Late last year the plastic clip which holds my plastic front bumper to the fender broke loose and after several months the bumper started getting lower and lower. I used some duct tape to hold the bumper to the car and contacted several collision centers to get a ball park quote and was horrified at the astronomical amounts some were quoting over the phone. I contacted Chapman Collision on West Bell Rd, made an appointment to get an estimate and unfortunately it took several phone calls and two weeks before I got a response i.e. a quote estimating the cost of the repairs. I made an appointment to drop the vehicle off and on the scheduled day dropped the car off and was told it would take 3-5 business days. I got a call back about 10 days later letting me know the vehicle was ready. They did a great job, matching the paint perfectly and gave me tips on how to get the duct tape residue off from the fender. They also washed the car better than a car wash had in the past. The final price was about $30 more than the estimate because they could not use the old clip which attached the bumper to the fender but they explained ahead of time that that might be a possibility. Despite the wait to get the estimate and the time it took to do the actual work the result was well worth the wait. I would take my vehicle here again if I had to. read more

I trusted Chapman Collision to repair my vehicle properly, but it was returned to me in worse condition than when it arrived. Despite multiple attempts (6) to get the issues resolved and already filing complaints with the Arizona Attorney General and BBB, I've been met with frustrating silence and poor accountability. The service I received lacked transparency, professionalism, and care. My car now needs additional repairs--none of which were explained or justified by their team. I contacted both the Body Shop Manager and General Manager, yet I'm still waiting for a meaningful response. Consumers deserve better than this. If you're considering taking your vehicle here, I highly recommend documenting everything and being prepared to advocate for yourself. I'm continuing to pursue resolution through formal channels. read more

Chapman Collision Phoenix - this is what it looks like now after repairs have been made 6 times. - Body Shops Near Me - Phoenix, Arizona

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Amazing went well repaired our cx90 after crashing into our garage thank you for the great work

My car was dropped off for repairs after being without my car for an after being without my car for a week. My car now has a small dent in the front that it did not have before dropping it off. There's a whistling sound coming from my Driver side window And my backseat driver side door will not open from the inside. Please do not take your car here.. read more

Paint started peeling off after a year and when I asked them to honor their lifetime warranty they came up with excuses to charge me even more! Save yourself the headache and go somewhere else read more

Absolutely great service! Vehicle was repaired ahead of schedule, excellent work, awesome attention to detail including after-market installed items read more

I brought my car here because it needed some ignition work and a new window. Everyone here was so helpful and very nice. They got right to work and kept me updated the whole time. Thank you Chapman Collision team for everything!! read more

Was recommended here by my insurance after an accident. They got me right in. The staff was very friendly. They kept me informed every step of the way, from ordering the parts until my car was finished. I would recommend them to anyone needing work done. read more

Easy access and deal with, professional , courteous, reasonable...Darrel and Roberto were pleasant to work with , very attentive a very accommodating . All around very efficient and caring read more

Brought my 2019 VW Arteon in for a scuff on the rear bumper. It looks as if it was never there! Thank you Chapman Collision!

We recently took our car to Chapman Collision Center for repair after being rear-ended. The staff was amiable and professional when we brought it in. They answered all our questions and worked seamlessly with our insurance company to take care of the financial end. Due to COVID, there were supply chain issues, and they kept us apprised every step of the way. When the parts arrived, they jumped right on it and presented us with a beautifully repaired car. Tyler, Duane, and all the staff couldn't have been nicer. The car is great!. They even cleaned it up inside and out! We give a hearty recommendation to Chapman Collision Center. They are the best! Rex Rhinesmith read more

Made an agreement to have some work done. They forgot the additional item. Could not apologize or offer a solution. Fingers were pointing every other direction and he kept blaming others when my discussion was with him. So now the quote would be much higher because it was all done but that. Left my jeep in direct sun for two weeks, paint on floor mats. Mediocre. read more

I would NEVER take my car to Chapman Autobody, they were unprofessional and due to, what I believe was unauthorized, communication with my insurance company they ended up telling the insurance company to just total my car rather than repair it... I believe due to these communications my car was then totaled.... even though another body shop said it was easily repairable. They were unprofessional, rude, they did not communicate with each other, the service manager spoke with the insurance company, and when I spoke with him it was clear that he did not understand what was going on with my file. Especially if you have Esurance or Allstate I would NEVER take my vehicle to them for repair. The WORST experience I have had with ANY business. IF I could give them zero stars I would.... read more

