The food itself was sub-par (and pricy), but the customer service was the most welcoming experience I've had at any fast food restaurant. My wife and i went through the drive-thru not too long ago, and these two really sweet young ladies were very patient with us despite all of our questions. Overall, 10/10 customer service, 7/10 food. read more

I am a regular at Panera Bread and also a member of the sips club. The last few times I have been there I have been duly impressed with an employee who works the seating area. Her name is Anna and she is pleasantly cleaning and making certain the cafe looks appealing to the patrons. What she does that is extraordinary is she offers to clear your plates, she notices if you appear to be waiting for your order and checks on it for you. She then brings it to you. She even offered to refill my coffee. In a world where customer service is lacking and in a franchise like Panera that is primarily self service by design, Anna stands out by how she goes about the performance of her duties. Well done Anna!!! read more

Terrible ! This is the amount i got for a full salad and honestly this is such BSHIT ... I'm at work and I'll have 3 bites since they are ripping people off read more

Panera Bread - Unfair and ridiculous - Sandwiches Near Me - Tracy, California

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We ordered online and hubby went to pick it up. The online order cubbies are useless and they should put a sign to ask the staff for your order. Hubby stood there for a while thinking that the food wasn't ready yet until a worker asked if he needed help. Our order was sitting in the back. The worker said they stopped using the cubbies because people were stealing. Please put a sign up so people don't waste their time. So disappointed in how small my lunch was for $17. Y'all, cmon. The food was good but the portion was just too small to justify the price. read more

Panera Bread - $17 lunch. Half sandwich and bowl soup (not shown) - Sandwiches Near Me - Tracy, California

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The paper went out while waiting for our order and the staff checked on us to make sure we got our food and gave us a cookie while we waited. I appreciate the great customer service. read more

Panera Bread - Candy Cookie - Sandwiches Near Me - Tracy, California

Visited this Panera for the first time and was impressed with the cleanliness of the place and customer service. Special thank you to Anna for being so helpful and making our visit so pleasant. Will definitely come again when in Tracy. read more

The sandwich was poorly made, I ordered two of the Toasted Caprese Focaccia but one of the sandwiches was missing cheese on one whole side, with only the dressing and tomatoes added. It was poorly prepared. I hope management will pay attention to the cooking staff's performance, otherwise we take our business elsewhere. The experience was very disappointing and frustrating. read more

I can't believe the horrible customer service I received at this location! I wish I got the Hispanic girls name. She talked to me like she was a racist! Or she was just a very angry/ mean individual. First and last time I will ever step foot in this location! read more

Literally go somewhere else, this place beyond sucks. Always "out" of honey & has no sense of urgency nor care to prepare orders properly. Negative stars if I could. read more

We arrived to have coffee and a breakfast sandwich. Dining area tables dirty, restaurant smells Ike a wet rag and the bathrooms are dirty. Sticky floor and dirty toilets. Carpet dirty with food crumbs. read more

Please verify your order at the drive-thru before departing, as there have been recurring inaccuracies, including missing ingredients or incomplete orders. read more

Service is slow in the drive-through one vehicle in front of me probably order just a drink and the worker is like 13 years old confused behind the kitchen. Doesn't know where the drink is or the station is Panera step up your game. I know you can do better. read more

Panera Bread - The worker being hella slow - Sandwiches Near Me - Tracy, California

I asked ffoe light ice because they put too much ice and not enough vanilla latte. This is suppose to be my boost of energy with some caffeine but instead they replace the ice with milk, this is what I'm drinking a cup of milk that I paid for about $5. No complaints in the food I was served it's the cup of milk I received if one thing off then everything off read more

Panera Bread - This is suppose to be an iced vanilla latte - Sandwiches Near Me - Tracy, California

I have to give a shout out to staff who took my celiac disease seriously and bagged my meal separately. I've been to many, many a Panera and this is the first one who got it! Thank you! read more

