I actually had a very pleasant buying experience at Chapman, and 2+ years later we are still happy with our CX-5. However, service department is another story. This is so clearly a profit center for them (which is not surprising) that they are borderline abusive about it. I get far more calls and emails than I could ever want, though it has gone down some since I've asked to be removed from the list. The big problem is the ridiculous up-sell gauntlet that I have to run every single time I talk to anyone. I perform my own maintenance, and created a schedule with my mechanic to make sure everything would stay on track. I've explained this at least FOUR times to the same person during a SINGLE warranty service. Still, they have a checklist of ripoff maintenence schedule items I had to say no to all four times. Flush brake system and change fluid at 28k miles? With no issues reported? Seriously? There were about 10 things like this, and they kept thinking of ways to bring them up. Chapman is conveniently located for me, but I think I'm going to have to try Camelback for the next issue because I just don't want the hassle. read more

Great dealership with two very competent, very cordial and straight up salesmen named Scott Sullivan and Mike Knox. They will do their best to give you the best deal while working quickly and honestly. I was so worried about getting taken advantage of and if I had just gone here to begin with I would have saved myself so much time and worry. Purchased a beautiful Mazda CX 9 with all the upgrades at a price I'm happy with. When my husband needs to car we will drive the hour to get here and work with Scott and Mike again for sure. Thanks!!! read more

Rude staff. I inquired online about a car, went on vacation fir a few weeks, came home to about 10 emails from the online sales manager. We were no longer interested, so I asked them to stop emailing me. My response to this was a beyond rude and unprofessional email back from them. I will never go to a Chapman dealership. read more

Chapman Mazda - Rude and unprofessional response to a potential customer. - Car Dealers Near Me - Phoenix, Arizona

I had a great first time service experience at this particular location. They got me in and out quickly. The slowest part was waiting for the car wash guys to get to me. So after about a half hour waiting for them to get to me. I passed on the car wash. read more

Bill and the team handled my sales transaction with great ease...working with me on price via phone, and having everything ready for me when I arrived. First-rate experience from start to finish...and I love the new car! Thanks Chapman team! read more

Seriously the most stress-free experience I've ever had in a car dealership. I walked in with a general idea of what I was looking for, and Bill Lohmeyer helped me narrow down my selections until I found the perfect one for me. (2020 Mazda CX-30. I highly recommend) Negotiations were straightforward and no pressure, and I definitely feel like I got great value for my money here. If you are in the market for a new Mazda, I highly recommend stopping by and chatting with these team. Especially Bill. read more

Avoid buying a car from this dealership! The Carfax they presented was fraudulent! Blatantly false reporting that the salesman later admitted was not correct, such as Chapman Scottsdale Autoplex saying on the Carfax report they had filled the tires with nitrogen when they have not. A tire pressure indicator light on the dashboard that has been on since I purchased the car that they refuse to take care of, salesman says "its normal". What else have they lied about? I guess only time will tell. If you deal with Chapman your rolling the dice with a dishonest group! read more

Jacob and Lawrence were awesome to work with! I moved to arizona with no car and by the end of my first day here I got to go home with a perfect vehicle!! Awesome service read more

I have visited/called 4 times all four a disaster under previous and new management. First I had a Mitsubishi lease, I dropped off my car for end of lease inspection. 6 hours later I go to pick it up it had not be done. They wanted to to look at new cars. I drop it off again 4 hours later no call I picked it up they said they had not gotten to it yet. I needed up dropping it at another dealer 1 hour later done, needed up buying a new car there. Next time I call service department for tires for my Mitsubishi they transfer me to parts. I ask about tires he says what size, I saw I have no idea. His smart ass response well not sure why your talking to me they put four different sizes on those cars so once you know what you want let me know. And proceeds to tell me they are no longer Mitsubishi anyway. So rude and the attitude is horrible. So I call the Manager Sam, and Start to tell him about my only 3 experiences with this place he interrupts me to ask why I am calling well to tell you about your horrible service. Then he says we are under new management and have excellent customer service now. I disagreed. Then says not sure what you are tying to accomplish. When I told him I was doing a review and writing a letter I asked for his name 7 times and he refused to give it to me. I called back and got the manager on duties name. He never apologized. Such an attitude this place no wonder. read more

My husband and I purchased a new Mazda CX-5 and everyone from the Sales Manager, Paul, to Bill who sold us the car and made sure we were knowledgeable on the model we were purchasing, to Steve the Finance Manager, who thoroughly explained all of our options. Purchasing or leasing a car can be stressful and a bit overwhelming. But the entire team at Chapman Mazda made it a painless experience. read more

