Monday August 4th at the end of the day (5 PM) Matt pointed me EXACTLY to the item I was looking…read morefor in hardware/fasteners. Then I remembered I also needed some White Lithium Grease in an aerosol spray bottle for lubricating metal to metal contact. There was a selection of at least four different products to choose from, all it appeared US manufactured. SOLD. Thanks again Matt. We'll be back.

They workers know the stock and they can often find something I could not get at Lowes or Home Depotread more

I continue to go to Fitch because I want to support local businesses, but every time I go, I ask…read moremyself why? The staff always act like they are very put out to help you find something. This is particularly true at the back desk, where the two women I have encountered there seemed like I was asking them a huge favor to leave their chair and help me locate something. They are surprisingly unfriendly for a local business in a small town. The cashiers are also unfriendly. They are all milling around the desk, but no one chats with you or shows any interest. I can't tell what the problem is, as it seems like a perfectly nice place to work, but everyone acts like they hate their job.

Some of the most unprofessional people I've ever met in a business. It's like pulling teeth to get…read moresome9je to call you back so I had to go up there 3 diff times and each time they would continue to put you off on another person until supposedly the person you needed wasn't in today. Very rude once I got there like I was interrupting there day bc I needed something. I d rather chop my trees with a ace and make my own lumber than to go back up there. Couldn't give negative stars so I had to give 1.

Everyone in this store is helpful, knowledgeable and very friendly! Excellent products and pricing…read more The paint department staff are wonderful and very patient - taking time to answer questions and make suggestions. The cashiers are so nice and welcoming and helpful. Strongly suggest signing up for their rewards program!

Bonnie at the front desk-so friendly and helpful! Roger in the equipment rental department makes…read moreyou feel like you and your requests are so important. He does not make you feel rushed. He also asks questions to make sure your purchase or rental meets your needs. Come on in and feel like someone really wants to help you! They are so knowledgeable!

4/16/2023: Great customer service here. They took the time to make sure I had everything I needed…read more Ace is the place.

The staff consistently have great customer service. It's a pleasure to shop here. Shout outs to…read moreSeth and Isaac. Keep up the great work

Selection is great, will definetely return again for more needs…read more Thanks for your help

This was my first time here! I needed some flood barriers to put outside on my balcony for whenever…read morewe get some wind and rain. I wanted to prepare for some flooding, just in case. I saw online that they had something called Quick Dam and went there to pick it up. As soon as I walked in, the staff helped me right away! They knew exactly what I was looking for and helped me pick out the right size flood barrier for my porch. They were a little pricey, but the price was a little less than what I saw on Amazon. Great place and great staff. Will definitely go back if I ever need anything else.

I am very appreciative of the store associate Jaylen for assisting me during my visit earlier this…read moreweek. Upon entering the store, I was kindly greeted by a clerk at the entryway. I had a return and quickly found customer service because of its proximity to the entrance. The return process was swift and seamless thanks to Jaylen. After my return, I asked if I would be allowed to make an online purchase at the customer service desk, to which the response was an immediate yes. I was elated to have this process done with an excellent associate! Knowing I was making a purchase in-store, I was initially worried that the price would be different from the one online; however, their online sale was matched, and I was granted the discounts I had saved for this purchase! Associate Jaylen also noted that I could have my items delivered to the store I was visiting. This will further ensure proper delivery and personally alleviate my worries with shipping large furniture to my home. I was treated very kindly, and the customer service clerk had the patience of a saint during the entire interaction. I will always choose Home Depot over any competitors. Phenomenal customer service! 10/10! Also, I don't know how to add my name to the header area of this comment because this is my first time commenting on Yelp, haha. I think I may have had to make an account first?

We ordered a new refrigerator at Home Depot in Durham on 15 501 first delivered delivery was…read morecanceled. At the last moment second delivery occurred with a damaged refrigerator, which we did not accept third delivery again attempted damaged refrigerator, which we did not accept on all three occasions we changed our schedule to be home during the delivery "window" the management of the to be somewhat and then informed me, I would have to wait a week for a refund I sensed from the salesman who sold this refrigerator that he had concerns about delivery, but he did not elaborate. I suspect the warehouse of Home Depot contains numerous products. The delivery people are not at fault I management if they are proud of this type of service there was no answer were I in their place my answer would be "no excuse, sir we will correct this problem

We recently purchased a dryer for our grandson from this Lowe's store. At first, we had to return…read moreto the store due to inflexibility with the delivery. After a lot of back and forth, I ran into Kayla, part of management, and she listened to my concerns about the delivery day and time. We were on our way to return the appliance and purchase the same dryer at Home Depot. But Kayla was very understanding and wanted to satisfy my concerns, and she did. The dryer showed up in the morning of the delivery day. We desperately need more people working at Lowe's like Kayla!!! Whatever they are paying Kayla, it is definitely not enough. D. Kamieniecki

They need to get friendly staff to work the service desk and pick-up area. They have the rudest…read morepeople working there. Also, ordering things for pickup that are clearly in the store shouldn't take a day to pull.