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    Ceramic Crafters

    4.2 (5 reviews)
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    Floor & Decor - Stairs from right side

    Floor & Decor

    (3 reviews)

    "A huge thank you to the team at Floor & Decor in Manassas, VA. Your staff especially Mr. Babak…read moreFarhadi and Mr. John Morsel " Your staff went above and beyond to assist me, and I'm very grateful for your knowledge, patience, and professionalism." "I appreciate the dedication and hard work of the staff at the Manassas Floor & Decor location. Thank you for making my experience a great one!" And also all the ladies went above and beyond to assist me, and I'm very grateful for your knowledge, patience, and professionalism." "I appreciate the dedication and hard work of the staff at the Manassas Floor & Decor location. Thank you for making my experience a great one!" Maryam Ansari

    I went to Floor & Decor in Manassas, VA. Because I wanted to redo my entire home flooring…read more I am resident that has no experience in flooring installation, so I was relaying on their "expertise" to get the right material. So, I visited few times the store because wanted to get different perspectives from different people at Floor & Decor since I am not a floor expert. After talking to them, I asked them to order some Cap-A-Thread. Floor & Decor told me that there were no Cap-A-Thread that worked with my floor and that they recommended ordering some other product. I told them that I wanted to make sure that it was close to the color of the floor I was choosing and that it would not shorten the threads because I had been in houses that the threads had been shorten and people had fallen down the steps. I showed them pictures of the stairs from many angles, and told them that I was not going to replace the rails or spindles from the stair. They said that the product I was going to order would work. Since I believed them, I ordered the product and then ordered the flooring. When I got the stair threads, they would not work for my stairs. The manager said to cut the nose of my stair threads and mount the thread that they provided which had a nose. The installers said that that would not be a good idea because people put the most force on the nose and that would break and be dangerous. Also, since I was installing to the spindles, part of the thread would not have a nose. Customer Service from Floor & Decor said that he would send an installer to check and never heard back from him. I kept calling him for weeks and no answer. In the meantime, I started doing my own research talking to Cap-A-Thread, Home Depot and Lowes. There were several colors from Cap-A-Thread that would have been close enough to the floor material I ordered. Cap-A-Thread recommends in their website not to cut thread noses and mentioned that they have two type of nose caps to fit different width of noses. After talking to several installers, they said that they usually do not like Floor & Decor because the people that work there do not have the expertise in installation, so they leave people hanging with products that do not work for them. Looking at the reviews in this site, it seems that that is the case. The product is beautiful. However, after going to other places like Lowes and Home Depot, I would have gotten it from them as well and both of them had price match and they said that I could return anything that I did not need. If you want a dependable place that is there for you with right customer service, I recommend not using Floor & Decor. If you still want to do business from Floor & Decor, I recommend going with an installer to make sure you choose the right parts. Do not trust Floor & Decor recommendations. Below, I am including pictures of the thread that they sent, the pictures of the stairs I showed them before I ordered the threads, the Cap-A-Thread that I was originally requesting and colors that would have been close match to my floor. Tip for consumers: Pictures may not show how it will really look after installed Orders may take really long time to be completed (beyond timeframe provided) Personnel working in this place may not have installation expertise Many installers do not like to work with Floor & Decor Many customers have had bad experience with Floor & Decor. Search for reviews and complains to see them.

    M3 Renovations - Full kitchen remodel including appliances

    M3 Renovations

    (60 reviews)

    Exceptional from start to finish. Their team is professional, detail-oriented, and seems to operate…read moreat a very high standard. Communication is always transparent and consistent, and they really know how to pay attention to even the smallest details. Highly recommend!

    We decided to give them a try despite some reviews stating that this company led them on so the…read morelady came out for a consultation and took measurements, along with a video. I asked what cabinet distributors they used and she couldn't give me a name, she said they use many. I then asked what the difference would be between getting a particular cabinet color (not knowing what my options were or what would be in stock without a company name), and she said custom vs semi custom are just words and that it's all pretty much custom so it wouldn't make a difference. Upon asking a few more questions, she proceeded to tell me "I'm not sure if you saw, but our company has almost a 5-star review and that's almost unheard of". I didn't know what to make of it, but considering what some of their reviews mentioned, I felt as though we were going to get the same treatment. She said she'd get back to me by Friday with a quote and a visual of the kitchen updates-- it was Tuesday that day. We gave her a call that Friday afternoon to follow up and she insisted that the cabinet company was taking a while and that she'd get back to us by Monday the latest if not over the weekend. We waited and got nothing so my husband called her the following Wednesday without ever hearing from her. She continued to reassure us that she hasn't forgotten about us and that she'd get back to us by Monday for sure. It's now been 21 days and we got no updates or any communication from them. It's clear that this is a pattern for them and I'd advise someone looking to get work done by someone reliable and honest to look elsewhere.

    Everest Granite & Remodeling - Kitchen Remodel Fairfax VA

    Everest Granite & Remodeling

    (32 reviews)

    There are not enough words to say how thrilled I am with this experience! Our kitchen was…read moresignature 1989, never updated. Everest completely updated the first level of our home. Their price was competitive & the quality of the work was impeccable! Bill & OJ are an incredible team. So beyond responsive & helpful. Along with the quality they delivered, the project was fast! I've heard so many horror stories of these projects going over estimated budget & timing. Bill & his team stayed within budget & beat the finish goal date! I will use this team in the future & refer to all my friends & family. Thank you Everest!

    Bill, OJ, and the crew did a great job in what was a big project for us: completely remodeling our…read morekitchen, our master bath, and four other bathrooms. Bill was responsive from my initial outreach to him for the quote and he finished the project on schedule (and in line with budget). We've worked with numerous contractors before and Bill had several nice touches that we've never seen before, including inviting us to another project that he was working on to see certain finishes that we were thinking about using (the homeowners graciously endorsed Bill FYI) and then having a cleaning crew come for a deep clean once the project was completed. When in doubt, they asked questions rather than making assumptions and they offered their recommendations along the way. Very nice guys and very nice work.

    Ceramic Crafters - flooring - Updated May 2026

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