This review is for the REPAIR SUPPORT process. I use CRL for business internet and phone. When its working, its great. When it goes down, the process for service is enough to make you insane. Currently, my service is down. I have been given service dates of: first 5 days out, then 7 days out, then SAME DAY, and when that didn't happen and I contacted them again, was told the tech had 2 appts prior to me. Then, when I contact for an update my ticket has me back to a WEEK OUT. For my business, where EVERYTHING is dependent upon internet this is not acceptable. Add to this the circle that their phone puts you in to attempt to reach a real person...and the useless chat "feature"...not pleasant. Reading other reviews I may or may not jump ship over to Comcast. I think I read somewhere that they have a dedicated small business team...enticing. read more

You talk about a company that sucks this one is number one. Our internet and phone went down at same time. I called after driving into next town where I had cell service, and explained after a ridiculous number of phone question's by computer AI and then by a human that we live very rural, neighbors are one quarter mile away if home. We have cell phones that work only if WiFi calling is working because we get no signal at home we live rural. So if we have a medical emergency or fire problem we have to run one tenth of a mile to end of driveway and hope we might get one bar signal or run to nearest neighbor and hope they are home and answer door. So how fast can we get phone and internet repaired, well let's see a non English speaking lady says, how about Friday? Today day is Monday, Friday is days away with just having two days prior we had received a warning of a level 3 go now fire warning from our County auto fire warning system and this is unacceptable I said with current high fire danger, well that's the soonest we have she reply's. People who live and work in a big city believe every one lives within blocks of all the services they need. How shallow they are. If you molded all phone and internet company's into a human body with a head, arms and legs etc, Centurylink would be the RECTUM! read more

If only they allowed negative stars. -5 would be awesome to give in this circumstance. If you have any opportunity to stay away save yourself and do not get this provider's service. They are horrible. They can't even keep their servers up and running. As of this morning I can't even go in and schedule my payment that's due. (With this company I do not do autopay because they messed up the due date and now it's due before my payday. I'm still within the window but autopay won't work in this situation.) I haven't had much trouble with customer service itself, although one tech came out and said that he wasn't going under the house and left but they made him come back and go under to fix the wiring, but their service is horrible. We pay for up to 40 Mbps but get maybe 20 on a good day. Since that's all we can get at our location we ended up having to put in 2 lines to cover the current 5 people living here. Only 1 does online streaming gaming. The rest of us play a bit online with gaming consoles and stream videos. That's about it. We are constantly being dropped, service goes in and out constantly. We try to shut off devices not currently being used and try to keep our phones on the phone service to limit the total service being used but nothing could make this work. My neighbor is 1 person with a singular modem and gets the same service we do and has the same trouble. The only thing worse was HughsNet which was at dial up speed on day 2 of the month. I wish that a larger better internet provider would come into the area. I guarantee several people would change over instantly. I know 3 right now that would pre-sign up if they put notice out of coming to the area. read more

I have now lost 2 days of work because I have no internet. Also, no communication. Customer service is a joke. Hopefully this review will help someone else avoid using them. I truly don't know how they are still in business. read more

Defective line for a month, it gets static when it rains and then their idiot system cuts the line off entirely and even dials 911 for a welfare check. They don't think that's a problem? They don't think they should check the quality of the line first??? The lines and connectors from the outside junction box to the phone are all brand new and did not improve the quality. Their customer service rep did not understand the issues with this situation / procedure insisting we need to notify them that there is a problem, when their system obviously already is set up to detect an open line. In our case the open line was about 10 times in the last month!!!! Their entire system is garbage and they want to bother everybody and deny their negligence. read more

Basically everything that was already said. Terrible customer service. Terrible phone tree that gets you nowhere. When we tried to move our service to our new house, they were going to charge us $35 more. Our friend told us to cancel completely and start over to get on a promotion. I waited all day for our technician to show up to set up the modem and service. They expected me to just hang out 9-5 to wait for their happy ass to show up. GARBAGE COMPANY! read more

Terrible support and the worst to get a hold of after hours. They shut my internet off 2 days before before my scheduled payment date. I made the payment, trued up on the bill, and still no internet. Thanks CL. read more

