My husband was interest in getting an SUV. Leann was great and very personable. She answered all of our questions and kept us updated before we came in for a test drive. We were also able to use my current car as a trade in and she made the process quick and easy. read more

Certified Autoplex is a devious and unscrupulous car dealer. DO NOT buy a car from them. I came from out of state to buy a car. After going on test driving, I noticed a smoke smell. The salesperson said she didn't know about it because she had never been in the car before. It had clean carfax. I went ahead and made the purchase and got it detailed after getting home. My detail guy discovered several defects in the paint that only professionals would notice. I then took it to a body shop that confirmed it had been wrecked and was not professionally repaired. Now we are stuck with a 2026 SUV that is worth half of what we paid for it after 3 weeks. They should have seen these problems with the car. There is no way they would not have known about these issues and handed out a clean car fax. Terrible and dubious dealership. read more

They sell lemons. We got a used car from them and within six months there's already thousands of dollars in mechanical repairs. Brakes are bad, the car creaks when it moves and the timing belt is messing up now. They told us the information for the warranty was on a flash drive and they couldn't show us a paper copy, the warranty information is that there is none. Intentionally misleading, they try to rush you through paperwork and don't make it accessible for you to read. read more

I purchased a 2022 Tesla model s with low miles Car fax was clean However after purchase I went over in greater detail and the car has surely been repainted in certain areas Just very hard to see as it was a decent repaint job However the dealership posts that they thouroghly inspect their used cars So they would have surely noticed it as I did So either they did not do the inspection or did and not disclose it Buyer beware read more

Fabio was a blast to work with. He found the perfect match for me and worked to earn my appreciation in how smoothly the whole process went. Will be sending others to see him!! read more

Fabio was very helpful and friendly. Helped me get approved and let me Test drive vehicle right away. I will recommend anyone wanting a good deal for very nice vehicles. Ask for Fabio he will take care of you. read more

They sell bad cars!!! Josh sold me a lemon law car not providing me documents showing this and now I can't even refinance my car due to this!!!!!! Ally is making a killing off me!!! I am WARNING buyers to not buy here!!!!! You will regret it!!!!! read more

Edited to include response to owner* The short: Pro-haggling dealership squeezed $500 out of us through "special services" on the purchase of a vehicle. The long: We drove an hour and a half to look at a vehicle. Fabio said he would get the vehicle "ready for us." We arrive and decide we want to purchase the vehicle. At our request, Fabio removes all of the additional expenses except for one category I believe was listed as something like "additional services." OK, Fabio, why did you not remove that? Well, I can't. Remember how I was getting it ready for you? I was applying product to the paint and tires. Typically, when I perform a favor for someone, that looks more like me getting someone a complimentary cup of coffee. Or helping a student with an assignment using my free time. Not upcharging someone on services without explicitly telling them. Why did the dealership do this? I think it's probably simple. They have an agreement with other companies that makes the practice of preparing vehicles this way very lucrative for all parties EXCEPT the customers. We took the deal after trying to get them to be as reasonable as possible. They reduced it to $500 from $700-$800, and waived the 3% credit card fee ($90). That's all well and good, but that still leaves me out the $500. I would rather pay the convenience fee for the card which would be more justified. Could the Dealership be looking out for your best interest by overriding your preferences? Even if you humored that idea, these products/services are difficult to justify because when it comes to the two large expenses: -Nitrofill is nitrogen air going into tires. It's even free at many businesses. Our outdoor is approximately 78% nitrogen. -Cilajet appears to last maybe up to 6 months and can be removed with a quick polish. You also don't know how thoroughly this is done to the vehicle with the claybar or how thoroughly the employees are trained. It also could result in the swirling effect mentioned in another review. As with Nitrofill, you're paying for a warranty. The base product is a $20 polymer wax that you can apply yourself. You tell me. How do cheap services total $800? Why are you not given a choice? This is a shame because paperwork was pretty easy and the staff was nice enough. I almost gave at least 3 stars, but the more research I did the more I changed my mind. I still bought the vehicle because it would have been more inconvenient not to at the time, but I think the dealership should be more honest and transparent going forward. EDIT: The owner's reply unfortunately does a good job of supporting my point. An apology is a great start. "We were open late for you." That doesn't prove anything when you're making a multi-hundred dollar tip off of markups. Of course you're open late. Additionally, just because you're charging less than other dealerships on hidden, low-value services isn't a great argument. Management really read what they wanted to read and then spat out a manufactured response designed to protect their practice of disenfranchising you to earn a commission. Also, the information he mentioned isn't the whole truth. Please do your research before coming in, or better yet choose a no-haggle dealership. Dropping my review to one star. "He who can be trusted in small things can be trusted in big things." *Also, please refrain from inserting personal information in your reply. read more

