Certified Heating, LLC - Keith Nelson owner: I had my old A/C unit replaced 6/7/2021 by this company and I highly recommend them. His prices are very affordable so, if your A/C Unit went out and you think you can't afford a new unit...look no more. Nothing beats a call. I am an actual customer and I'm satisfied. read more

Certified Heating - Air conditioner installed 6/7/2021 by Certified Heating, LLC - Keith Nelson. Installed and removed the old unit. - Heating & Air Conditioning/HVAC Near Me

I would never recommend this guy to anyone. First off he is not reliable. Sets appointments and did not show up or call to say he cannot make it. This went on for 3 months. The second issue is he gave me an estimate of $750 to clean my 9-year-old boiler. Since he would never show up, I called Chicagoland heating. They came in and totally cleaned the boiler for $165. Since then, I have run into others he has serviced. Was told his ploy is to convince people they need a new replacement and they did not need one. Beware read more

The furnace was wired incorrectly. There was not an automatic shut-off switch installed per code. Tried unsuccessfully to get them to look at furnace and they were incommunicado. read more

This company instilled my boiler for a good price, they came on time and cleaned up any mess they made. I will definitely use them for the maintenance of my boiler and air conditioning unit. read more

Buyer beware! This was experience and review of this company last year: On 7/15/2018, we called Qualified Heating, Inc. and spoke to Keith Nelson. He came out later that day to address our central air not working. We were thrilled that he would come out so soon, especially on a Sunday! It was extremely hot in our home. Keith came out, inspected our system, charged the inspection fee and told us that our problem was that AC compressor was not working. Later that night, he called and gave us two options to get our air up and running. The first option was to replace our used AC unit with a new AC unit for $1,900. Or, replace the compressor in the existing AC unit for $1,200. Both options were expensive. The next day (7/16/18) I called him to go with option 1 and pay $1,000.00, and he said I could pay the $1000 now and pay the rest over some months. He said he was sending his guys to our home right away and that all the work would be completed the same day! We were overjoyed- we would finally have AC!! His guys (Rodney & Kenny) were at our home within a few hours. By the time I arrived home from work, only a couple of hours after the guys arrived to our home, the work was complete and they were clearing everything. One of the guys said they had to show us something. He took us downstairs and told us that the furnace was not installed properly and due to that fact, the air would not be able to flow freely and the cool air would probably not last long because it would eventually blow out the compressor again. This was the first we heard this; not at Keith's initial inspection nor before the compressor install. So, an AC compressor was installed for what? I paid $1000 for air that I would never have. Keith's guys left and no cool air was coming through the vents. We let it run all night, but by the morning, only warm air was coming through. We called several times and left several messages. Keith eventually came by about a week after the install, said our furnace installer was to blame and gave us the option to fix or replace our furnace. We have heard nothing since. I was really hoping to do future business with this company. A major letdown. read more

My air-conditioning unit was experiencing some problems in May of this year 2017 I am a single parent and I purchased my home in 2014 the furnace had a sign on it indicating Floyd's heating and cooling so I called the number and found that the company had been purchased by Kings Heating & Cooling, they wanted 90.00 to come out and another 90.00 for thr ac check and whatever the cost of labor and parts for repair. I was totally discouraged with this info but we were expecting the temperature to jump to 90 plus degrees and I didn't want to be without air conditioning so I scheduled an appointment. I also called 2 other companies one being Qualified Heating. I figured the first company to come out would check my ac, clean it and I would be all good. Keith Nelson from Qualified Heating came out and checked the furnace room and then the unit itself. Mr. Nelson was informative and extremely patient answering any questions that I had regarding both the furnace and ac units. He then went about diagnosing my problem. Unfortunately I needed a new compressor, however Mr Nelson contacted the manufacturer and found the unit was under warranty and then quoted a price for the labor to complete the job. I then got a second opinion from the next company and they stated the same thing bad compressor but their quote was 3 times the amount quoted by Qualified Heating, needless to say I went with Mr Nelson & QH. I am thoroughly satisfied with the service and integrity of Mr Nelson. He guarantees his work, and followed up to make sure everything was fine. He has gained me as a new customer and will be providing the annual maintenance for met ac and furnace going forward read more

