Love my doctor supporting staff is horrible. No one returns calls. The call center only has authority to make or cancel appts and leave a message read more

Dr Sayed is very good. But I cannot be his patient any longer since the office is so incompetent, uncaring and rude. He had me do some lab work. His office incorrectly labeled the codes. Now I am on the hook for over $3000 with the lab. I tried to correct this with his office in person (twice) and by mail. They do not respond. I cannot afford to keep him as a doctor as I do not know what the next surprise will be. I do not want my credit stained because he has a staff that really does not care. Good bye. read more

My mother's medication was supposed to be in stock for a biannual injection. We waited nearly an hour for them to tell us they didn't order it and that we'd have to come back next week. The receptionist even wrote down the wrong date on the appointment card. This is the second time they've done this. Utterly incompetent. read more

0 stars! Their 3rd part out of the country call center made me cancel my apt for the 3rd time claiming because they are moving offices i need to reschedule i called to double check the location of my apt as their office is moving August 3rd and my apt is August 4th. It says the appointment would be carried over in the letter they sent. Now the call center and staff are saying I need to reschedule. So why wasn't I notified all of sudden when I call to confirm the location I need to be rescheduled AGAIN! 3RD TIME. if I wouldn't have called and just showed up at the new location I would've been turned away.they call center is useless. I will be getting a new endo which is sad because I love Dr. KONCA.but thats all the staff isnt great and the call center is ridiculous. Very sad. read more

I'm pre diabetic now and the doctor here has done a great job helping me manage my diabetes and weight loss. The staff are very supportive and helpful to me. I recommend them to everyone. read more

Called to make an appointment for the endocrinologist and the scheduler was terrible. He was rude and clearly didn't care about his job. He told me the next available appointment was 3 months away. How can a medical group with such terrible reviews be this busy? Called the primary care provider and got a new referral for someone else. read more

To say I was dismissed would be an understatement. Dr Nezari came in sat down with a smug expression and stated "I see your mri and lab from your history" mind you this is my first visit and I didn't send anything over to them. I was surprised but allowed him to continue and assume what I was there for. He didn't ask me about why I was there, said what my mri shows does not cause pain. That my previous surgery was unnecessary and caused more harm. I had to jump in when I could and say what I wanted to but he would dismiss and say I was wrong. Told him I recently started having groin hip pain as well and he said I'm not walking straight? Like what? Dude I went to get more answers as to what could be causing my pain, I'm trying to rule things out and he said I can give you shots or whatever and I need to exercise and take supplements, I told him I don't need pain medication I'm trying to live a life without them. I'm short and in shape btw I take my medicine and vitamins. Dude stood up like he was over it and I was handed paper work to be on my way. Honestly the only nice person there was the first assistant that helped, even the one at the desk had a nasty look. I'll be doing my lab work and taking it elsewhere read more

Rushed, Dismissive, and Substandard Care My initial consultation with Dr. Nazeri did not go well. The appointment lasted approximately six minutes, and I felt completely unheard and dismissed. For an $85 co-pay, the quality of care was non-existent. Dr. Nazeri was extremely rushed and made no effort to take a patient history or explain his thought process. In fact, I had to actively interrupt him at one point to ask if he required details regarding the history of my illness or my current symptoms. He asked me no questions about my condition. I was simply handed a lab form and dismissed. I left the office feeling irate, unheard, disrespected, and that I had received substandard care. A six-minute consultation for an $85 co-pay, without a proper history or evaluation, is unacceptable. I felt like a transaction being processed rather than a patient receiving care. read more