We made an offer on a 2014 Mercedes CLS 550 last week. They priced it for $12900. We said we would be back the next day with the extra cash it would take to pay off the taxes etc.,. Ricky said he would hold the car for us. Next morning we told him get the car ready. When we got there. They realized they did not want to sell the car to us because they underpriced it. Ricky said they can't sell it to us because they don't have the title. Yeah right... When we left, I said wait a few days and watch they will advertise the car for more money. As predicted they bumped up the price $2K more. These people could of been up front and prevented us from going there a 2nd time only to be vastly disappointed. Bad business operations, they brag they sell a lot of cars, about 30 a week. CASH ONLY. read more

Leann and the team at certified auto plex are amazing! They got us into our new car without having to be at the dealership all day. They were polite and very easily accessible when it came to our questions. We haven't purchased a car in a while and they made the experience seamless read more

Certified Autoplex - Used Car Dealers Near Me - Dallas, Texas

Fabio fue de excelente ayuda. Nos atendió muy bien estamos muy contentos con su servicio.

After having my car just over a month the service alert for brake pads came on. Contacted the sales person Leann McCants and she suggested the brake pads may still be under warranty. Insulted because brakes are a wear and tear situation. Working from home, that would not be the issue here. Her GM said I drove the car 435 miles and for 5 weeks. No comment other than cuss words. The GM further recommended I drive 435 more to Dallas to get the brake pads replaced by their dealership. My customer service experience was not good at all. I do not recommend this dealership to any of my followers. read more

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We worked with Fabio to buy my truck and it was a refreshing change of pace for buying a vehicle. It was the easiest and best buying experience I've ever had for any vehicle, new or used. I highly recommend Certified Autoplex and Fabio. read more

Fabio amazing person and he made everything fast! thanks for amazing job very satisfied

After more research, we are not the only ones to have this happen to them. Do not buy from them and if you do - make sure your VIN search & car history is impeccable. We were sold a lemon. read more

In summary they are scammers and worship the dollar over anything. I bought an item from them on eBay. The item was a used smart key for 2019 BMW 750i. The item was advertised for 2017 - 2019 BMW 750i. The item was advertised as is, and was advertised as programmable and check with technician whether it can be programmed to my vehicle. There were two issues though: 1. I took item to dealer to program and it turned out that this item cannot be reprogrammed whatsoever because it is tied up to the VIN of the vehicle. So in principle this item is not programmable at all and should not have been offered for sale with intent of programming 2. The item upon power on, showed on screen software last updated June 2013. Then this item is not even for the vehicle in question to begin with and this is for older model vehicles. I requested return and they refused indicating item was sold as is. This is a scam for the reasons above read more

Certified Autoplex - Used Car Dealers Near Me - Dallas, Texas

I had a terrible experience here. Do NOT buy from here. They're lying about the cars price online just to pull you in. And then lie straight to your face about it. Brian the car salesman continually texted me after hours and the financial manager is a scammer. Don't buy from here unless you enjoy being cheated read more