April 13, 2023 Every single person I came in contact with was very nice and helpful. My car looks better than new. And they even washed it for me. I truly appreciate all of their hard work. Thank you all!! Tami Ross read more

I had a minor "fender bender" with my girlfriend's car in the driveway of our home on June 27th, 2022. The damage was very minor. She took her car to Chapman and was told that they had the parts in stock and the repairs would take two days. It is now JULY 18, 2022, and the repairs have not been completed. Or even started as far as we know. They keep stringing her along saying it will be ready "Friday." then "Monday," then "Tuesday." It was a very minor repair that should have taken one or two days at most! DO NOT EVER TAKE YOUR CAR TO THIS PLACE FOR ANY KIND OF REPAIRS OR SERVICE!!! She has called them several times and no one will call her back with any information. AVIOD THIS BUSINESS AT ALL COSTS!!!! read more

I have nothing but great things to say about our experience here. We took our Silverado in with quite a bit of damage. The repair was done exactly when we were told. Everyone here is very pleasant and helpful. Marcel Lemmon, The manager is TOP NOTCH! He explained everything in detail, asked if I had any questions and was on point with the entire process. Marcel was always Kind, Professional and available in a timely manner to answer any question or concerns I had and made the process SEAMLESS and kept us up to date on the progress . Our Vehicle was returned in Like New condition. Spectacular experience, I would use them again if the need arose. Truly appreciate the care given and all the hard work . read more

Jan 3, 2023, I was sideswiped on Tatum Blvd. Contacted Chapman BMW which referred me to Chapman Collision. Called my AAA insurance who set up appt for Jan 7 at 11am. I showed up, the attendant said I did not have an appt but they did receive the paperwork; he took pictures and said he will send the pics and an estimate to AAA. Sent AAA an email Jan 13, no response. Called AAA Jan17, left message. AAA finally returned my call and said they never got the estimate, the pic, or a return call from Chapman Collision assistant manager. I called Chapman Jan20, still no return call. It has been long enough, I am moving onto another service center - poor service and poor communication. read more

It took longer for repairs than it did to make the car! 43 days to repair $4700 in rear end work. Communications were horrible!

I needed to get a car part painted so I took it to the collision center. Paul and Pavlo were very helpful from the moment I walked in. Paul quoted me and told me the time frame it would take to complete the job. It was finished earlier than expected. Paul also went out of his to see if he could do some touch up work on my vehicle as well. If needed, I will definitely be a returning customer. Thank you for the wonderful service! read more

My wife had a horrible accident in her new Mazda. These guys were outstanding from start to finish. Still feels like a new ride. Thank you guys for the amazing work!! read more

I had very minor rear bumper cover damage. Bumper cover was easily repairable. Got it back and it looked great. Was done in a timely manner. Got home and noticed body lines did not align on one side. Come to find out the bumper cover tabs were broken from them installing and removing to repaint. Took it back and they ordered a new bumper cover. I was still driving the car until the part arrived. Took it back after I finally called asking where the part was at a month later. Nobody called me. Took a few weeks and repair was horrible. Scratch in paint at repaired area, deep scratch and a chip in the paint. I did not accept it. That was almost 2 weeks ago. Still waiting. If you want any updates you have to call and generally get...... We are still working on it. They have now had my car for a total of about 30 days. None of that time was waiting on parts. Even the insurance company stopped paying for my rental and Chapman is now responsible for covering my rental fees until it is finally done. Hopefully they get it right this time. I would not recommend anybody going there. Over 30 days to repair a rear bumper cover. Unbelieveable. read more

Chapman Collision was very helpful... Pablo Perez, the body shop director, guided me through the whole repair process, including how to navigate my insurance company with the claim. read more

So as usual, I wrecked my brand new Mazda just days after I purchased it. My vehicle is all back to new now thanks to Chapman Collision. They kept me informed throughout the process and made sure all my questions were answered. Thank you!! read more