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    Chargepoint

    3.5 (2 reviews)
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    Acme Burger - Petaluma West

    Acme Burger - Petaluma West

    3.9
    (139 reviews)

    Sooo good + awesome service too !!! I love getting their Acme Burger, a side of cajun fries, and…read moretheir tartar sauce + ranch ! Overall, a 10/10 -- I wish they sold a jar of their dill pickles (hopefully soon !)

    My daughter went into Acme Burger today with a friend. They purchased two sodas directly from the…read moremanager, and her friend also purchased a milkshake and fries to share with my daughter. They were polite, respectful, and went and sat down to eat. A short time later, when my daughter's friend went to fill her soda, the manager accused her of stealing soda. She explained that her friend had just purchased the soda for her. Instead of checking the transaction or simply asking for clarification, the manager followed the girls outside and accused them again of stealing. The girls explained that they had just purchased the cups directly from her. The manager continued to lecture them about stealing and never acknowledged that she may have been mistaken. The girls were so uncomfortable and embarrassed that they quickly finished their fries and left. After I called to explain what happened, the manager told me that she believed she had given my daughter's friend a cup for water and that she had filled that cup with soda. That simply was not what happened. My daughter paid $6.59 through Apple Cash, which is exactly what she paid for the two sodas. The other girl's mother also confirmed her daughter's separate purchase of the milkshake and fries through Apple Pay. I understand that mistakes and misunderstandings happen. What is incredibly disappointing is that instead of simply checking the transaction and realizing she had misunderstood the situation, the manager accused two polite kids of stealing, followed them outside, and lectured them as though they were criminals. She did apologize to us as parents, but what really mattered was how she treated the girls in the moment. They deserved an apology too. My daughter used to go to Acme Burger frequently with her friends. After this experience, she told me, "We'll go get food somewhere else now for sure." I don't blame her. A misunderstanding could have been resolved in seconds. The way these girls were treated turned it into an incredibly upsetting, humiliating experience.

    Chargepoint - evchargingstations - Updated August 2026

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