I don't like to write poor reviews, I usually just don't go back- but my hope is that this will make its way somehow to Chef Ducasse, who is an amazing chef - if he only knew how this restaurant was being managed and run- he would make drastic changes immediately. When we arrived we were shown to our table. The restaurant was very hot, no airflow. We could see other tables around us fanning themselves with napkins, clearly bothered by the too warm temperature. The server got to us after about 20 minutes of sitting there. We ordered two glasses of brut rose champagne. We also ordered the sea bream and sea bass from the raw section. We then ordered the octopus salad and the beef tartare. We then were going to add a skirt steak and a hangar steak, followed by the soufflé. The server told us not to order two steaks and made it seem like we didn't know what we were doing. We have dined all over the world at the all level of restaurants, when we go to a place like this, we try several things- to get a great cross section of what the technique being used in the kitchen is like- He also said oh you can't order the soufflé now, I will take your dessert order later. In my experience it is customary to order soufflé ahead of time as it takes time to prepare. Then he disappeared for ten minutes. Then he shows up with a giant bottle of rose wine and fills our glasses. I say, we ordered the brut rose champagne, but he just fills us up and leaves. No water and no bread. We start to drink the rose and wait. A few minutes later a food runner brings us the two raw dishes. The server then comes and drops off some warm still tap water. We were trying to tell him we wanted sparkling water, but he just left the table. He never asked what kind of water we preferred. I had the sea bass, it was haphazardly cut, and had three small pieces of fine julienne of carrot on top. The proportion of garnish to fish was way off. And you can easily see this when you compare it by looking at the sea bream which has beautiful sauces and garnish of citrus and was cut well. About half way though the raw dishes we stopped a food runner and asked for bread. They dropped it off, but with no butter, when I asked if we could have some butter she ran off to get some which arrived very chilled- butter should not be served too chilled- this was - it was very hard. The raw courses were finished and so was our rose wine. We asked a food runner for some champagne. He clearly had no idea what to do so he flagged down our waiter and he came back to the table, and we again ordered the brut rose champagne. He brought over the big bottle of rose again - and I said no we ordered the brut rose champagne- he finally gets it and goes and gets some new glasses and pours the champagne. We begin to drink the champagne and by this time our water is all gone as well. Then the food runners bring out the beef tartare, the octopus and the one steak at the same time. I told the food runner we wanted the steak after the salads, she seemed confused but then took the steak away. We started eating and finished our champagne. The octopus was good, but the chickpeas on the plate were too hard - not cooked enough. The beef tartare was ok, it had small chips on top, some of which were fried too dark making them bitter. The salad to go with it was acidic and flavorful and well prepared. When we finished the two plates we were really wanting more water and to order more wine. But we just waited and waited. We watched our server leaning on the host station talking to the manager and another server, not paying any attention to his tables. The two tables next to us were also waiting for a check, talking about how long the wait is for service. At this point after waiting for so long with no service, no wine, no water, no food, I had had enough. The service was just terrible. We were no longer enjoying ourselves - I decided to go up to the host stand, where our server was talking, and asked them for the check- I asked to cancel the steak and to just pay and leave. This was just poor poor execution and the attitude of the staff was as if they don't care about the customer or their experience. When I asked for the check, the manager was trying to look up our check on the computer, I began to explain what happened and he offered for us to come back the next day to have a better experience. I cannot recommend coming to this place, until they get the service right - I was hoping for a great time with great food and wine and service, but this was just so so far from what it should have been at any place associated with a fine Chef like Ducasse. I brought my wife to Paris to celebrate our wedding anniversary, we have had so many great meals here in Paris, but this was the one bad experience we had - I will never go back and I hope Chef Ducasse gets some good service staff into this place, otherwise I don't see this place surviving very long. read more