Called Residential Express for a full-system replacement quote in October. Was pleased with the…read moreexperience, which simply involved taking measurements and asking what changes I might want with the setup--much better than the high-pressure sales pitch from the bigger companies in the area. We pushed off the replacement thinking our unit would survive one more winter, but of course of furnace went out unexpectedly in the middle of the night during one of the coldest stints of the season. Called Residential Express the following morning, they pulled up my quote from 4 months prior, verified the price hadn't changed and were able to schedule me for a full HVAC replacement the next day. Freddie and Flavian arrived on time and were very professional moving through our house and working in our backyard and utility closet. They explained any changes they needed to make, went over the new setup and recommended service intervals, and hauled all of the old equipment away, leaving our house looking better than when they arrived. Very happy with our experience with Residential Express and wouldn't hesitate to use them again.

RES installed new HVAC in September 2021. Freezing temps last night and my heat wouldn't kick on…read more Needless to say, it's cold in the house. Literally wearing a sweater and two sweater wraps. New HVAC filter, reset breaker. Thermostat batteries are fine. Still not kicking on. Sent Yelp message to RES because they have always been quick to respond. And they did this time as well and the woman who gave me a call was nice and tried to help. Pretty disappointed that they can't quickly swing by today. From what I've read, it's likely a dirty flame sensor or the ignitor switch (neither of which is a long job - I just don't have the tools). HVAC less than 5 years old, so parts are under warranty with RES; however, I had to call someone else. Bottom line: Someone else is coming today, but I could end up paying for parts. Kind of feels like my current needs weren't lucrative enough for RES to make a concerted effort to swing by.

Absolutely outstanding service from C.D. Shanahan's. Armando, Juan, and Elijah were incredible!…read moreArmando and Juan from C.D. Shanahan's HVAC, Plumbing, Electrical & Remodeling LLC came out right before an impending severe snowstorm and worked in sub-15° weather from 8 AM to 8 PM to uninstall our broken Heat Pump and Air Handler and replace them with a brand new Heat Pump and Air Handler. Simply put: these guys were the best. Incredibly professional, hardworking, and dedicated from start to finish. They didn't rush a single step. They also helped install a new thermostat, made sure everything was running smoothly, and ran all the necessary tests to ensure the system was operating perfectly before they left. Huge shoutout to Elijah as well!. He took the time to explain everything in detail about the humidifier, thermostat, and Air Handler, and gave us genuinely valuable maintenance tips that made us feel confident moving forward. C.D. Shanahan is probably the best HVAC company you've never heard of. If you want a team that shows up, works hard, communicates clearly, and takes real pride in doing the job right. Highly recommend.

C.D. Shanahan's technician visited my place and did diagnostic, but I had move questions about…read morecompressor and refrigerant pressure and sent an email to C.D. Shanahan's email after receiving quote. But then I did not have any responses for my questions for a week. Maybe, they are busy and did not read my email yet. Brandon's diagnostic was great, but I am not getting responses for my emails before making my decision.

Jan was efficient & friendly while taking equipment measurements for my new HVAC system to be…read moreinstalled in a few days. He answered my questions & provided insight & details that were much appreciated.

I found them through Yelp project among 10 others and after talking to reps I decided to stick with…read moreReddick,because of clear explanations of pricing and upfront fees. It's unbelievable but some companies required upfront deposit even before assessment of the issue. Our technician,Brian,was on time,called prior,came with shoe covers,quickly identified problems with toilet,gave us estimates and couple options to think about. I called next morning and next business day he returned and completed repair. Again on time,very professional and leave no dirt or waste after job. Prices are horribly high now everywhere,but plumbing can't be avoided,so their price point is adequate to area,but service is superb. Can't deduct star for high prices,because they are using gas and supplies which are horrible now.

When I called to inquire about services and costs, I reached someone saying his name was "Xavier,"…read morewho was evasive concerning my questions. When I asked to speak with his manager, he refused, saying, "You don't need to talk to a manager." His attitude was like the customer is here for the convenience of Nelson's HVAC, not vice versa. When I tried to narrow down an appointment time to earlier in the morning, he said he didn't want the business. I then replied that his attitude was a "bad business model" and that I would truthfully review my experience for others to read. Recommendation: STEER CLEAR of Nelson's HVAC.

Nelson HVAC charged me $960 to replaced a circuit board in my minisplit which did not fix the…read moreissue. They now refused to return my calls.

My fireplace wasn't working because the pilot light wasn't going on. Cristian was able to diagnose…read morethe problem quickly. He explained the issues to me clearly and went over various options to fix the problem. Cristian fixed the issue with the pilot light and the switch to turn on and off the fireplace. He also installed a wireless remote switch for the fireplace. I will definitely use Cristian again should I have further issues with my fireplace. He is thorough, very competent, takes the time to explain the problem clearly, goes over solutions and cleans up after he is done. I am very satisfied with his work and he's a pleasure to work with.

They weren't the cheapest but they did quality work in replacing the guts of the nearly 20 year old…read moregas fireplace. Reccommended!

Hello I normally dont write reviews. I had a horrible…read moreexperience with another company here in NOVA who tried to over/ uncharge the service and tried to sell me extra bells and whistles for like $800. All I needed was my dryer vents / duct cleaned and I called MVM home service because of these reviews and I wanted to write one too No frills. Seem very honest. They sent a technician named Edwardo. He was super professional and kind. Explained everything beginning and end. Didn't lie about the charges. Said it was 165 over the phone and thats all I paid. I liked them a lot and plan to use them for hvac maintenance in the future. I highly recommend!

Danny, from MVM, took my call early in the morning and was at my house less than 2 hours later,…read moreeven though his window was a little later. He and his team member were very professional throughout their time repairing my air conditioner. Danny explained everything to me and taught me things to look for in the future. He even mentioned that he likes to have his customers with him while he's repairing so they can learn about their units. Would highly recommend!

