Be careful with their ATM machines. They will swallow your card and not return it. Claiming to be a…read moremachine malfunction. Their ATM did not give my debit card back, which caused several of my accounts to be declined because I had block my existing card and order a new card, which takes 5 to 10 business days. They still charged me the $4 ATM fee. Bank of Scamerica

I am writing to formally express my dissatisfaction with the service my 91-year-old father and I…read morereceived at your branch today. There was a window marked for customers with disabilities, so we waited there for a considerable amount of time. When it was finally our turn, the teller, Cathy, told us to return to the regular line. My father is 91 years old and cannot stand for long periods. Unfortunately, he forgot to bring his ID. We respectfully asked whether he could still make a deposit. Cathy consulted another staff member and informed us that it should be acceptable. We also presented his credit card as verification. We were not attempting to withdraw funds -- only to make a deposit. Despite this, the process took an excessive amount of time. As a result, we were 30 minutes late to his rehabilitation appointment. This caused unnecessary stress for my father. My father has been a loyal customer of this bank for over 50 years. He was deeply disappointed by the lack of efficiency and consideration shown during this visit. We respectfully request that your branch provide better assistance and sensitivity toward elderly customers in the future. Thank you for your attention to this matter.

Brand new location. However only for the look. No one is available to…read moreOpen account, all the time no one is able to assist you all the time! No one is willing to work before one hour closing time.

Just called in, and the person who picked up the phone is so educated. He answered all my questions…read moreprofessionally.

The bank is in the neighborhood where it is very convince to get to. The service was great and…read moreprofessional. Especially the teller Ms. Kelly Wu who helped me that day. She was very patient, knowledgeable and considerate. I will definitely refer this bank to all my friends and families!

We had a wonderful experience with Kelly Ly at East West Bank. She was warm, patient, and very…read moreknowledgeable, making everything east to understand. We truly appreciate her excellent service; Kelly is a great asset to the bank! Susan & Michae F.

I came here needing to make a payment on a safe deposit box at another faraway branch that has been…read morea thorn in my side for a few years. Long story short... Kevin and Theresa were AMAZING. There was an issue with the payment system and they went out if the way to speak to a banker at the other branch, and squared everything away, and FedExed my check to them free of charge. They were friendly, professional, and went out of their way to help me. We even had nice friendly and casual conversation afterwards. It felt good to not be rushed out, but rather, embraced with kindness. I can't recommend this branch enough if you're in the area. The place is easy to get to, clean, and everyone is nice. Plenty of parking too.

If I could give zero stars, I would. This Citibank branch in Diamond Bar is an absolute joke when…read moreit comes to customer service, professionalism, and honoring their own promises. A banker here got me to sign up for a checking account promotion by promising a $750 bonus if I deposited a lot of $. Trusting them, I promptly deposited the full amount within a week. When I asked the original banker to confirm everything was set up properly for the bonus, she completely ghosted me, red flag number one. Fast forward 4 months (the required promotion period), and surprise, surprise: no bonus. When I called the branch, I was told the original banker left and I had a new banker. For two months, this new banker gave me the absolute runaround. She ignored half my calls, kept saying she was "working on it," claimed she talked to the branch manager, and then stopped answering me altogether. When I finally managed to get the branch manager on the phone, his behavior was appalling. He was completely rude, hostile, incredibly unpleasant, and to top it all off, he hung up on me and refused to help resolve an issue caused by his own staff. They are more than happy to take your money, but when it's time to pay out what they promised, they hide, ignore you, and hang up on you. Take your banking business elsewhere if you don't want to deal with scammy promotions and toxic management.

Met Ms. Ellen Ho and Ms. Carol Wu at the DB branch and resolved the issues with incompetent…read moreemployees Connie Weng and Joanna Shu. Waiting for Ms. Ho to let me know where I can obtain one more box of pennies.

Their manager is a super nice lady. She is very patient and always explains things clearly to her…read morecolleagues. I think the people who work in this branch are very lucky! Their bank is not busy at all so you don't have to wait. staff is very friendly.

