A word to the wise, be sure to have this company unpack your belongings that were salvaged in your…read morepresence. We did not and as a result "lost" a very expensive computer and accessories... worth several thousands of dollars and other memorabilia. As it turned out it was their word against ours. We have no complaints regarding the work they did but not receiving all our property back, left a bad task in our mouths after dealing with devastating water damage.

This business committed outright fraud. I've filed a formal complaint with the CSLB. I've also…read moreuncovered additional fraudulent activities they've engaged in through conversations with other customers. If you've been defrauded by Critical Control, please contact me--my lawyer is ready to assist on a contingency basis. Critical Control started work on my property without authorization, billed for fake charges (e.g., $150 for gas for a 45-minute drive), and attempted to charge me 14 times (not a typo) more than a reputable contractor who completed the work after I caught onto their behavior. They also manipulate reviews by maintaining a second Yelp page (https://www.yelp.com/biz/critical-control-santa-rosa-2) to hide negative feedback, a clear attempt to mislead potential customers. The attachments in this review are exhibits from my CSLB complaint, including: -Evidence of fraudulent billing. -Video timestamps proving they billed for hours they weren't on site. -Screenshots of false advertising from their website (e.g., fake A+ BBB rating). Avoid this company at all costs. If you've experienced similar issues, please reach out--I'm gathering cases to ensure they're held accountable.

We discovered a leaking toilet in our upstairs bathroom was leaking down and causing wet spots in…read morethe ceiling and side wall of our downstairs laundry room. I've never had to use a Water Restoration service before so I browsed trusty Yelp and reached out to Fire & Water Damage. Glad fellow Yelp friend Karen W gave a glowing review! They seem to answer calls 24/7 and I was able to schedule an appointment quickly. Mike was main point of contact and gave us an estimate and scope of work. Basically, they had to tear out the drywall and insulation from the wet area, dry and dehumidify the area for days, and then put on moon suits and remove any mold. We were able to have 2 techs come on a Friday and then let the dehumidifier run over the weekend. We also had to tear out our upper cabinet since the top was damaged by water. On Monday, they came back to remove any leftover mode and patch things up. The total price came in well below the estimate, which is a huge plus. Very happy with the service and efficiency. If you ever suspect you have water damage from leaks, call these guys and get the problem resolved to ensure mold doesn't form or worst, spread. Note that their services are purely restorative - they'll dry out the water-damaged area and get rid of all the mold. You'll need to hire a plumber first to stop the leaks and then afterwards, a drywall contractor to patch up the holes with insulation and new drywall followed by texturing and painting.

If you need a professional team to address an emergency water heater failure that spread water…read moreunderneath ALL of your flooring, you will find expertise and empathy in the team of Justin, Camilo and Sophia. Starting with Justin's prompt inspection, he objectively assessed the damage and walked me through the possibilities and next steps. He was realistic yet reassuring. Then the team of Camilo and Sophia were amazing. Arriving late in the evening they worked for hours on the water remediation job that included pulling off molding/floor boards and setting up fans/dehumidifiers. Despite the scope of the remediation growing, Camilo and Sophia showed their experience by staying calm and just working through the issues. Their professional demeanor and calm made you feel they were taking care of everything and things would turn out ok. The team provides an invaluable service in times of crisis. Bottom line, they will take care of you.

Troy Moore from Coit was fast and competent, carrying hoses and tools up 47 stairs. He did a great…read morejob, was polite and now everything works. Cost was extremely reasonable, surprisingly reasonable. They also came out to Guerneville, 20 miles from their office, in less than 24 hours of us calling. Highly recommend!

From the owner: We take pride in our work. We love it when customers are extra grateful with our quality of work…read more The best thing we experience in our line of work is when our customers refer us to their friends and family. That lets us know we are doing things right, not only as a business but as a human being.

John was incredible!! It was impossibly hard finding someone to look at the issue without charging…read morean arm and a leg to even give a quote and give an honest assessment about a very scary issue in my home. After calling 20+ providers who were using fear based tactics to get a sale, it is clear that this company is the best in the area and will give you a true expert evaluation. For any future needs or if anyone asks for a referral - I will not hesitate for a moment to refer them to All Hands Restoration. Thank you so much John!!

Fast service, got it taken care of within days. They were really polite and fast. Also exceptional…read moreresponse time and made it easy to schedule.

