I heard about Dallas Lease Returns from a friend of mine and I went there to look for a car. I met…read morewith Yulian and I could tell that he didn't just want to sell me a car, he really wanted to get to know me. I could tell that he truly cared about my needs and wants and did his best find the ideal car for me. I haven't currently bought anything from Dallas Lease Returns because we are still in the searching process. I know that with Yulian's help I'm going to walk away a 100% satisfied customer.

I would strongly caution anyone considering doing business with Dallas Lease Returns and…read moresalesperson Brandon DeSantos. My experience has been one disappointment after another. Initially, I asked for documentation showing repairs that were supposedly completed on a vehicle. When I requested an invoice, I was told the vehicle had already been sold, so I dropped the issue and moved on. Later, my wife ended up pursuing the same vehicle through a different salesperson. For reasons I still don't understand, Brandon DeSantos was involved in the transaction again. My wife was told that the vehicle would be delivered and relied on those representations when purchasing the car from out of state. After the deal was completed, the story changed, and now they do not want to deliver the vehicle as promised. Throughout this process, there has been a constant pattern of conflicting information, broken promises, and poor communication. We have text messages documenting many of these conversations, which makes the situation even more frustrating. Buying a vehicle should be based on trust and honesty. Unfortunately, that was not our experience. If you are considering purchasing from Dallas Lease Returns, I recommend getting every promise in writing and verifying that all terms are fulfilled before completing the transaction. Based on my experience, I would not do business with Brandon DeSantos again.

I did not purchase a car from here, but wanted to share my excellent experience with this…read moredealership. Cotroneo Auto Group offers an auto detailing service, and I got my 9-year old SUV (new to me) detailed by Paco. He did a terrific job on detailing the interior of my vehicle. I could not find an area that he missed in the interior. He was very thorough. The staff (Robert, Paco, Sheila) was terrific. They are kind folks who care about service. I felt welcomed as soon as I entered their door, and I wasn't even there to purchase a car! Note, I would recommend calling ahead to schedule a detailing appointment as this service is available mostly during the weekdays.

Cotroneo had the exact Porsche we were looking for and at a very competitive price. Karl made the…read moreout-of-state car buying process very easy. He was responsive, took his time showing the vehicle to us via FaceTime, and he walked us through the purchasing steps. Shipping was handled quickly and title arrived shortly thereafter.

I highly recommend this Dealer! If you have a low score, they will help! Armando the Finance…read moreManager is awesome. Everyone there is great! You can see the CarMax and history of each car. I got an awesome vehicle!!!!

Wonderful people and even worked with us when I lost my job and was unable to pay for a couple of…read moremonths! That kind of understanding is a rare thing these days.

Bought a BMW X6 - so far it runs perfectly. Would use them…read moreagain in the future. Thanks to Prince and George for the great customer service!!!

Bought a Porsche Macan a year ago! Worst experience ever! I should have known by where they are…read morelocated

From start to finish, the looking, test driving, and purchase was a FLAWLESS experience. From the…read moreminute my daughter and I walked into the showroom, (which is a BEAUTIFUL classic car museum...) we literally felt like we made new friends. Bryan, the GM, was incredibly welcoming and friendly...and the minute we told him we lived in Frisco, we got a history lesson that we'll never forget! Our salesman was Jack...well, I cannot say enough about this young man. What an ABSOLUTE GEM of a human. Lemme just say that all of these BIG pre-owned car dealerships (and we visited NO LESS than 8, maybe more...it was miserable) could learn a thing or two from him about selling a car. No one chased me around the lot, no one blew up my email or rang my phone off of the hook. He let us look around at OUR PACE, was VERY knowledgeable on the cars we were interested in, and there was ABSOLUTELY NO PRESSURE WHATSOEVER. None. Let me add- they have a refrigerator in their showroom full of different sodas and water...that was literally the coldest Dr Pepper I've ever had. I'm stopping by for another one next time I'm in that part of town- and will expect more on the history of Frisco from Bryan while I'm there! Anyway, the buying process.... A lovely lady by the name of Ms Parvin put all of our paperwork together last Friday evening. We walked into Texas Car One just before 2:00 Saturday and were driving away by 2:15, cold Dr Pepper in hand - she was SO kind and KNEW we were in a hurry to make my sons baseball game back in Frisco, so she explained things quickly but VERY THOROUGHLY. My daughter is THRILLED. She (WE) LOVE her "new" Volkswagon Tiguan!! WE WILL BE BACK! I look forward to doing business with these fine folks again, sooner than later! I'd give 10 stars of if I could! Thank you all!