Earlier this week, my hot water heater failed (significant leaking) and it needed to be replaced…read moreasap. I reached out via Yelp to five different plumbing companies in the NoVa area for quotes and an idea of when they could help me out. Arlington Plumbing Heating and Cooling replied to my inquiry within minutes. I received quotes from three companies and Arlington Plumbing's quote was competitive. I was sold by Arlington Plumbing's promptness to my request and their professionalism on the phone. It was 9am, and I was told I would have hot water by the end of the day. Arlington Plumbing Heating and Cooling delivered. I was given an estimate of the time they could do the work and over the course of the day I was contacted a number of times via phone that they were on track. Arlington Plumbing arrived at the agreed upon time, did the work with a professional manner, they did a great job of cleaning up, and I had hot water before my spouse arrived home from work. My spouse thought I was a hero, but it was really Arlington Plumbing Heating and Cooling that was the hero. Thank you. I will definitely use this company again when I have my next plumbing issue. I will absolutely provide their contact information to my friends and neighbors when they have an issue.

If I could give it negative stars, I would. They installed an ac unit for me 2 years ago for…read morethousands of dollars and never put in enough refrigerant. Last year they came out to add a little more. This year they refused to service it. Please do not use this service. No integrity what so ever.

You can't go wrong hiring JD! Great experience and went the extra mile on a Saturday to fix our HVACread more

I initially thought about taking off a star because John arrived outside of my appointment window,…read morea pet peeve of mine, but then I remembered a few things: he came on a Sunday, on less than a day's notice, Arlington is very far from Upper Marlboro, the appointment before me went over, which can happen to anyone, and most importantly, small businesses are the backbone of America. John was very polite and immediately told me my HVAC closet smelled because a mouse died in there. He also called a relative while at my place and on the way home to give me their suggestions on dealing with the smell, which has nothing to do with HVAC and is above and beyond in my opinion. Yes, I did have to pay the $100 fee to come out. I paid in cash to not have to pay the 10% processing fee. I was fine with paying this to have someone come out so quickly, and on a Sunday. Would call again. When my problem actually involves HVAC repair.

Responsive and great work to fix my AC! Technician did a wonderful job, was professional, kind, and…read morehelpful. I recommend without hesitation

The true quality of a company is revealed when something goes wrong. And in this case it did and…read morethe results were bad. I hired the company to repair my washer. Diagnosis visit was great. Not so good after that. First repair appointment was cancelled during my scheduled appointment window because the part wasn't in yet. Second repair appointment, Mohamed showed up for the repair only to realize he had picked up the wrong part. The worst part was how he handled it. He said he had to drive back to Alexandria to get the right part. I had another contractor appointment at another property and told him my schedule was very challenging. He immediately became angry and literally started yelling at me. Said he was very busy too and this was messing up his whole schedule, exclaiming that it wasn't his fault. I was hoping to discuss our schedules to figure something out but he was losing it. I was trying to figure out what to do and he was yelling, "decide! decide!". Overwhelmed, I decided I would tell him go get it and come back and I'd try to figure out a solution in the meantime. After he left, I messaged the company and asked that they send another tech. They didn't have another tech. They refused to answer the phone and were not apologetic. Fortunately I was able to get my husband to come home from work and be there. At this point I was very upset and didn't ever want to see that man again. When Mohamed returned he fixed the dryer and apologized to my husband, but not to me, even though he was still texting me. Said he was really stressed. A little over a month later the part failed. It made me sick that we had to go back to the same company. They again said they didn't have another tech so again I had my husband be there for the appointment. I realized that likely there is only one Mohamed and the owner and tech are the same person. In spite of everything that had happened - the canceled appointment during the appointment time, showing up with the wrong part and yelling at me for it - he charged us $79 trip charge to replace the failed part. Said his labor warranty was 30 days. Here he had an opportunity to do something to compensate for his previous behavior and last minute cancellations, but he chose not to. I will never use this company again and do not recommend at all. So many good reviews but when things go wrong, beware.

Quick repair, was able to come in during the holidays, even though it was same say and I had to pay…read morea bit more it was worth it.

FH Furr's biggest problem is not their technicians--it's their management's complete lack of…read morefollow-through. I'm attaching the emails I sent to FH Furr regarding the second incident. They are exactly what was sent, with my email address, phone number, and home address redacted. The first issue with my new HVAC system required 4-5 service visits over multiple days before it was resolved. After the issue was resolved, I repeatedly asked about FH Furr's advertised $500 No Frustration Guarantee. I never received a callback or any type of explanation--they simply ignored it. The second incident was even more frustrating. After my service request had already been pending for over 24 hours, my appointment was pushed back another five days during a heat wave because a specific technician was apparently needed. I called back to ask if another technician could be sent sooner because waiting five more days was not acceptable with 95+ degree temperatures and the upstairs reaching around 80 degrees with two young kids. At the same time, I asked that a manager contact me to discuss my concerns with how the situation had been handled up to that point. I was repeatedly told someone would call me back (twice by phone and once through a technician), but nobody ever did. I followed up with two detailed emails to document the issue and give FH Furr the opportunity to handle it, including asking again about the $500 No Frustration Guarantee. Those have also gone unanswered. If you end up with an issue requiring anything beyond dispatching a technician, don't expect management to follow through. At this point, their $500 No Frustration Guarantee feels more like a sales promise they have no intention of honoring. Every technician who came to my home was professional and did everything they could to help. They are not the reason for this review. This review is entirely about FH Furr's management and customer service. I will only be contacting them for future HVAC repairs while the warranty on their installation remains active--and only because I have little choice.