I'm my 89 year old mother's caregiver and she's been a patient of Dr Cohen/PA Catherine Dryer for a few years now. Thankfully we do have her on a good health regimen so she doesn't need much care but we've always had a decent experience at Chaparral until recently. I can confirm the other most recent reviews, this office staff is horrible and horribly run. My mother was complaining about pain in her leg and when I checked it, found a significant sized mass in her leg. I tried to call to see if I could get an appointment for an urgent issue. They've updated the phone system to only give you two options, one is to press 1 for prescription refills. The other is to wait to be transferred. Press 0 and get nothing. Once it transfers you, the recording says your call will be answers in X amount of minutes. It told me 50 minutes... 50!!! So I hang up, call back and immediately after that it then all the sudden says it will be 17 minutes this time... how was it just 50 minutes and now its 17? Anyways, I choose to wait, because there are no other options and an hour later I am still on hold. No one picked up. I called back a couple times after that, and nothing changes. Decide to try again today. Today, by early afternoon it is doing the same thing. Press 1 this time, maybe can just ask whoever answers to fill prescriptions what is going on, except guess what? YUP! No one is answering at that option either! Finally I call their Cardiology section downstairs and someone did pick up, I explain my situation to her and she actually did care and tried to help me find out what was happening in Dr Cohen's office upstairs. She places me on a long hold and told me they would be calling me. When they call, I explain what has happened and how my mother needs care, the young lady who called me could care less about my mother and how I spent two entire days trying to get through to them. NO compassion, no apologies and I was not rude, I was calm and detailed in explaining what happened. Her response "yeah, we're too busy to answer the high amount of phone calls we receive, so we just leave people on hold until we can get around to answering calls but yes we are really busy" I tell her my mom needs to be seen, likely will need to have an emergency ultrasound ordered, her flat response was that Carolyn Dryer is not there working with Dr Cohen's patients anymore so my mom will need to actually see Dr Cohen and then doesn't ask to check the schedule. SO I had to tell her OK... I would like to do that then, I need to get her seen asap. Flat, 'oh ok." He's not available until a month from now in mid May. Unacceptable, is there anyone else we can see? My mom really needs care. coldly she says no. I tell her "wow you guys really do not care at all about your patient's anymore" She just sits there on the phone and says nothing. I say "Unfortunately, I feel like you're leaving me no choice but to find another provider for her and leave your office" She barely acknowledges and asks if there's anything else I need today.. like...what?!? In a nutshell, her response left me feeling that they A) do NOT care at all for their patients needs B) they could care less if you leave their office This staff is so horrible I don't understand how any of them have jobs except that the office manager is likely the source of all this mess. Someone could die from their indifference and lack of attention. Stay away from this place. it's the worst of the worst. I may complain to the state medical board. read more

The office is awful. I had heart surgery on June 30th with another chaparral doctor and they left me in the hospital bleeding. I had to check myself out, when I called they refused to help me. The nurse said take a shower. It was wire removal and scare tissue. I canceled my appointment with endocrinologist to recover. I have adrenal gland tumor that they don't want to treat. I went to see endocrinology and was given Jardenin. They said the doctor won't be seeing me anymore. What kind of place is this? Dr Konca treated my thyroid cancer 10 years ago. Today I would not go back. Her PA can't add simple math and wrote me a wrong prescription. Quality is non existent, if you can call it care. A big waste of time. read more

I had an appointment today, 8/12/2024 at 11:15 a.m. I waited an HOUR and then went to the front desk. The attendant behind the desk was VERY rude to me and kept saying that Vanessa will always have a wait. She was just plain NASTY ! I know Vanessa is popular, but something needs to be done with the scheduling so LONG waits don't happen! I will be finding another endo, general and maybe another group as Chaparrall has been very poor and the phone system very poor! I have YET to get a response from my doctor when I call. read more

These offices do not care about their patients. Office staff is terrible, not helpful, not friendly, need i say more? If you want quality heath care, do not go here. read more

I wish i can give 0 stars lol , they never answer oh well been on hold forever i always try to call and nothing read more

Chaparral Medical Group - Family Practice Near Me - Rancho Cucamonga, California

See all

I loved the female Dr. I had . She has knowledgeable about everything , answered all my questions! I forgot her name but She made me feel at ease about everything that I've been going through . read more