My niece came to this dealership needing a car. She found a really cute car but needed a co-signer…read more She called me and of course I agreed to it since she is a responsible hard working young woman, and I would do anything for her. I mean I helped raise her and she is like my own child. I emailed everything over to the dealership and she was approved with my credit as a cosigner. She signed her paperwork that night and then we both went back up there the following morning for me to sign my copies because I was at work when she went up there. I sat down with the finance manager and he had everything ready. He had already gone over everything with her and just needed my signatures. No problem....but one. I wasn't paying attention and didn't even notice I was signing as the borrower and she had signed as the co-signer the night before. She didn't even notice. In fact, I signed where she didn't and blindly signed the documents not even noticing they had switched me as the cosigner to the number one borrower and her as the cosigner. Ok. Well the finance manager did not go over a single document with me. Not one. He just said everything is already approved sign here and here and here. No problem. Except when it comes to the GAP insurance. The night before, she declined the insurance because it was going to raise her payment higher. She is young and not experienced so she just said no she didn't want it. It wasn't even mentioned to me and I am the borrower. I would have told the dealership I had to have the GAP insurance, and my niece would just have to pay for it if she wanted the car. But it wasn't even brought up to me. Now I have not financed a car since 1998, and I still have and drive that mustang. That is the last car I ever paid for. So its been awhile. However, GAP insurance is a must and should have been offered to me. Now all of this is my fault, I get that. Not noticing the finance man switch the financing to my name and my niece being young and not experienced at buy a car. So all of this is my fault I understand. Of course I feel stupid. That is not the point. It is the dealerships responsibility to go over everything and especially let the person signing the papers know hey YOU are the one buying this car, not your niece. In fact, she was on as a cosigner only so she could get the car insured. Why didn't the finance man go over everything with me including did I want the GAP insurance? I mean I AM the borrower and it would have been MY decision not my nieces. So, I did some research and the old bait and switch is very common with dealerships. They switch the financing to the strongest borrower. Why didn't the man tell my niece hey, your aunt is actually buying this car. She wanted to do everything on her own and hated to even ask me if I would cosign. But the underhanded way this dealership told me and my niece I was the cosigner and then switched it to me being the borrower is unacceptable. I know it is my fault. I work 55 hours a week and I am tired and that day was no exception. Car salesmen are the worst of the worst. Underhanded greedy misleading salesmen. This dealership is NO exception. Please if you are an inexperienced vehicle purchaser, take someone else with you that can catch this stuff. Don't go when you are tired. Have the finance man go over everything with you page by page. And do not just sit and sign while the salesman just shoves the papers in your face and says sign here and here and here. Don't blindly sign anything. And IF you buy a car always buy the GAP insurance. That's a no brainer. Do better salesmen, do better. The finance manager Brian should be ashamed of himself, but he isn't. Underhanded people never are. Sincerely, a tired, over worked not a lot of sleep aunt who would do anything for her niece.

Phil from Elite Auto Body Shop saved the day! He was responsive in Yelp, communicative throughout…read morethe process on the phone and in person. Between him and Kabu, they took very good care of me and my Camry. The pricing and labor was fair and they were professional throughout the entire process. Kabu also dropped me off at a near by coffee shop so I can work while they were working on my services and picked me up when my car was ready. Excellent place to do business. They treat you with respect and go over and beyond to provide quality service and provide details about your warranty. I will be going back again!

Thanks to Yelp, I found this place. My car was making a weird noise and Elite took care of it. I…read moreresearched to cost and found the pricing reasonable. I'm sure the dealership would have charged way more. I while consider them for all of my auto repair needs going forward.

This was my first time contacting O'Reilly on Old Denton in Carrollton. I had a dead battery late…read morethis afternoon and needed to get the battery charged and planned to replace. It took a little longer to get the mobile person out to my home and realized I was running out of time to get the new battery today. I contacted Francisco, who could not have been more helpful and professional. He verified he had the replacement battery in stock. I said I was concerned that my car may not start tomorrow and he said they could give me a battery charger on loan. So I went to the store and he said he could put the new battery now. He was the most professional person and encourage anyone needing any auto parts, go here! I was never rushed and felt my business was appreciated!

Marty was so helpful and assisted without me asking him to. His professionalism was much…read moreappreciated and he helped to install my wiper blades no questions! This man deserves more than I could have given him. I'll be back for my vehicle needs.