My wife bought me an ebike for my birthday and it turns out it was damaged - the front sprocket was bent and it wouldn't hold the chain. Annoying and I had taken it to a bike shop in New England who said they'd have to order a replacement. Nope, that won't work. Today, I brought it in to Charlotte Cycles and the dude just... fixed it. Put it up on the rack, whipped out a wrench and basically, manhandled the sprocket back into alignment. What? You can do that? And then, he tightened the brakes and made sure the rest of the bike was in good shape, even adding air to the tires. "What do I owe you?" "Nothing. Just come back to us when you need service." That's amazingly good service and there is no doubt that I will be back for anything I need for the bike. Wow! [Review 18115 overall - 3326 in North Carolina - 1637 of 2022.] read more

Charlotte Cycles - Charlotte Cycles - Bike Repair/Maintenance Near Me - Charlotte, North Carolina

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Great service. Bought a Velotric electric bike from them. They had it all charged and accessories attached and ready to go when we came to pick it up. read more

First time visiting and I will surely be back. I love supporting local businesses that have amazing customer service. Went in for cycling shoes and got exactly what I needed. My cleats were installed, I was shown how to use the shoes and expertly fitted. They have a huge selection of bikes and very knowledgeable. I will surely be back. read more

Charlotte Cycles - Bike rack - Bike Repair/Maintenance Near Me - Charlotte, North Carolina

THE ship in Charlotte for e-bikes by Giant and others, and quality locks and helmets by Abus. Very friendly and knowledgeable staff. Highly recommended. read more

I stopped by and immediately realized Charlotte Cycles is on a BY APPOINTMENT only operation (during COVID), but as I was reading the signage on the door, it opened and one of their staffers came out to ask what I needed help with. My road bike tire had been giving me all kinds of trouble getting it back on and I just wanted to see if there was a "trick" that could be easily shown to get the tire back onto the rim. After the staffer tried for a couple minutes, she asked another staffer, Daniel to help out. Daniel was receiving a shipment of new merchandise so he helped once the delivery was done. He had to go get a tool to get the tire back onto the rim and then I asked him to do the back tire as well (since I didn't have the tool at home). Took him about 5min to do it (in-between appointments). I'm super lucky for them to have fit me in. Next time I will make an appointment, but he got me back on the road with my new tires. To be honest, I only stopped by here cause they were opened before some of the other shops in the area, but I really lucked out since they were super nice and accommodating. I stayed outside the entire time, but I assume they have a lot of bikes in their showroom. If I do decide to finally buy a road bike (get sick of my tri-bike) I would go here to browse (maybe after the pandemic). read more

Really nice and helpful staff. Got tubes and wheels replaced quickly and enjoyed talking to the guys in the shop. Great family friendly bike shop! read more

Best bicycle shop in town. Darin, Mari, Chris, new Chris and Roscoe are the best in the business. One of the few shops in town open on Sunday's too. read more

Charlotte Cycles - Bike Repair/Maintenance Near Me - Charlotte, North Carolina

So I really struggled with writing this review, because I really wanted to like this place, but alas, it just didn't work out. I found them via Yelp and because of the great reviews, decided to give them a try. I recently relocated to Charlotte, and I needed a tuneup on my mountain bike as well as my sprocket swapped out because the teeth were ground down in a couple of places. I have a pretty expensive E bike and they have a reputation as one of the original E bike shops in town so I thought this was the place to go. While customer service was pretty receptive, my overall service experience was less than desired. They kept the bike for a couple of days and called me back to let me know that I could pick it up because it was ready to ride. While I should've test drove the bike at the shop, trust of these guys had done that themselves so I took off. Immediately upon hitting the trail my chain started popping off.I unfortunately ended up with a new sprocket that did not fit my bike and kept popping the chain. When I took the bike back to see if they could figure out a new solution, they instead put my old sprocket back on the bike and promptly returned it to me without really explaining why they weren't able to fix it or what other solutions could be tried. I did appreciate the job they did on the rest of the bike but for the money I paid I ended up essentially spending about $350 on what amounted to an overpriced tuneup. My chain is still popping off so I'm still going to need to find another bike shop to get this problem fixed. read more

