The team did decent job on cleaning However don't trust their posted pricing They price $90 for 4 bedrooms and entrance . But that price for stupid tiny cleaning machine not a true steam car mount cleaner So then... you have to pay extra $50 for the true machine Lots of hidden and undisclosed charges so basically shady company Stay away at all times ! This is not review of the guy that performed the work This is review of his shady back office policies and they rude replies read more

Chapman Carpet Cleaning - Carpet Cleaning Near Me - Garden Grove, California

My experience was far better than I thought. Robert was amazing. I am very impressed with the workmanship he had. He was thorough and systematic. He cleaned (attacked) my two couches, that were pretty dirty from my two dogs they look so good now. I thought it was going to be a fast job and not to expect too much since the price was so fair. And I own a auto detailing business since 1999 so I know what it takes.. Didn't know clean couches were going to make me this happy lol thank you!!! read more

Chapman Carpet Cleaning - Before :( look how dirty it is on the bottom where the dogs rubbed all around it one foot high - Carpet Cleaning Near Me - Garden Grove, California

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Chapman Carpet saved my carpet. After my son left water on in the bath tub ..started playing video games in the garage..needless to say it was a big mess. I called chapman and they came in 15 minutes .sucked all then water out..left fans..dried the carpet! Thank you! Thank you! ,Thank you! read more

Worst Carpet cleaning service I've ever used. I mean I really don't need to explain the pictures say it all! Was quoted $39.95 but after they showed up price went to $83.50 told Robert I did t have that on me I was expecting $39.95 he said he would do it for $60 I paid cash and this is what I got!!! DONT EVER USE THEM! I WILL BE DEMANDING MY MONEY BACK! An update they have not refunded me. Will not respond to me. Time to call better business bureau and small claims court Still no response I have filed with the BBB. Beware of this business don't use them!!! read more

DO NOT WASTE YOUR HARD EARNED MONEY ON THIS COMPANY!!! Anyone on here saying that they had great service is full of S***! I just had Dan and his sidekick leave my place and the job they did was horrible. There should be a minus star review because they do not even deserve 1 star. Found them in the Pennysaver with a "special ad" saying Carpets DEEP Cleaned (sofa or loveseat for $29.95.) So I called and asked if there were any hidden charges and what was the maximum size for the price? They said any size, no hidden charges. The Ad also said, "Free Color Brighteners! Includes Deep Steam Cleaning" (the water was NOT HOT to be considered STEAM CLEANING) "Quick Dry Process...." Even though they leave everything soaking wet. They do recommend that you open all windows and use a fan to dry the couches. Quick dry process? I don't think so. The first clue that this company is less than average is the plain black truck they pull up in. No company Van or logo anywhere on the vehicle. Second clue, both men are dressed like homeless people. The over weight kid, who did the work while the other guy watched, had a hole in the front of his t-shirt exposing his huge belly. I'm sorry, I have nothing against overweight people AT ALL, but I don't need to see your hanging stomach while you work! SO TACKY!!! A uniform would have had a much more professional impact. Next, Dan says that he is going to give me all of my options and then I could pick what I wanted done. I get it. You are going to upsell me. So I let him go over my options which included hand scrubbing my couches in order to guarantee that the stains would come out. THAT WAS AN ADDITIONAL $90 FOR BOTH COUCHES. I opted out because I had scotch guard on them and had never had a problem with removal of stains in the past. Dan pressed me to get it saying that their work would not be guaranteed and they couldn't promise to get stains out. SERIOUSLY, HOT WATER WOULD HAVE GOTTEN THE STAINS OUT. Too bad they use the cold water from your faucet. That is why the stains don't come out!!! Finally, as I am watching the kid clean my couches, I notice that he is spraying the couch with water solution and large amounts of water is soaking the carpet underneath . My concern was that he would track more dirt onto my now "wet" carpet already CLEAN carpet. So I asked him to stop so that I could lay down some towels. He seemed to get perturbed at that but stopped long enough for me to grab two towels to lay down. He proceeded to continue spraying down the couch and moved to a side that did not have a towel on the floor. I asked him to wait while I moved the towel (something he should have done!!). He then got irritated and said, don't worry, I will go over the carpet with the machine and get the extra water. He went over the wet couches with one swipe per area. Minimal suction of dirt and water. When they were done, I had to ask him to move my couches back to where they were. I will never use them again and would highly recommend steering clear of this crappy company. I will be including pictures of one of the couches that was left dirty along with the once "white towel" I used to finish the job on my own and the dirty water after going over the seat of the couch just one time. TOTAL WASTE OF MONEY. read more