My husband purchased a vehicle from Certified Autoplex, Inc. on July 16, 2022. Cash purchase. When he went to have the title transferred to our son earlier this week as part of his 18th birthday; the DMV informed him that the application for title transfer the dealer submitted was rejected months ago (last summer). He never heard anything from the dealership regarding this. Per information received from the DMV today (March 31, 2023), it was rejected due to the title that was submitted being "superceded" by another title (meaning Certified Autoplex, Inc. did not have the most current title). Because of this, he does not hold title, even though he paid cash for it almost 9 months ago. A formal complaint has been filed with the Texas Dept of Motor Vehicles. Unfortunately, it does not appear that he is the first person this has happened to at this dealership per other reviews on Google. read more

Absolutely horrible experience just walking in this place. Came in pre-approved looking to purchase a vehicle found online. When asked to test drive was told that can only happen if I was purchasing the car today. Spoke to the GM and was told he would change my sales person. The sales person told me this directive came directly from his GM. There are plenty of other dealerships who want to earn your business, this clearly is NOT one of them. read more

Very disappointed on how this dealer wasted my time and adds $995 in fluff dealer prep charges that are not included in their posted prices. I was considering buying from this dealer and a similar Volvo from Hertz buy a car. I submitted an email offer to my salesman and did not get a response. Over the next two days I sent 2 emails, 2 text, and 2 phones calls trying to get my sale rep to respond, on my 3rd call he finally picked up the phone and said he was just walking in and would call me back in 5 minutes. After waiting an hour with no call, I had enough, so I called and asked to speak to the sales manager who advised they are short handed and the salesman was out the past two days causing the issue. He then informed me they do not negotiate on their listed web prices which is fine, but just list on your website your a no haggle dealer so as not to waste your team or my time. If your looking to buy from here beware that in addition to their list price, and expected TTL fees, they charge an additional non negotiable $995 dealer prep fee for nitrogen gas in the tires ...something you can get at Costco for about $5 a tire. Again since your prices are firm, just be honest and add your outrageous $995 dealer prep fee to your web prices, and list them as non negotiable. Regarding their S 60's, I found most of their S 60's were from Hertz, so I went to Hertz car sales website, found similar cars for 3K to 4K less, and Hertz website notes on their prices are no haggle, and only additional charge is TTL, no other fluff charges. I called Hertz and 1 15 minute call got my out the door price for the same car, nearly the same miles, for about 3K less. read more

We had a fantastic experience! Although we arrived late in the day, everyone was friendly and courteous, and even better--no pressure or hassle. We were able to test drive and go through the buying process within a couple hours. Leann was kind, knowledgeable, and helpful. We would recommend her and this dealership to anyone! read more

Rich was professional and very friendly. He gave us a wonderful car shopping experience. Everything was detail orientated. We were in and out for about an hour. We are happy to bring our vehicle home. Car was charged, washed, and vacuum. We would recommend this dealership to others. read more

All. 5. Stars. Never have I had a car buying experience such as this. Josh helped me from the beginning to the end in purchasing our new car and he was more than helpful throughout the entire process. This dealership has a fleet of very nice and well-maintained high-end vehicles for a very reasonable cost and a very enjoyable experience. Never thought I'd say that in coming out of pocket spending money, but I'm not kidding about the headache that was saved in dealing with this establishment as opposed to anyone else. Get down there ASAP and ask for Josh, he'll definitely help you and get you in your next great vehicle. read more

Drove down from Houston and the entire process took less than an hour! Leann made sure all of our questions were answered and I must say we had many questions (lol). They have the best cars and the best deals around. read more

I can't believe everything that happens here. The moment I bought a car here, I had a hard time every day. With so much trouble I'm spending a lot of money and time read more

Fabio was great from start to finish. He made sure we were taken care of with our purchase. The process was rather quick. The facility is awesome and they take pride in the cars they sell by having them always clean. read more