We had a substantial flood that impacted all 3 floors in our house and Allied came to our rescue…read morewithin an hour of our late night call. Michael and his team assessed the mitigation strategy and then handed the project over to Curtis who then managed our drying and demo effort which has allowed us to stay in the house throughout and hopefully save some key infrastructure if we remain patient with the fans! This team is speedy, respectful of the stress of a family's displacement, flexible and entirely personable throughout. We hope to be back in our house to host our annual Christmas Eve and I really think we have the Allied team to thank for making that a priority in the wake of a significant amount of damage. We hope we never have to call them again, but we would for sure.

Thank you for the amazing service and for saving our business after a very unfortunate flood took…read moreplace. We had minimal damage because of how fast your team took action. Very pleased with the customer service also!

This is review is long over due (worked performed in March 2020) and I'm not sure where to even…read morestart... Long story short, we noticed our base board bubbling and decided to give A&J a call. What I appreciated the most about Jackie, was her professionalism and communication. She was able to quickly lay out our problem, what needed to be done, and what issues may arise during the process. We have two young children and wanted to make sure that they were safe during the remediation process. This was Jackie's priority as well which was clear from the beginning. Another reason why we went with A&J was that they are a one stop shop. Not only did they remediate the water damage but also performed the construction to put the house back together. Armando and team (Luis and others) were awesome to work with. They were very knowledgeable and paid attention to all the details as if it was their own house. I couldn't even tell work was done to the house after! I would definitely recommend them!

Beware of Jackie's promises and expectations. She'll promise you a lot up front then bail on you…read morehalf way through the job if you don't expand to plan.

Johnathan did an exceptional job cleaning up the spilled waste under the house and replacing the…read morebroken plumbing pipes. His work can be described as honest, reasonable, reliable, and of high quality. We contacted Johnathan on December 12, 2024 (Thursday), and he arrived within an hour to provide a quote. His estimate was so reasonable that I agreed to it immediately. We had obtained a few other quotes, and the differences were staggering. Johnathan's team came out two days later, on December 14, 2024, to perform the work. The crew spent over eight hours completing the job and paid great attention to detail. I highly recommend Johnathan's services to my friends and family.

From the owner: All Pro Restoration is a newly established company that may be new to the scene, but its owner…read morebrings a wealth of experience to the table. With over 12 years of working in the restoration and abatement industry, they have tackled a wide range of projects and understand the importance of meeting clients' needs. All Pro Restoration aims to be a trusted partner for those in need of professional help, ensuring that each client receives honest and reliable service. Whether it's a minor sink leak or a large-scale commercial demolition, All Pro Restoration is ready to lend a hand. Give them a call today for assistance you can count on.

They were an amazing company. They really took the time to make sure we understood what was…read morehappening and if we had any questions. They were fast. It was late on a Friday of all days and they still showed up. Now that's service. I recommended them to all my neighbors.

Very responsive and reasonably priced. We had another company that our insurance recommended give a…read morequote that was double the cost of what RestoreX was charging. Very prompt and efficient work, and they followed up after the job to make sure it was done right. Highly recommend them!

We had a plumbing issue that resulted in two rooms of our house having water coming up through the…read morefloorboards. We had fans and dehumidifiers in our house for nine days and Robert was extremely professional, very knowledgeable, and super personable- just an all around great guy! We were very impressed with his service and recommend Dry Kings to anyone in need. On two of the three visits, Frank also came to assist and he was also very professional and personable. A job well done. Great team!

Where to begin? There were too many issues with this company to list. The most egregious; besides…read morethe poor communication with my insurance company is that they charge 20% more than what similar companies in the area are charging. Here's a quote from my claims adjuster, "Dwelling mitigation - we issued payment to ... for the approved portion of this estimate but there was a 20% upcharge on each line item which was removed ..." If you're not insured, beware of this billing practice.

Our neighbor's washing machine backed up at the sewer connection and flooded in to our house. When…read moreI spoke to David, his next available appointment was the following Monday. I expressed our need to get work done sooner and so he was able to rearrange his schedule and arrived at our house two hours later. His estimate beat the other quotes and we started work eight days later. Their containment area stayed in place which was important. Our previous residence went through remediation with another company which couldn't keep their containment wall from falling. I also want to mention that since our job was smaller compared to others, we were having a difficult time getting other companies to give us a quote or reply in a decent time.

They turned a horrible situation into a workable one. Response was immediate, work was clean and…read moretight! Hope you never need them but if you do, these are you guys!!!!!