I placed an order through the drive through on 11/08.. I specifically asked not to have onions added to my sandwich and the employee stated NO ONIONS!!! The line went so slow, I thought I was sitting outside of MC Donald's!!! After leaving I started to consume my sandwich and noticed that I was eating onions! I immediately contacted a manager there onsite and explained that I told the employee that I didn't want any onions on my sandwich. About an hour later I ended up in the emergency room due to an allergic reaction to the onions. An incident report was created by the manager at the store and I was told that someone else would contact me. I was contacted by another manager from corporate " Cody" and he was basically just reaching out to say that for the inconvenience he was offering a $75.00 gift card!! There was no way that I would accept a gift card for more food from a restaurant that got me sick in the first place! How pathetic! He didn't take accountability for the actions of his staff !! I have medical bills, prescriptions and missed time from work due to their lack of communication with the kitchen and staff. Loss of wages and suffering. Please, beware of this company if you get sick, they will brush it under the rug with no remorse. Stop eating out at these type of places they do not want to take accountability for anything that they cause! Let them pay for their mistakes don't support them, let them close due to a lack of sales! They don't treat customers well or do they value us!!! read more

Panera Bread - Sandwiches Near Me - Tracy, California

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Went here today for a quick lunch. The staff was friendly and the food was fresh and came out quickly. We each had Pick 2 Meals. I had an Asian Salad and 1/2 Chicken Salad w/ Almond Sandwich (see pictures below). Our other meal was a bowl of French Onion Soup and 1/2 Veggie Sandwich. read more

Panera Bread - Pick 2 Asian Salad w/ 1/2 Chicken Salad w/Almond Sandwich with side of bread. - Sandwiches Near Me - Tracy, California

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I always love Panera. Im a member of their Sip Club which is great! I get to have a drink anytime I want. Their environment is relaxed and their food is fresh. My favorite is their Tuna sandwich and their blueberry muffin. read more

I usually don't do reviews, BUT....I was on my way from San Jose to Stockton with my sister on November 11, 2024. We decided to stop for breakfast at Panera, 2512 Naglee, Tracy OMG the attitude of the worker was terrible; come to find out she did not use my ph# and when I questioned her she said their system is antiquated and doesn't allow her to!!! No credit given for my visit, and that day the double credit special started! read more

I had a last minute catering order to put in at 10am and needed it by 11:30am for a meeting at my company. I was worried it wouldn't get delivered in time, but Selene and one other lady helped me out so much and got everything here on time and the food was delicious! Shouout to them!! Your guys Customer service was awesome read more

$30+ for two sandwiches that were slapped together so sloppy that there wasn't enough meat to cover the bread. What a waste of money, we haven't been here for a while a was really looking forward to it. I brought it to the managers attention who did nothing but give me a blank stupid stare. Save your money, you're better off going to the grocery store and making it yourself!! read more

Panera Bread - Sandwiches Near Me - Tracy, California

I went to Panera with my grandkids because they wanted to go there we got our order and the cashier told them what their favorite cookie was I thought it was just small talk until she gave them the cookie her name is Ellie she's was really sweet with my grandkids 10/10!! read more

Panera Bread - Candy Cookie - Sandwiches Near Me - Tracy, California

Service was good. Food was just okay. $$$$$$ for just 2 sandwiches and chips, no drinks. Was $29. Ridiculous pricing for a sliced bread sandwich. I wouldn't go here if I was you. Make a better sandwich at home. read more

When I door dashed some breadsticks they looked like Adam and Eve sex toys still ate them tho read more

Panera Bread - Sandwiches Near Me - Tracy, California

It's a family favorite. Healthy food is always awesome. It is very clean and the customer service is awesome. Always a.good experience. read more

Panera Bread - Dinner - Sandwiches Near Me - Tracy, California

order through door dash, the dasher forgot my drink, contacted door dasher and he barely could explain that the manager or service guest told him no drink with my order, I contacted the store and the options offered to me to fix my issues were very limited, not customer service oriented at all, no even a so sorry or whatever, judging from previous reviews I don't think that my review will make a positive impact at this location . very disappointed !!! read more

