy who helped us set…read moreup a new phone line for my son, I wish I could remember his name so I can give him a high five. The second time was this morning... I was happy that it was open on a Sunday because I had a lot of questions about over seas plans and would much rather talk to an actual person in real time. But apparently Wes only wears the AT&T polo shirt but doesn't actually know anything at all. Thanks for nothing bro.

Store completely empty when I went in-not an employee in sight…read more I was saying "hello? Hello?" Nothing. then heard a door open that was . obviously the bathroom. Guy was unfriendly, indifferent, and acted as though he would rather be anyplace else. Just AWFUL. Went to Apple store and had a great experience. Would never go back to At & T and I have had a AT&T account for over 10 years. Really Bad Customer service.

Wow, what customer service! I'm a realtor so my phone is crucial to my business. One day, my…read moreiphone would not start up. I was panicked thinking that I would have to go spend half a day at the Apple Store in Tacoma. My mom had used Gadget Fix in the past and I decided to try them. Amazingly they were able to diagnose and fix my phone right away. They didn't even charge me as they were able to do it quickly! I would highly recommend that you give this store a try. They work on all phones and can replace cracked screens too.

I replaced my iPhone screen myself then it cannot boot. I asked Zach for a quote and he told me it…read moreis mostly likely to be one of the flex cables for the prox/front camera is not connected or is broken. He also told me they offer free diagnosis and no appointment needed. I fixed my iPhone according to the hint from him. Saved a trip and $$$ :)

Went in for a minor problem today that literally no one could solve. Until Sydney that is. What a…read morelovely, helpful kind young lady. I don't even think she realized how invaluable she was at that moment. But I sure did! Thanks so much Sydney!

I was experiencing so many issues with my business T-Mobile account for almost an entire year. I…read moreprobably spent 100 hours total on the phone with customer service, visited three stores, drove 30 miles to the original store that I started my account at and respectfully I was never able to be helped. I was getting charged $800 per month for two phone lines And nobody was able to give me an answer as to what was happening or why this was a reoccurring issue. I probably lost $3000 that I never saw back. When I went into this T-Mobile store, I was ready to cancel my service with this company altogether. An employee named Mason not only solved every single issue on my account but validated my concerns. He was personable and knowledgeable. I've been meaning to write a review for like six months at this point because it was such an amazing experience. I am extremely grateful for The help I received. I was starting to get anxiety month-to-month that something would go wrong no matter what, but since Mason helped me, I have not experienced a single issue on my account. He even found hidden charges that were not necessary. I would not say that I would recommend T-Mobile to anybody after what I experienced, but I would recommend Mason's help and advocacy every time. I attribute me staying with T-Mobile solely to Mason solving my issues. Thank you so much!

Awful. Ordered a phone DEC 20th IN STORE for it be here JAN 2nd . Said they would call me when it…read morearrives. I ended up calling on the 2nd after not receiving a call to COMFIRM phone had arrived and they said "IT DID and they've got it right here! But we are short staffed today could you come in tomorrow?" Happily said we would be there in the morning to pick it up. Got there at 10:15am -waited patiently. Said they would go unlock the safe and it would take 10mins. she came back looking nervous and quietly called all other employees into the back where after a long while they came out and said my phone got here a week ago but was damaged and they need to send it back. zero phone calls no communication only told about this when we are in store ready to pick up the phone. Leaves again and comes back just to say nevermind it was a different phone that was broken and they would need another 10mins to unlock the safe. Employee comes out again to say my phone is not here and was never able to be ordered and they have no resolution for me. No way to get a new phone. And that we waited not only 2 weeks for it to ship but nearly 2 hours in store for them to figure their stuff out. How can you order a phone for us, give us a delivery date, verify over the phone the say oops never mind it was never ordered.. tried to blame the single employee who initially ordered which was also just ridiculous. I talked to 3 separate people over the phone and another 3 in person. There is no one individual to blame for this situation it's the entire stores incompetence. Terrible.

I've upgraded my phones several times here and always been pleased with the service and staff…read more Their friendly but efficient and the selection is typically great. Sometimes they'll be out of the super popular colors but they always offer to special order/save one for you when it comes in. They make trade ins easy and explain the changes and charges clearly. The selection of cases and chargers are nice, but I typically order those online simply because their less expensive. All in all - this is a great little store with good service for all your Verizon needs.

I just moved up here and was having no luck getting my computer and new printer set up - couldn't…read moreprint and sound had disappeared! After trying for a couple weeks I looked for a local guru to help. I found Luke online and not only was he nearby and would come to my home, he was available soon!! Luke diagnosed my problems and fixed them quickly. He also took the time to check my computer systems and installed apps for conflicts. His charges were very reasonable and he was a welcomed guest in my home. If you have any need, Luke is your guy. So grateful to him.

I cannot say enough about Luke's computer services. Not only is Luke proficient in computers and…read morehome theater installation, he answers the phone!! he is kind, professional, and extremely knowledgeable. I feel like I have hit the jackpot with Luke!!!!