Receptionist staff (Rancho Cucamonga office) Leslie and Brianna will need to go back for customer service update. They are very rude and I dont see how this office can keep rude staff. Receptionist are suppose to be friendly and helpful. Not these two. They dont deserve a star at all Unfortunately they ruined it for everbody else in this clinic. read more

This was by FAR the worst Doctor experience of my life. After switching my primary care physician because I wasn't getting the care that I need a friend recommended Dr Peter Nicofiris. This guy is a POS, after telling him about my past trauma and the several doctor's I've been to without receiving proper care he tells me to breath in a fucking paper bag. I was sexually assaulted as a child and he told me I was FUCKING LUCKY. This man is the epitome of a worthless POS. I left the office in tears, nothing is lucky about being a child who was raped and it takes a lot for me to open up to somebody and to hear him tell me I was lucky and to breath in a bag? Like I don't know about breathing exercises, this guy is worthless. I am so dazed by this I am so upset by how he treated me . Just because I'm man doesn't mean when I was a child my family member raping me was an enjoyable experience. Idk I left that offfice feeling more helpless than I did before, thanks DOC what if I was suicidal and took my life after our talk ? I hope you see this. read more

I don't think it is truly fair to review a whole medical group when this is one of many locations with many doctors, specialists, and employees. This location is relatively up to date in building structure and remodeling . The parking is super easy and lots of selection. The doctors and medical staff I have seen here have been good at their jobs. They seem a little over booked and over worked. My doctor seems very rushed when he talks to me, I get it. I just wish he'd take more time. read more

See all

I made an appointment in August to see Dr. Woodson on November 20th, 2023. I arrived at my set time at 11:00 AM. I did not see Woodson for over an hour! Unacceptable. I confronted him about this and he said sorry and said he took responsibility, whatever that meant. During my appointment he looked me over, but it did not seem to be very thorough. I pointed out a couple skin tags I wanted removed and we talked about some other issues. Instead of dealing with these issues he did NOTHING and said if I wanted treatment I would have to make another appointment. Frustrated and feeling out of options I was able to make an appointment for the next morning at 8:45. I arrived at 8:42 and signed in. I thought for sure a long wait would not happen again, especially in the morning. I was wrong. After 20 minutes I saw where this was going and I informed the receptionist I was leaving and that it was very unprofessional how they ran their office. My time is worth something too! They showed me zero respect. I DO NOT recommend this doctor or this practice! read more

Horrible place would not even see us unless we had a negative covid test. If I could give negative stars I would. They should just stay closed instead of wasting peoples time when they are sick. Dr was extremely rude and unprofessional. Nazi Dr. read more

This is for the x-ray department ONLY. My Rheumatologist Dr. Nazeri suggested I go here to have my X-rays done, I thought cool yes, my Primary care Dr is in the same office so great. So the first day I go in is on a Friday, I go in & the guy at the front desk tells me she's not in today but she works m-f / 9-4:30. I asked if I could make an appointment for x-rays he tells me no, it's a walk in only but to call next time to make sure she is in. So it's now 2 weeks later on a Tuesday, I call and I'm told she is in, but she has a patient who is gonna take 45 to an hour to complete x-rays. So I did an errand made it to the office about 1/2 hour later, I check in and I'm waiting for an hour and a half I go up & ask how much longer, at this point my lower extremities are in major pain from sitting so long. I tell him if I have to wait any longer I'm going somewhere else & to just grab my paperwork. So he goes to check with her and tells me it will be about 30 more min. At this point I'm pretty upset for wasting time and just want to go somewhere else at this point. Please don't have your x-rays done here, go somewhere else to be treated with some dignity. read more