I am a new subscriber of CenturyLink. While installing my system they severed my electrical line. That left me without heat for about a week. Following that they double billed me last month. Also during last month they somehow disconnected my system which left me without service for approximately 10 days. CenturyLink is Irresponsible and their customer care department is nonexistent. I have not yet received an apology or notification of a credit for the days I was without service and wasted time I cannot get back chasing the responsible service technician and dept. read more

Cancellation/disconnect request bad experience. There's no option in your online account to put in a service stop request. So, I ended up making a call to the service number, which I waited a long time (14 minutes) to speak to a representative. I explained and ask for a request to stop the internet service later in the end of month. I was told I only can do that on the actual date that I want to stop, which was not convincing. So I asked about the last payment on prorate, and was told that there will be no refund. I was not at all happy about their customer policy and treatment. I will not sign up a new service with them again in future. read more

If you are not a current CenturyLink customer, DON'T BE ONE! Every marketing and customer service personnel cares only about their own business and tries to instigate you doing business with them by giving misleading and ambiguous promises. Once you have signed a contract with them they'll never care about anything but money. The Internet service is just so so, but customer service is terrible. When you have problems they'll pretend not able to understand what your problem is and redirect you to someone else, and your problems are very unlikely to be actually resolved. At the end of the first year's contract, our discount for the first year is about to end and the monthly bill will be increased by $15. We were considering switching to another service provider which costs only $60 for 100Mbps Internet. But we were told that if we keep the Internet and add DIRECTV in addition to it, we'll receive the discount price for another year. They tried to let us sign a contract for several years. We were worrying about the availability of the TV service if we move to another place, but they promised that the DIRECTV service coverage is national wide. Turns out that the service is NOT available right in our very first apartment where we wanted to install! We felt to be deceived, but the story is not end yet. We were clearly told that we can still receive the discount price even without the DIRECTV service (BTW the customer rep who told us this was a Korean and was extremely impolite and discriminatory just because we couldn't speak English very well) , but the bill said differently - we were charged a full price of $50! I contacted the online chat customer service, and after stating my situation he asked me "So, what's your question?" I can hardly believe if he's not pretending not being able to understand! He was very impatient and kept saying something like "You haven't spoken for a while - if you don't say anything I'll disconnect blablabla" while I was typing. Then, I dialed their customer service number, and waited more than 40 minutes, and was told that this is totally unchangeable - we have to accept this full price even if we had better choices if we knew that there wouldn't be any discount at the first place. Fine, you can keep charging me $15 more for one year, but after the contract has terminated, I'll never allow another CenturyLink bill be present in my home in my life! CenturyLink (as well as their partners like DIRECTV) are full of fraud and venality. read more

I never thought I will ever write a review but century link is ho. blocked my devices for no reason just because it felt like it. Horrible speeds 30 mpbs and we paid for way more for speed and never received buy some else please. read more

My elderly dad was out of phone service for more than 2 weeks. I scheduled 2 separate repair times, both of which were seemingly ignored, because the issue was never fixed. I called, and spoke to a real person (after jumping through a million automated hoops, they really don't want you talking to anyone) who was absolutely no help at all, and extremely rude, even after explaining my dad's situation. Missed doctor appointments, he can't call to get prescriptions filled, etc. And the worst of it was when we heard that his towns water was contaminated with ecoli and we couldn't call to check up on him. I've never seen anything like it. You can bet I will cancel his service and switch to a provider who cares about his safety. read more

So CenturyLink fiber internet is great...when it works. However my internet went down 2 days ago and after much time calling and chatting with customer service & repair I still don't have a service repair scheduled. The service people that try to help, can only work on my issue as long as I'm on the line with that person. They cannot be called back nor can they call me back so I have to repeat the issue to everyone I speak to. Now it's the weekend and no one is there until Monday. As I start to consider other internet provider options there seems to only be Xfinity available which I've not read a lot of great reviews about. I actually feel bad for the employees I've spoken with as they were all very nice and apologetic but were unable to help. what a nightmare! Update... figured out on my own that my modem is too old and needs upgrade. Really wish someone in all of the texts and phone calls would have picked up on that. There was no amount of reconfiguration that was going to make it work! Although they kept trying. Anyways, tip for anyone else this info is buried in your account info in the app. read more