I'm writing this review from my mother's freezing-cold apartment. Her thermostat currently reads 42 degrees. Her gas furnace stopped working last week Wednesday. The "qualified" repairman "repaired" her furnace Friday by replacing a bad igniter. This was the first day she took off work. The same igniter stopped working hours later, on Friday. She called right back and was given a variety of excuses why they would be unable to repair the furnace (again) over the weekend, but she would have the first available time slot Monday morning. Monday was the second day my mom took off work. Monday morning came and went, so she calls in to ask for an update. Excuses. She called several more times, and a repairman never came. She was assured a repairman would come at 8am--the first available repair time--on Tuesday. Tuesday (today) is now the third day my mom had to take off work. The morning came and went, no repairman. I called "qualified" and was told the repairman was running late on the last job--but wait--how is this possible if we have the first available time slot today? I asked and was hung up on. Finally the repairman shows up (albeit 6 hours late) and replaces the igniter. To summarize: This company does low quality work (repairs break the same day they are made) and their customer service is also low quality (repairmen completely blow off appointments, the repairmen are late when they do show up, and will have you miss several days of work instead of making repairs correctly the first time around). Take a look at all the other one-star reviews--you should probably hire any other company if you want any results (or a warm apartment). read more

We had a heating hiccup hit on Sunday, and I called a few people before I found an old coupon for air conditioner service and found the number of Qualified Heating. I can't speak for their air conditioner installation, but we are now toasty warm and I have a pretty good explanation of what to expect for my boiler unit and future maintenance/replacement timeline. The repairperson came out on Sunday and checked everything out, figured out what part he would need and ordered it. He set a time to come by on Monday, and then he called on Monday and explained he needed to reschedule to Tuesday. This was fine, as we were fortunate that the *really* cold weather would not hit until Wednesday. If we hadn't gotten a response on a Sunday, it might not have been ok, but all things considered I did not mind. The part and installation together (including both visits) was $370. This didn't seem bad to me, as I've had one repair needed with this system before for $500. He came by at the expected time on Tuesday (even though I missed his phone call to confirm), replaced the part, got both my partner and I together to explain what was up with our system and what we should expect for when to decide to just replace (our boiler system is about 11 years old). He also stayed long enough I could tell the water in the pipes was now toasty and the thermometer was headed in the right direction! Overall, it was not a perfect experience, but I am grateful for the good communication and competent repair! read more

Completely unreliable!! Never showed up for scheduled appointment. Didnt have the courtesy to explain being late or to not come at all. I can't judge their their actual work, since they never came. This is also a company which partners with American Home Shield Insurance, of which I was unfortunately a customer and waisted my money entirely. My recommendation don't buy the Insurance from ANYONE!! They always find a way to explain, why something was not covered and find the 'Looser companies like ' Qualified Heating, Air Conditioning, who are part of their scheme ' read more

I had a stellar experience with Mr. Nelson, the owner of the company. He was on my home warranty's list of contractors and he was able to come out within a few hours to identify and fix a very serious and critical carbon monoxide leak from the poorly installed venting from the hot water heater that had been detected by the company installing a new furnace earlier that day. Long story short, he was very attentive and thorough when fixing everything and making sure we had a properly placed detector for any future issues. read more

I was referred to Qualified Heating by a Friend who had great service for a furnace install. I just needed my furnace cleaned and serviced for the winter. He did a great job. Checked our water heater as well. I also asked him to check my dryer connection as well, with no problem he checked that. He was very knowledgeable about the furnace. He will definitely be our go to service company from now on. It has been a long time looking for a reputable company. read more

First off let me say that I like to support my black own businesses. I spoke with Mr. Nelson on Tuesday evening To see if he could come out to service my air condition unit, He told me he was unable to come out that evening but he will have me a call back in 15mins to schedule an appt. for wed which was the next day. Tuesday evening he never called back, I did give him the benefit of the doubt the a he probly got busy. I gave him the benefit of the doubt thinking he would call Wednesday morning because he did state that he could come out Wednesday afternoon. Wednesday morning and afternoon went pass And I didn't hear from him so I decided to call him like 5:30 in the evening. He told me he had got a little busy which I do understand, he stated he would give me a call back within 30 minutes to try to come out this evening which is Wednesday. I said OK It is 9 o'clock p.m. on Wednesday And I still haven't heard back from him. I do understand people get busy but running a business you should be more professional about it. At least call back at let your customers know something. Yes I have used him before and the service was nothing like this. read more

Very professional crew and excellent work!!!! This company came in a timely manner when I was in need during a cold Chicago day for an affordable rate!!! I will definitely be referring this company to my family and friends. read more