On Thursday September 30,2021 at around 1:58pm,I was waiting for my prescription at Haven pharmacy after my appointment with my primary across the parking lot. I walked over to Dr. Nazeri M.D office window. Sitting at the front desk their she was texting on her cell eating a subway sub.She just looked up at me as if I was disturbing her, she looked down back to her cell. She did not open sliding window or acknowledge me, I tapped on sliding front window and asked if she can check my appointment date and time and mind you it was 1:58pm. She looked up from her office chair and said that she was on her lunch time and office doesn't open until 2:00pm. Ok, I went back to Haven pharmacy waited for my prescription, walked back to Dr. Nazari M.D office it was now 2:14pm. She was no where in sight.I waited and waited until I just left. It's sad that doctors study so hard to become Doctors and like Dr. Nazeri M.D a specialist, just to have office staff that went to a trade school for 6 to 9 months to become all they can be. Receiving a medical assistance certificate making $8 dollars a hour, with an attitude and nerve to call themselves a "nurse". Just a little fact check medical assistant, only a Registered Nurse can legally call themselves a "nurse". Doctor I understand the medical assistants are hired through a staffing agency from Chapparal Medical group. However, please understand these workers represent your medical practice.Have them act accordingly, have them eat their Subway sandwiches anywhere else besides the front desk. It's just so unprofessional and disgusting ,especially during to covid-19. You are a superb Rheumatologist .And I understand Chapparal provides you with 4th grade level 6 month trade school graduates. However,make some simple to read and understand office rules to keep your practice professional. You deserve only the best. Thank you read more

The wait is at least 2hrs and that is with an appointment scheduled 2 months in advance.

Thank you to Dr Robles for taking good care of me on my visit he made me feel comfortable and made me laugh a few times and the staff was amazing and very friendly Thank you Nicole for making me feel comfortable and letting me know I'm in good hands once again thank you to the staff everyone was great Annette read more

Dr Nikki is still amazing has a heart of gold and cares. Some of these reviews are just crazy. I love this docs office.

Review for Haven Urgent Care. If you want to die waiting then this is the place for you! I brought my 1 year old son here because he was running a fever all day. His regular pediatrician is away at a conference for a week so they sent me here. I called in advance and they told me there was nobody waiting on the lobby. I only live less than two miles away. Well, I get there and they tell me the wait is over an hour. There's about 3 families waiting. Two of which are not here for urgent care. Apparently that lobby is for Urgent Care and a family doctor. So I'm thinking since there's only ONE patient ahead of me then the wait should be less than the hour. NOPE! It's just as long. Mind you, I have a crying infant with me I finally go in the room and the nurse takes his temperature. Then she tells me to follow her to the doctors office down the hall. The doctor didn't come to the patient room. We had to go to the doctors office. When I walk in the doctor is sitting down having lunch. He must be in his late 70s. He checks the baby's ears, while sitting, and throat and sees nothing. Mind you, his sandwich is out in front of him and there's a giant roach by the widow! Eww! He prescribes Tylenol and benadryl. That's it! 5 minutes! And over the counter medication! The next day my son wakes up with bumps everywhere. Turns out it was the chicken pox! Thanks for nothing. read more

Talk about getting robbed with your pants on. Mom madeazad appt and visited this place, initially with Dr Gao, she ended up seeing Dr Gupta. All she did was speak to him for 15 mins if that and brought a recent x-ray for him to see. There was no diagnoses given, additional x-ray and/or tests given, etc. The bill was $300+. If the insurance covered 80%, then how is the rest $176?!?! It's medical groups like these that's causing healthcare costs to be sky high. Man, $300+ for 15 mins of work. Even hookers don't charge that much. read more

I don't care what anyone says. Hands down best doctors I've ever got a chance of meeting! Dr. Peter Niciforos, most don't like him for his bluntness. Be glad to have a doctor who doesnt sugarcoat whats wrong. Beside where are you going to find a primary that will see you same day?! (stop crying about the wait) Then Dr. Alya Torna so sweet and caring cant beat that!! Looking for a cardiologist or electrophysiologist? Now Dr. Jaypal Reddy, Dr. Ramanna Merla (electrophysiologist) and Dr. Nitanth Vangala are the ones to call. If you want to really have a doctor who knows what they're doing. You defiantly want to have your heart in their hands. They have the best knowledge in their field!! Don't waist your time anywhere else. They take most insurances!! HMO & PPO Also the staff has come along way with different faces, but all in all, they are hard working! read more