Charlotte Cycles - Bike Repair/Maintenance Near Me - Charlotte, North Carolina

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Chris and the guys in the repair shop as simply awesome. They worked it out to get a replacement swing arm for my Giant Trance 3 that I thought would never happen. The frame broke on a ride 6 weeks ago and in all the research I did, I thought I would be forced to purchase a new bike as there is no aftermarket option for this part replacement. Chris coordinated with me on all the info Giant needed for the replacement. Even though the part was out of warranty, the replacement was approved and was provided without cost. I can't express how happy I am with both Charlotte Cycles and Giant! read more

Amazing customer service and turnaround time. Took my bike this morning shortly after opening, was given a couple days turnaround estimate, got a text late afternoon (same day) stating that the bike was ready. Extremely happy with Charlotte Cycles and will be back read more

I came here based on the reviews and to replace two inner tubes on my bike. It was my first time ever changing tubes in a bike so I wasn't well versed in what was needed. I did buy two at target but the ended up being the wrong size. The staff came to my car to look at it and said I'd need to buy a new tube. No problem. They have a deal on their Yelp saying 25% for tube purchase and then $5 for $10 deal. If both are posted I imagined you could use both. I was not treated very well when I asked and it very honestly left a poor taste in my mouth when I was met with "pick one discount or the other you can't use both". Geez ok then don't post both. You're going to get that question. I really would never return here JUST based in first time treatment. Paid for my two tubes and would sadly not recommend. Go someplace where the treatment is at the very least humane. read more

I have had varying experiences with CC. First I'd like to give Kudos to Mary who is a great person and a great problem solver. I would like to encourage the owner of Charlotte Cycles to do a little customer service training with his employees. First, they should look like they care that you walked in the door. They should greet you with Hello and a smile. They should troubleshoot on product applicability. I have asked questions about products and there was absolutely no interest in someone digging a bit deeper to find out what I was needing and what might work for me. PS. I did buy an electric bike from you guys. I have bought other things elsewhere because of a more attentive staff......again, Mary is a keeper. The guys in general were very unresponsive and detached. read more

I was desperate to get the inner tube changed on my baby's stroller. I called a few places and decided to with Charlotte Cycles. They're fast, friendly, and accommodating! When I called, I spoke to Doug and he was the same one who came out to fix the tire. I would definitely recommend and would absolutely go back if I need anything else. read more

If you are a bike shop have tires so you don't make customers wait 3 days just to fix. What's the point? This place said it would take 3 business days to get a normal size tire in. Useless. read more

Brought in a OLD bike and the guys immediately took a look at it. They filled up the tires free of charge and, after a little poking and prodding, we decided to swap out both the tires and the tubes. They had some good options on hand and the change took a matter of minutes. While we were waiting, someone showed us the helmet options--everything from the low cost standard to the high end racer helmets and mountain biking with visor choices. We went middle ground, and also chatted through other accessories (lights, pedal clips, new seat, lock, etc.), but weren't pressured to get anything. The seat was adjusted and re-lubed for us. After a spin around the block, we came back and they tweaked the gear changer and showed us how to do it on our own in the future. For the helmet, two tires, and two tubes (we were only charged labor for the tire changes), the total including tax was $120. And we were out on our way right then and there. Plus, while we were inside, the crew was hilarious to chat with. The location is residential--feels like you're in a neighborhood because you are. But it's so close to the Sugar Creek greenway that it's a great starting or ending point. It's a bit far for me to walk my bike to on a regular basis, but when it comes to getting something done to kick off a ride in the area, it was great. read more

I needed a couple small items for my bike and called ahead to take advantage of their curbside pickup option. I wanted a floor stand but they didn't have any so I landed on a kickstand for a temporary solution. Daniel went completely above and beyond to find a kickstand solution that would mount up properly and didn't even make fun of me for putting one on my mountain bike As it so happens am looking to add to the stable here in the near future and get some items taken care of on my current ride. You can bet that this will be my first stop! read more

Excellent service great sales team. Work hard to fit right bike for your type of riding, read more