The service department is amazing. The girl Jennifer and guy who I think is.. Nathaniel.. Are sooooo courteous. They are knowledge and honest. They work out a good system with enterprise rental car. The auto shop department has been wonderful too... Had to use them twice. They are quick. And give decent prices and found ways for the fix to be cheaper if possible. They also explain what was going on and what they had to do. read more

I've been a loyal Chapman Mazda customer since I moved to AZ. I'm not one for paying more than I should. At the same time, I don't believe in doing things on the cheap. I have used Chapman's service for my 2017 CX-3 since purchase and I could not be more pleased by the attention to detail, the value for my money, and the overall great customer service. They have often gone above and beyond to take care of both me and the car. They continue to impress me and 5 years on, my car continues to run like new. read more

Excellent service and a great selection of Mazdas. We came in just to check out some Mazda CX-5's, and were were helped by Nick "Jerald". He was super friendly and inviting, and he was willing to show us absolutely anything we wanted to check out. He really worked with us to find the best option for our budget and needs. Each person in the dealership took the time to understand our objective, and they were super patient while we decided on the car to get. read more

I had the pleasure of buying a brand new car from Chapman Mazda this past weekend. Everyone was very friendly and honest which was appreciated. They worked with us on my trade and helped us get to a payment we were comfortable with. I would definitely recommend looking into buying a car from them if you are in the market. Buying a car should be fun and I can definitely say we shared a few laughs throughout the process thanks to Bill Lohmeyer. Thank you Chapman Mazda and Bill. I can finally say that I LOVE my new car. read more

3 words for the Chapman Mazda Service Department: BAIT AND SWITCH! I purchased a brand new Mazda a few years back and have gotten all of my maintainces done by them. With the purchase of my new CX-9, I got LIFETIME Oil Changes for $10! What a great deal! I know that by going to the dealership they will find new and ingenious ways to bring that cost up by finding things wrong with it. I was fine with that. HOWEVER...when I went in on Saturday morning, they found no other things to fix. Great. I go to pay for it and it's $36+. This is nearly 4 times the cost of my $10 LIFETIME Oil Change. I was told by the service writer that they got rid of that plan and no longer honor it. Needless to say, I will no longer be going to the dealership to purchase anything or get my repairs done there. Also, I will not be buying another Mazda because of this. read more

I stopped in with a couple of goals in mind. I ended up there for 2 hours with misinformation and was unable to accomplish half of what I wanted to. Any question that I had about lease pricing or models required a 15+ minute trip to the managers office. Multiple times I called Camelback Mazda while waiting and had the answer 10 minutes before my salesman returned from the managers office. If you don't have the information, that's fine, let me talk to the person that does or just take down my info and find out on your time. I was one of two people on the lot in two hours. If the manager had the answers I should have been talking to him. I am not a fan of wasting time or playing games. I think that I prefer to do my shopping online or with a company like Toyota where information is accessible and shared. I can then use that information to make an informed decision after detailed comparison. No games or disrespect. My salesman seemed fairly nice and personable but was either not competent and a hindrance to the process or playing stupid games. Either way, that doesn't work for me. read more

Drove from Ahwatukee all the way to Bell Rd. to buy a used Mazda CX-5 from another dealer. The other dealer told me the car was there at lunch time, but said it was sold after I made the 45 minute drive. Out of curiosity, if not frustration, I stopped in Chapman Mazda to see if they had any used CX-5s. No luck with the used car, but one of the managers, Kim, suggested I might be surprised at what they could do on a new one. Honestly figured the price would be more than I'd be willing to pay for new, but after putting numbers together we were closer than I'd imagined. Eventually I paid just a little more than the used car I was originally going to buy! This is our second new Mazda from Chapman and both times felt like I was dealing with friendly professionals and not the typical high pressure smoke and mirrors types employed at some other dealers. I'd certainly recommend Chapman Mazda. The whole experience was about as pleasant as car buying can get. read more