Worst company in the world. Illegally leaving us with a furnace that is leaking carbon monoxide. Tried to leave us with a furnace emitting carbon monoxide. No regard for the law. Told us the carbon monoxide leak was OK. Argued about replacing and got mad with me. Yelled at me. Insurance was covering furnace and showed up with no furnace. Stay away. Also several no shows. Let this go on when the temps were in the 10-20 range. Strung us along. Unethical business practices. Found out through our insurance they were all the reason for delay. They inspected the furnace Friday 11/14/14 at noon. After having the diagnosis that the furnace was broken and needed to be replaced they didn't file the claim with my insurance till Wednesday 11/19/14. Can't understand why the claim wasn't filed sooner. Called multiple times to check on the claim and was told due to processing the claim couldn't be filed till Monday. On Monday I called to check and they started they had filed the claim and was waiting on my insurance company. Complete lie, insurance started they had called the hvac several times to check and the hvac wouldn't file the claim. They were promising me they would replace by Wednesday. They were also trying to charge me an extra $1500 in extra modifications. 2 other hvac quoted me $2000 or less to replace including the cost of the furnace and all modifications. Why does it cost them $1500 in modifications when the insurance company is covering the furnace and labor when other companies would charge me $2000 total including modifications, furnace and labor. read more

Worst company I have ever dealt with. I would give them negative stars if I could. It took them 4 weeks to tell me I needed a new unit, and haven t even begun the process of replacing it. Would never use them again. Call back rate is zero. Show up status for appointments is about 1/20. I cant even count the NO SHOWs he has done. This is the worst I have seen. Steer clear of them. read more

So far I have had a bad experience with this company. I have a contract through American home shield which assigned me to them to fix my broken heat pump. I haven't had heat for 4 days now. I put in a request online late at night and American home shield said that the repair company would be contacting me shortly to schedule an appointment. I figured they would contact me in the morning. By 10:30 no call so I decided I would email them to move the process along. The repairman was to be at my house between 3 and 5, he arrived around 6pm he worked on the pump for about an hour then proceeded to tell me that he wasn't told it was a heat pump and that he was not familiar with them. He said it needed a part he didn't have and that someone would be calling me the next day to schedule another repair. At about 1145 I still had not received a call so I called them and explained that when requesting service through American home shield I specifically stated that I had a heat pump and when I spoke to someone to schedule my repair the word furnace never came out of my mouth so why did they sent a repair man who didn't know what he was doing? Then he apologized and told me a bunch of stuff about how not everyone is familiar with pumps. He said he would call me back in 20 minutes to schedule another repair it has now been an hour! No call. I got blown off Saturday. And then Sunday too. After placing multiple calls. The worst part is they tell you they're coming but then don't show up. So I had to sit in my freezing cold apartment for two days. On Sunday evening around 7pm the owner of the company finally came out, because I was furious. He looked at my unit and told me the wiring was wrong on my thermostat but didn't know how to fix it without seeing a diagram! And that he'd have to find it and come back another day. I WAS NOT GOING TO LET HIM LEAVE UNTIL MY HEAT WAS ON. I found the diagram online and told him to fix it. SO ridiculous. I couldn't believe how much they didn't care that my apartment was 40 degrees and wanted to come back multiple time. I am highly dissatisfied with this company do not use them. read more

I had a fantastic experience working with Keith of Qualified Heating & Air Conditioning! They replaced 2 heating units that work extremely well, for a very reasonable price. His expertise and integrity are a total blessing, especially after getting estimates from a couple of other companies. He helped us navigate the treacherous terrain as we worked with our home warranty company, and got us the best deal possible. I had become quite discouraged before I consulted with Keith. But after we spoke, I thankfully realized that we could get the work done we need (and did not expect to need after moving into a new home) at a price we could afford. It's a very reassuring feeling that you and your family are taken care of, particularly when it comes to heating needs for these cold Chicago winters. Thanks again Keith! read more

I was so impressed by the professionalism of this company! My 93 year old mother's furnace was over 50 years old and needed to be replaced. Keith (the owner) personally ensured that she had the right new furnace and that it was functioning optimally. He gave excellent instructions and education, made sure that the thermostat was in good working order and went above and beyond to provide good customer service. I highly recommend Qualified Heating and Air Conditioning! read more