Charlotte Cycles - My third Ebike will be 65 next year. will be doing the gap trail over 250 miles in 3 days. Excellent service and sales. - Bike Repair/Maintenance Near Me - Charlotte, North Carolina

Excellent service, quick turnaround on bike assembly, great prices, and neat little building in a cool neighborhood. I would return and recommend to anyone with biking needs. read more

Thanks to these friendly and professional folks my Cruiser is back to riding conditions! They are very organized and are on an "Appointment Only" status, however they're very efficient and address all your concerns and needs. Their prices are competitive and their experienced work will be noticed on your bike! They also offer military discounts. I would definitely recommend and quite possibly would buy my next bike there. read more

There are several bike shops in the CLT area that I have been to that have great staff, friendly service and fair prices. The owner of this store openly rips people off who might not be as knowledgeable. Terrible service. I would never recommend this place. read more

Always a rewarding experience at Charlotte cycles. I have several bike shops closer to my house but go out of my way to Charlotte Cycles due to workmanship, price and professionalism. Thanks Darren you always take care of my rides. read more

Charlotte Cycles - Darren, Charlotte's best bike mechanic.. - Bike Repair/Maintenance Near Me - Charlotte, North Carolina

Needed a quick hand to remove a freewheel that was stuck. Walk in not a problem. Guy who helped me dropped what he was doing, helped me out in a minute or two and at no charge. What great customer service. I had been struggling for hours, but was nervous about buckling the rim. Having the right tools is always key. read more

Refused to service my e-bike. They only service their overpriced e-bikes. Take your business elsewhere!

Honest and reasonably priced. The gentlemen that helped me with my mom's old bike could have charged me for a tune-up I didn't need, but instead he was honest and only charged me $10 for labor to make sure the tires were safe and all components were working properly. Stellar customer service here! read more

Charlotte Cycles is a great local bike shop! I recently went over to test ride some e-bikes and ended up buying one which I am extremely happy with. Their staff is very knowledgeable, friendly and will help you find the bike that fits your needs. I have also taken my mountain bike there for service over the years and it has always come back to me just like new. I highly recommend this shop - especially if you are on the hunt for an e-bike, as they have a great selection of different styles to try out. They also have a nice array of bike accessories. Two thumbs up! read more

New to cycling and have done a good bit of research online before going in. Happy that I didn't get jerked around or have that "Used Car Salesman" routine/vibe. I purchased a new bike within my price range, and they stayed with me afterward, going over the details of how to maintain my new bike and the service I need for my old one. Shout out to Daniel! He made sure to make a personal impression without the dereliction of his duties. They are extremely busy in high-demand, so please be patient and understand their new policies due to Covid-19, and make sure to call ahead to set an appointment. read more

My wife and I were looking for information on E-Bikes when we came across Charlotte Cycles in NC. We decided to stop in and look at Pedego E-bikes as they were a recommended dealer. We found Charlotte Cycles has a vast inventory of different manufacturers models in stock. We were greeted by Daniel who graciously spent more than two hours answering our questions and explaining the different models and manufacturers of E-Bikes. We were able to try out different E-Bikes. Daniel explained the differences in pedal assist, throttle control, hub drive and mid drive. We were able to try different models and with Daniel's help we narrowed down the make and model that matched our comfort and high quality standards. This is a true gem of a bike store in the heart of Charlotte NC. They have a phenomenal selection of E-Bikes and gear as well as some great touring bikes. The customer service is out of this world! Thank you Daniel! Bob & Carol read more

