AVOID LIKE THE CORONAVIRUS!!! Look at all of the cities that they're no longer in business and imagine why? Also imagine why, while on the phone with them that they disclose that, "the conversation may be monitored or recorded for quality purposes" but when you advise them that they're being recorded they state it's not allowed and hang up. Imagine why after disconnecting their crappy service, they continue autodialing your credit card and ask what kind of a business does this? On January 9, 2020 I resolved my billing issue with them and they were to write me a check for about $150.00 but instead, I received a bill. BUYER BEWARE, anything but a reputable company. read more

We waited a month and hasn't had our internet at home. Been calling them 10+ times and every time we got different answers. As of now, been waiting at home for them to come and install. No one showed up without letting us know. ZERO status update. They just simply don't show up for appointment and don't even bother giving you a heads up. If you want an internet service or at least can find someone to give you an update, I don't think this company is a good choice. read more

Customer service hangs up on you rather than fix your problem.

Installation date was set for a saturday and I was told any time between 8am and 5pm the tech would arrive. I wait around all day saturday, no texts or update from the tech or centurylink. I try texting the tech number and the chatbot on their website, both go nowhere for some reason. I call Monday. The first time, I am transferred twice then hung up on. Call again, told that what happened is quantum fiber took over my area (even though centurylink's site says it is available in my area) and I was given quantum fiber's number. I already had paid centurylink, so I ask if I need to get a refund. I don't understand the reason, but they said I wouldn't have to pay Quantum Fiber again. I call QF, and of course I would need to pay again because they are a completely separate company. So I call centurylink for the THIRD time and finally get a refund after I explicitly ask for one. At least that is what I am told. I will be watching for that refund to hit because centurylink is GOD AWFUL. Don't waste your time. If you have other options, take those instead. read more

Totally unprofessional and the technician never showed up to fix your internet. I will give a negative score if I could.

It's a scam. They won't let you end your services! They actually make you call a person for some reason. You have to speak to this person to get your services canceled. The total wait time is over well over 2 hours to talk to this person. read more

Even worse than you think. Waited 5 days without service for a known problem with the line. After finally scheduling, we were told that it would be between 8 a.m. and 8 p.m. Technician arrived toward the end of that window and was unequipped, unqualified, and unable to do anything to fix the problem. Offered an opportunity to go through the same routine tomorrow if we can ensure that our neighbors are home (?!). Truly awful service ... the incompetence will eventually be amusing. read more

When I scheduled the first appointment to setup Internet service, the technician didn't show-up as we experienced a huge snow storm. The night before the second appointment, CenturyLink web site stated that the technician will show up during the afternoon of the scheduled appointment day. On the day of, the technician actually showed-up in the morning and I missed him. If I wasn't mislead by the web site, I would make sure to be available on site in the morning. For the third appointment, the technician didn't have enough cable to install the service. For the fourth appointment, the technician said that the city's road work prevented him to install the fiber line. By the fifth appointment, 3 technicians showed-up to install the service and was able to complete the initial install. At this point, I had to endure 2 weeks without Internet service between the third and fifth appointment. Within 48 hours after the initial setup, the service was disconnected by another technician installing Internet service for a neighbor without informing me. At that time, I tried to get on CenturyLink's web chat customer service. The service agent had to transfer me 4 times before gave up and scheduled a technician to troubleshoot the issue. I had to wait for 2 days without Internet service for the technician to show up to restore the service. This technician took out the modem in my room as it was no longer necessary and he rewired the connection from the neighbor's modem. As a result of removing the modem in the room, he left 3 holes on my room's wall, which was created by the 3 technicians during the fifth appointment. If the installation was done correctly the first time, then it would be unnecessary to drill the 3 holes. The technician on the sixth appointment didn't fix the holes. I am disappointed that technicians representing CenturyLink were: * under-prepared, not having enough supply for a job, * didn't install the service the right way during the first time, * disconnect internet service without informing the customer, * leave customer a damaged wall with several holes after removed an equipment. I am also disappointed that * CenturyLink's web site would provide incorrect appointment status information. * CenturyLink did not provide customer service over the phone during the weekend. * CenturyLink's web chat customer service agents were not helpful and transfer me 4 times increased my frustration. * CenturyLink would leave a customer without Internet service for several weeks. Such a horrible customer experience made CenturyLink highly NOT recommended. read more

I have had centurylink for some time. They are always a nightmare to deal with, and say things will happen when they won't, it make it so hard to reach anyone that you just give up. This time was the final straw. I called them and then used the chat feature to have it in writing that I could screenshot, regarding an upcoming move. After being transferred around many times over a 90 minute period, it was allegedly taken care of. I got a confirmation number, etc. Then, two weeks before I am to move, to they all the sudden disconnected my current internet. I called, they were closed. I tried the chat feature and the Facebook chat feature, and was told there was nothing they could do. They disconnected my service two weeks early. I work from home. I have to have internet. I told them this, and they said even though it was their mistake, someone messed up the order, they could not turn my internet service, which I am paying for, which they incorrectly disconnected, remotely, on a Friday evening. Go with any other internet service provider. This company is dishonest, unreachable, and does not take responsibility for their actions which will cost me at the very least, days of work. read more

