Great service! Shod was very nice and helpful. Demarcus was awesome with the finance part and Dimitri was super helpful. I had a great experience. I called a different dealership in Plano before and the people were chastising me about financing. Good thing they didn't do their job because I got a better deal with these guys! Thanks guys I will tell all my clients and friends to come here. : ) read more

If you must go there, do not use Rich Hill. He will lie to your face about features, is completely unresponsive, and is one of the most unpleasant people i have ever come into contact with. It is unbelievable that he is employed in any job where he must interact with people. He literally told me that he didn't take appointments seriously because some people don't show up. What is the point of making an appointment if your sales person is lying about keeping it? After a nightmare of interactions with him, i was finally assigned to Ray who was infinitely easier to deal with and quite pleasant. Even then, the car i bought did not have the features they advertised in bold letters on their website. This place seems like a total scam. Beware. read more

Didnt even see the car and asked us to get offers from other places. Not the right way of doing business.

TRUTH....THEY WENT OUT OF THEIR WAY TO PROVIDE THE BEST SERVICE POSSIBLE DENNIS IS A RARE SALES PERSON. When the service is genuine and really caring it always makes us wonder if that skill can be taught. MANY THANKS, DENNIS. You are a fine person and it will be my pleasure to refer others to you!!!! Thank you for being so nice to my family. You took the time and few people to that these days. ASK FOR DENNIS HARTSOCK. He first contacted me on a Sunday, this was his day off with his family. He was quick to respond and met with my family early Monday morning with a well presented car and all the documentation associated with the vehicle. My daughter saw a small scratch and they sent it to their on-site shop and fixed it right there and then!!!!! WOW! They have a very large inventory and take the time to be knowledgeable about the cars they sell. God Bless! read more

I bought so many cars from them. Great services and great customer service. Ivan & Austin are super helpful. prices are lower than other dealers A+ read more

They sneaked a tire and hazard contract into the paperwork that didn't even come up in conversation. We repeatedly told the gentleman we only wanted the car and gap insurance. read more

Certified autoplex was very accommodating to my needs and had me in the car I wanted in a very timely manner. Darrell@certifiedautoplex.com is the one to contact. Great guy and very professional! read more

My car purchasing could not have gone any smoother. Thanks to Stacey on listening to our requirements in a family car and the manager Kambiz for making sure we got the best finance options available we drove away incredibly satisfied. The extra perks are more than awesome. If you want attentive, honest and friendly service this is the place to go!! read more

Leeann is a rockstar. Made the entire process simple and was very respectful of my time. She always answered my call or text, even when she was at lunch. Definitely recommend using her. read more

I purchased 2013 BMW 528i from Ivan. He was easy to work with. Got me a reasonable offer for my trade in, low interest financing, and not once pressure me to buy. My wife love her new car and would buy from here again. read more

This is the bast place to buy a car! I had multiple experiences with other dealerships and this place is by far better in customer service. The prices are very fair and basically you can find any car you are looking for here and make sure they give you the best deal! read more

A friend recommended me to this wonderful place where I met with Ray Kay and closed on a beautiful Jaguar in an hour and a half. Him and Larry Lish were a pleasure to do business with and quite frankly it was the quickest car transaction I have ever conducted. If you want simplicity and a seamless car buying experience, you should definitely chose Certified Autoplex as your next dealer. read more

My friend was looking for a used vehicle, and after several months of back and forth negotiations with a dealership that left us high and dry, Certified Autoplex was a breath of fresh air. Dennis was our sales rep, and did a superb job at being flexible and accommodating to our very short timeline for purchasing. The pricing of the vehicle purchased was fair, and the team at Certified Autoplex did a great job at explaining the process and moving at our pace to get paperwork completed. I would encourage anyone in the market for a vehicle to consider Dennis and the team at Certified Autoplex for your next pre-owned vehicle purchase! read more

I flew one-way into Dallas hoping the car I saw photos (92!) of online matched reality. Leann was an amazing salesperson and assured me the car matched the photos and drove great. She even picked me up at my hotel to take me to the dealership. The car was as advertised & I drove it home the same day. I would definitely recommend Certified Autoplex and Leann in particular. read more