please pass the word along not to purchase from chapman mazda dealership. this is ridiculous. a month has gone by and our trade in loan has still not been paid off, and we have received disrespectful runaround from all employees contacted. the late payment hit our credit report and we are still waiting for the payoff so we can call all three credit bureaus to resolve our credit score points declining, as well as creating a formal complaint with the better business bureau. my husband and i both received calls from the dealership trying to sell us the car we traded in and the car we already purchased. we have 4 mazda purchases in the family and have never had an issue before this dealership. will never buy from chapman again!!!! do not recommend to anyone! In other forums, Sales Manager Kevin asked me to call him. Phone call with Kevin didn't go so well. He didn't apologize, take accountability or offer help. Just talked about how this never happens... this is so bizarre.... we sell 281 cars a month and only have 2 GIRLS in accounting (why did he need to say girls?) Well, hire more personnel, or more effective ones if needed. And if you're selling that many cars you should know the trade in payoff timeline and should be informing your customers if and when that timeline might be cutting it close to their next payment date. Payoff dates should also be used to help prioritize which loans need to be paid off first so your customers don't have to deal with this issue. Kevin was more concerned about which employees under him weren't doing their job on the sales floor and who was making the excessive phone calls. We're annoyed by that, but the car still wasn't paid off and that was our priority. No offer was made to help reimburse the late payment they caused us. No offer to provide proof that they sent payoff. No offer to provide proof to use to settle this issue against our credit report. He said he would check on the payoff and who was calling us and "call me right back". That was 2 days ago. And still... my husband is getting phone calls to buy back the trade in that we gave them, even today. Trade in payoff did finally clear our account today, 9/13, even though we purchased the car on 8/10. I'm glad it's paid off. Finally. However... Without any sort of apology, no returned phone calls as promised, continued calls to buy back our trade in, and the fact that we are left with paperwork to file to fix our credit... I'm going to leave our low rating as it stands for all public review forums and continue to urge my friends not to purchase a Mazda from this dealership. We've been happy with Mazda cars and other Mazda dealerships. This one just doesn't have their act together. read more

Great working with Bill and Jonathan. Got a great deal on a new CX-5 and I'm really happy with the customer service.

Awesome!!! I can't stress enough how easy and peaceful the whole process was. Everybody there worked hard to get a deal done, and they got it done! Bill L., thank you for putting me in the perfect car and taking your time while explaining all the features. We are coming back next time we're shopping for a car. read more

Went to Chapman Mazda to lease a 2015 Mazda 3 and my salesperson Daisha was amazing! She went above and beyond to make sure I got a good deal. She didn't try to pressure me and she was extremely friendly. Steve in finance was very cool as well. A lot of laughs. Anyone looking for a new or used Mazda need look no further read more

We just bought a new Mazda 6 and had a very fast and relatively painless process. Thanks to Bill Lohmeyer for helping make the process easy and accommodating to our travel schedule since we had to come from out of town. In my opinion, we got a great deal that beat all the other valley Mazda dealerships and they were so much easier to work with over the phone! read more

Bought a new 2019 Hyundai Tucson from Bill Lohmeyer . He was professional and very knowledgeable and I would recommend him to anyone who wants to buy a car.. thank you for taking care of me and my fiancé .. read more

Bill L. and Alex are really great to work with. It was my first ever experience buying a car, and while I did not leave in the car that I originally wanted, they were easily able to get me in a car of similar features, that kept me in my price range! They gave me as much as they could on my trade in (probably more than anyone else would), and were able to give me the peace of mind of being in a beautiful, reliable car in my price range. Thank you guys!! read more

I went into the dealership to look at a car. I spoke with Bill to see what vehicles were available. If I could rate this dealership a negative 10, I would. Bill's customer service was terrible. I wanted to view a vehicle and I was denied the opportunity to LOOK because I would not give him my drivers license. He said it was mandatory that you give your license in order to VIEW the vehicle. I would not recommend anyone to spend their money at this dealership. When I refused to give my license, Bill threw up his hands and said "well, you can't see the car then. Have a good day. Goodbye". NEVER AGAIN WILL I EVER STEP FOOT IN THIS PLACE. Bill's service was disgusting and uninviting. All I wanted to do was view a vehicle. Never. Again. NO STARS read more

Great service and friendly staff. I recently had a poor experience with a different dealership but Chapman Mazda was the complete opposite. They were easy to work with and not pushy. Bill will take good care of you! read more

***REVIEW UPDATE** Update: Chapman Mazda and I were able to work towards an agreement. They handled my situation with great care and transparency. I really appreciated their efforts and am loving my new car! read more

I had a very helpful, polite, down to earth salesman help me. Tyrone was determined to help me get a great deal on a reliable car, since I live in Texas and my family lives here I drive back and forth to visit a lot. He really cared and helped without at all being that grotesque salesman who pushes everything. I truly appreciated his help and honesty, I'll definitely be sending people his way. read more

Chapman Mazda was wonderful to work with! They really work with us to get us into the car that we wanted and offered us a great deal. Jacob our salesman was amazing. Very responsive to our needs and made the whole process comfortable and easy. A great down to earth guy. I had to come back to the dealership to finalize paperwork and Jacob gladly came to pick me up from home. I honestly can't say enough about how well they took care of us. We will definitely back when we need another vehicle. read more

