This was one of the worst medical experiences my family has ever had. This hand surgeon was shockingly unprofessional and downright disrespectful. He made rude, unnecessary comments about my mom's weight, which were completely out of line and had nothing to do with why she was there. The way he spoke to her was demeaning and cruel. His exam was rough and careless, leaving her in more pain physically and mentally than before she walked in. A doctor is supposed to help their patients, not insult them or make their condition worse. Based on what we experienced, he has no business treating people. I would never recommend him to anyone. read more

The doctor's manner is very rude. He doesn't answer questions about symptoms properly and speaks nervously.

I've seen Dr.Chan since he did my surgery on my foot. He is wonderful doctor and so funny guy All stuff are so nice and knowledge Thank you read more

I took my son to O'Connor hospital ER for a severe finger injury. Dr Chan was called in to consult and repair what he could of the finger. He was excellent to interact with, clear in his directions and obviously skilled in his craft. We walked away feeling reassured that the finger will heal well and that my son will continue to get the care he needs while it does heal. Very happy with Dr Chan and highly recommend him. read more

I made an appointment a week ago, and I am finding out the moment of my appointment that the doctor will not see patients who have not been vaccinated for Covid. I am not scared to post this publicly. I have an issue going on with my right hand that is causing me pain and he would not see me the exact moment my appointment was supposed to begin. Now I am going to hopefully find a good doctor that will actually want to help somebody. Also, I overheard the patient before me being told that "there's not much that we can do" read more

Updating my review, I like a place that will acknowledge and improve. This is what Doctor Chan office did, so I will update my review with more stars. Only thing is the parking space entrance is small and can be easily missed. read more

If I could give Dr. Eric Chan a zero star I would. Had the worse experience with this doctor. First time coming to see him, he discriminated my family base on our ethnicity, mind you we are Asian. He refuse to treat my family just because we don't speak the same language as he does, and refuses to try and make an effort to help his "patient". He lacks basic human decency, and should not have been a doctor. I believe a doctor should take the time to care about his patient rather than just shun them away for not knowing a language. I expected better from a doctor who was recommended to us from our family doctor, I'm not pleased with what we had to endure today from Dr. Eric Chan. He lacks remorse, and empathy. Please re-evaluate your attitude and action towards your patients. read more

My son was in a freak accident and had his finger cut into two, we went to O'Connor ER and that's where we were introduced to Dr. Chan. We did all the right things to try and save my sons finger, we put it in a bag itself then on ice. All the doctors and nurses that saw my son said it wouldn't be possible to even stitch back on, but Dr. Chan did. We won't know for a couple of weeks if his body takes it back but at least he tried when other doctors said no. If it doesn't take, we really had nothing to lose by trying but I'm glad that he did. If it does then, it does and we can thank Dr.Chan for trying and helping my son. Dr.Chan was funny, and informative the whole time. I wouldn't let reviews about his office manager turn you away from a great doctor. read more

This review is long overdue. A month before our wedding, my husband and I were playing basketball and his hand broke on my knee while swiping for the ball. Super freak accident. This was on a Saturday morning, we quickly went to urgent care and they placed a temporary fix on his hand. We were able to get an appointment within the week to check what was going on. The surgery was the following week. Everything went amazingly smooth. The front desk people are very competent and are fully fluent in Spanish, Chinese and English. Good front desk people at medical offices are such a rarity and deserve a positive shout out. We both met with Dr. Chan and enjoyed his humor. We felt very comfortable with him and his experience. He shared with us both options it was either put in small plates or use wires to secure it. I believe it was a spiral fracture. The original plan was to use plates but the x-ray didn't show just how close to the joint the break was and due to that he had to secure the bone with wires. My husband recovered in a month to 98% function. Which even the physical therapists were amazed. He didn't need to wear a cast at our wedding and didn't need physical therapy after a month. Of course not all situations are like these. The doctors and the PTs do their job and you need to do yours which is religiously doing the exercises taught at the sessions, if you want to recover. It's been almost a year later and he can lift weights and carry heavy items without any concern. I am... we both are extremely grateful to Dr. Chan. Glad that he was able to act quickly and make our unreasonable deadline of fixing a hand in a month. read more

I saw Dr. Chan for a piece of gravel that had been embedded in the palm of my hand for years. After X-rays, he gave me local anesthesia and performed a quick procedure, resulting in a 3/4" cut and four stitches. I was worried that the procedure would leave me with a scar almost as bothersome as the gravel had been, but it has healed BEAUTIFULLY! I really appreciated Dr. Chan's friendly and very authentic bedside manner. He was calm and present with me in the exam room; it was a real pleasure. Thank you Dr. Chan! . . . Oh, also, his staff is really kind as well. :) read more

Dr Chan was called in at 10 pm on a Friday to see me in the ER for a bad finger injury. He is gentle, has a good sense of humor which put me at ease. His receptionist is very sweet and helpful. It isn't a fancy modern office, but you are not going there for elegant surroundings, but to see a very experienced and compassionate doctor. read more

Dr. Eric S. Chan, MD Helped me to heal my cut leg after Good Samaritan didn't completely close my wound with stitches , stitches came out , not heavy enough thread. Dr. Eric S. Chan, MD Taught me how to heal this type of wound and it's healed read more

Dr Chan helped me remove a cyst/lump on my face and the surgery was totally painless. I never had any surgery before and was worried. Dr. Chan did a great job on me. He was friendly and professional. I hope I don't need any surgery in the future but if I have to have one I will turn to Dr. Chan again. read more

