I think this is number one company in north Virginia I…read morechanged my house AC Two units they did amazing job Wonderful people high quality service very knowledgeable and very respectful to the customer to keep them satisfied Iam glad to did business with them. Thanks

Called Residential Express for a full-system replacement quote in October. Was pleased with the…read moreexperience, which simply involved taking measurements and asking what changes I might want with the setup--much better than the high-pressure sales pitch from the bigger companies in the area. We pushed off the replacement thinking our unit would survive one more winter, but of course of furnace went out unexpectedly in the middle of the night during one of the coldest stints of the season. Called Residential Express the following morning, they pulled up my quote from 4 months prior, verified the price hadn't changed and were able to schedule me for a full HVAC replacement the next day. Freddie and Flavian arrived on time and were very professional moving through our house and working in our backyard and utility closet. They explained any changes they needed to make, went over the new setup and recommended service intervals, and hauled all of the old equipment away, leaving our house looking better than when they arrived. Very happy with our experience with Residential Express and wouldn't hesitate to use them again.

Absolutely outstanding service from C.D. Shanahan's. Armando, Juan, and Elijah were incredible!…read moreArmando and Juan from C.D. Shanahan's HVAC, Plumbing, Electrical & Remodeling LLC came out right before an impending severe snowstorm and worked in sub-15° weather from 8 AM to 8 PM to uninstall our broken Heat Pump and Air Handler and replace them with a brand new Heat Pump and Air Handler. Simply put: these guys were the best. Incredibly professional, hardworking, and dedicated from start to finish. They didn't rush a single step. They also helped install a new thermostat, made sure everything was running smoothly, and ran all the necessary tests to ensure the system was operating perfectly before they left. Huge shoutout to Elijah as well!. He took the time to explain everything in detail about the humidifier, thermostat, and Air Handler, and gave us genuinely valuable maintenance tips that made us feel confident moving forward. C.D. Shanahan is probably the best HVAC company you've never heard of. If you want a team that shows up, works hard, communicates clearly, and takes real pride in doing the job right. Highly recommend.

C.D. Shanahan's technician visited my place and did diagnostic, but I had move questions about…read morecompressor and refrigerant pressure and sent an email to C.D. Shanahan's email after receiving quote. But then I did not have any responses for my questions for a week. Maybe, they are busy and did not read my email yet. Brandon's diagnostic was great, but I am not getting responses for my emails before making my decision.

Jan was efficient & friendly while taking equipment measurements for my new HVAC system to be…read moreinstalled in a few days. He answered my questions & provided insight & details that were much appreciated.

I found them through Yelp project among 10 others and after talking to reps I decided to stick with…read moreReddick,because of clear explanations of pricing and upfront fees. It's unbelievable but some companies required upfront deposit even before assessment of the issue. Our technician,Brian,was on time,called prior,came with shoe covers,quickly identified problems with toilet,gave us estimates and couple options to think about. I called next morning and next business day he returned and completed repair. Again on time,very professional and leave no dirt or waste after job. Prices are horribly high now everywhere,but plumbing can't be avoided,so their price point is adequate to area,but service is superb. Can't deduct star for high prices,because they are using gas and supplies which are horrible now.

When I called to inquire about services and costs, I reached someone saying his name was "Xavier,"…read morewho was evasive concerning my questions. When I asked to speak with his manager, he refused, saying, "You don't need to talk to a manager." His attitude was like the customer is here for the convenience of Nelson's HVAC, not vice versa. When I tried to narrow down an appointment time to earlier in the morning, he said he didn't want the business. I then replied that his attitude was a "bad business model" and that I would truthfully review my experience for others to read. Recommendation: STEER CLEAR of Nelson's HVAC.

Nelson HVAC charged me $960 to replaced a circuit board in my minisplit which did not fix the…read moreissue. They now refused to return my calls.

My fireplace wasn't working because the pilot light wasn't going on. Cristian was able to diagnose…read morethe problem quickly. He explained the issues to me clearly and went over various options to fix the problem. Cristian fixed the issue with the pilot light and the switch to turn on and off the fireplace. He also installed a wireless remote switch for the fireplace. I will definitely use Cristian again should I have further issues with my fireplace. He is thorough, very competent, takes the time to explain the problem clearly, goes over solutions and cleans up after he is done. I am very satisfied with his work and he's a pleasure to work with.

They weren't the cheapest but they did quality work in replacing the guts of the nearly 20 year old…read moregas fireplace. Reccommended!