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Wished I would of remembered to check yelp before calling this company! I was wowed by their craigslist special $19.99 per room was quoted $45 dollars on the first call I thought it was due to taxes. ******(I EXPLAINED IT WAS FOR 2 ROOMS AND 5 STEPS OF A WALK IN CLOSET) My carpet cleaning date was set today for 11am so I called before hand to make sure I left enough money behind to cover the cost at that time when I called for the second time I was told that the carpet needed to be evaluated and then they would give me a price by that time I was already on my wy to work and had only left my elderly parents $70 behind THINKING IT WOULD BE ENOUGH maybe would get cared $60 at the most and $10 tip As the call was nearly to an end the guy on the other side told be that he would call me before he got to my house he called me 20 min before and said it would take him about 20 min and it did. (He was on time gotta give him that one star for that) A few min later my mother calls me and tells me that he wants to charger $120 and that he would take her $70 just because he had sprayed some anti-grease spray so I asked her to let me speak with him I basically asked why he had charged so much and explained how I had gotten a cheaper quote. He just responded well I have already sprayed my anti-depressant spray so you want me to leave it at that or you want me to wash it ? I was soo mad at that point that I asked it he would take the $70 dollars and call it even and he agreed thinking for $70 I am ripped of but at least I will get a decent job done. When I came home after 7 hrs form 11am there was a particular wet carpet do glide smell and we've never have had pets in our home I asked my mother why it smelled soo bad and she started explaining how thier machine that was brought in looked really old fashion and it looked like it had just been used with an un rinsed steamer hose and that the person had used our sink water to refill. Also there was a stain of black eye liner and his anti-grease spray could get a bit out of it. We have a portable walmart carpet cleaner that could of done the same of a job or a little better and he gave my mom the advise if we were to use it next to add a little bit of vinager in the water before using. I'VE HAD BETTER CARPET CLEANING SERVICE FOR $60 and they don't quote that they've been in business for more than 30 years like these guys. read more

Chapman Carpet Cleaning - Recipt - Carpet Cleaning Near Me - Garden Grove, California

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I had a 1p appointment with Dan and Pat. They showed up right on time. When I moved into my townhouse 2 years ago, I knew the light sandy colored carpet was a joke! I have two boys (7&9). My carpet was so dirty!! When I pulled my area rug up it was like five shades lighter underneath. Gross. Anyway, Pat explained what the standard cleaning ($49) would accomplish. He then explained what a deep scrubbing would do. Let's be real, with two little boys I needed scrubbing! ;) Pat did a very thorough job. He got spots out I assumed wouldn't come out! The whole process was less than an hour. I'm very pleased and will be calling them in the future! *Tip: Payments accepted are cash or check. read more

Chapman Carpet Cleaning - This is where my area rug usually is. It's all the same color again!! :) - Carpet Cleaning Near Me - Garden Grove, California

Update to my review: Owner finally contacted 5 days later because he saw my Yelp review, but, apparently, he didn't see my text message that I sent him the same day of service complaining about his work. After 10 minutes of rejecting my assurance that I did notify him the same day about my dissatisfaction, he finally admitted that he simply didn't see my message until now. Yet, he didn't have problem seeing my messages before or cashing my check the same day this horrible service was performed. read more

Chapman Carpet Cleaning - Before their horrible job - Carpet Cleaning Near Me - Garden Grove, California

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Extremely rude & unacceptable quality of work. I wish I can give them 0 star. When they got my home, I asked for the price and they were trying to negotiate the price. And it was way more expensive than my usual carpet cleaner charges me (my carpet cleaner was fully booked for a month and i found this chapman carpet from yelp). So I said I don't want to get the service and they just didn't leave my home and kept trying to negotiate (for about 30mins). So I just let them clean my carpet and result was just nightmare. I have to spend 1.5hr by myself to re-clean the carpet with my vacuum. Water was all over my living room when they left my home. read more

Called on short notice, because I had another place lined up and they cancelled last minute. Chapman carpet was able to send someone out the same day and Robert stopped by. He did a fantastic job. He was very nice with my dog. My carpet was dingy and gross. High traffic areas were deeply cleaned and everything looks good now. read more

