I used Charley's Taxi for roundtrip airport transportation during my recent stay in Honolulu. Booking is super simple on their website. Both of the drivers I had were prompt, communicative, and had clean vehicles. I really appreciate that they charge a flat rate fee for transport to and from the airport and will use Charley's again the next time in the area. read more

Very accommodating and friendly drivers. I highly recommend using Charley's Taxi service while in Honolulu/Waikiki no hidden fees and clean vehicles. read more

Nothing but positive things to say! Excellent service from dispatch to the driver, Linda! Charley's is right on time and will get you where you need to go, on time! read more

Charley's drove me tree times this trip. Showed up on time, good drivers, cheerful, knowledgable, helpful. I like that they wore masks. Clean cars. I tried Lyft for the first time because it was cheaper for a long ride. Next time I will just pay for Charley's. read more

We had another shuttle service booked from the airport to our condo in downtown waikiki, that was booked previous to flying to hawaii and they didn't show up! We called them multiple times and they said 'there's an accident, you'll have to wait 1-2 hours' while being exceptionally rude. While standing helplessly at the airport I noticed Charlie's taxi's going by and decided to call them, the lady was SO polite and showed empathy for our situation. She was able to dispatch a car to use within 30 minutes, with tracking! At a flat rate of $29 this was amazing given uber/lyft were showing up for $100+ at that hour. Our driver was kind, the car was very clean, and since it was a van there was no issues on space or number of people. Charlie's taxis was the best way to start off our trip to Hawaii and we'll definitely be booking with them again! read more

I just spent an hour waiting for a Charley's Taxi. They didn't warn me I'd be waiting an hour. That hour cost me $250. I'm beginning to believe they never did send a car for me. I give up, I'm going with Uber. read more

This message is for a taxi company that is operating on Oahu: Beware if you don't get a charleys taxi: HI Korea Taxis are not labeled so look for charleys taxi labeling for better service. With HI Korea Taxi, I Could not understand driver with heavy accent. Could not even say "salt lake". Driver tried his best but pronounced "sa-le". Which caused confusion from the very get go. He was charging me (on the clock as I saw money tick upward) while he fumbled for 5 minutes trying to type in my destination address. He could not type address into his google maps as he was mistyping numbers and street names! Upon completion, He asked that I pay cash. Hah! No more cash! He (the company) needs to state cash only upfront! He took credit card after some waiting in the car with some awkward silence...nothing I could do except wave my credit card around waiting to pay... No credentials inside of vehicle. I went with it because he had a meter and I wanted to get on my way. Just a bad experience all together with this hi Korea taxi company. Horrible! Beware of unlisted taxis and look forward the charleys signs. read more

Quoted me one price over the phone and driver charged me another. I called their office before I paid and got hung up on.

We just got back from Hawaii today. We made reservations 2 weeks before getting to Hawaii for a cab to pick us up from the airport. We called after we got our luggage, as instructed, and they said it would be about 30 minutes before someone could come. It was 1am and we had our two little kids with us so we decided to just go with another company. We also had them reserved for the way back. We were supposed to be picked up at 6:30pm. No one was there. So again we got a ride with another cab company. At 7pm a driver calls and is mad that we aren't there. I explained that they were late and we had to go and the driver tells me that I was supposed to call and cancel. I try to explain again and he hangs up on me. Just shocked at the level of unprofessionalism. Try another company. read more

This business bills itself as the only taxi company that is allowed on Joint Base Pearl Harbor-Hickam. As we approached the front gate, my driver nervously asked me "Do I need an ID to get on here?" The answer is, "Of course, it's a military installation." I was unceremoniously dropped off at the gate, and had to drag two suitcases for over a mile to catch a flight at the passenger terminal. Epic fail. read more

Wonderful, prompt service! We use them almost every day during our two weeks days in Oahu every January!

Ya know, as convenient as it can be, sometimes Uber or Lyft just can't fit "the need" and ya gotta go traditional with a Taxi service. Case in point, I needed to haul my family and a lot of luggage to the airport to catch a flight. Charley's Taxi has been around a while and I've used them years past before the ride share thing so decided to go back. I called a couple days before to set the time, date and destination and not only they did show up a hair earlier but we got a van to accommodate what we needed at no extra charge for the set amount of passengers. Car was very clean inside and out, driver was a super nice local lady and we got to the airport no delays AND for a very fair if not competitive price. Remember folks they are a traditional taxi/car service trying to adapt to the whole ride share thing. If you expect Lyft/Uber "service" and functionality, you will be highly dissapointed. However, if you just need a confirmed ride with no searching, then go this route. For this reason, I would definitely use Charley's again. Pros: -Competitive pricing -Able to secure a dedicated vehicle in advance without guessing when/where they will show up and what time of car it is. I don't like chance' em when keiki and plane tickets are involved! Cons: -Their online booking does need some tightening up however just do it the old fashioned way and call somebody. read more

Easy reservation and prompt pick-up. $29 from Honolulu airport to Waikiki. very satisfied.