Hello I normally dont write reviews. I had a horrible…read moreexperience with another company here in NOVA who tried to over/ uncharge the service and tried to sell me extra bells and whistles for like $800. All I needed was my dryer vents / duct cleaned and I called MVM home service because of these reviews and I wanted to write one too No frills. Seem very honest. They sent a technician named Edwardo. He was super professional and kind. Explained everything beginning and end. Didn't lie about the charges. Said it was 165 over the phone and thats all I paid. I liked them a lot and plan to use them for hvac maintenance in the future. I highly recommend!

I am currently taking this company to small claims court. Before you hire this company ask…read moreyourself would you hire a company if you knew someone who hired them and 27 days after their $1,796 repair your AC stopped working ? DO NOT TRUST JOSE LOPEZ the owner of this company!

Earlier this week, my hot water heater failed (significant leaking) and it needed to be replaced…read moreasap. I reached out via Yelp to five different plumbing companies in the NoVa area for quotes and an idea of when they could help me out. Arlington Plumbing Heating and Cooling replied to my inquiry within minutes. I received quotes from three companies and Arlington Plumbing's quote was competitive. I was sold by Arlington Plumbing's promptness to my request and their professionalism on the phone. It was 9am, and I was told I would have hot water by the end of the day. Arlington Plumbing Heating and Cooling delivered. I was given an estimate of the time they could do the work and over the course of the day I was contacted a number of times via phone that they were on track. Arlington Plumbing arrived at the agreed upon time, did the work with a professional manner, they did a great job of cleaning up, and I had hot water before my spouse arrived home from work. My spouse thought I was a hero, but it was really Arlington Plumbing Heating and Cooling that was the hero. Thank you. I will definitely use this company again when I have my next plumbing issue. I will absolutely provide their contact information to my friends and neighbors when they have an issue.

If I could give it negative stars, I would. They installed an ac unit for me 2 years ago for…read morethousands of dollars and never put in enough refrigerant. Last year they came out to add a little more. This year they refused to service it. Please do not use this service. No integrity what so ever.

You can't go wrong hiring JD! Great experience and went the extra mile on a Saturday to fix our HVACread more

I initially thought about taking off a star because John arrived outside of my appointment window,…read morea pet peeve of mine, but then I remembered a few things: he came on a Sunday, on less than a day's notice, Arlington is very far from Upper Marlboro, the appointment before me went over, which can happen to anyone, and most importantly, small businesses are the backbone of America. John was very polite and immediately told me my HVAC closet smelled because a mouse died in there. He also called a relative while at my place and on the way home to give me their suggestions on dealing with the smell, which has nothing to do with HVAC and is above and beyond in my opinion. Yes, I did have to pay the $100 fee to come out. I paid in cash to not have to pay the 10% processing fee. I was fine with paying this to have someone come out so quickly, and on a Sunday. Would call again. When my problem actually involves HVAC repair.

Responsive and great work to fix my AC! Technician did a wonderful job, was professional, kind, and…read morehelpful. I recommend without hesitation

The true quality of a company is revealed when something goes wrong. And in this case it did and…read morethe results were bad. I hired the company to repair my washer. Diagnosis visit was great. Not so good after that. First repair appointment was cancelled during my scheduled appointment window because the part wasn't in yet. Second repair appointment, Mohamed showed up for the repair only to realize he had picked up the wrong part. The worst part was how he handled it. He said he had to drive back to Alexandria to get the right part. I had another contractor appointment at another property and told him my schedule was very challenging. He immediately became angry and literally started yelling at me. Said he was very busy too and this was messing up his whole schedule, exclaiming that it wasn't his fault. I was hoping to discuss our schedules to figure something out but he was losing it. I was trying to figure out what to do and he was yelling, "decide! decide!". Overwhelmed, I decided I would tell him go get it and come back and I'd try to figure out a solution in the meantime. After he left, I messaged the company and asked that they send another tech. They didn't have another tech. They refused to answer the phone and were not apologetic. Fortunately I was able to get my husband to come home from work and be there. At this point I was very upset and didn't ever want to see that man again. When Mohamed returned he fixed the dryer and apologized to my husband, but not to me, even though he was still texting me. Said he was really stressed. A little over a month later the part failed. It made me sick that we had to go back to the same company. They again said they didn't have another tech so again I had my husband be there for the appointment. I realized that likely there is only one Mohamed and the owner and tech are the same person. In spite of everything that had happened - the canceled appointment during the appointment time, showing up with the wrong part and yelling at me for it - he charged us $79 trip charge to replace the failed part. Said his labor warranty was 30 days. Here he had an opportunity to do something to compensate for his previous behavior and last minute cancellations, but he chose not to. I will never use this company again and do not recommend at all. So many good reviews but when things go wrong, beware.

