The food is awsome and the drinks amazing, but one certain employe killed the vibe. I ordered a philly with a strawberry drink and cheese and bacon fries. I took my food but noticed i didnt get my fries. I showed them my reciet and the rest of the employees were cool with it but one certain employee through a fit at me and yelled "liar!" at me as i walked away. Really annoying and bad employee behavio. Food was good as hell though (he didnt even add the bacon or prepare it correctly, he just tossed fries and nacho cheese in a container snd handed it to me) read more

We don't often go to Charley's Cheesesteaks, located at the Meadowood Mall food court but my niece and I were in the area and it turns out they have chicken wings as well as cheesesteaks on the menu; so, we decided to order a serving of chicken wings and fries to go. When we got wings and fries home, they were still hot and crispy; every wing was plump and tasty.The fries were ordinary, good but there was nothing special about them. read more

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The food is good but now they don't allow free refills like other places in the food court. There's no sign stating policy has changed to no free refills unlike before where you could get one free refill. The staff is rude and corporate doesn't care as I've written numerous complaints about the rudeness of the staff. Now I'll take my business elsewhere. read more

I ordered the bacon cheese fries and there was hardly any cheese on them and it felt like the people who helped me were irritated that I asked for food. Smiling, being polite and aware would help this business a lot. I'm never returning. I will spend my money where it's wanted. read more

Ok, these guys really took care of me today. I ordered the The phili cheesesteak but I wanted was what was pictured on there display (old school phili) when mine came out I realized I ordered the wrong sandwich. I didnt want the sandwich I got so I paid again for the right sandwich and had them throw away the other sandwich. When my sandwich came out they also handed me back the money I spent for the sandwich. They didnt have to. It was my fault but they did. In the end it was the best phili cheesesteak sandwich I've ever had and customer service was amazing. I will definitely be back.. Thank you​ read more

The bread was dry, the meat was dry and very small amount of cheese. This was by no means a philly cheesesteak sandwich. Total waste of money. Threw half of it away! read more

I'm reporting about Charley's Cheesesteaks in Reno mall. They claim to be worlds greatest cheesesteaks. As a person who has been to Philadelphia a few times (definitely recommend visiting during the 4th of July) I have to say that this place leaves a few things to be desired. First the meat is plentiful. I mean the bread could hardly wrap around it. If you're going to fry meat and cheese together it's going to be moist. On the east coast bread is kind of their thing. There's definitely more bread than steak in their sandwiches and the seasoning saltiness is more from the cheese than anything added to the steak. Cheese wiz for the connoisseur. There's just too much going on at Charley's. Now to be fair, it's not a bad choice is you want to fill up on protein. It may be the best cheesesteak in that food court. May also be the best cheesesteak in the meadowood mall. But I'm betting it's not exactly the best cheesesteak on the McCarran loop, or even Reno. False advertising. It's like trying to say you sell the best cheesecake but if you're not in New York I'd begin to have my doubts. Interesting experience but certainly not the best in the world. read more

Charleys Cheesesteaks - #1 in the world? Could be... Asia has lots of people. But not sure which metric they use. I question the veracity of this statement - Sandwiches Near Me - Reno, Nevada

From the moment I walked up to order my food, I was greeted right away by one of the friendliest employees! Ryan took care of me from the very beginning and helped me with what to order. It was my first time eating here so I wasn't sure what to try. He recommended that I try the "Steak Philly Cheesesteak" and let me tell you, it was super tasty! I also ordered the cheese and bacon (Mmm bacon!) fries which I found delicious. The assistance and care really shaped my experience as a first timer eating at Charley's! I will be eating there again. Thanks for all of your help, Ryan! read more

Friendly service. Good food. Huge portion. Price is average but you will be full. Got the old school and it was fantastic.