Chapman Carpet Cleaning - Freshly clean, waiting for the carpet to dry. - Carpet Cleaning Near Me - Garden Grove, California

Long story short my friend got drunk and peed on my couch. I called and they told me they had to schedule the very next morning and i was totally okay with that. I got a call later on and they asked if I was home becasue they would be able to be there within the next hour. Robert showed up was extremely professional and did an absolute amazing job. My couch looks so good. I would highly recommend them and Robert specifically. I will definetly be using their service again and will be referring to my friends and family. Thank you! read more

DO NOT RECOMMEND !!! They say one thing and do another. Misleading information and try to charge you more after the job. The manager was rude on the phone and told his employee to leave our apartment, leaving the job 1/3 of the way finished. There "good deals" are just to get them in the door so they can take advantage of you. DO NOT RECOMMEND !!! read more

Comtacted these guys to clean a 5x8 Shag rug. My puppy peed on it and it had some black marks from the high traffic areas. I spoke to a guy who told me that he had a team near me that would call after they were done with a job already in progress. Sure enough they called and arrived thirty minutes later. The guy would not guarantee that he would clean the rug to perfection, still I allowed him to take the rug. He quoted me $150 because he said he would need to clean it multiple times and let it dry before bringing it back to me a week later. I gave him a deposit and he took the rug and left. That was on a Saturday. On Wednesday, he called saying that he was finished with the rug and wanted to drop it off. THREE days early! I was ecstatic! I left work early to meet him at my place. Once we got inside, I noticed the rug was still wet and that there was still a faint urine stain on it. He said it was the best he could do. I felt like he had done a good job so I paid the remaining balance and he was on his way. BIG MISTAKE! I should have asked him why it was still wet and why he finished so soon. About a day later I noticed that the rug has an odor and a thick residue. If you run your hands through the hairs of the rug, you will need to wash your hands because you can still feel and smell the product he used. I can tell that he spot cleaned the rug by hand and probably does not have the proper equipment to clean a shag rug. Unfortunately, I paid with cash so I really don't have any recourse, but I do plan to call them to see if they would be interested in righting this wrong. In the meantime, don't waste your time! read more

I received a next day appointment for grout cleaning. Robert contacted me prior to arriving at 9:15 a.m. for the 9-11 a.m. Robert was a professional technician and he provided me with a written estimate of the charges. He completed the work in under 3 hours. The work was completed quickly. The results were wonderful, pure white grout-gleaming again. I'm back to feeling clean and fancy. I will definitely make a future appointment. Thanks guys! read more

Called to have my carpet cleaned. They came in a few hours later. It had pet stains that had turned dark. They clean and disinfected the carpet. They restored the carpet back to it's normal color....Thank you, BOBBY & CREW APPRECIATE THE GREAT JOB- and cleaned it so quickly... read more

We needed our carpet cleaned and so we shopped around and found Chapman Carpet on the internet. They have an advertisement (Any 5 rooms $89.95, free halls and bath). We thought...great! http://www.chapmancarpetcleaning.com/ Not so fast! First, when asked when they can come by...they pull the very customer unfriendly "between 9 am and 1 pm"...are you guys the cable company? You need a 4 hour window? Second, after the guys get here...we show them around to where they need to do the cleaning (2 bedrooms, one tiny strip we barely call a hallway, and stairs and a very plain rug). The guy quotes me $150! What the hell?!?!? dude...I said no way. Anyway, we negotiate a bit and at the end agree to $100 for the whole deal. I figured, that's what I was willing to pay anyway. The guy actually did ok on the stairs...some pesky dark corners just wouldn't get clean but he tried. The last complaint I have...they didn't move the TV in the Master room and a small 4 sqt foot box (very light weight) in the other room....I mean come on....are you really going to leave these blatant strips of carpet uncleaned? REALLY??? WOULD YOU DO THAT TO YOUR OWN HOUSE? COME ON SERIOUSLY... Over all not satisfied but they did the work. They somewhat tried in a half-ass way. They get the 2 stars because at the end we got our carpet cleaned. They really deserve maybe 1 1/2 for all the crap mentioned above. read more