I'm leaving an updated review. The car I bought from Certified autoplex broke down completely. I had to sell it basically for salvage after owning it for 6 months. So it cost me $5000.00 to drive the car I purchased from them for 6 months. I bought it for $7300 and sold it for $2300 and was lucky to get that. I know it is hard to take other people's advice but please take mine and go somewhere else. THEY WILL RIP YOU OFF. They are unscrupulous and are out to get your money with lies and deception. I would leave zero stars but it makes me choose 1. read more

The car I bought has been in the shop more than in my driveway. They would not negotiate on the price, sold me a car without a navigation card and then sent one that didn't work so now the speaker feature and navigation are useless. The warranty only had 1500 miles left on it so when we took it to a Mercedes dealership it was pretty embarrassing that we bought this car and the things they had to fix like seatbelts being twisted and repaired BACKWARDS, as well as missing parts on the undercarriage that the dealership that sold us the car should have replaced or fixed. So much time has been wasted taking the car in to be fixed. I feel totally taken at this point and already hate this car. Waste of time and money for sure. GET YOUR CAR INSPECTED at a dealership before you buy here to make sure they are on the up and up on what is going on with the car. read more

Deserves zero stars!! This is a BAD dealership and I am SO glad that I dodged a bullet by not buying a car from these people. I saw a Beetle I was very interested in and the car was available. Everything was going fine, at least I thought things were going great. I was an hour away from Carrollton, when Errol told us that the car would not start! Errol knew that I was traveling to the dealership to get the car. I put down the deposit to secure the vehicle, so I thought I was going to get a refund. Errol was not being truthful when he assured me that I was going to get my deposit back by the following Monday. I have not received my deposit back from Erroll! Save your money and frustration by going to a credible dealership instead of these "people." read more

Talk to Rich and Gary, both of whom will sell the vehicle you're interested in right out from under you.... had my bank preapproved, had the vehicle in question already specified, WAS LITERALLY ON MY WAY to purchase and submit the purchase order to m bank..... AANNNND they sold the car right from under me.... after telling me "we'll be waiting on you".... this place is a joke and they really only care about a SALE. read more

Excellent car buying experience. Special thanks to LeAnn who helped me bringing my car back to my house. Friendly shop owner helped bringing out the car for test drive. I would definitely recommend Certified Autoplex to friends. read more

Great Selection / Great Sales People - But A Jack-Whip For A Finance Guy / Owner. Typical 'Used Car' Flunkie... read more

Had the car picked out before we got there. told them we'd buy it within 10 minutes. 3 hours later still sitting here for financing and I have wrote a check for over half the cost of the vehicle for a down payment t and my check was cashed an hour ago. I should have paid cash for the whole dam. thing this is ridiculous. Hopefully the car is better than their service read more

I purchased a vehicle from here 28 days ago. After the 4 hour drive up to test drive it I noticed the tires were wearing weird and the steering wheel was off center.. I told the sales guy (rich) that it looks like it needs new tires and an alignment. His response was "we just filled the tires to correct PSI and it's just the crown of the road it's fine we don't sell bad cars" ok fine I'll just get new tires and get it aligned. So I went to have it aligned and they tried 3 times and it wouldn't align. Something is bent or needs replacing in there. So I called multiple times to get someone ANYONE from the dealership to answer a phone. Finally got Kenny told him what happened and he said to bring it back up so I made the 4 hour trek once again to have them take care of this issue. I was there all day waiting in the showroom to hear anything about the vehicle. Finally at 3:30 he comes out and has me drive it around the block tells me everything is fine.. another 4 hour drive home and it's not fixed. Ended up taking it to a manufacturer dealership to get fixed. Their mechanics are not good here, service isn't good, sales is non responsive and pushy. Would not recommend buying from here. Theirs a better deal somewhere else. AVOID THIS PLACE! read more

They are liars. They said I couldn't get financing. What they meant was they were inept and THEY couldn't get me financed. I financed $35k at Auto Class Direct. read more