I'm obsessed with this place. I had the old school cheesesteak and loaded fries! We tried a few places before this wonderful place but we're very disappointed. Thankfully we found this spot last week and this is our 2nd time ordering. It's so good and fresh! This is my new cheat day eating spot read more

Charleys Cheesesteaks - Sandwiches Near Me - Reno, Nevada

It's fine - it's just not a cheesesteak. Look - I came in eyes wide open buying a cheesesteak in a mall but this sandwich was not a cheesesteak- a steak sandwich with some cheese maybe - but not a cheesesteak. I give it three stars - the positive, plenty of meat good service - the negative - where's the cheese, peppers and onions scarce and meat was a little dry. Not bad - even for the price - just sort of a dry steak sandwich - more love, cheese, peppers and onions you guys are on your way read more

Great and fresh sandwiches and fried so many options for drinks. The service at Charley's is amazing they gave me so many options for what to eat and what to eat in the future. read more

Charleys Cheesesteaks - Sandwiches Near Me - Reno, Nevada

We were getting hangry from shopping in 103 degree weather and needed some food NOW. The mall food court's Asian selections looked unappetizing and I noticed the bacon on the fries at Charleys so we decided on that. Staff was nice. I wanted to spend my carb budget on dem fries so I asked for no bun. They offered a bed of lettuce. Thanks register teenager! The cheesesteak was dry yet flavorful. The fries were delicious yet the cheese "sauce" was weirdly lumpy. It was pretty much what you would expect from a mall food court cheesesteak place. (Note: Yelp is telling me that my review is "average length". I think I will end it here since Charleys seems to be your average food court joint.) read more

Charleys Cheesesteaks - Cheese "sauce" is weirdly lumpy. - Sandwiches Near Me - Reno, Nevada

I was a bit hesitant to go here based on the reviews but I was craving a philly steak There was a long line that they went through very quickly Ricardo made my sandwich and was professional and courteous My sandwich was 6.50 and I think this is a fair price. You can add toppings for free Or drink and fries for a meal for extra I'm very pleased with my experience and the sandwich was as delicious as I'd hoped! read more

Charleys Cheesesteaks - Sandwiches Near Me - Reno, Nevada

The food at this place is just ok. Its a fast food joint so I wasn't expecting much. The service was great and the manager, Ryan, was super sweet and professional. The owner seemed a bit unprofessional. I witnessed him yelling at his employees so publicly that it made other customers uncomfortable. read more

I never get my order completed, today I didn't get my cheese for my fries.....waste of my time and money

Employee didn't wash hands after using the restroom then went right back to work. Super gross.

This place offers the only cheesesteak option in the food court at the Meadowood Mall, so the business is great for variety and, I must say, I love a good cheesesteak. They have several options for different kinds of cheesesteak sandwiches, so that's great also. I ordered the BBQ cheddar cheesesteak and it was delicious. However, I feel bad for the people working here. It's obvious that they don't enjoy what they do, which is why the customer service sucks. The cashier had a very flat personality and uninspiring attitude, and was ready to move me along as soon as I paid. I expected to be able to leave a tip on my receipt, but surprisingly, the receipt was one and done and the cashier made no attempt to make it easier for me to tip, nor did I find a collection bin to do so with. The cook, a big, black guy, was at the grill cooking up the orders, but save for the fact that he was facing us, I'm not sure he even knew we were there. He never smiled once, nor acknowledged us right in front of him (the grill is part of the counter facing the customers). I was a little disappointed in my order. I ordered a BBQ cheddar cheesesteak, but noticed that it was not a real slice of cheddar cheese put on the steak, but instead, it was shredded cheese sprinkled on top. Any excitement I had for my cheesesteak was halved at that moment. There is an older lady who works at the end of the counter to distribute orders. Her personality was a little more upbeat and she was probably the best part of the customer service experience, but even then, it was lacking. I know I love my job and I go above and beyond to do a great job for my clients, so it really just breaks my heart to see someone doing a job they don't love, and doing it without cause for care. Overall, this place offers a good tasting cheesesteak, but the service issues leave it with only two stars. read more

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The Lady and I have been regulars at Charley's since they arrived in Reno around 2008 (they had a location in the Summit Sierra mall). That location closed fairly quickly due to what the owners stated was exorbitant rent due at the mall (somewhere around $3000 a month). They then opened up shop in the Carson mall and have been there ever since. When we found out that a new location was opening in the mall down the street from where we lived, we were so happy! Basically, this place has one of the best hot subs in town. Go there now and get a sandwich!! Everything is freshly grilled in front of you (unlike some other places where they come pre-made in little tubs) and they have a myriad of extras to put on top of the subs. Try the buffalo chicken sub or the bacon three-cheese. You will not be disappointed! read more

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Very helpful! I didn't know what veggies or sauce would go with my philly. They gave great recommendations and made sure the sandwiches were yummy. read more

Charleys Cheesesteaks - Small chicken philly and fries! - Sandwiches Near Me - Reno, Nevada

Dropping a star because they charge .75 for soda refills. Who still charges for soda refills! Ugh!

