We have had Astound Internet only for 3 years and never had any issues with service where we live. Went in yesterday to transfer service to the new house we just bought on the other side of town, and Erik was really helpful. Got it all done in like 20 minutes and now I'm rate locked at an amazing price for as long as I have service. Hoping it works as well at the new place too. read more

Service has been great anyway, but just walked into the office and got a killer reduction in what we're paying and better service.

Great customer service from Erik! He got me out of there quickly and help with my bill questions.

Great service Erik at Port Orchard Store. Should be promoted. Fantastic service and friendly. He made me feel comfortable and explained everything well. read more

Not what they used to be! Really disappointed with Astound and the quality of the broadband connection recently. The connection is very poor, up and down a lot. Not complete outages but intermittent outages of 2 to 3 minutes at a time happening often. Trying to report it is very difficult. It's always reset (restart) the modem, anything else is a technician. I waited 25 minutes to chat with a technician to be told to reset the modem. I waited on the phone 33 minutes and gave up. They used to be much more responsive but not sure what changed. I'm looking for a different provider now. Looking to change. It's got to be better than this. Astound used to be the only choice but not anymore. read more

I am writing you for I was totally impressed by an ASTOUND co-worker, Joey Langer; his customer service was EXEMPLAY. Here's why: I visited the Astound PO store two weeks ago and addressed my bill with a representative. We agreed upon a fair price point. Following, I received a bill statement from Astound highlighting an increase to $149.00 which was almost twice my previous bill and more than double the new price point agreed upon when I visited the Astound PO storefront. So ... I dropped in on SATURDAY, November 15 and met with Joey; he was working alone and there was a line literally out the door. He was gracious and timely with everyone one of us. This was impressive! When we spoke, he said he would get back to me on Monday for he needed to reun this by his supervisor or team. Today, MONDAY, the 17th, he called me with good news, the plan was reduced. And he demonstrated what he promised: 1. A call back 2. And follow through on the billing And I am happy to continue to be an Astound customer another year due to Joey's service. read more

Stacy & Joey got me into a new internet plan and i will save money. Nice thing is that it is same rate forever. It is a better plan too. Thanks Joey & Stacey! read more

The incompetence of Astound is breathtaking: - we have a landline and are inundated with scam calls from spoofed numbers, sometimes 10 or more per day. Astound says they can't do anything about it - they told me to use *57 to block unwanted calls, but their own website says that's for tracing calls, and that if the trace is successful, I'd be charged a fee - Astound's website says to use Nomorobo, but you have to have Astound tech support set it up. After 2 calls and a chat session, I've yet to find anyone at Astound who knows how to do the setup. One even said 'what do you mean by Nomorobo?'...I referred them to their own website. - not to mention that in the 2 years we've had Astound, our service has never attained the speed I pay for...I monitor with a hardware firewall that records data speed up and down. One tech came out and said my signal was weak, so he tweaked it. Next tech came out and said my signal was too strong, so he tweaked it. I stopped calling them. - add in at least weekly outages, anywhere from 5 minutes to over an hour - I'm paying more than I did for xFinity at our previous house and getting much, much, much worse service. Horrible value. If you have any other choice, I'd consider dropping Astound. If you have no other choice (like me) I'd lobby our state gov to declare them a limited monopoly and get some decent oversight. read more

Honestly, they did a good job. Reduced my bill, checked in leased equipment, and solved a tech issue. Thanks especially to Stacie.

Worst customer service of any company I've dealt with. How does the cost of service increase over $100.00 a month within the last year with no increase in services? Their customer service is outsourced and terrible. This is what call line sludge looks like. Don't even deserve one star read more

We didn't have many choices for internet coverage when we moved to the area. We regularly loose service and since my wife and I work from home, this is unacceptable. Wait times for customer service is long, and phone calls are dropped when we have questions about restoration of service or our bill which seems to go up every few months. This has been a terrible experience. I intend to complain to Washington State and the BBB. Poor service, poor quality of service, and dreadful value. read more

This is for the crew working in the Port Orchard office. Stacie in particular has been very helpful in finally getting my internet hooked up. She was professional and persistent, just what a customer should expect. read more

Tip 'O the Hat to Sierra, she took a service mistake and made all good again; quickly and professionally. Turned a frown updside down!