This is the first time I found out that this bank exists in Walnut. It's a very small bank located…read moreat the very end corner of a Korean business center at Brea Canyon Rd. The employees, all ladies, are very nice and friendly, greeting everyone who steps inside the bank (in Korean), and not forgetting to say "thank you" when their customers are leaving. We came here twice to open new accounts. Mrs. Kim was very helpful and detailed, though she did not talk much in English. Still, she, together with others, make us feel welcomed. It's a nice local bank, convenient with a Korean supermarket next door for some grocery shopping. It doesn't have many offers for investments, but its employees sure give their utmost care and service.

Our second time and perhaps last time visiting this bank: our step father passed away unexpectedly…read moreand needed to close out his account. The little did we know our mom's name was not reflected in his account as either joint account holder or as the beneficiary. Since he was a social security recipient, we learned through this bank that the law required 40 days of holding account from the date of death but that mom can still collect at that time with the original copy of the Death Certificate & two photo IDs. We swung by today with the required items and the teller who helped us (Jenny?) Lee was purely compassionate and helpful. Although their computer system was partially down to complete the goal for the visit, Ms. Lee reassured sje will personally see to it that things will be mailed out in the morning. Her compassion and helpfulness will always be treasured. Thank you, Me. Lee!!

On May 18, 2026 while visiting Arrowhead Credit Union on grand in chino I witnessed a very…read moreconcerning situation involving one of your employees and a customer. The customer was yelling, cussing, calling the employee names, and becoming increasingly aggressive while she remained calm and professional throughout the interaction. What concerned me most was the lack of protection and support for your employees during the incident. There appeared to be no physical barrier or safety measure between the customer and the employee, and although a security guard was present outside, he did not intervene, attempt to de-escalate the situation, or ask the individual to leave. As the customer became louder and more hostile, it was upsetting to see the employee left to handle the situation alone. I understand businesses want to create a welcoming and personable environment for customers, but employee safety should also be a priority. Situations like this can quickly escalate, and employees should feel protected and supported when dealing with abusive or threatening behavior. It was honestly very difficult to witness such disrespect toward this young woman and your staff. I hope additional measures can be considered to better protect employees and ensure they feel safe while at work.

Opening January 12, 2026! Opening January 12, 2026!…read more 12-15-25 Monday - This shared network's ATMs are NOW OPEN! Finally a branch nearby! No more long drives.

excellent cheryl and morris very helpful good service wonderful great bank in Californiaread more

Kathy and morris great team spirit solve all my banking needs best banking services in California…read moreever!

Surprised it took me so long to write a review for this bank. Since I have been dealing with them…read morenow for over two years. For those who like to deal with a small bank, you will like them. Very customer focused. I have been dealing mostly with Michelle. She is phenomenal. Very efficient too. I once dealt with another lady that focuses on business real estate loans. She was also very pleasant and helpful. I'll try to do more business with them in the future.

First Visit…read more Exceptional service I would like to acknowledge Michelle Such a smooth transaction She was fast and efficient Friendly and made my long drive even more pleasurable Mission accomplished:) Highly Recommend Thanks for reading

I saw some negative reviews given for this branch, so I just wanted to share my positive…read moreexperience. There is a gentleman by the name Sam, who is hands down the greatest most kind and empathetic human that has ever existed. He goes above and beyond to listen, provide solutions, and does so in a timely manner. Thank you Sam for all you do. Whether it's the quick visit, the sit down and talk about options or the quick bill pays he's there to help.

Most credit unions are already a better option than any bank, especially Citi bank. At SFCU, the…read morestaff and employees treat you with respect and dignity. They can empathize with you and the fianncial needs of the current economic times. Xochitl A. a quality environment designed for professionalism, and Robert G. did his best to make sure I did not take advantage of Credit Karma's predatory personal loans! I will always come here first before doing any major life/financial decisions. thank you