I don't typically leave reviews, but my experience with this property management company has been…read morefrustrating enough that I feel it's important to share. I dealt with a significant plumbing issue involving a wastewater line that required extensive repairs. While management has stated that all work and testing have been completed, the unit still has a noticeable odor that worsens when the windows and doors are closed. At this point, the unit is only tolerable with constant ventilation, which is not a reasonable or acceptable living condition. Despite raising this concern multiple times: Management continues to maintain that the unit is "habitable" There has been no clear or urgent plan to resolve the odor Concerns are being deferred to a later inspection rather than addressed promptly I was also told for over a month that paperwork related to the repairs would be sent to me. After repeated follow-ups, I was ultimately informed that the owners do not want to share the documentation. This lack of transparency is concerning and leaves me questioning whether the issue has truly been resolved--especially since the odor in my unit persists. I was displaced for nearly two months, and although some rent credits were issued, I am now being expected to resume full rent even though the issue has not been fully resolved. Overall, this experience has been disappointing due to the lack of urgency, transparency, and accountability. While things may appear resolved on paper, the actual living conditions suggest otherwise. For anyone considering renting with this company, I would strongly recommend paying close attention to how concerns are handled and whether issues are fully resolved--not just documented as such.

Don't rent from income property advisory they r the worst they took over my property and force…read moreeverybody who didn't want to pay higher rent even if u been there for 6 years or more they gone have u stressing out I moved out and they still stressing me out Heard a family moved in and found out wat was going on there they moved right back out don't rent from them stay away

I used to live at a property managed by TPPM. The new property manager for the complex, Maria…read moreEstrada, was incredibly kind with my matter I brought to her. I had a misplaced package at my old apartment, and she was able to mediate with the tentant to ensure our things were returned and she was extremely professional during this encounter. Maria was reliable, communicative and very open minded. This could have been a headache, but she was such a great person, I was so impressed by her demeanor and readiness to help me regardless if I wasn't residing there anymore. Thank you so much Maria for your help. Such a great property manager.

Torrey Pines property management Is an incredible company!…read more Maria has been absolutely amazing throughout our experience while living here. She is incredibly patient, kind, responsive, and genuinely cares about helping tenants. Anytime we have questions or need assistance, she is always quick to help and make everything feel less stressful & easy. It's rare to come across a property manager who is both professional and so personable. We truly appreciate all of her help! Highly recommend Maria & TP Property Management! :) -Britt

Patti is an excellent property manager! I loved living on the Juniper property, I wish I didn't…read morehave to leave!! She is super helpful and quick with repairs. Keeps the property clean and tidy. Honestly the best living experience I've had in my five years in San Diego.

Patty is a responsive and quick manager. She tried to fix garbage disposal and then ordered a…read moreplumber for next day service, when it required more extensive work! Thank you!

We own 3 little houses in Normal Heights. We live in one and rent out the other two. We needed a…read moreproperty management company. But our property is old and of modest quality; it has several quirks. Initially, we went with Cal-Prop b/c of Melissa Kleifgen, one of their V-Ps. She knows about property management AND construction; she has helped coordinate improvements. She is friendly, direct, straightforward, and a solid communicator. She knows when to show her formal side, and when to reveal her sense of humor. Later, we discovered that they have an outstanding handyperson, Dirk. He must have a magic wand in his tool box. He is versatile, resourceful, and adaptable. He does quality work, with an eye to longevity. Example: We wanted to replace a back door at a vacant rental. At a yard sale, we found a gently-used "Hollywood" door. It's the kind that has little windows that you can slide up and down. Although it was too tall and too wide, he trimmed it to fit. It opens and shuts SMOOTHLY. He also notices things that need attention that we have overlooked. For instance, after the appliance company had replaced a gas stove with an electric one, he decided to cap off the gas line so that it could not be opened by accident. Dirk and some others did a fine job fixing up our vacant house. And Melissa and her team found us a pleasant new tenant. All within 27 days of when the former tenants had moved out! And they have been prompt about sending out a variety of people when repairs have been needed. We were nervous, but we didn't need to be. We are relieved.

I am extremely disappointed with the level of service and professionalism provided by this company,…read moreparticularly by my assigned account manager, Angxxxx, Throughout my experience, I found the communication, responsiveness, and handling of my property matters to be unacceptable and below professional standards. My tenant moved out on May 22, 2026. However, I was not notified promptly and only became aware after I contacted the account manager for an update. In addition, I was provided with an incorrect lockbox code, which prevented access to the property. Because this occurred over a weekend when the office was closed and assistance was unavailable, I had no choice but to change the lock in order to access the property and begin necessary repairs. After gaining access, the company proposed charging me more than $8,000 for repairs. I disagreed with the assessment and chose to have my own contrator to complete the necessary work. The repairs were completed properly, and I provided receipts and documentation within the required 21-days period. Based on my understanding, the appropriate charges should have been processed against the tenant's security deposit, but I received no follow-up communication or documentation from the company. Instead, the company refused to return my security deposit funds, claiming the money was being held as a reserve for repairs. This explanation was unreasonable because the property was vacant and I had already paid for the repairs myself. After multiple discussions and continued follow-up, I was finally able to recover the funds that should have been returned to me. Due to these ongoing issues, I terminated the company's management services. Following termination, the company failed to return my spare keys and parking permit. When I requested their return, I was told that no spare keys or parking permit were in their possession. This statement is incorrect. I personally provided the company with the keys and parking permit, and they were responsible for returning all property belonging to me upon termination of services. The overall handling of my account demonstrated poor communication, lack of accountability, and a failure to provide the level of professional service expected from a property management company. I am concerned that my requests were not handled appropriately after I ended the business relationship, and I expect the company to take responsibility for its actions and improve its procedures to prevent similar situations from occurring with other clients.