The online service is abysmal unless you enjoy waiting 50 minutes or so on hold and getting a tech who can only advise you to restart your cable box. I'd say the people in the office are trying hard and are hampered with a poor system and then don't bother it update their website when they have temporary closures of their office. If you're having a problem it's probably going to be a frustrating experience. Hard to imagine worse customer service but it's what happens when you monopolize a service area. read more

Astound | Port Orchard - Telecommunications Near Me - Port Orchard, Washington

My internet/cable cord is laying on the ground in my front yard. The installer told me it had to be buried. I went into their office and scheduled an appointment for them to come out last Monday to review and have me sign paperwork. All day appointment. No estimated hours. They never showed or called. At the end of the day I called and was told they rescheduled me to today. It is after 5 pm. They have not showed. I called them at 2:30 and was told I was still scheduled for today. I wish Comcast was available here. At least when they charged me an arm and leg I got a lot more channels and they actually showed up for appointments. read more

This company is terrible. And we're all stuck with them because no one else services us. The at home tech is awesome but the service beyond that is horrible. Have had an on going issue for a month. The dude has been here 3 times and the 'fix' action is to unplug and plug in the router. I gotta do that every time I leave and come home that's crazy. read more

Nothing is consistent with pricing. I was promised three different rates and the bill just gets higher. I got rid of everything except the phone and that is next. read more

Our connection is in and out more times than I can count, and every day! Absolutely awful! We have had everything replaced from our house out and many service calls. Their answer is always to restart the router. Nope, not the answer no fix. Call and wait for over an hour and a half!! Unacceptable..but what are the other choices ?? read more

Overall relatively reliable at least until they need 6 weeks to get a cable through a conduit that is already laid down.

Poor Customer Service The customer service is terrible -- long wait times on the phone and no real help when you finally talk to someone. They just read from a script and never actually solve anything. read more

Terrible terrible service. Internet is so shotty even when you pay for the 1gig. Randomly goes out without any updates from them. Try calling them, you wait for 20-60 min to talk to a person whom you can barely understand. Prices double without warning. Never thought I would say I wish I could go back to Comcast. Comcast is not in our area. read more

Consistently poor up/down speeds. I pay for 1gig and get anywhere from 160 -400mbps down regularly. Maximum 600mpbs from the interior coax connection. Will give it a try to stop by the office and speak with someone. 40+min wait to talk on the phone to customer service. No thanks. Wish there were better options, but they have a monopoly in the area. read more

Astound | Port Orchard - SPEED TEST performed right next to my cable modem router. - Telecommunications Near Me - Port Orchard, Washington

Way overpriced for service and quality. I have very slow internet connection...sometime can't even connect. They jacked up my price. Every time I chat to complain they promise better service and "promise" a lower monthly deal because of the lack of quality. They never provide the promised price. This last month it's even higher than before. Don't waste your time and money with this company. read more

A huge shoutout to Jackie who actually helped me when nobody else would. Company needs more employees like her who can assist and don't want customers to leave. Thank you Jackie. Rest of the company can do better. read more

Like most internet service providers, they are terrible. Customer service has been an issue from the start. They run promotions that reward customers with a few hundred dollars in a gift card, to only come up with some lame excuse as to why you didn't qualify for it (like a missed payment for an account that has been set up with autopay since installation). They hike up the bills without any warning, and when you want to cancel services, they make you pay for an additional month that you cannot use. They are RAKING in the hard earned money from customers. I'm certainly glad they do not service our new area as service with them overall has been more than unpleasant. Besides their bull crap with the financial side, the actual service was terribly slow and often led to frustrated evenings where we couldn't watch sports events due to buffering. If you don't have any other choice than this service since this crap is usually monopolized, then I gotta recommend using your phone providers internet or star link or nothing. Nothing is literally better than paying for services with astound. read more

Really bad customer service and overpriced plans!!! Mis information when closing service and still want to charge me for full month when canceled and return equipment. Have T-Mobile home internet with 1,000 MBPS with no equipment, fees, and taxes for only $30 great signal in Port Orchard on mile hill. read more

Services continue to fail, why do I pay for something that continues to fail. Internet usually down 3/7 days a week.

One star cause there is no option for zero stars. STUPID HIGH PRICE THAT COMES WITH HORRIBLE SERVICE Horrible customer service. No phone number to reach local store front. Absolutely Horrible mobile service. 1gb internet never as fast as I pay for it to be. Customer service. Reps. Really don't care about helping and most haven't even been on the job long enough to really know what's going on. I hate that this is my only option for internet unless i want a satellite dish ... which I Most definitely DO NOT. AVOID THIS COMPANY IF YOU CAN. ​​ read more

wouldnt ya know it, just got my latest bill and its up to 195, I didnt change anything (just still receive the same very basic channels and internet) so now in the past 10 months, its gone from 77, to 195, thats an increase of 154% in less than a year, something is seriously wrong with this company. I wish I could give them no stars. how do I contact you directly Jackie, and what can you do to make this right? read more

We have been a customer for a couple years, and it has been consistently spotty. I bought a new modem and router twice trying to get a more reliable connection, but it has not improved. Customer service is frustrating at best. The last time my husband contacted in, when the agent didn't know how to fix our issue, they transferred him without warning and the next agent stated they couldn't see the chat history and wanted to start all over. The last few days, service has been horrible every morning. It drops constantly in the rain. Being someone that works from home, this has caused a lot of frustration and extra hours to make up for. Alternatives are getting closer and we will be switching as soon as we can. read more