Ordered home internet for installation on March 30. Tech called that morning to inform me that my modem had not arrived, but I had already arranged to be home for other vendors. Techs did not call or show up for the next 2 appointments. I've now taken 3 days off work and still don't have internet. Spent an hour in virtual assistant hell answering repetitive questions and declining additional services they were trying to upsell after the second no show. Cancellef today after the third no show. DO NOT SIGN UP WITH CENTURYLINK IN SEATTLE.​ read more

They absolutely suck. The service is in and out. The techs were rude. There freaking website is down every time I need something there. Their corporate policy is to rip out wiring for landlines when they install something. Seattle, when not if the fires of climate change come, cell towers can burn. If you don't have landlines, you have nothing. Reverse 911 saves lives. read more

My 89 year old mother waited all day on the scheduled day for a technician who never arrived. They didn't call to update her on the status or offer an apology when she called the next day. She has been a very long-time customer so this is especially disappointing. Seniors especially rely on landline phones and don't deserve such poor service. read more

The earliest they can get a rep out to help with downed internet is in four days. This is the kind of service that upends a week's worth of plans when I can't get internet at home. read more

Century link has provided horrible service over the last couple of years. We have had several periods of intermittent technical issues that would clear up on its own after a few hours. On November 2, 2021, I called about my internet service not working. After waiting for at least a half hour someone tried to help me resolve the issue but was unsuccessful. After what seemed like an hour, I was transferred to a technical person who could not fix the problem, and who had poor customer service skills when he spoke to me. At one point the tech went silent and the call dropped and no one called back to help. My service was not working so I decided to cancel the service. To cancel the service I had to speak to three people - two of which kept transferring me to someone different which meant being on hold for over an hour. Finally, I was told that it would be disconnected on November 25th. On the 18th I was charged again for the service. I called to find out why I was charged. I did not understand the explanation. So I called back to ask for a refund. I was told by the first person (Danillo) that I would receive a full refund but his computer was not able to process it so I was supposedly being transferred to someone in Finance who would complete the refund. I spoke to Gabriel who said that he did not see a credit on my account so he wanted me to explain to him what happened. After I repeated the same thing to him that I said to Danillo, he said I would get the refund but I would have to speak to another person in accounting. After waiting another 30 minutes, Natalie then comes on to ask me to repeat the same thing and I ask her why was I being passed around and she pretended the phone call dropped saying Hello, Hello as she hung up. Ultimately I lost about 5 or more hours of my life on this (my fault, I know). I have no service, I was rudely treated and given the runaround. I feel like suing them for emotional abuse and my final payment. Horrible company. I will go without internet before I use Century-link again. It takes a lot for me to write this review being that I am just starting my retirement in Mexico after just turning 65. But if I can spare someone else the headache of dealing with this company - then it will have been worth it. read more

Do not get this service. They refuse to take accountability when it goes out for 13 straight days. It took a week for them to call me back and the escalation specialist was rude, combative, and disrespectful. I do not wish for anyone to experience what I have. Horrible awful service. read more

CenturyLink is a dinosaur business lumbering from one price increase to another. Never improving service. My home with two phone lines and 80 meg internet us up from $120 to $220. Most of my neighbors that are limited to DSL service are getting 10% of the quote speeds. (Do see in an adjoining customer feedback they are happy with their Gigabyte internet connection for $65. I'm charged $80 for 1/15th of this speed. The prices keep going up too for us.) Stay away from CenturyLink and Lumen if you can. Name change was to protect themselves from their own bad customer relations. read more

This is the worst internet provider. The internet seems to go down once or twice a week. When you use there so called customer service they put you through a computer assistant. That just keeps putting you through a loop. I had to wait over 2 hours just to talk to a live person. Now my internet is out and it's not going to be back up for another week. read more

I am beyond frustrated with Centurylink and their customer service. I moved and so transferring my services to my new place. It was supposed to start in 7/29. As of this writing it is 8/2. I have called, transferred, hung up on, on their chat multiple times trying to get this resolved. I keep getting told "our system is down so we are unable to access your account to schedule a technician". Soo that means I'm not able to do work I need, or use my phone (I am Deaf, require a videophone to make calls which all needs Internet) at all with no guarantee WHEN it will be fixed. In the process of proving other services. .. read more

CenturyLink just sent a technician to the wrong address (this is the second failed attempt at getting service installed) and, instead of heading to the correct address (which is 8 minutes away) the technician insists that we have to call customer service and wait another eternity on hold to get a new service ticket generated...and likely wait another 2 weeks. They are the worst. read more

I am using one because they don't have zero these guys are nasty to tell you they let you waiting they hang up they laugh or they yell, just nasty worse than a third world country customer service way worse. read more

The worst. So bad. Awful. Unreliable. Drives me crazy. Regular wheel of death on my screens.