Imagine the insane stress of homeowners whose once adorable cat turned against them because we installed new carpet while also changing his cat litter brand. Luckily, the cat seemed to have only marked his displeasure on one spot of the sofa. Immediately, I went to the Pennysaver where carpet and upholstery cleaners tend to advertise their best deals. I needed both the sofa and loveseat cleaned now (and to change the cat litter) to avoid another cat pee incident. The lowest price was advertised at $23.95 per sofa or loveseat. Upon booking the appointment, I was told the price would be $47 for both and possibly additional $3-$6 if they need to do any hand-scrubbing for large stains. And they had a cancellation that morning and could arrive and start cleaning in 20 minutes. Hurrah! Unfortunately, no hurrah. An hour later they finally come and then said that they would need to handscrub the arms of the sofa (why is this not part of a normal sofa cleaning?) and have use pet odor control and that would make the total cost $130. What?! Triple the price?! Then he said, "Ok, well you don't really need the odor control so I can bring down the price to $100." Now, $100 is not a big deal but a bait and switch is just based on principle. "That's still double the price!" I explained. "I was there when he quoted you the price and he explained it would be extra for hand-scrubbing." "Extra, not double! I called other places who would do the whole job out the door for $60! I only agreed to your deal because the guy on the phone said it wouldn't be much extra. Please leave my house." "He told you on the phone..." "I am dissatisfied with the increase in price, please leave," I said as I opened the door for him to go. When he left he mumbled, "Thanks a lot for wasting my time." WHAT THE UNPROFESSIONAL?! This is the worst part: He proceeded to sit in his van in front of my house for over 15 minutes after I asked him to leave. I don't know what he was doing but it made me feel really unsafe. read more

So I called this company because another place flaked on me and never came. I needed my couches cleaned today! Awesome! They called on their way out and cleaned pretty quickly for inexpensive. Great! Well as the couches were drying I noticed a slit and a tear in one of the seats. I call the 888 number and he had me send a picture, fine I do that. He then sends it to the tech that came out, and of course the tech said he didn't do it. So he basically said we didn't do it and it's not their fault. I didn't get an apology a refund NOTHING!! I am out a money, and now have a tear in my couch. I am beyond furious!!!!! The tech was Robert. read more

For years I've dealt with carpet cleaning businesses and most of the time I was unhappy! However this time, surprisingly, I'm ecstatic. They did an awesome job with the three large rooms that needed cleaning. My rugs & carpets are extra clean, super dry, no soap residue and lastly the price was great. Thanks again to Wes and the team; they aimed to please and EARNED my business. You'll be hearing from me again most definitely, thank you! read more

Unbelievable! The worst carpet cleaning service I have ever experienced. As a Certitfied General Contractor I should have known when the unmarked pick up truck arrived, (foolish) the employee equip with a shop vac and a mystery bottle of "carpet cleaner". He immediately tried to charge me triple what i was previously quoted; after twenty minutes I could clearly see this was a "fly by night" operation. After a cash or check only payment, I was left with a dirt wet carpet; was it the power of the vacume or the employee walking around on it with the boots he arrived in? Consumer Beware! read more

Was completely disappointed with the service this company provided, so would recommend avoiding them at all costs. http://www.chapmancarpetcleaning.com/ I responded to an add which quoted 5 rooms and said it included "deep steam cleaning, most furniture moved, pre spotting", etc. When the cleaner showed up he first quoted me over 3X the price and when I mentioned the ad he said that it did not include "deep cleaning". After much discussion and a "call to the company" he finally agreed to do it for the price in the ad. When I asked if he moved furniture he looked at me like I was riduclous and said that it was not included. There was also no pre spotting work that was done. He spent about 30 minutes to do my 5 rooms and gave me the invoice without giving any information about when it would dry, if it was OK to walk on, etc. and left as quickly as possible. I even called the company to give them a chance to respond and the man on the phone was very short with me, did not attempt to offer any apologies for mis-representation in the ad or the minimal service. Do not believe what is advertised by this company. Get your carpets cleaned elsewhere. read more