I spoke with Mr. Nelson earlier this week and explained that my mother who's 72 had a thermostat issue - in which her house is cold. My mother actually has the sniffles right now because of this. Mr. Nelson seemed very concerned and we scheduled an appointment for Friday between the window of 4-6 pm. So after I got OFF WORK, I drove all the way over to my mom's house to be there when he got there. So, about 5:45, I decided to call since he hadn't shown. He answered the phone as if he didn't' have a care in the world. I asked him if he was still coming and he said: "oooh, well give me 30 minutes, and if not, I'll call you back and we can reschedule for another day." We got off the phone - he didn't call, and he didn't show! Piss Poor Service! I will never recommend them. read more

On 7/15/2018, we called Qualified Heating, Inc. and spoke to Keith Nelson. He came out later that day to address our central air not working. We were thrilled that he would come out so soon, especially on a Sunday! It was extremely hot in our home. Keith came out, inspected our system, charged the inspection fee and told us that our AC compressor was not working. Later that night, he called and gave us two options to get our air up and running. The first was to replace our used AC unit with a new AC unit for $1,900. Or, replace the compressor in the existing AC unit for $1,200. We did not have the money for either. We borrowed $1000 and the next day (7/16/18) I called him to go with option 1, and he said I could pay the $1000 now and pay the rest over some months. He said he was sending his guys to our home right away and that all the work would be completed the same day! We were overjoyed- we would finally have AC!! His guys (Rodney & Kenny) were at our home within a few hours. By the time I arrived home from work, only a couple of hours after the guys arrived to our home, the work was complete and they were clearing everything. One of the guys said they had to show us something. He took us downstairs and told us that the furnace was not installed properly and due to that fact, the air would not be able to flow freely and the cool air would probably not last long because it would eventually blow out the compressor again. This was the first we heard this; not at Keith's initial inspection nor before the compressor install. So, an AC compressor was installed for what? I paid $1000 for air that I would never have. Keith's guys left and no cool air was coming through the vents. We let it run all night, but by the morning, only warm air was coming through. We called several times and left several messages. Keith eventually came by about a week after the install, said our furnace installer was to blame and gave us the option to fix or replace our furnace. We were actually looking forward to working with him for future jobs, but we will never use his company again. read more

We were assigned this company by our home warranty service. The owner of the company promptly came out and professionally diagnosed our system. Afterwards, the work was approved by our home warranty service, and a follow-up date was set. Before the install/service could happen, the owner called to cancel. He stated that the problem was due to the fact that the home warranty service had not paid him for a different job which his company had performed. The warranty service spoke with him and I at great length about getting the work done. I can't say I understand the problem, as the warranty company continued to assure him that it was all approved and there was only a paperwork problem with the previous job. Due to Qualified Heating cancelling I am out my $100 deductible which was paid. I felt that they did a great job in the diagnosis, and in communicating with me throughout the process. I wouldn't hesitate to call them, but if you have a warranty company, be prepared for issues (usually caused by your warranty company). read more

Our old furnace went out. The owner of the company came out the next morning and looked at unit. He gave recommendations on new units. After we picked out the new unit, it was installed the next day. The company uses quality products, installers were respectful and explained how to use the new furnace. Reasonably priced. read more

If I could give a BIG FAT ZERO I WOULD GIVE A MINUS DOUBLE ZERO THIS COMPANY SUCKS they are full of excuses and they lie about what needs done and over charge they are the biggest rip off ever been trying since May to fix my AC that should have been done within a week seriously this company has an excuse for everything. RUN read more

A request for service was sent by my landlord on a Sunday; I had to follow-up on Wednesday and they said they would be at my unit between 2 -4. I called back because I had to leave by 4:30 only to find out no one would be able to come out. We rescheduled for Thursday between 2 - 4 and the technician was 15 minutes late; didn't have the right equipment to reach the outside air conditioning unit on the roof and they were supposed to come back on Friday. On Friday, they said they couldn't make it until Saturday because they needed to rent a ladder in Chicago. When I called to ask for the full name of the company and their address they put me on hold and then took the phone off the hook and then put on their answering service. I don't think I've ever experienced a more passive aggressive and unprofessional group of technicians in my entire adult life. DO NOT USE. read more

The biggest CROOK in the business. My daughter's insurance company was paying for a full furnace replacement and this CROOK was trying to charge her $1200 in modifications for extending the gas line a foot. Don't know how this guy is still in business. The BBB WILL DEFINITELY BE HEARING FROM US. read more