Charley's taxi is amazing! I used them for arrival and departure for my family and Mohammad and Kevin we both fantastic. Excellent service team as well! I will use them next time as well. read more

Affordable! Clean and friendly. Fitted all 5 of us including our luggage. For one price. They picked us from the Honolulu airport and took us to the Hyatt Place.Will use them again read more

Very reliable. It was easy to book online and contact them by phone. I received two calls confirming my pick up time. The driver arrived a few minutes early. It cost about $80 from Ewa Beach to the airport. I don't know how the cost compares with Uber or Lyft. I thought it was worth it because I knew I had a ride to the airport. If there was a problem or a change, I could easily reach Charley's Cab by phone or email. read more

If you're a traveling to Hawaii. DO NOT USE this company. They will rip you off. They had quoted me a price and it ended up being double the amount. I ordered 2 cabs and out other party paid half what we did. They then tried saying it was due to traffic!! Our other party was taken to THE SAME location and funny how their cab didn't have issues. We both left at the same time!! When I called they promised to look into it and call me back and they DID NOT!! When I called them back they kept saying it was due to traffic!! So, if you need to go from one place to another while in Hawaii, schedule a Lyft a day before and or will be cheaper. The same route cost our 3rd party less than half the price. read more

Whoever is working the phone lines today needs an attitude check. This chick is poorly representing your company. I had a question about booking a car seat for toddlers (which is advertised on the website). read more

Recommended by our resort and they came super quickly to the airport to get us. Much cheaper that our Uber quote!!!

BEWARE.... This taxi service is horrible!!! First encounter made reservations in advance for pickup of myself and family at the airport. Call them when I arrived to inform we were at the baggage claim retrieving our bags when the driver arrived he called me to let me know he was there and told him the same thing. They called me a couple of times but I missed the call because I was getting our bags. I called back to let him know we were on our way to him and when we got to him they release my taxi to another customer. I was tired traveling with young kids I was hot and called the company to see why they let my taxi go and I was told because I didnt answer the phone when I spoke to the driver like duh Im getting my bags and you know Im there because I called you first. Thankful another taxi was there and we were able to get a ride to the hotel. read more

Very Clean! Friendly drivers. Sometimes I have to wait a long time for someone to answer and/or to get a ride.

We just returned from Oahu and wanted to share what a great transportation services we received from Charley's Taxi. They always confirmed our reservattion via text and were always on time. All drivers were very polite. read more

We took two set fare rides with Charley's Taxi: 1) Ko'Olina to Waikiki @ 10:30am, and 2) Waikiki to HNL @ 9:45. For both trips, I called the day before to confirm that our trips were confirmed, and the receptionist confirmed that both trips were. However, for trip 1, the driver arrived at 10:41am (11 minutes late) which was extremely disappointing as the hotel we stayed at recommended Charley's to us and we did everything right. Also, it's not even rush hour traffic at that time?? Additionally, it would have been cheaper to take an Uber or Lyft at that time rather than paying their flat fare of $95 (not including tax and tip) at 10:30am... Despite the 1st trip having issues, we wanted to give Charley's another chance for our airport transfer. For the 2nd trip, the driver was actually early and was waiting for us! The 4-stars are for the good customer service and the 2nd trip redeeming the first. I would take Charley's again from Waikiki to HNL, but would look into other options for the Ko'Olina area before booking with Charley's first. read more

Good service! I recommend using them. Punctual and affordable price. They always got cars too

Prompt delivery. Text and phone call communication. Great flat rate to the airport (do prefer cash payment). We had a helpful and friendly driver. read more

Two stars for fast service and driving. My mom recommended I use this service because of an ad for 20% off she heard on the Japanese radio. The driver was kind of rude when I said the last time I was in Hawaii I was 10 years old. He asked if it was 40 or 50 years ago. I'm only 39. You should flatter you customers and say they look younger than you think. I didnt get the 20% off. The fare from the airport to Hawaii Kai was $75 and the driver only took $10 off when it should have been $15. It is also way more than the pros at Aloha Airport Shuttle which is only $50 and I recommend them instead. read more

Totally unreliable. had a reservation for pick up at the airport for our arrival. They never showed up. We tried calling for 45 minutes and kept put on hold. we used Uber test of the trip. We were told they have the monopoly on taxis here so they can do what they want. the worst. read more