Had our service set up about two years ago and had a great experience with a very timely and professional technician. Our 1G internet has been fine ever since. The other day, I was working on my car in the driveway and my technician (from nearly two years ago) comes walking up to me from a new job at my neighbors. He lets me know that Centurylink is offering the same service for twenty dollars cheaper now and I should give them a call. I make the call and they drop my price without a hassle. What?! This prompted my first online review of my life... unreal. 5 starts will do. read more

Absolute worst service I've ever experienced. Our internet + phone have been down for weeks. They refuse to repair despite continuing to charge for it. It was 4 days before the first technical even looked at it, who immediate said a MULTI-person crew was needed and rescheduled for next Tuesday. Tuesday no one comes. Wednesday a SINGLE tech comes, looks at it, and says it's too big of a job for one person. He then closes the ticket, despite not fixing the issue. When I call to follow up on the repair, they say Repair can't handle this, you need to create a new ticket with Customer Care and wait another 5 days. They've been sending us round and round, while continuing to charge for phone/internet which don't work. read more

Beware, if you can finally get a hold of someone to disconnect your service (It took me over a week and a half of calls and chats) and close your account. They do t actually close your account. They keep it open and continue to send you bills for $0. Good luck reaching anyone to actually close the account. This is company is super shady. read more

There is still a large number of people who would prefer to speak to someone and it is near impossible to do so. They definitely need to hire more people so the wait time is not one hour every time you call. Highly disappointed that it was so difficult to talk to someone. They highly encourage you to do everything online, which is not everyone's preference, and not within the abilities of some! read more

I do not recommend their Internet service. I switched to them after ClearWire was bought out and eliminated. At first, I was given a great price because I was able to bundle it with my landline. Funny how the price started going up shortly after. My main issue is technical. Every time the phone rings, it cuts off my Internet so I cannot speak to someone on the phone and access the Internet. Even if I'm not on the phone, it does this as after a phone call, if I immediately try to access the Internet, I have to wait for it to reconnect. What is that about, CentryLink? And it's not just me. A friend who also uses their service has the same issues. read more

Wow! Had high hopes this would be a better experience than Xfinity and so far, even worse. When calling for service in March 2021, different agents gave me different answers on whether I could be serviced, meanwhile the three neighbors next to me all have it. Finally, when they said yes they could, they scheduled an appt only to be canceled, with an agent telling me the maps show I can't be serviced. Then, another agent called and said it could but not till June 2021, then got an automated text saying it was moved to November 2021. Lo and behold, another agent called and said those were all mistakes and deployed an agent for the 1gb fiber optic install of internet at my home... WiFi worked for 4 hours before stopping. Modem will not work and I've been calling for days now (technician line open 24/7 but customer care is M-F only and I keep getting the runaround and getting punted to other agents. Terrible! read more

Incorrect billing and false charges. I closed an account with them sometime ago and later they reported me to a collection agency for having not payed for my services. When I attempted to get ahold of them to resolve this issue there wasn't anyone to help. After literally an hour of being placed on hold and transferred I was told there was nothing that could be done and hung up on. I am currently into my third hour of trying to clear this up and now report the horrible treatment and lack of service I have been receiving. Doesn't seem there is anyone to directly contact that cares. They just run you around in circles. If anything doesn't work out for you this is the last company in the world you want to have to try to work something out with! read more

Just found out we're being charged $20 more than the current publicized rate for our internet service. Called to correct but bill had 'already been generated' and the higher price we were paying was because of an 'old promotion'. Customer service refused to refund the overcharge. This is what you get for loyalty with CenturyLink. If you're thinking it's gotta be better than Comcast, it's not! Don't bother switching because it's the same crap. read more

I switched from Comcast to Century Link and I regret it. They had an issue charging the auto pay on my card which has been working without issue for all of my other services. Instead of attempting to charge the card again they failed to notify me, canceled my auto pay and started charging my account fees. This all happened as I moved out of a house that had all services disconnected because it was being torn down. I started getting email adverts to start a new account, which was odd so I checked my bank had to see I hadhnot been charged nor noticed of any issues or pending charges. I assumed that the account had been canceled along with power and everything else. To double check I attempted to log in to my account on the website only to have it no longer recognize my email, again leading me to believe the account had been cancelled. 2 months later they are now attempting to charge me $250 for months of service at a building with no power and a bunch of fees. They were unhelpful, refused to take any responsibility for the issues with thier website, accounting or notifications. I will never get service through CenturyLink again, I'm going back to Comcast. read more

Everything about my CenturyLink experience has been awful. Poor communication between dispatch and customer care. Very frustrated. They signed me up for an internet speed that was not even available in my area and cancelled my original order without even telling me. read more

I made a yelp account just to review my negative experience with CenturyLink. Prior to moving in, I got services set up so I can continue to work from home and not have to take any PTO. Got a notice that my installation would be delayed because my building doesn't have capacity. They said would be the next day. I called two more times and it was the same response. To avoid taking PTO and to keep myself safe, I was driving to my sister's an hour away to have internet access. After the third time calling, I wanted them to be the one that reached out. I decided to go with another company because I didn't want to have a drive when I'm supposed to be working from home. CenturyLink never called me back. I called to get my refund since I never got services, and asked Monica to log my negative experience so that the company can have data points in their lag of service. She told me that there wasn't a department that received those feedback and told me that I could email - why would I do that if they didn't have the infrastructure within the company to address it? I have worked a call center job before - it says a lot that complaints aren't being tracked. Save yourself the hassle and don't use these services at all. read more