Today we ordered the $49 , 5 room special. The guy shows up and starts to speak to our 70 yr old mother about the cleaning job. He looks around for a minute and starts going over the "new" pricing.. He tells her that for the "full service" the cost would be $175. This would include deep scrubbing, pet odor protection, and would take care of the carpets nicely. "what happened to the original $49 for 5 rooms"? ask mom. "that is only for a mild detergent and will not take care of the problem" carpet guy.."I can give you the senior discount. $150.00" "we don't need the pet odor protection" mom says.. "ok, $125.00" replies carpet guy so we ask what type of guarantee he could provide if we did pay the $125 and he told us we have 10 days after the cleaning... We told him we would do the full service minus the pet protect for $125 with a guarantee..Again he says 10 days and points to it on the page and quickly says, "$125 sign here sign here!" My brother comes down and says we want the $49 service and that's all!! The guy gets upset and says, "ok, gimme $50 and I will do the carpet".. We said we will pay you once the work is finished. He says, "no, you pay now!" We kindly tell him that yiou don''t normally pay for anything until the service is complete..He says NO! ... so we asked him to leave as he told us that, "I am not a slave!" Long story short, this company is not on the up and up..And to the lady who wrote the review that she uses them all the time, yeah right lady..Your husband is the owner....THUMBS DOWN FOR GREEDY PEOPLE WHO DON'T KNOW HOW TO DO GOOD BUSINESS. read more

Awful is an understatement...!!! Came to know about them from Pennysaver that comes by mail. It states the rate is $14.95 per room. I have her 1bedroom apartment an these guys charged me much more than expected. The guys who came over had out dated equipment and were not professional. As per them I had 1 bedroom+1 living room+i bedroom + 1 hallway. (I never knew my hous was soooo big..!) when i asked them to cancel the appointment as i did to agree to their quote, he said he cannot cancel the appointment as He has to drive all the way to my house.. I carpet was hardly clean when they left.. NEVER EVER CALL THESE GUYS! read more

Awful!! They quoted me $80 and when they got to my house it was $270. If I could give them absolutely no starts, I would! It was an older guy and a young kid. The old man was sooo mean to the kid. He literally just stood over him and told him everything he was doing wrong. It was painful to watch. I will never ever ever use them again. My carpets did not look any different at all. Total waste of money. The older man had us make the check out to himself. Not even sure if he will be actually telling his boss how much he charged us. He probably is going to keep the money for himself. read more

Booking was easy. Prices can't be beat. Showed up early(someone canceled). Did a great job. I will definitely use again. Thank you.

A friend recommended me to try this place and I want to say I've loved the service since the moment I've tried it!! They did a marvelous job and the workers were very helpful and knowledgeable. I live kinda far from the closest location, but they were still able to accommodate me. What I got done was my living room carpet, I have four dogs and sometimes they tend to mark there territory. (Which is annoying) I cant wait for them to come back in a couple weeks to do my couches, definitely try this place!!! read more

Yes I agree the absolute worst. I rushed into this because I wanted my carpets done the same day. Horrible job. Paid $150 and my carpets are still soaking wet 24 hours later and the stains have returned. Please do not use. They are a scam. The two men that were here were creepy as well. I give them ZERO stars. read more

Very satisfied with the service! Dan went thru with what was going to be done and what may or may not come off since i had some ugly stains i had 2 options: 1 basic cleaning for a great price or option 2 deep cleaning for an extra cost which I preferred since the carpet needed it i was worried at first but with him telling me he'd guarantee it be 99.9% like new i took option 2 and was very satisfied excellent service, came earlier than expected, went thru everything I needed to know, all at a great price!!!! I would definitely recommend to anyone who needs a carpet cleaning service..... The guy he brought did an amazing job thanks!! read more

Chapman Carpet Cleaning - Satisfied! Highly recommend!!!! - Carpet Cleaning Near Me - Garden Grove, California

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The worst of the worst! 1 year old rv and they totally destroyed my carpets. I had wanted them freshened up but now I have must and mold and the carpets have to be pulled out and replaced. Who in their right mind brings a huge old industrial rug cleaner to a 5th wheel trailer? Then on top of it all charged me 143.00 !! Not even the equivalent of 100 square feet! Thieves and users. I should have known better when they said they could be here to do it in 2 hours! Crap work very disappointed! Owner would not even come out here to see and smell it. He tried to send the tech hete who cleaned them! DUH! How stupid are you to not look after your own business? Poor poor poor....do not use them ever! read more

Robert did a great job and took care of all our needs. Appreciate the service and look forward to having them again in 3 months