The sales people are quite nice, but the cars are crap and they use shady tactics in order to sell them. I went to take a 2006 Ford Expedition for a test drive. They gave it to me on fumes so I couldn't drive it very far. Against my better judgement, I purchased it anyway since I needed an SUV and it was within my price range. Within hours of purchasing the car, it began to have problems. I took it to a local Ford dealership to have it looked over. Turns out, it needs nearly $1000 in repairs. The front end needs to be rebuilt, all the spark plugs are misfiring, cylinders need to be changed ... even the tire pressure sensor that the salesman at Certified Autoplex said they'd look into needs to be fixed still. I know I bought a used car but I purchased it from a dealership. I don't think it's asking too much for it be mechanically sound enough to drive for more than a few hours without problems. I cannot stress this enough: AVOID THIS PLACE LIKE THE PLAGUE IT IS! Before anyone at Certified Autoplex claims I'm some jealous competitor, I purchased the 2006 Ford Expedition (stock# 6LA37614) on Saturday, April 18, 2015 from Ivan Matijevic. I took it back to Certified Autoplex on Monday, April 20th where they said they couldn't find anything wrong with it despite the issues it was having. I then drove it from there to Sam Pack's Ford to get it thoroughly looked over. They've had my car since Monday. It's now Thursday, April 23rd. If I'm lucky, I'll get it back today. Currently, my Expedition has been in the shop more days than I've been able to drive it! read more

Ran my A+ credit, appraised my trade, negotiated payment and called me in to sign documents "This was during rush hour in dfw". I get there and the payment is $30 more than we talked about. That's $2,500 more than agreed. Total waste of time. read more

My initial experience with Certified Autoplex was good. My salesperson was helpful and easy to work with. I was really excited about my car until I realized that what I thought I bought was not actually what was on the car. The advertisement on their web site for the car listed a specific type of tire which is what is normally sold on this high end car. The tires listed were NOT on my car. Certified Autoplex claims that they are not responsible for what is listed on the advertisement because that is the information that comes with the VIN. They do not care to ensure that the product is sold as advertised. Not their problem. NO offer to replace the tires or anything beyond me buying new tires from them. Be ware, don't assume they will stand behind the product they have sold you or that they have advertised. read more

If I could this zero stars I would. They sold me a car that they did an oil change on but they didn't put the oil filter on properly so all my oil leaked out within a week and I had to get my car towed to a VW dealership. After they fixed it I was left with an $1,800 bill and Austin @ Certified Autoplex refused to help me. read more

I've bought a lot of cars in my life and I can honestly say this by far was a 5 star experience. First of aĺl, I stumbled onto their website. Gary called me and left a message to call him when we were ready to purchase a car. They had the exact car we were looking for, so we set up a time to test drive it. When we showed up, Gary had it waiting for us and it was perfect. Unfortunately we did not have a lot of time to make a deal. But to my surprise, we were out of there in 15 minutes with a deal on the Car we wanted. We set up an appointment to come back a few days later to sign papers. That's when we got the pleasure of working with Marina. She was great. Overall it was the best experience I've ever had. Thanks Gary and Marina. read more

Well I'll start with the positives. Yes they have a good selection at a good price. They set it low so that they do not need to negotiate. I also did not feel pressure to buy like some car lots. Negatives: I was very up front about my situation. I let them my credit score was 650 & currently being worked on by a credit repair company. They said no problem and that they do one soft credit pull and 6 companies would be competing for the loan. I specifically asked, "so even though 6 companies are competing, there is only one pull?" The salesman said yes. I fill out the paperwork and talk to the finance guy. He tells me 4 of the 6 have turned down the loan and the other two have left for the day, promising to get back to me tomorrow. He never called back. I had to call 2 days later, where he quickly told me the other two companies turned it down as well. He told me I was misinformed. That they pull one hard pull and the companies each pull a soft pull. Neither is true because I had 6 new hard inquiries on my score. I would have never gone through the process had they been more informed of what actually shows up on your credit as a hard inquiry. read more