Being a new customer and the first time renting our my home I researched different rental property…read morecompanies. After doing my research we decided to go with Good Life and I am so glad we did they made the process very easy. Malissa Martinez was my onboarding point of contact and I have to say she was very attentive, responsive and professional. She answered all my questions and kept me informed the next steps in the process. Emails came in daily with the updates that had been completed at my home in order to be put on the market. After that my property managment team consisted of Andrei Lechert- Kelly, Gerald Medalla and CJ Flores. Again, more professionalism with this team. Once the property was ready and we agreed on the rental price my home was listed on a Wednesday and by that weekend, Saturday, we have the home rented. It's been 5 months and I have no complaints. They have really taken care of everything and I haven't had to worry about a thing since. Highly recommend Good Life. 10 outta 10.

I have been extremely disappointed with Good Life Property Management's handling of maintenance…read moreissues since my lease began on June 28. Before my lease even started, a repair was identified as necessary for the washing machine due to mold in the door boot/seal. Nearly two months later, I have still never had use of the washer. During that time, I have accommodated FOUR separate repair appointments, rearranging my schedule and making myself available for each service window. None resulted in a completed repair. At the fourth appointment on August 21, I was finally told that maintenance cannot perform this type of repair and that a qualified appliance technician is required. After nearly two months and four unsuccessful appointments, it was incredibly frustrating to learn that the repair apparently had not been directed to the appropriate type of technician in the first place. Unfortunately, I am now dealing with a second major appliance issue. My refrigerator has not been functioning properly for six days. I reported it promptly and made myself available for another repair appointment on August 21. That appointment also ended without a repair. I am now heading into the weekend without a functioning refrigerator, without the ability to safely store refrigerated food, and without a confirmed repair date or plan. Losing refrigeration is significantly more than a minor inconvenience. What has been most frustrating is not simply that appliances have needed repair--things break. It is the repeated unsuccessful appointments, prolonged delays, lack of effective coordination, and absence of concrete plans for resolution. I have consistently reported problems promptly, communicated with management, provided access, and accommodated every requested service appointment. I have tried to be patient and reasonable, but after nearly two months without ever having use of the provided washing machine, four unsuccessful washer appointments, and now six days without refrigeration following another unsuccessful service visit, I no longer feel that these issues are being handled within a reasonable timeframe. Based on my experience, I also would not recommend Good Life Property Management to a property owner looking for a management company. My concerns extend beyond the inconvenience to me as a tenant. A repair identified before my tenancy began has remained unresolved for nearly two months despite four service visits, and a refrigerator problem has now gone six days without resolution. From an owner's perspective, I would expect a property management company to respond promptly to maintenance needs, coordinate the appropriate professionals, and ensure that necessary repairs to the property are actually completed. I hope Good Life Property Management improves its maintenance coordination and responsiveness. Tenants should not have to repeatedly rearrange their schedules for appointments that do not result in repairs, and property owners should be able to expect that reported maintenance needs are handled efficiently and brought to resolution.

My rental home recently transferred over to ENG properties for management and I am very pleased…read more Always address maintenance concerns promptly and Alex Adame has been very helpful anytime I have a leasing question. I plan to renew my lease once it concludes! 10/10 would recommend

About 2 years ago, I selected ENG Properties to manage my commercial property. I liked their clear…read morecommunication with owners and tenants. Sharlotte Gates Hutchins is the manager for our building and she does an excellent job on the matters that are a priority for me. One of the things that I most appreciate about her is ability to handle tough situations. This comes from her years of experience in dealing with tenant matters and owner's high expectations. For great management of one or multiple units, owners can contact Sharlotte at ENG Properties.

There was some miscommunication about our appointment time. We felt rushed and the agent kept…read morelooking at the time as he was double booked. We were flustered when we arrived because not only did we feel like we were running late (because we essentially weren't) but no one had advised us of the parking situation. when we got there we had to wait. the apartments were nice but if communication is an issue, not sure I would prefer not.

This pertains to a maintenance request I requested last month. My toilet kept running, a relatively…read moreunimportant bother. But within a couple of days after the report, a plumber came and resolved the problem. The plumber was polite and professional, and clearly explained both the problem and the solution.

April and the rest of the folks at NewWest made renting super easy, especially for a multiple…read moreroommate situation, and where offsite parents/guarantors were paying the rent. Everything was done conveniently online via the NewWest portal, as was reporting items needing repairs. They provided responses quickly, and worked with us to accommodate our needs. My son and his 3 roommates enjoyed their 3 years renting a townhouse through NewWest while attending UCSD. The security deposit was returned promptly upon move-out and everything was handled professionally. Highly recommended!

New West is AMAZING. I have been using them for decades. They ALWAYS get me a tenant almost…read moreimmediately and manage to find tenants that are prompt payers, no hassles and stay for years. Thank you New West