Been a customer for years because they monopolized all of the city for the most part. Most people answering questions for them don't even have the right answers. If you can go with an isp who is up to date with the times at don't cap upload speed to 11mbps on a 1000gig down which is the highest I can even get in the middle of town. I would highly suggest not too. If you want ever changing download speeds and inconsistent upload go for it. They claim to have 20-50 mbps for 1gig havent seen over 12 read more

If constant spotty connection is something you're looking for, you're at the right internet provider. Not the fault of the people who work there, but paying this much for something that doesn't work reliably is ridiculous. read more

Just had an online chat with Daniel about lowering our monthly bill. With any company that has an online chat option I always go for the chat. My time is too valuable to hold on the telephone for anything longer than 15-20 minutes. The last promotion we were on just ended. Although that promotion is no longer offered, he made some great suggestions, and by the end of the chat I was still saving $21 a month with our current package. My experience with Wave is better than some of the other Yelpers here because I have my service set up in a way that benefits my household. It's exactly what we need. We use Wave only for Wi-Fi and internet access. We don't pay for a cable box or a DVR. We do rent a modem/router from them even though it's cumulatively more expensive because if it goes out, they just swap it for a new one. I no longer have to buy a new router every 2 years which is all I was getting no matter what brand or model. When my internet goes down, I call in to Wave to verify if it's a local or system wide outage, or possibly my home equipment. If the outage is on their end, I always ask for a credit which amounts to about $2 a day. They charge me a fee if I go over my monthly data allotment, I charge them if they deprive me of service, even if it's due to a power outage. Haven't had one of their techs visit the house to check the system in over a year, but in the 18 years we've had their cable service (since their Charter Cable days) we've had maybe two techs who weren't that great. TWO techs in 18 years. Lastly, I much prefer having Wave Broadband than other internet providers with the same low ratings. With some reviews here, they might have had legitimately bad experiences. But I've found with many people who post negative reviews, there are two sides to the story and they sure ain't truthfully telling their part in it. read more

New customer. Driving an hour tomorrow to the new house to pickup wifi router from local office. There is no way to call a local office. The customer service call center says they have no telephone numbers or anyway to call a local office themselves to confirm that equip is ready to pick up. "just show up at the local office and everything should (might) be available" Pretty simple request. No customer satisfaction focus. Poor way of doing business. read more

Ooof -- the internet (even with a hardwired cable connected to my computer) has been slow and dragging for over a month now. I haven't been doing anything differently as a consumer, in terms of usage. I run my own business and need connectivity and speed in tip-top shape and am considering going to another provider because this lag is awful. : / Is it just the winter weather at work or what? Either way, shouldn't be happening for the expense. read more

Issues continue with service. Despite being told to send a direct message all i am being offered is the exact same solutions that have not previously addressed the issue and cause missed work. When their own techs have told us or is not a problem with our home or equipment. read more

The worst technical support ever. We bought a new home in Allyn WA and only Astoud services the area. The technician came to the home and advise that he could not activate the internet service because the wires had not been pushed from the conduit box which is 8 feet from the front of my house to my home. A maintenance technician needs to.come out and do that and then a different technician needs to come out the house to active the internet. We were told that the longest it would take to get this done is 5 days. When I checked on the status, the agent told me it would take 4-6 weeks. I worked remotely and need to have internet so Astound response was we are sorry but there is nothing we can do. I now have to drive 45 minutes each way to use internet at a friends house until Astound gets around to pushing the wiring from front yard to the house. I asked for a Supervisor to contact my from the call center and a Supervisor from. The maintenance department to contact me and not one has called me. Very unable with Astound but the only option in my area. I would NEVER recommend them to anyone ever.​ read more

if I could give zero stars I would. This is an overpriced and under regulated industry which needs Congressional oversight to bring costs down for the limited service they provide. The television packages are filled with useless channels so they can say there a multitude of channels and everything else is in an optional package you have to pay more for. The box charge pays for itself in less than a year. No wonder so many people are getting rid of cable and going to the internet. If you travel a lot this Astound account is virtually useless as you cannot get any of the major networks. I've tried to contact them directly and via chat but apparently all the money we pay as customers can only fund a couple of techs to answer questions so you wait forever on the phone or in chat. I think they are sitting on the other end seeing how long you will stay on the line. I'm done with this company. I thought Wave was bad but Astound has taken it to a new level of horrible! read more

WiFi still down (almost 12 hours now). Not seeing any attempt to restore! Needless to say, Astound is NOT astounding right now!

Daily outages for the entire neighborhood. Can't work from home remotely with outages. Lost wages Takes multiple attempts and weeks to fix the problem Outages still occur after the fix. 4 years and still daily issue. Not just for me but the entire area. Daily posts from neighbors asking if anyone else's internet is out. Can I give negative stars? Report them to the BBB? I read more