Used this company through Home Shield. I called for service on my AC and canceled through text. The technician confirmed my cancellation via text and I saved the text messages. I was later charged because Home Shield stated that the company "stamped" which means that confirmed that they showed up to my home and serviced my AC, which they did not. Home Shield has been trying to contact them via phone, they never answer and the mailbox is full. They also do not respond to email. Therefore, they have taken my money for services that were NEVER performed. I will make sure that everyone hears of this incident and of them stealing my money. VERY DISHONEST COMPANY read more

This company has a rather ironic name. Executive summary: If you need quality work performed within the next several weeks, and you don't want to have to call over and over on where your technician is and why he hasn't shown up yet, I recommend using a different company. Don't call this company, they will leave you and your family waiting for service in the cold without a call. Full details: My furnace broke and needed a repair. All of my appliances, including the furnace, are covered under a home warranty. Now it's winter, and I need a working furnace. Through my warranty service, QUALIFIED was hired (and paid) to make any and all repairs the furnace needs. It's cold out, so I called to make sure they would come out as quickly as possible. I was told they would come out the very next day--between 8 and 10am--great! Until they didn't show up. At all. I called to ask where they were, but the first few times I called I just got a busy signal. Around 6 hours late, Candace finally answered the phone. I asked "where is the service technician?" She tries to call him and he doesn't answer. I'm assured this is not typical and the service would get rescheduled for the first appointment the next day. I try to be open minded, no problem. I was annoyed I had to take another day off work, but I know things happen, so I take the appointment. I explain on the phone that I have an infant at home and need the furnace repaired ASAP. The technician blew off the second appointment. I call and am told they are running behind and short staffed and they will give me the first available appointment the next day. I'm annoyed but I need heat. I agree to the next appointment. Certainly they won't blow me off three times in a row, right? Of course, the technician didn't show up the next day--for a grand total of three missed appointments (and three days taken off work without any actually repairs made). I wait and wait and call and call, and when I finally get an answer, I get more excuses. Candace wants to reschedule. No thanks. read more

They are unreliable and don't finish the job. They were selected as the provider through my contract with American Home Shield (they're another company that's a piece of work!). I had a new 93% efficient furnace installed in November of 2015 in rental property along with a new thermostat. Something is still wrong with the installation and it's not fixed. The thermostat and furnace don't "communicate" with each other, so it never turns on when scheduled and never heats up to what the thermostat is set for. Renters have to manually manipulate the thermostat and can't get the heat above 62 degrees. They came out to "fix" it and install a pump? But it still doesn't work. It's is now January 2016 and I have to have another company come out to fix their work. BE ADVISED if you hire this company. They show up late or not at all. Not reliable. Call someone else! read more

This company has given me three scheduled service call days and times, and I haven't seen then yet. If their word is that bad it likely that their work lives up the their word! read more

Qualified heating and Air was an amazing company. They came out very quickly for my tenant and were able to fix a problem that another company had been out for prior and only left my tenants in the heat. I would recommend this company to anyone. Please keep up the good work, and your customer service is amazing. read more

My air conditioner stopped working last night and by mid morning the house was already up to 80 degrees. I called Qualified Heating and they were here within an hour. The technician had the air conditioner fixed within a half hour and there was no additional fee for having the work performed on a Sunday. I will definitely be using Qualified Heating for any future needs and would certainly recommend them to anyone in need of heating or air conditioning repair. read more

This man is terrible. Please review his reviews from Yelp. I try my best to patronize African American businesses. This is the last time, I use this service. Last year, he came out and replaced the motherboard in my furnace. The furnace went out again this year. He came out in November and he said it was a switch. I paid him and he replaced it. 30 days later my heat goes back out again. I called him back out. He cancelled on me a few times. He finally came back out. He said it was the motherboard and I said it should be under warranty. He said he would order it. I have texts going back to December 3rd. He has cancelled a few times and sometimes he did not even call to say he was not coming. On Saturday, December 14, he came and replaced the part. On Sunday he text me to and told me he would give me 20% off for a review. And reminded me he did not charge me for this last visit. Mind you, I have been seriously inconvenienced as I was not able to stay in a house with no heat of which he repeatedly cancelled. I have taken off of work three times because he was supposed to be coming. This morning the heat went out Again. I have text Mr. Nelson and I have not received any response to as of yet. In the interium B and Z Heating Air came out. Mr. Nelson did not properly wire a part which caused my heat to go out. He fixed it in less than 20 minutes. However I had to use a 3 day off of work due to this problem. A one star is too high. read more