The dermatologist, Dr. Woodson, seems very knowledgeable. But his staff are terrible. I've called numerous times during office hours and you are immediately put on hold by an automatic greeting. Then music.... And more music. I've been on hold for over 30 minutes multiple times, desperate to get some type of response, and still nobody answers. Want to get a refill on a prescription? Forget it. When you do get through, they say they will send a message to the medical assistant, then no response. This happened multiple times too. I finally actually talk to the medical assistant and she has no clue about my previous requests. She says she will send it over and actually does. But the pharmacy says they need prior insurance authorization. And the cycle continues of not being able to get through to anyone during office hours! You can't even leave a message! There's so many more negative experiences I could write pages about it. Including telemed appointments where nobody calls. Then you try to call them and can't get through to anyone. Trying to schedule follow up appointments and being told you'll have to wait 4 months! For a follow up! I didn't want to start over with a new provider, but by the time I can get a follow up, I will probably have been seen twice by the next provider. Save yourself the headache, go somewhere else. read more

The worst experience urgent care I've ever been to. I arrived there at 7:30 on NYE and was triaged by the nurse, the doctor refused to see me because she was "short on medical supplies". I heard her in the hall making a personal call, but she wouldn't come and see me. Very rude and unprofessional. The male doctor is great, I just don't recommend seeing the female doctor. read more

We went to pick up paperwork and the lady at the front had two of her fingers up her nose one on each side and then prints paperwork and hands paperwork out that is gross and not healthy read more

Never fails to be at Dr. Robles office between 1-1/2 hours every time for a simple procedure that's done in no more than 5 minutes!

Worse company ever. We had to wait over 1hour in the reception and they tell you not to be late. What a joke of doctors office. Of course after an hour late, we left without even being seen since we didn't know how much longer it would be. I feel bad for all the other people who sucked it up and continue to wait patiently there. Never thought of billing an office, but because it was an hour drive, we will definitely bill them for the time wasted. read more

If your sick don't waste your time with Chaparral Urgent Care At 9120 Haven in Rancho Cucamonga. Went there with a cough and tight airways. Nobody in there on a Sat which is very strange as usually Sats are busy. Told the lady my symptoms and she went to talk to doctor who, without even seeing me, tells her to tell me to go to the ER. Voodoo medicine. It's some kind of sham business cuz the doctor won't even see you Don't waste your time. What a joke. So went to another urgent care where doctor actually met and examined me and gave me a breathing treatment that did the trick. read more

If I could give NO stars, I'd prefer that! I walked in to the urgent care today for my wrist hurting , and since today was a holiday, I thought I could get it looked at pretty easily, then be back to work on Monday. The MINUTE I walked in, a nurse from behind 2 layers of glass and what looked like 2 masks started very aggressively telling me that masks were required in the care center ( I was putting it on as I walked up to the counter.) I just shook it off as her being a bit sore over working on a holiday and through what this pandemic has done. Shrugged it off and then told her why I was there. She still had an attitude that would've made a porcupine look cuddly. She addressed me like I was a child and talked very quickly. As a result , I had to repeatedly ask her what she said because trying to hear a soft voice through 2 layers of cloth AND 2 layers of thick heavy glass is difficult. This seemed to piss her off more and she all but shoved the paperwork at me. Trying to de escalate the situation , I just walked away. I pulled my masks from my face ( there was literally no one else in that vast room with me. Social distancing was in play, and I cannot breathe the same air so many times. I though I could pull the masks off for a brief period while I sat , alone, to do my paperwork) when she threw open the first window and started yelling at me! Through her masks and the windows!! I still couldn't understand what she was saying and she then had the audacity to ask me if I understood what was going on, then proceeded to tell me about the pandemic !! I was shocked, and again, trying to make peace because I don't know her story, I told her that I was alone and thought it would be ok. I then told her I could do my paperwork outside, and she then told me that since I wasn't wearing the masks ( aka not immediately doing what she was screaming at me to do and obeying her commands) she refused me service!! At this, I was done being passive and told her that I wasn't doing anything wrong. She then told me that she refused me service, and I needed do leave. I was appalled at her behavior. Bad day or not, this is NOT how you treat someone who comes to you for help!! I've called the customer service line for at the very least a reprimand of her behavior. This type of blatant bullying is never ok, and should be dealt with by her supervisors accordingly. I will never go back to this urgent care again, and I ask everyone who reads this , to instead seek medical treatment at West Point Medical Center up on Archibald and Arrow. It has always been fast, courteous service , and I've been there many times with my kids , my husband and myself. This incident will teach me to go to other locations.... you don't want my money? Fine , I'll take it somewhere else then. read more