Not very good, very overpriced. $11.98 for a regular cheesestake sandwich, a small fries and small drink. Can't say I'll be eating here again. read more

TERRIBLE CUSTOMER SERVICE! Vida the manager is rude and lacks basic customer service skills. People have millions of choices when it comes to food these days and this franchise needs a lesson in kindness and communication. read more

Ruh roh. Charley's apparently rolled out some new prep method, where you choose your veggies a la Subway after the meat is grilled. That's not a bad idea, but they also now chuck a slice of cheese over top of everything at the end of the process instead of melting it with the meat as it grills. Can't believe a cheesesteak specialty outfit with years of experience would make such a boner move. It leads to a sandwich that's half an overdose of half-melted cheese on top, and zero cheese whatsoever at the bottom. It's terrible. Gotta de-list Charley's from the recommendations until they get over this brainfart and remember their cheesesteak fundamentals. read more

Wow! I didn't even know these guys existed! Great food, and freshly cooked right in front of you, no microwave meat here! (Hehem, SUBWAY ). The cashier was friendly and enthusiastic about the chain, and even told me where I could find locations in my hometown, since we were traveling. They were patient and got all our orders correct the first time. Helpful informative information about the chain and how it started without being uncomfortably/awkwardly over-chatty. Great way to eat out fast food without getting that yucky 'why did I eat out' after-feel/regret. read more

Worst customer service ever!!!!!!! The mall opens at 10am , so I arrive at 10amand stand around for 10 minutes before anyone decides to come out from the back. Then the girl comes out to tell me "we aren't really open right now". She continues, "we are suppose to be open but my boss had to go get change for the registers." Mind you I am paying with a card so no need to change. I guess I will continue to sit here and wait for the boss to get back from the bank so I can pay with a card. #overit read more

Would give negative stars if I could. Unprofessional staff, dirty aprons and filthy appearance. Food was lukewarm and not fresh, especially the french fries. DO NOT PATRONIZE THIS DUMPSTER FIRE. read more

Absolutely delicious!! I had a Philly cheesesteak and fries. It was awesome!! The customer service is great too! I would definitly reccommend this place!! :.............................................:............................................. read more

Charleys Cheesesteaks - Charleys Grilled Subs in Meadowood Mall - Sandwiches Near Me - Reno, Nevada

This place is so unorganized. And it's the manager that's the problem. On three separate occasions she has served me with the rudest possible demeanor, and managed to screw up my order all 3 times. Once my brother and I waited patiently for 6 minutes while she was busy training someone in the back. We said nothing. I've worked customer service. I understand. But when she came out to "greet" us she very curtly said "Look I was training someone. Can only do one thing at a time. That's what it is, and thats how it is." The words mean less than her abrasive attitude. As much as I enjoy Charley's her attitude will be keeping me away from now on. read more

This place has pretty good food but horrible customer service especially from the really tall dark handsome gentleman he appears to be the owner but is a complete jerk to say the least no customer service skills whatsoever. I tend to like the food over other places in the mall however will stray away from this place due to the lack of customer service The only reason they got three stars is due to the staff on April 5 when I visited Jacob to name one especially was great otherwise this would have been a one star review which is why I have hesitated to even review this place until now. read more

Charleys Cheesesteaks - Jake up and Tammy treated me very very well - Sandwiches Near Me - Reno, Nevada

This place has good food but very unfriendly workers the older gentleman that works on Wednesday morning is extremely rude and the only one that doesnt wear gloves when handling food. He takes cash and then grabs the food with out washing his hands. I was completely grossed out. read more