This is the WORTS company I've aver had to deal with. Never on time. Incompetent. Very bad service and customer service. If you ever get stuck working with them, better keep all your receipts and load yourself with tons of time, or may be a month vacation in order to get something fix. In my case took them only a moth, just to visit without even get to the service part!!!! read more

This company really went above and beyond to help get my air conditioner fixed in a townhouse I rent. I was in another state and the owner was extremely accomodating. He offered to do a job that other companies were unable to do or not willing to do. My tenant wrote a negative review, but wasn't aware of what was going on behind the scenes. I will definately use them again! read more

simply put!!! do not use this incompetent price gouging so called company...they are the worst!!!!! i had to select a star to post this, but this is by all means 10 thumbs down!!!!! read more

We recently purchased an older home and the sellers did not go through any explanation of the appliances left behind. The furnace went out and Qualified Heating and Air Conditioning came to help us. Keith was very professional and friendly knew exactly what was the problem and explained what he was doing and why. He went through the maintenance of our furnace so we can do the up keep and schedule cleanings on a routinely basis. Thank you very much and I would recommend this company for any services they cover. read more

They installed a new boiler in the spring and we had intermittent trouble with our heat, with the recent cold we reached back out to Qualified to see if they could find the cause of the problem. This weekend Keith installed a new sensor in the boiler and discovered a bad wire. With the new part and a new thermostat everything has been working perfectly. We appreciate his continued efforts to correct the problem. read more

Horrible service. Not helpful. Air conditioner went out. Took forever to get them to come out. They never called us we had to keep calling the. Said it would take about a week to come put it in. Found another company to come the next day. Very rude on the phone. Acted like they did not need the business! read more

I recently had to call for service on my air conditioner(AC). When turned on, my AC would power up and blow warm air for about seven minutes before popping my circuit breaker. After about the fourth time trying this, I shut the breaker off and called AHS. You all sent the company "Qualified Appliance Service" out to my house. I greeted Keith N*****, and walked him back to my yard where my outdoor unit sits. While we were walking back to the yard, I explained to Keith what was occurring, and told him that the breaker was off. Upon making it to the unit, I asked Keith if he wanted me to turn the breaker on, he replied "no, not yet", I told Keith to let me know when he would need power to the unit, and he replied "okay". After about 10 minutes of looking at my unit, Keith begin to put the panel back on to the unit, he stood, and said "I have some bad news, your compressor is bad". Keith further said for me not to worry, because he would be able to get me a "brand new" unit, and because I had insurance, it wouldn't be that much money. Even though I said nothing to Keith at the time, I knew that the breaker wasn't turned on(there was no power), so I thought to myself, "how can he make this determination without power?". Keith never came inside of my house to check the thermostat or breaker for himself. I called a friend of mine who is AC/heating certified, and told him the same story that I'm relating to you, and he said that something didn't sound right about this scenario. My friend came over and looked at my unit, he removed the panel, then asked me to turn the breaker on. The unit began to make a buzzing noise, but nothing was working. He asked me to turn the breaker off, then asked if I had any WD40(lubricant). He sprayed the fan with about six squirts of WD40, and my AC has been running ever since! Qualified Appliance Service came to my residence on 01 Jun, 2015. Today's date is 02 Augl, 2015, my unit is still working without problems. I wanted to give enough time to ensure that the WD40 was the true solution to my issue. Unfortunately, people like myself have to rely on companies to be honest and employ workers with integrity, but in this case, had I not gotten the second opinion or noticed that the circuit breaker to my AC unit was still off, I would have been scammed out of my money. I don't "think" that you all have any involvement in this, and I know that you can't control who a company chooses to employ, however they do represent you whenever they come/go to a customer's house for service. I'm sure that I'm not the first person who Keith N***** has done this to, and I won't be the last. read more

Worst experience ever. A different excuse every day for not coming out. About as unprofessional as it gets. We were referred to them by American Home Shield, and we are ready to cancel our contract with AHS it has been so bad. Keith comes up with different reasons why he can't make it daily. For three weeks now, it's never been their fault that they haven't been able to come out to the house. These guys are a joke. Stay away at all costs. read more