Worst office ever! My son waited for his referral to Dr Reddy. He got an appt 1 month out. 1 week prior to appt Dr cancelled,"out of office" that day. Made a new appt for which he showed up for and the Dr office said it's not the right time and said come in later. My son had confirmation and wrote out time a month ago. That office is unorganized, horrible patient care and absolutely non caring about patients. Unethical patient care. read more

Really wished I listened to the other yelpers re: urgent care. Waited one hour for the physician to spend less than 1 minute with me and he prescribed nothing for my symptoms. Total waste of time and money. Place has a horrible appearance. Looks very old and dingy. read more

Long wait for walk in. Rude staff, poor service. I was the only one waiting and didn't call me after an hour, so I left. Why is this place even open? Lol urgent my ass. read more

THE WORST! BROKE MY FOOT... have been put through he ringer, one week later and still haven't been referred to Orthopedic. They submitted the WRONG insurance for the wrong part of my body so now I'm waiting longer than I have to so I can get a cast. I'm still in a temporary splint that is hanging on by a thread. They have no care, nurses are extremely short and rude. Don't make this your primary doctor!! The one on Haven is the absolute worst, they could care less if your sick read more

My name is Brenda and i have switched cardiologist thank the lord.I saw a new cardiologist yesterday which diagnosed the pain in my legs ive had since after my heart attack last july. Dr M who i was seeing here never even listened to my heart when i used to go here .Last time i was in the office here i asked for a echo cardio gram to check heart muscle because was low after ha. His comment was "Your insurance doesnt cover it you can give me cash i might do one but you dont need it or i can drag you to cath lab and laughed" How unethical is that? Well my new cardiologist yesterday not only diagnosed me which will be fixed he gave me a ekg listened to my heart and surprise scheduled a echo cardiogram which my insurance DOES COVER.I have never felt so mentally abuse as i did w Dr M at this office. He shouldnt be a cardiologist or a dr. Let me give him a piece of advice no matter how big or small you think someones problem is,you need to address it. You need not turn your back around to patients not listen an not pay attention to them. I am relieved I am gone from this place now. Im disgusted the way i was treated here by a physician Brenda S. read more

With the whole Coronavirus going on, I called two days before to see if my appointment was still a go and left a voicemail with no return phone call. I called again the following day, only to get a constant busy signal each time I called. The morning of my appointment, I called at 9:15 am to see if anyone answered but got their voicemail. I left another message stating my name, DOB, phone number, and appt time. My appointment was at 11:15. I never received a call, so I got there at 11 am for my 11:15 appointment. I signed in, but at 11:42, no one had acknowledged me to collect my co-pay. I went to ask and was first told that I had already been helped! When I assured them I had been sitting here since 11 am, I was then told they had tried calling me yesterday to tell me my appointment was cancelled because the doctor was ill, but my number was disconnected! I told them I'd tried calling them and left messages with my name and number and they said they never got them. I love my endocrinologist, but the front office definitely leaves something to be desired! read more