The staff are friendly and cheerful! Thanks! We enjoy the food and the ambience here at Panera. read more

Panera Bread - Delicious Broccoli cheddar soup!! - Sandwiches Near Me - Tracy, California

Always a great spot for coffee and sometimes try their breakfast or lunch items. The one complaint, is frequently the coffee urns are empty. Wonder if they have a plan for someone to check especially during busy times?? read more

Did not have a very friendly experience,,the tone of the lady in the counter makes you feel you are rushed read more

Panera Bread - Not so pleasant breakfast - Sandwiches Near Me - Tracy, California

Cassidy and Penny were both super compassionate and helpful with a stressful situation. Cassidy also followed up on allergy concerns and made much appreciated recommendations. read more

Very sad...totally messed up our dinner. I told them they needed to make it right. I was told they would make a total refund within 48 hours. 72 hours later they gave us half off so to my thinking that makes two falsehoods. These people can't get anything right! Stay away from Panera Bread in Tracy, CA. read more

What are these big burn holes in my sandwich? Smh. Need to make better sandwiches here. read more

Panera Bread - What are these big burn holes in my sandwich? - Sandwiches Near Me - Tracy, California

TLDR: Mother is hard of hearing Very rude and unprofessional staff Went in today because we were in the area for lunch. Let my mother order first and the staff member helping us was already projecting her bad day onto us. My mother is hard of hearing due to being elderly so it takes her a couple times to comprehend a full sentence. I step in to help out once my mother decided what she wanted. Then we go to add a pastry to her order and and due to my mother's loss of hearing, the worker had to repeat herself a couple times. Each time the worker became more agitated and aggressive in tone. Once my mother picked what she wanted the worker mouthed her off while walking away and that was the last straw for us and we walked out. This is just my experience, but if this is how they act when it's slow, I can only imagine how they are during a rush. read more

Just wanted to say thank you to Ellie for your amazing customer service today! She meets you with a smile and service thats truly hard to find! As I walked in there was a customer who was asking to speak to the manager on duty with regards to a person who helped them. When he arrived they spoke so highly about her and said she was incredible. So my expectations once she came back to the front was high. As she approached the register and asked how she could help me I was truly amazed as to how she lived up to what they said about her! If you go in look for Ellie! She is a wonder! Good choice Panera for providing us with a great experience! read more

The staff are very nice and totally helpful. They even made me a special orange scone baggie upon request. This Panera has the same nice calming look that every Panera has and the food price is the same everywhere you go so I don't get my other people complain about it. In general if you are not satisfied with your food order they are more than happy to help make it right, which is the best thing about Panera. read more

Great service- drive thru pickup order from the app and ordered doubles by accident. They asked right away and refunded me the extra order. Wouldn't have expected a refund. read more

The food here is always as expected. And it's always consistent. It's not AMAZING food, but it's consistent and sometimes that is better than random good and bad. I can always count on this place for "good food". read more

I came to this location for the Baker Dozen deal and the customer service was great! I came later in the day and they were super accommodating and were able to give me the all of the flavors I wanted. The service in the drive thru was also quick. Thanks Panera Team! read more

i feel like some paneras are very hit and miss but this one is always super good!! the napa almond chicken sandwich is my families favorite. staff here were super nice read more

Looking for soup today to satisfy my craving so I decided on Panera. I ordered hearty chicken noodle soup in a sourdough bread bowl and it was exquisite! I went to the drive through which turned out to be a very pleasant experience. The employees are patient, positive and upbeat. Good experience. read more

Panera Bread - Hearty Chicken Noodle Soup in a sourdough bread bowl - Sandwiches Near Me - Tracy, California

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Wait for rapid pickup was sooo long.. they need to have people park upfront if they have a million order that way the line gets going..c'mon whats the purpose of having a rapid delivery/pickup avail. In drive through if u get stuck there for a good 20+minutes. Ridiculous! read more