I have to say century link customer service is horrible 5th phone call and not once did any apologize. Modem order was lost now being re ordered and there doesn't seem to be anyone I can find that is remotely interested in making my inconvenience right. Not even management. sad read more

I wish I could give this review minus 5 stars. CenturyLink has the worst customer service I have ever experienced. I had my Internet and phone service transferred from copper line to fiber optic. Everything so far works fine except that I lost caller id on my phone. I have been on the phone for over 3 hours going round and round in their stupid phone tree with that stupid robot telling me how easy it is to get service and being transferred from one place to another only to finally get a live person. I explained my problem, that person had to transfer me to another person who said he had to check my account could I please wait. So I waited only to have the call dropped. Over 3 hours of my life wasted for a simple problem. Once a company gets your money they care nothing about giving the service you are paying for. Here is the email of the CEO of CenturyLink. Please email him about this poor service. Flood his inbox with complaints. jeff.storey@centurylink.com read more

Total idiots! I've been trying to cancel the service for the last three months and they would do it! Keep charging me! Talked to many reps, have confirmation numbers and nothing works...! They keep charging me.. My service has been disconnected since Aug 15.2021, now is Nov 19. 2021. Idiots! read more

Terrible customer service for business fiber internet. The speed up and down along with the pricing are great. Unfortunately the reliability has turned out to be a nightmare. The system went down 4 days ago. I have spent hours on my cell phone and on chat trying to get a tech out. I have had to use the hotspot on my phone and forward my VOIP business phones to my cell to operate my business. They do not have enough techs to service their customers. The soonest appointment they could offer was 1 week out from the outage. This is really unacceptable for a business interruption that was not due to a catastrophic event. If you do not have a backup option for outages and all of your business is dependent on a reliable internet connection you should really consider carefully before switching to CenturyLink. read more

I wish I could give negative stars. I didn't think a company could be worse than comcast. I spent 3 hours on hold this morning, while trying to use their chat option as well. The first chat session I was kicked out because apparently I'm on SimplePay since I got it throught the internet? Second chat I got though to tech support. Tech support says that they found the issue on the outside of the house. Also tells me that they may have to charge me $95 for repair in case it's inside... but you just told me it was on the outside??? Upload and download speeds are no where near advertised and connections have been spotty at best. The internet went down last night and they said they will send someone out tomorrow between 8:15 and 4:15. My kids have no internet for school. Are you kidding me??? I hate to say it but stick with Comcast... read more

Century Link is THE WORSE SERVICE ever! Talk about SLOW and WORSE than DIAL UP! This company discriminates and delivers HORRIBLE service because they can based on digital territories! If you have ANY CHOICE--- RUN FROM Century LINK as FAST as you can! Horrifically horrible service! NOT worth your TIME or your MONEY! read more

Internet went down and a tech couldn't arrive for over a week. I could only reach the help line was via the internet and a chat interface. Twice the support person on the chat closed the chat before we were done, and while the service is supposed to send me a mail, mail never arrived. Moving to a new provider. read more

Horrible company. Tech was 1 hour late after he showed up ( the company stated I did not have to be home, I had to leave work ). Due to either lack of communication or most likely because he clueless about his customer/service list of clients. Customer service rep was lackadaisical and disinterested. I depise the fact I am forced to deal with this company because of my location( Fremont). I hope eventually they go out of business and a new company can take over. They certainly cannot be worse than Century Link. More like Century Stink. read more

I live in North Seattle, and recently switched from Comcast to CenturyLink. I was able to get fiber run all the way to my house. My experience so far: 1. Installation was free, fast and 100% professional. 2. My Internet has been 100% reliable. (My old service used to have problems at least once a week that would cause me to reboot my modem and router, at a minimum.) 3. I'm paying less per month, with no contract. 4. Download speeds are about 8 x faster, and upload speeds about 100 x faster. Wish I had switched sooner! read more