Best car buying experience in the game! Josh has us hooked up from the first time we exchanged information to me driving out of the lot with the car that I wanted. It was awesome, and he hooked us up with maintenance. I definitely recommend here, especially Josh. Also, if maybe you're like me and wait till after you got your car to eat all day stop by Sabor Latino for some quick bites. read more

Today I bought my first car (2014 Volkswagen Beetle) at Certified Autoplex. We where in and out in about 3 hours, but the staff still gave my family and I enough time to think things over. The financial process was super easy, and the lifetime warranty was a big selling point. I would recommend going to look at Certified Autoplex! read more

Certified Autoplex - Used Car Dealers Near Me - Dallas, Texas

Came in fully approved 50% to put down and when asked if I can test drive a vehicle was asked if I was serious and ready to buy today. Complete lack of customer service and this industry wonders why online companies are putting them out of business. read more

Approve financing off their website. The next day told me to stop a carmax for appraisal in my trade which I did the next morning. Sent the official appraisal as instructed. The same day I was told our wholesale manager sold the car. I had a contract with approved financing. They sold it anyway. Now my credit bureau is damaged with two of their finance companies making a inquiry. So I unleashed, the Attorney General's office, Dealer licensing department and better business bureau. Then filing a law suit for consumer law violations. read more

I bought my vehicle in December 2023, since then it's been nothing but problems! I contacted our sales guy a few weeks later and told him about the issues we've had. We took it back up there to supposedly have his mechanics look into it. Sat at the dealership while they "looked" at it and supposedly fixed it. THEY DID NOTHING!! We took it up there because the fan was sounding very loud and the brakes were squealing. They filled up the coolant telling me it was empty and that they replaced the rotors. However, the squealing sound started up again and the loud fan noise. This time I took it to a mechanic who told me the hoses were leaking, the timing valves, solenoids, and camshafts all need replacing! I'm looking at over $7000 worth of repairs. Why was this not discovered during their 115 point check before selling the car? Why wasn't it discovered when I took it back up there. $7000 worth of repairs on top of the $32k I paid for the car!! Ridiculous! STAY AWAY!!! read more

This place is here to take your money. My family was looking to buy a car, we put down a $1000 deposit here, and we were told they were going to service the entire car to the best of their ability. We got there and the brakes were rusted, the sunroof was missing, the panel to the fuse box was missing, and many of the things that had been promised to be fixed for a fee that we would pay, were not fixed. They then tried to get us to sign a contract that, if we wanted to get our deposit back, we needed to sign away our right to write a negative review, then they would refund our $1000 deposit, that we had been told was refundable, with or without a contract. This place will scam you, and it is a facade. Find another dealer, with legitimate intentions and morals. read more

Purchased a vehicle with Dennis Hartsock and I found him to be accommodating, very up front and honest, low pressure. We were there on 2 different days to test drive some vehicles. No pressure when we left the first day and returned today. We test drove 4 different vehicles and spent lots of time going through our choices and when we were ready to purchase he was fast, professional, respectful. I walked away with a very nice, high end vehicle at a fair price and all were happy with the transaction. I'd highly recommend Dennis and Certified Autoplex. read more