I always call Charley's taxi when I need a ride to the airport. Their drivers are well mannered and polite and their cars are clean. When you call for a cab from them they show up 10 minutes early. I love how punctual they are. Yes, most of their drivers speak broken English but they have so much pride in their work. I came across this Korean man who loves to surf. I took a random cab from the airport on my return trip and it was horrible. The driver didn't even buckled up his seat belt and drove like a maniac. His van smell like cigarettes. read more

Definitely recommended. For party of 2 or more, its definitely a better choice to hire a taxi that goes directly to your hotel rather than sitting in one of those coaches that circles around hotels until your destination. I paid $28 bucks + tip and it saved me some time in the traffic and it was prompt and courteous service. They do accept credit card and I definitely recommended. read more

Russell, our driver is amazing! He is a local. If you are on a budget, call him. He can drop you off and pick you up after a few hours...honest and happy! He can take you to.places where locals go. You can tell that he loves what he does more than just to.earn money.. Excellent ! read more

I think they close on Mondays. I landed in Honolulu Monday AM and followed their reservation instructions on the web and text T1L2 to the number I double-checked and double-checked. No response. Then I tried the phone method, again, following the instructions on their web pages. It rang and rang and rang and no one picked up. I called twice more. So yeah, they lied. They don't open on Mondays. read more

I used Charley's Taxi again this Spring Break (2021). The flat rate from HNL to Waikiki can't be beat. Each and every ride was worry/hassle free with safe drivers and clean vehicles. I'm never really comfortable with Uber or Lyft, so I stick with the pros! read more

Excellent service! Had to wait awhile for driver to show up, but driver was courteous and helpful.

I'm going out on a limb here and say: a taxi company is truly only as good as its individual employees ... which always means as good as its leadership. You can easily see the reviews are either a total thumbs-down or total YAY! This tells me the leadership is not enforcing their high standards, OR the customers don't make complaints directly to the leadership! Having said that, I have limited (two trips) experience with them, and I will use them exclusively any time I need a cab. Here's why: I booked by calling about 3 hours ahead of time. The dispatcher was very pleasant, spoke English well, and actually listened to me. My first ride was from my home to the airport, which is 1.3 miles. If it had been daytime, I would've walked ;) but at 10:30 at night, not a great idea along the Nimitz Highway. The driver arrived a few minutes early, but I was ready, so I said, "Let's go". He was extremely polite and put my small carry-on into the front because it was easier to retrieve. My ONLY complaint - and this is so minor - is that he was talking on his phone during part of the drive. Since he was using bluetooth and still paid attention to his driving, I was not unduly upset. I even asked what language he was speaking (Somali) and told him it was very beautiful (because it is!) My second ride was the reverse, and it was a little less happy (the reason for four stars instead of five). I was told to call after I landed, and I did as I was walking to the exit. I was told 10 minutes, and where to wait - this is a small downside, but hard to explain if you don't know HNL - it was on the median instead of the curb where we pick people up. It was just over 10 minutes, so that was good. This driver was not quite as good. I was about to tell him to put the phone down or I would call HPD! He kept looking at his phone while driving, causing him to swerve and brake inappropriately. Good thing it was only 1.3 miles, or I'm not sure if I would have made it! So, I would say ... I should take my own advice and report him - but now that it's two weeks later, I don't think that will work :( Oh, so one upside here? Parking for 24 hours at the airport is about $20. My cab fare, each way? Under $11. read more

Tis is a Top Secret: Charley's is The Best Kept Secret in Honolulu. As you may know, The Regular cab ride cost to the HNL Airport is $45.00 (pre tip) Charley's price is $29.00 (pre tip) Charley's is great, on time, good service. And, a deal. Yep. You will thank me. Aloha! read more

10 minutes late and I was in a hurry to the airport.. Fare was higher than estimate and I had to call for updates.. :( not the best experience but it's ok read more

I would give it a zero if I can. The driver kept asking for tips throughout the entire time of driving. He threaten that if we don't give enough to satisfy him, he'll throw us out from the car. This is just unbelievable! When we complained this to the company, they did nothing about it. Stay away from this horrible company. read more

Avoid this taxi service! Unreliable and did not honor their reservation. Disappointing start to our vacation!

Charley's taxi was the best cab service I've vet used. The phone call went straight to a human and not a machine, the taxi was a great price compared to Uber. We walked out side of HNL and the car was there within minutes The driver was pleasant and a great driver. We made a reservation for the next morning ans the arrived right on. Thank you, we will recommend and use your service when ever we travel to Honolulu. read more

Really bad experience yesterday with the first driver refusing to take me where I wanted to go because it was too short and the second driver big understanding English and very rude. Then today I see this on social media.......never again. It's like taking a cab in a 3rd world country. read more

Charley's Taxi - Taxis Near Me - Honolulu, Hawaii