I was looking for a Mercedes for about a week and I stumbled across their website. I saw what I wanted and contacted them the next morning. Ivan was quick to help me with my purchase. I traded in my car and I got in and out in less than an hour. It was the fastest process I've ever been through and I would go back again as a returning customer. Demitri was pretty awesome as well, he was thorough and answered any questions I had. read more

I would highly recommend anyone to go see Ivan! He is super knowledgeable and cares more about the customer feeling comfortable and in love with the car they're about to purchase than actually making a sale. I also love how accommodating and friendly everyone at Certified Autoplex has been from receptionist, to finance, and even management. It makes the car buying process super easy and gives peace of mind, very important with such an investment. I just purchased my 2nd vehicle from Ivan and will definitely be back with my next purchase! Thank you all! read more

I'm giving Certified Autoplex 4.5 almost stars, and it's because of their Sales professional Darrell Hare. He's the most honest and honorable person I've ever met while buying a car lol. My wife bought the car and I was along for the ride so to speak. I'ts hard to put our overall experience into words just suffice it to say, we got a great deal, a great price, and great car. Dimitri was very helpful to us as well as even the owner. I highly recommend them! read more

I purchased a truck on May 12th and am STILL waiting for the title. When I call, I am directed to voice mail that obviously isn't checked, for I've never been contacted. The vehicle is great; as for the rest, not so much read more

Easiest car buying experience ever! I knew what I wanted and they had it. I was out of there in no time. Ivan was awesome! He had the car ready when I got there and I drove up from Austin. Once I bought the car they had it shipped to me. Amazing! Thanks Ivan. I'd send anyone your way. read more

Top notch customer service! After I purchased my vehicle they followed up to make sure everything was great. Had some minor issues but they made it right. I will be referring many customers to them and they have made a customer for life! read more

Large inventory, fair price, User friendly website (easy to navigate), Friendly and nice people. Ivan, the sales associate is so helpful and Austin S. the manager is consummate professional and honest. we never felt rushed or pressured to make a purchase. I would highly recommend this place. read more

Darrell Hair made everything quick and easy process for me. Very low pressure and excellent customer service! I will definitely be returning when it's time to get another car! read more

What a great car buying experience! Very low key place with a great selection of cars. No high pressure sales. It is very similar to CarMax, in that I picked my car (BMW i3) asked them to run the numbers with me trading in my car and just financing the car I was buying. They came back with 6 scenarios with various combinations of warranty, no warranty, 60 month, 72 month and the APR's associated with each option. I picked what I was comfortable with and in 30 minutes the papers were filled out and I was signing and out the door. I think the people who are complaining would have complained anywhere. You can't just walk into a car dealership and buy a car without doing your research. Fix your credit before trying to finance (or know what your credit is so you're not surprised), know your negotiating points before trying to finance, research the cars you're interested in before trying to finance. Also, all car dealerships are "first come, first served", don't be surprised if the car you want is gone if you didn't leave a deposit for it. read more

If you are like me and don't want to take the new car depreciation hit, then this is the place to find a gently used car for an awesome price. I have purchased three cars with them and highly recommend them. The trade in allowance was generous and the prices are impossible to beat. The service was great from start to finish. Their willingness to work with me to meet my specific needs was fabulous. Luke, my sales person, was always attentive and, Austin, the general manager, stays right on top of what's happening. read more

Buyer buyer beware. Deceptive practices! I will start with saying the sales person, Brian was very sweet and helpful, Here's the BUT....We went in Saturday to look at a platinum pickup, came to a price agreement with the sales manager IN WRITING, they required a deposit which we were told was non-refundable if we backed out of the deal, which was acceptable since we wanted the truck and were paying cash but the bank was closed due to being Saturday afternoon. This was a Christmas present for my husband, so Imagine our shock and surprise when Monday rolls around we get a call saying they want $1500 more because they thought they were selling it too cheap and have had other calls on the truck! If we had backed out of the deal we would have lost our $500 deposit but they didn't hold up their end of the deal and gave up nothing! Apparently the dealership is held to a different standard and has no responsibility to the buyer or even holding themselves accountable for best business practices! They also still cashed our $500 deposit I am still waiting on it to be refunded! Isn't that called BAIT AND SWITCH?! read more