Deceptive sales practices. Purchased what I was told was a Mini Cooper Countryman with the John Cooper Works package. Took it to the shop get get looked at and allignment done and was told it wasn't one. It just had the steering wheel and a couple door gaurds just to look like one. Huge difference. It's like buying a V6 Mustange and someone slapped Shelby GT badges on it and sold it as a Shleby GT Went to the dealership today today to find out what could be done. I was brushed off by management. I was instantly told, "We can't take the car back and we can't give you any money" Then he asked how much the brakes would cost to upgrade, and he said... I might be able to maybe get you $500 (towards the $850 break kit) not counting for the thousands in performance it would need to even need them. As all informed people who don't like being taking advantage of or ripped off, I called around to a couple attorneys to see if I have any legs to stand on. I was advised that there are a few things and what they were. However, it's a 30 day or more process. So, I opted to go see the dealer today to see what they would do to make it right. When I was told he "might be able to get me $500" but it would take "moving mountains" I shared I spoke with an attorney and don't want to go that route. But I know what you did was wrong. He got short with me, and told me to leave after giving me his card and telling my to have my attorney call his. A customer had been outside through a good portion of this and he went in leaving me by my car. She was walking by and kept staring at me so I just said, sorry for causing a scene ma'am. Just a disagreement about my car as it's not what I thought I was buying. Got to be careful cause there's about 3k in difference. So, the manager now pops his head out, threatens to have me arrested, and that I'm on his private property. Yeah, that will win you some customers for sure. My sales rep was amazing, and everyone was nice enough. Just make sure you run the VIN on the cars before you buy them so this doesn't happen to you too. I would hate for someone to buy an M3 BMW where someone just chipped off the 25 and put an M in front of the 3 with the right badging. I sold cars 10 years ago, but never have been mechanically inclined. I got duped because I was naive and trusted the dealership was selling what I was told I was buying. read more

The Place is good and cars look great. but BAD Customer Service, day later I bought the car Check Engine came on. i looked around and noticed the Emmision Sensor was broken had to replace it and cost me $90 bucks, gave me the car only with 15mIles of Gas. we're knocking my windows after i just hopped in said I needed to get out because they were closing the gatea. Rhey we're hurting me and didn't had the time to place all my items from my recent car I traded in and didn't let me configure the car suck as mirrors seats etc. to finali they wanted a 5 star rating and a good comment just so we can receive 3 free oil chabye for positive reviews on this place. I don't recommend it. read more

Less than 30 days after buying my BMW X3; dashboard lit up like a Christmas tree. Brake pads needs changing. Salesperson Leann McCants says maybe it's still under warranty. My 11 year old knows brakes are wear & tear and would never be under warranty unless recently installed. Her GM says I drove it 435 miles and for 5 weeks ~ and to drive the 435 for them to address it. Not certain that there's a race card issue here but it strongly resembles such. I DO NOT RECOMMEND at all. Totally displeased with the way I was handled the entire process. There's more but you get the point. Not good at all. read more

DISHONEST COMPANY. STAY AWAY. Had an unfortunate experience today. They kept saying "we're not like other dealers." They said on the phone they'd "work with the numbers" and after we showed up they were NOT willing to work with anything. They made an offer in person and then said never mind when I decided to accept it. Granted, i took a few minutes to discuss the offer with my wife and then called my bank. Bottom line for me... I WAS LIED TO AND DECEIVED. This fit the stereotype of the "other dealerships" that they tried to set themselves above. Don't fall for their gimmicky practices. Just go to a reputable dealer. read more

I bought a BMW 135IS CONVERT.. The car was improperly inspected, improperly prepped, and was problematic from week one. Certified Autoplex refused to assist or honor their warranty and told me I was on my owm the car was sold AS IS. BEWARE!!!! THEIR WARRANTY HAS SO FAR BEEN BOGUS! read more

Leann McCants was great! My husband bought his dream truck. Everything was quick & easy. Awesome customer service! Thank you Leann! Also received a free two year plan for my vehicle! read more

Three months ago I bought a 2006 Honda CRV from them for $6700. We had to wait a week to take delivery after we paid because the AC wasn't working. They bought a part and installed it and we picked it up. It wasn't working the best, then about 10 days ago the AC compressor seized up, took out a couple belts, the power steering and the alternator. Cost me $230 (at my mechanic) to repair the belts, and now it's another $800 to repair the air conditioning. Spoke with Cami (owner) - he suggested I reach out to the ebay seller on the part (in China) to enforce the 1 year warranty. Not getting warm fuzzies on the quality here..... I stopped by tonight to talk to Cami and give him a chance to make it right. After a short conversation, he agreed to write a check for $150 (half the profit on the car). He also offered to buy the car back. He was reasonable, and I appreciate him working with me. If I buy another car from his shop, I would have my mechanic check it out first. read more