I enjoyed stopping to eat at Charley's. I was entertained, first of all, by the notice on the wall telling me all about the history of Charley's. It regaled me with a tale of a man on a journey to New York City during which he took a wrong turn off the highway and ended up in Philadelphia. I can commiserate. The notice told me about how Charley then stopped for lunch and, as luck would have it, sat down to a tasty Philly Steak. He then set about opening a Philly Steak restaurant of his own. The selections on the menu are varied and delicious. They include Teriyaki chicken and a Jalapeno choice, both of which I sampled for my first visit to Charley's. The drinks are cold and fresh as well. Service was bright and interested. The restaurant is clean, well lit and has interesting views either of the outside of the mall, the interior of the mall and the interior of the restaurant. It is a very busy place but service is swift. The quality of the food and the taste of their dishes is really enjoyable. It may look like a fast food or quick sandwich place, and you do get your sandwiches quickly, but there is definitely some artistry going on in this place. It's definitely my place to stop for lunch when I am in or near Macomb Mall in Roseville, Michigan! read more

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I love a good cheese steak sandwich, so every once in a while I like to treat myself. Deal with it! I've passed by Charley's a billion times inside of Macomb Mall but never tried it until today. The service was good, I was helped by an middle aged man who was the manager as indicated on his name tag. I ordered the Philly Steak Sandwich deluxe, which means it has onions, peppers and mushrooms grilled along with the thin sliced steak and provolone, along with hand-cut fries and a soda for over $10!!! That seems like a lot of cabbage to charge someone for mall food, I'm just saying. The sub was big, it had to have been a foot long, so therefore it was filling. The sandwich wasn't terrible, but wasn't amazing either. The bread was bland and had no flavor whatsoever. The sauce they put on it was plain mayo instead of a cheese sauce like I'd hope for. The steak was good but didn't knock my socks off, I would've liked a hint of steak seasoning or something. The extra money I paid for onions, peppers and mushrooms were trivial amounts. I felt cheated a bit. The fries were hand cut but needed salt because they were bland too. Lame. I guess the best part was free soda refills for dine-in customers. Charley's is a decent place if you're STARVING from shopping all day and want some fast (overly priced) food. read more

Charleys Cheesesteaks - Philly Steak sandwich - Cheesesteaks Near Me - Roseville, Michigan

First off- I love the order online- ok should be easy- and ready! NOT! First the manager- if you wanna call her that- doesn't even greet- "the line is over there " she says- I "say I placed my order online" .. bottom line was rude from the jump - then she says "we're not getting any online orders with our printer" ohh that's my problem! More so- should have been apologetic- I can make it for - no problem would've been nice-!! I just told her your wasting my time & left! These people are crazy - if it wasn't for customers you wouldn't get a check!! read more

Paid for 3 meals. Made it all the way home and realized they didn't give me me my fries

I went there yesterday. Food was really good! Came out fresh and hot. I ordered the Philly cheesesteak with everything but tomato. I also ordered the deluxe fries. The service wasn't amazingly fast because of training, but they were very professional and well mannered. A good place to grab a quick and hot bite if you are looking for a philly cheesesteak. read more

Charleys Cheesesteaks - The deluxe fries - Cheesesteaks Near Me - Roseville, Michigan

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Staff just could not comprehend my order. It was just adding cheese. very rude. There were a couple nice girls but..wow. Food not good. Order came out wrong still. I just don't get what was so hard about it. It was dry and just not good. read more

I've come here a few times over the years trying their steak or chicken subs. It smells great walking by in the mall but the meat has always been kind of dry, it's not terrible just not good to me. They seem to do a good business though. The amount of people I see at this place make me think I keep ordering the wrong thing. One time I was doing a low carb thing and ordered a steak salad. Bad move. Boring, skimpy portions and dry meat. Someone tell me what to order that's good, I'll try it and do another review if it's good. BTW, I hear they are known for their lemonade but I don't usually order lemonade. read more

Food is great me and my Wife enjoy going here every time we get the chance. Miss the old location inside the mall though. The new location is ok I guess take some getting use too. read more

Been going here for years! Service is top-notch. I really love the sandwiches here too. The Philly Steak is the best thing here. Also, if you come make sure you get a lemonade. I like the blueberry one. They have strawberry, and peach, and use REAL fruit, not just fruit syrups. They also have specialty fries that are killer. Say hello to Joe if you see him there! read more

their freshly grilled subs are amazingggg!!! they blow subway out of the water! read more

Horrible customer service! The Employee's were unfriendly and uninviting. The dining area was filthy. My subs were undercooked and not very good. I personally wouldn't recommend. read more

Employees are rude and don't even look at you. My mother and I both got small sandwiches, loaded fries, and a drink, our bill was $23. Too much for the quality of food. The philly type sandwich with bacon which had 1 piece of what looked like lunch meat an a single piece of bacon on it. They cook it in front of you which is how I know. The sandwich had no steak flavor. It was all bread and lettuce. As for my club sandwich I got two pieces of lunch meat and a single piece of bacon. The sandwiches we tiny and had no flavor. The individual orders of fries were bigger than the sandwich. The fries were really good which is the only reason they are getting 2 stars from me. They had layered the cheese and had bacon, scallions, and a little sour cream on them. It I ever go back it would only be if I was craving their fries. Otherwise I'm not going back. read more

Just when I thought the EastLand Mall location was bad. No,no,no the employees at this location inside of Macomb mall is by far the WORST when it comes to customer service. They barely look at you, their favorite response is WHAT?! Their attitudes towards each other is sad but their attitudes towards the customers is worse. I'm almost positive the one with most attitude was a manager and boy was he a rude jerk, that do not know how to talk to people (employees and customers) without having being an a**hole! They all just sit there and look at each other with blank looks or like they want to kill each other. I'm mad this is the closest location to me but I'll just have to pass on Charley's from here on out. Not only did I witness the unacceptable service to the customer in front of me, it happened to me and the 2 customers after me. They need a whole new staff because this staff is not a good look for the company. Just saying.The guy I assume is the manager got upset when the customer in front of me asked another employee if he could wash his hands before he preped her food. The "Manager" replied with a smart comment and then told the employee "man just go ahead and wash your hands. read more