Well after Scottsdale Mazda location closed, I had to find a new service center. Chapman Mazda was very friendly when I drive up and took care of everything quickly. Very happy read more

What another great experience from Chapman Mazda! Thank you so much for understanding what I needed. Thanks to Bill Lohmeyer and Paul Dodge for a job well done! read more

Want no pressure and a salesman who thoroughly knows his products? Ask for Aaron Weiss! He is the best car salesman I've ever worked with. He listens to your needs and shows you vehicles that match. No up-selling or pressure of any kind. He's a rare breed and worth seeing! Check out the CX SUV's. Pure quality and drive like a sports car! read more

Chase not only didn't listen to the things that we had spoke. About like calling me with a price quote with oil change and or things that warrenty didn't cover. My tire needed to be changed because of a nail so he couldn't do my requested car diagnostics. Ok well I understand the policy of Mazda however I'm having a hard time financially and I bought a used tire and brought it with me and because of policy again he said his manager didn't. Allow a perfectly good tire to be replaced. I explained to him I'll go get it fix. He then ignored the go way and beyond policy you have and didn't even bother to try to make a new appointment . Actually he seemed aloof and disconnected that I only had the loaner washed and gassed up due to having it fmduring the weekend when your service department is closed on sundays. I did call and convey a message to the answering service the day he called and said that my car was done. Which is wasn't. I have the message voicemail. I left upset and unhappy! I not only didn't get my oil changed or the requested diagnostics handled in my vehicle . I completely felt obsolete and unimportant to not only the second car I purchased with Mazda but he didn't understand why I was upset. I went up and down trying to afford a tire and then the price of oil etc etc. I left to get the tire hanged but didn't return because I've been completely discouraged with this company not only with the service department but your core values! I'm so upset even writing this thing that when I purchased both cars I was given and told the impression that you. Your core values would be that of a satisfied customer. I'm UNHAPPY WITH CHASE IM UNHAPPY WITH MAZDA. Be ware people . I don't understand car functions but. Customer service I'm a pro at . With frustrated regards Guadalupe read more

I called in to see if they could offer me anything for my current car and ended up buying a brand new Mazda 3! Great people I've bought 3 cars from them. Also thanks to Bill for taking care of me. read more

My husband and I have been eyeing the 2017 Mazda CX-5 for months (even before it came out)! We've researched and read all the Edmunds / Car & Driver reviews and had our hearts set on it but needed to drive it in person. We also needed to find the right salesman before jumping in. Well we found the right car and the right salesman today! Thank you Bill Lohmeyer for your assistance, no-pressure, caring, knowledgeable, caring demeanor. That sealed the deal and we were able to drive off the lot with our dream car today! woooohooooo so happy! Now we just need to think of a name for our new ride (I name all of my cars, don't judge me)... YAY thanks again Bill Lohmeyer and Chapman Mazda! read more

We took our Mazda 3 in for warranty work and fell in love with a vehicle on the lot. Bill Lohmeyer helped make it ours. He was very helpful and thorough. He made us confident that we were getting the best deal. Thanks Bill, we couldn't have done this without you! read more

My wife and I were negotiating on a new Hyundai at Chapman. She needed to depart and I stayed to continue the discussions. Ten minutes later she texted to ask me if I would walk outside and down a 1/2 block to Chapman Mazda. Amazingly she saw their beautiful crossover and had to take a look. Michael Knox, their Fleet/Online Manager, approached her and she told him what I was doing at their sister store. He was unfazed and very genuine. We ended up taking a test drive and while the vehicle was a bit small for our liking, Michael never pushed even though he advocated how great his Brand was. Good for him. If you are looking at Mazda, we would suggest you take a deep dive with Chapman Mazda and Michael Knox. read more

Buying a new car and selling your trade-in is an adversarial experience: Dealer wants to charge you as much as possible and give you as little as possible for your trade-in; you want the opposite. But, a good sales experience can help mitigate this mano-a-mano. Rob, our salesman, was very professional and knowledgeable, with long experience and good empathy with us. Of course the dealership's initial price for the new car was too high, and the offer for our trade-in was too low, but Rob immediately sensed our dissatisfaction. We settled on a deal acceptable to both. He went the extra mile for us. Buying and selling cars will never be pleasant for us, but this experience was, to the extent possible, a good one. read more

We just purchased a Mazda 6 and had excellent service from Bill Lohmeyer and the rest of the staff at Chapman Mazda on Bell. I would highly recommend Bill and this dealership read more

Wayne in the Service Dept is the best! He has always tried to fit my schedule and is just so pleasant to work with. A really great employee from a customer viewpoint and a really great guy! read more