Installation date was set for a saturday and I was told any time between 8am and 5pm the tech would arrive. I wait around all day saturday, no texts or update from the tech or centurylink. I try texting the tech number and the chatbot on their website, both go nowhere for some reason. I call Monday. The first time, I am transferred twice then hung up on. Call again, told that what happened is quantum fiber took over my area (even though centurylink's site says it is available in my area) and I was given quantum fiber's number. I already had paid centurylink, so I ask if I need to get a refund. I don't understand the reason, but they said I wouldn't have to pay Quantum Fiber again. I call QF, and of course I would need to pay again because they are a completely separate company. So I call centurylink for the THIRD time and finally get a refund after I explicitly ask for one. At least that is what I am told. I will be watching for that refund to hit because centurylink is GOD AWFUL. Don't waste your time. If you have other options, take those instead. read more

Nope, just nope. Don't fall for any of the tactics, just get out while as soon as you can. Xfinity and Wave have been much better experiences as far as technology, skill, responsive time and customer service, need I say more!? read more

Had to spend 2 days (over 10+ hours) just to try to transfer my services! After being on hold for 10 hours, I then get bounced around between customer service agents for another few hours before I can ACTUALLY speak to someone. After all of that they couldn't get a tech out to me for 2 weeks (after already waiting 12 days to get this sorted). Centurylink is trash, and they're services aren't any better, don't waste your time and money with them unless you have to. I normally don't like Comcast, but I was literally able to call Comcast and get internet (being a new client) in literal HOURS. It took Centurylink 2 DAYS to just answer a damn phone and another 4 to "try" and help me read more

CenturyLink - Just a few of the literal 20+ calls made to them in a span of a few days. - Internet Service Providers Near Me

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Shockingly bad customer service for my installation this morning. I spent 3 hours with customer service for a simple change to my appointment. I realized my roommate failed to secure a new account setup for my old house for this afternoon, which meant, if I went forward with my moved service to my new home, my old roommates would be without internet for a week until the next new account appointment could be scheduled. I completely understood when it was not possible to get a last minute afternoon appointment. However, I thought I had what should have been a very simple solution. Instead of 'moving' my service and turning it off at my current place (which only required me bringing the modem to my new home to meet the technician) I would instead set up my new home as a new, 2nd account. It turns out it was (relatively) simple when put in the right hands. I spent 2 hours chatting trying to understand why the customer service reps were saying this was not possible. It ranged from the address being different (it was not), the technician not having time for two appointments (I was asking for the same appointment, same location, a location that had previously used Century Link.. no wiring required). The only possible issue would have been if the technician had no access to an additional rental modem (he did). I was also told that the technicians have 'different access' (they don't, or at least mine did not). As I finally was conceding that I would have to take yet another day off of work to handle this next week and rescheduling, I received a call from the technician saying he was on his way. By the way, my technician, Joe, was EXCELLENT. I told Joe we were in the process of rescheduling because they told me he was incapable of starting new service on a second account for the same appointment - he said that didn't make any sense and would call to confirm. Next I was called by customer care and spoke with Jen - Jen was GREAT as well and was able to make it happen. All that needed to be done was the new account needed to be signed up for and an install for a future date scheduled, then the technician just needed to override that date in the system. Since I had cleared it with Joe that he was still available that's what we did. While Jen was great, it was also super annoying that I was required to have a hard credit check to create a second account OR pay a $75 deposit despite being a current customer in good standing for the past year. How ridiculous. That whole process also took entirely too long.. it was another hour on the phone. Joe met me at my new place and I had internet within 5 minutes. Again, Joe and Jen were great, but the freaking hoops I had to jump through to get what should have been very simple done was absurd. 3 hours is an insane amount of time to waste for something that should have been a 10 minute new account registration and a 5 minute switch on of the line. The only reason I'll stay is because the only thing worse is Comcast. read more

AVOID LIKE THE CORONAVIRUS!!! Look at all of the cities that they're no longer in business and imagine why? Also imagine why, while on the phone with them that they disclose that, "the conversation may be monitored or recorded for quality purposes" but when you advise them that they're being recorded they state it's not allowed and hang up. Imagine why after disconnecting their crappy service, they continue autodialing your credit card and ask what kind of a business does this? On January 9, 2020 I resolved my billing issue with them and they were to write me a check for about $150.00 but instead, I received a bill. BUYER BEWARE, anything but a reputable company. read more

Customer service hangs up on you rather than fix your problem.