Just to give a little bit of the history here with Charlotte cycles. My family over the past two years has purchased a total of 4 electric bikes from this store. Totaling I believe just under $15,000. Why is this important that I'm sharing this with you? When you purchase a bike from a bike store you are not only buying the bike, you are also developing a relationship with that bike store. They will be the one's servicing your bike and providing you with any warranty issues that you may encounter. I am not someone who generally goes online to share my experience, however in this situation I feel I would be doing the cycling community a disservice to keep this to myself. I was born and raised here in Charlotte and I owe that to my community. My original experience with Charlotte Cycles was a great one! This is why I returned to buy a second electric bike for my wife. Unfortunately this is where my good experience stopped. The relationship started turning sour when my bike started having issues. First of all, any issue that I encountered with my bike for some reason or another wasn't covered under the warranty? They had a different but clever response for every issue that I had. On the second or third problem with my bike things started to turn really bad. This is when they started ignoring my phone calls. When they did answer they were rude and disrespectful. I believe the only reason I got through was because I called from a number they didn't recognize.The owner failed to return multiple messages that I left for him on their voicemail asking for help. They failed to let me know when parts arrived that they ordering for me. When I called to check in on the parts and was curious why nobody notified me they had arrived after two full weeks of waiting they had the audacity to blame me for a failure in my communication??? They sold me parts that were unnecessary and that I did not need for my bike. I only found this out after taking it to another bike store that I happened to be close to. This is just deceitful bad business! Leading your customers in the direction of your profits selling them unnecessary parts. You are essentially leading the blind here we are counting on honest service for our equipment. This is the epitome of a self-serving business and not the way you treat your customers! Especially!!! when they have returned and made multiple purchases. I am a huge advocate of local business and am very sad to say that this has been my experience with Charlotte cycles. I highly recommend you take your business elsewhere where they will appreciate you as a customer and stand behind their product and warranty as they should. read more

We had a problem with one of our e-bikes and got wonderful , immediate and accurate service from Darren at Charlotte Cycles. He identified the issue, fixed us up, noticed another issue and fixed that one too. I am impressed and we'll be returning there fir all our service! read more

I used the Groupon for a basic bike tuneup here. They did a very thorough job cleaning my bike (do a lot of biking in the rain), calibrating the brakes, and fixing some shifting issues. These guys are top notch.. in fact they did a MUCH better job tuning up my bike than the trek store in north Charlotte. The guys are super friendly and eager to answer any questions. You can tell they take a lot of pride in their work. Only reason why I'm taking off a star is its a little pricey. Had both of my brake pads replaced and they charged me $40 bucks for the parts/labor. If I had known it costed that much, I would've done it myself. read more

Honestly left a bad taste in my mouth. Went to look for a bike seat, was brushed off by an employee because they were "too busy" to show me any options. I guess if you aren't about to drop over $1000 in on a bike, your business isn't important to them. read more

I'd like to say first that I've been to this shop twice to change my tire on my electric scooter. Both times, they were eager to learn more about the scooters, figured out how to do it (with my help) and changed my tire with no issues at a fair price($15). It was a great experience for both of us. But then, I brought my scooter in again for a tire change, and they flat out refused to do it! And the best reason they could come up with was "It wasn't worth their time." The tire change should only take about 30 - 45 minutes at the worst. I tried to be reasonable and offered to pay more for the service, but they still refused. Not sure if the shop is under new management, but its seems they've become too good to serve lowly electric scooter riders like myself. What a shame. read more

Great shop with knowledgeable staff. A little pricey but I guess most bike shops are in this area.

New to the area, the guys were very welcoming. Darin was truing my front wheel, while Rob and Ryan were helping to show me some maps of the area and places I can find group rides/fun trails. Great experience, tried out an awesome new E-bike (so smooth).. Grateful to have my new local shop! Thank you read more

Good shop, with good people running it! A little cramped and it's hidden, but quite the cozy gem when you find it!

Just took my bike in for some service here. Great spot! Top notch service and got my bike back quick. Give these folks a try for your bike service needs! read more

Been here twice for servicing issues and each time it was a top notch experience. And that's for bikes that were not purchased there. Quite the best bike shop in Charlotte! read more

These guys are great. They put together a bike I ordered in, found custom pedals for me within 1 hr of me changing my mind for the 3rd time in a day. True solid local business. Support em! read more

Saved from a rusty bike chain catastrophe! Thank you for your quick and wonderful service!

The manager Doug is amazing, he answered all my questions and helped me purchase everything I needed for my sons bike . Everyone that works there had a smile on their face ! I would recommend anyone who's looking for the latest bicycles and repairs shop with them !!! Amazing Customer service and pricing ! read more