Amazing food hands down. I had the California chicken sandwich and it was to die for, even though it's just a little court food action. The man who helped us was super nice and helpful even when he charged us more. He made it up to us. I will be coming back read more

I ate here recently in the mall and found it to be pretty good! They have friendly staff. During weekends, they have a staff member providing samples, including California chicken sandwich which was quite tasty, with grilled chicken and a ranch sauce in a tasty composition. The sandwiches are uniquely lean for a sandwich place, not putting in a ton of meat and by grilling them they make the insides a little moist which makes for nice texture. I had half of a barbecue chicken sandwich, pulled pork style and some fries that were pretty cool because they are cut from an unskinned potato so you get the nice texture and flavor from the skin. I'd definitely eat here again even though meat portions weren't massive, there was a good 5 oz. in half a sandwich. Prices are a little bit on a high side for what you get, but it is nice and helps a little for a guy concerned with portion control. read more

From the "You Can't Make This Up" Dept. I ask for a small (4") sandwich. I'm told "we're out of small, all we have is largfe (9")." I asked why they couldn't cut the bread size down, but that was over their head. Soooo..I drive over to Port O' Subs, and again ask for a small sandwich (their's are also 4"). The guy reaches over, grabs a 6" roll and cuts it down to 4"!!! Duh, Charley's Philly Steaks, why do you keep proving your total ignorance or lack of customer service? (See my previous photo and comment about their dirty grill). The thing is, I love (used to anyway) the sandwich but now....I also love good customer service and common sense. The above was written 3 hours ago (about 10:00 am). I had to go to the mall so, while there, I decided to try this place again (Food Court.) You can imagine my total amazement when, upon ordering the "Ultimate Club" sandwich, I was told "we're completely out of turkey, so it will be all ham." Say WHAT? Seriously, does management even care? Oh wait, that's right, I saw the owner on the grille one day, no gloves, handling all the food, grille was filthy, I posted a photo here. I notified corporate and they seem to care less. Unreal read more

Nastiest attitude by the people behind the counter at this so-called philly cheese steak place. Disgusting attitudes especially by that tall popped-belly guy ( the so-called manager with horrible people skills). I would NOT dare buy anything here. I am from Philly and I know what real philly cheese steaks are suppose to taste like and its not here! Most importantly the attitudes are bad by the majority staff there!!!!! PLEASE SHUT THIS CHEESE STEAK PLACE DOWN!!!!! Even the others behind the register have that same nasty acting attitude as that tall popped-belly guy. I'm pretty sure many people have experienced this bad experience as myself. People please lets sign a petition to get that place out meadowood mall!!! read more

Charleys Cheesesteaks - Guy with nasty hateful attitude. Horrible customer service skills! Guys name Cornell? Manager? Owner? Sign Petition to get this out! - Sandwiches Near Me - Reno, Nevada

I have been a fan of there stuff for years i went there and ordered a philly and the black lady was rud and the sandwich came out under cooked and still cold from being frozen my wife tryed the place down from there and also got a sandwich and hers was made fresh and a fresh salad was great we wont be back to Charles read more

This is my favorite mall court resturants, the Philly Steakhouse Sandwich is delicious, love to put mine together never had a bad one yet read more

Charleys Cheesesteaks - Sandwiches Near Me - Reno, Nevada

Tammy sandwich maker should not work there she has bad attitude treat people bad and let my bread set to long the was very cold. My first and last time for Charley's subs -10 rating for you sandwiches read more

I absolutely love the food here. The ultimate fries are killer and it is the best cheesesteak in town. On the flip side of this. The customer service is very poor. They can be very short with their customers and make them feel like a burden. Then again I can only imagine what they have to deal with on a daily with all the kids in and out of that place. All in all the customer service goes quick and your on to eating. read more

Very bad representation of the franchise. Cold customer service and no attention to quality. Order the bacon 3 cheese 12" large fries and drink. $14. I had to tell the worker to please remove the core of lettuce from the sandwich, as he was making it due to it being black and wilted. He saw it before i mentioned it but still had to be told to remove it. The large fries looks like a small. Overall very dissatisfied with lunch today. Many choices to chose from in this mall choose something else. read more