I was referred to Dr. Chan by my primary care doctor. Doctor Chan removed a cyst from my right hand. I was satisfied with the surgery...and his assistances are very polite. read more

This guy is a hack. I'd call him a quack, but that's an insult to quacks out there. I wish I could give him negative stars. I was essentially compelled to go to this surgeon by workman's comp. I didn't like him on initial consult. He's arrogant, pushy and rude. He scheduled my surgery with the insurance adjuster before I got home from that initial visit. When I complained of his attitude at my visit I was given a list of his past commendations from years ago. He was supposed to perform a simple carpal tunnel release. He took it upon himself to elongate the incision and perform a second surgery on my flexor tendon for my ring finger. This unrelated surgery has had many complications. Including nerve damage to a non related nerve of carpal tunnel. He's sloppy, careless and uncaring. I asked him at a follow up visit why he decided to increase the initial incision 3 times larger than he'd told me he would. He didn't know that the physical therapist had given me access to his post surgery "up report". He told me that he had to cut all the way up to the center of my palm to get to the transverse carpal tendon. And there was no other reason. His up report states that he made that cut to get to the tendon to perform that un related surgery. Our legal system calls that a medical battery. He performed a surgery without my consent or knowledge. Now I'm suffering in agonizing pain with numbness in my hand and fingers where I never had any issues with the carpal tunnel. I've been to see him about 6 time, and each and every time I have to tell him who I am, what surgery he performed, and what I do for a living. What's the point of a medical file if you're not going to read it to refresh your memory of your patients. He obviously only cares about getting as many patients as possible under his knife. Once he's very sloppily sewn you up (the interior dissolvable sutures he used were left with recklessly long unsecured ends. That came out of the incision and are now encapsulated with scar tissue. ), he no longer has any use for you and will be evasive and lie right to your face if you question his actions or motives. In short, if you need a surgeon, steer far away from this clown unless you want to be treated like a schmuck, lied to and abused. read more

Omg....worse doctor's office I have ever been to. The parking lot is so small can only accommodate 4 cars the most! Lobby very small only have a few chairs. Staff don't even wear scrubs don't look professional at all. Inside exam room, doesn't even have proper examination table; it has a cheap looking foldable massasing type of table instead. Counter tops is dirty. I was refer to him by my primary doctor, since she no longer perform the incision draining procedure at her clinic. Bad impression of him already with no proper introduction of himself, especially I am a new patient. I told him the condition of my finger; it is totally swell up at the joint area. I told him my primary doctor prescribed me with a week of antibiotics. It has been 3 days the swellness has not been gone down. He asked me if I am taking any medications, and what type of medications. Lol.....it stated on the form which I filled out earlier. He didnt even bother to look at it. I told him I already took a xray about two weeks ago, then he asked his wife (the receptionist) to call my primary doctor. Oh, by the way the whole time the exam room was open the whole time, so much for my privacy!!! After about a min he told her to forget it. He then came in to show me a "drawing" (lol!! not an actual xray of my finger which I took, what the heck!!) with joints he drew on a paper with the rest of the notes he took down earlier. He said my joints are not smooth, they have rough edges compare to a person with healthy joints. He suggested he has to get joints sample from me to determine the cause of the infection, if any. He even told me he has to make deeper incision in order to get descent samples. He told me to make an appointment to come back to see if the swellness has gone down. Then in two days later the biopsy surgery. I asked him how big the incision gonna be, he even replied by saying 2 miles long. Wat the heck is his problem....I am already scare for the procedure and he had to joke around like that to make me even more nervous. At first I thought he is a specialist, but after what has happened I don't think he is even qualify to be a M.D. If he is not a specialist, why the heck they are charging me a specialist copay!!!!! I think he is just trying make money out of me with the unnecessary appointments. I am definitely getting a second opinion. So unprofessional omg!!!! Definitely no referral from me!!!!!!!!!!!!! read more

This review is strictly about the lady who answers the phones at Dr Chan's. She has broken english, told me she was the office manager, as well as the Dr's Wife. We were referred to Dr Chan for a cyst on our daughters cheek. Our daughter has to PPO Insurances. She was able to call my ex husbands Blue Cross and verify benefits. For my insurance which is also Blue Cross but through my husband's union, you have to verify benefits online. It's now the day before our consultation and we get a call that she cannot verify our insurance and cannot get a hold a live person. I call Dr Chan's office and explain that you have go online to www.benefitsonline.com (benefits) in order to verify benefits. The lady says she went to that page and it's a bunch of ads to buy insurance. I explain to her that I am on the website and no it's a secured page for her to create an account as a provider. Basically, she was on the wrong website it was benefits with an "S". Then she says asks for our ID# off our card. I give it to her and she says online, it gives this other number. I said, I have no idea where you are getting a different number. Then she proceeds to tell me that she is stupid! Yes, she said that. I'm like "what"?? I explained to her that my daughter goes to Stanford for her medical needs, she has a cardiologist, as well as a Pediatrician, and we have never had this happen. She kept insisting that she needs to talk to someone live. I kept telling he that I called the benefits office and I picked the option as if I was a provider and it says you have to go online. Again, she said we must be stupid here. I said are the office manager, she said yes. I said are you the Doctor's Wife, she said yes. I said, just cancel our appointment of tomorrow we will find a new Doctor. She then called my ex-husband and told him needed to find a Dr's Office because she was too stupid... Yep, guess so! read more