Only reason for the four star is because. My flaky carpet cleaner flaked again he charges less then Dan and Pat and does a amazing job. Friday July 3, I'm going to have company over and my carpets are disgusting. My carpet cleaner decides to tell me that due to the long weekend he couldn't come over today but would on Sunday.....um no! We set Friday at 9am because I am crazy busy everyday. I go on craigslist found these people that had an ad for 10$ a room. I called asked if they could come today they said yes. This was around 11:30am Dan and Pat showed up around 12:50pm he gave me an estimate , gave me some suggestions. I appreciate them, since I clean my carpets every two to 3 months I just went for the basic. It prob took Pat about 15-20 minutes tops. He did a pretty good job. They were friendly and if ever in a pinch. I will definitely give them a call. read more

Was very Leary due to all the negative comments. I must say though that we are extremely happy with how well Robert cleaned out carpets. The carpets are very clean and believe me they were horrid! The reason for only three stars is due to the fact that as true to all the other reviews about the bait and switch, so was the nature here. My daughter thoroughly explained the conditions of the carpet in great detail even making them worse then they actually were for extra emphasis. She left no detail out. We were quoted $80 and when it was all said and done, ended up spending a couple dollars short of $150!!!! This is our only gripe! Robert was professional, on time and did a great job. The price switch issue was no Bueno though! read more

Just got my living room and master bedroom cleaned, let me tell you I was so satisfied with Robert's work, he did it so quick and in a timely manner,he was so nice and respectful,recommended that I needed the deep scrubbing and my carpet turned out amazing! You contact them to set up an appointment they are here the following morning which is excellent and so convenient, the awesome part about the whole process is your carpet is dry that evening or the very next morning, which is perfect if you have new furniture coming in ASAP like my family is! Pricing is reasonable. Keep up the good work Robert THANK YOU FOR YOUR SERVICE! :) read more

Wesley and Nicki just cleaned my sofa and 2 bedrooms with carpet! They were both so nice and very professional. Very quick also! Great experience! Just now anxiously waiting for the carpet and sofa to dry and see the final results!! Thank you Wesley and Nicki! read more

You know, one would think that if you were in customer service, you would would try to be professional, friendly, and accommodating. I work in sales, and I know that if you want business that's just name of the game (actually, I thought everybody knew that). I've used Chapman TWICE in the past - yes, they always quoted me more for the job when I arrived, just as all of the other reviews state. But, they've always been on time and have accommodating coming during the week at 5:30 or so when I get off work. So I thought, might as well have them back out, it's easier than finding a new company... Well, that was not the way to go. I just called and was interrupted before I could even finish speaking with a rude "We don't work evenings." I replied, "oh, really? You guys have come out a couple of times for me at that time..." to which I was greeted with a curt, "Well, maybe that was an exception, but I don't have anyone wiling to work that late." My response: "um, ok, well....I guess I'll just try to find someone else?" Chapman: "Ok." Click. Not surprising about the negative reviews on here....they are all true. Horrible customer service, and completely unprofessional. read more

The guy takes his time cleaning the carpet, I thought he was done but then came back to do some extra deodorizing, it's well worth the price. They were also accommodating to my schedule which is always a plus. read more

Samuel came to our door and was very professional. We were concerned about some make-up stains left on the carpet by our teenage daughter. He advised us that the extra scrubbing that he did may not even work, especially since we already used Resolve and did a lot of scrubbing ourselves. In the end, we were quite happy to pay $50 for our total. $20 each for 2 bedrooms, and $10 for the hallway. Since we didn't have a large area, Sam spent a little extra time going over our 2 small bedrooms and hallway, cleaning a LOT. Although the carpet stayed wet for a couple of days, we were confident that it was definitely clean! Thank you, Chapman Carpet!!! read more

Robert come out to clean my carpet, love set and sofa. Robert is very friendly and knows his trade very well. Please give Chapman Carpet a call for your carpet and sofa needs. Thank you Robert and Chapman Carpet for all the hard work. Please feel free to give my number to any of your client if they have a question about the quality of service you guy's provide. read more

They came out again today and cleaned my headboard and did a wonderful job! Very nice business and great customer service.

Found this company on Craigslist and they quoted me $60 to clean. When the guy showed he quoted $280!!!! I was like wow that's way off! I was not happy and very upset at the same time it was the last day that I had the apartment. So I didn't really have a choice but to go forward.So I said why was I quoted $60? He explained to me and was giving me an attitude response. He can do the $60 but will not include any cleaning chemicals??? So time was limited for me so I said go ahead and be basically just vacuum and got my carpet wet!! I will never use them again! Very bad customer services and experience read more