I'm updating my review to cover my experience having FH Furr replace an existing HVAC system in my…read moreDistrict of Columbia condo. This review focuses on the installation team's workmanship, issues encountered, and the company's responses--or lack thereof--when addressing these problems. Generally, their technicians have been helpful, which is why I rated them two stars; however, service quality varies depending on who you get. The main concern lies with the quality of installation. I chose FH Furr to install a new unit in January 2025, after sales representative Mike Miyasato quoted me and assured all work would meet code and FH Furr standards. They even provided a "Guarantee" certificate outlining warranties, and an install manager (whose name I don't know) assessed the project and confirmed the quote--which, in hindsight, was likely for a unit larger than necessary for my space. That mistake was partly mine, but not the focus here. The installation team, led by Xuan Pham, completed the job in one day but left my bathroom--the only one in the condo and where the air handler is located--in a messy state. It seemed they made no effort to clean up debris or drywall dust. While I don't have a photo of the initial mess, photos attached show what they left behind in the ceiling. I had to clean up myself so my pregnant wife and I could use the bathroom. The next day, contractor Robert "Lee" Cramer handled the drywall and painting but left a large hole near the return vent and failed to paint the ceiling, as seen in attached photo. He said his task was only to "prepare for paint," even though the invoice included both drywall and painting. I ended up buying supplies and painting the ceiling myself. About a month after installation, in late February 2025, another problem arose that required technician Kevin Pineda's assistance. According to the invoice, he found the disconnect wasn't fully inserted, preventing the outdoor unit from running. Once fixed, the system worked properly. By May 2025, as the weather warmed, condensate from the unit exposed further installation flaws: the drain pan leaked because it wasn't properly leveled and lacked a float switch. Both issues are documented in the invoice excerpt shown in attached photo. I later learned a float switch is required by code and standard practice when installing a unit above living spaces. To prevent damage, I set out a bowl to catch leaks and requested service. Technician James 'Ruffin' Price diagnosed the issue and escalated it to management. I was told repairs would come quickly. Documentation of these findings is in photos attached. Soon, an install team member returned and insisted the drain pan was fine, dismissing the prior technician's concerns. On June 6, 2025 contractor Mihaita Morovan repaired and painted the damaged drywall (photo attached). Unfortunately, the problems didn't stop there. Less than a month later, as summer temperatures increased, the unit began leaking heavily again, resulting in multiple wet spots and visible mold growth on the ceiling. It took several calls--and even a legal threat--to finally get a response. Technician Thomas Edwards came out, listened to my concerns, properly fixed the drain pan, and wrote up a detailed report while promising to escalate the issue at their quality control meeting. His documentation and related photos are attached. Within weeks, another contractor repainted the water-damaged ceiling but didn't remove all the ruined drywall, so paint soon peeled and chipped. I eventually completed the repairs myself and am relieved the unit has caused no further harm to my condo. Overall, this experience did not match the warranties and guarantees FH Furr promised. The countless hours spent contacting the company and missing work for technician visits hurt my family financially. This ordeal has left me unwilling to use their Gold Preferred Partner Plan for maintenance, even though it was part of my contract. At this point, I want nothing more to do with FH Furr, and I cannot recommend their services.

So, I first want to start off by saying that every single technician/expert that has provided…read moreservice to us has been FANTASTIC! Fullstop. This review is based on recent experiences with customer service representatives/admin folks. So it was during calls to the main number, and we reside in Virginia. We recently had a very expensive repair for a hot water heater that severely damaged our circuit breaker box. So the techs came out, did their thing and were phenomenal. However, in order for us to submit the repairs for reimbursement with our home warranty company, we require an itemized invoice. As per the egregiously rude phone reps we have encountered, there is a company policy against itemized invoices. Like, WHAT!?! I have never experienced anything like it in the history of working with service providers. There is always an itemized invoice. However, that in itself is not the issue. First, my spouse spoke to someone who said that it is only possible to obtain by escalating to a manager. So we waited and attempted to follow-up. Each time after we both tried to follow-up, we encountered some of the rudest, most unprofessional individuals on the line. Not to mention, AGAIN, how does it make sense that you are doing work of this magnitude and cannot produce an invoice that breaks down parts and labor!?! I am certain that this isn't the first time in history that the company encountered this kind of request when customers are dealing with insurances and warranty companies. It is wholly disappointing, when you consider that the individuals in the field doing the labor intensive work can be overshadowed by the policies of the company. I literally have no idea what to say at this point, but that we will be transitioning to Michael & Son's or another provider. Because who wants to pay this kind of money to be mistreated on the backend for something as simple as an itemized invoice. Such a shame!