Very prompt & reliable - convenient scheduling and billing Responsive to customer needs and pet…read moremanagement/ wellbeing

Do NOT use Sara Lutz Pet Services for your dog walking/pet sitting needs. I never even got to the…read morepoint of having Sara or one of her walkers complete a service for my dog, Luna, because from my initial interaction with Sara, she exhibited nothing but unprofessionalism, disrespect, and dishonesty. I had heard from other people in my neighborhood that Sara herself was not a very reliable person (especially when it comes to communication) and that several of the walkers with her company were also unreliable, dishonest, and disrespectful in clients' homes, but she did have a couple 5-star reviews so I decided to give her a shot. I have since discovered that one of those 5-star reviews on Google is actually from her boyfriend (Zander L.), so is probably not a true or honest review of her services or company. My experience with Sara started with me asking her to explain some of the negative things I had heard about her and her company after she had confirmed all my requested services for the next 2 months. The issues brought to my attention were: (1) Sara is a poor communicator and you can never get ahold of her in a timely manner; (2) her walker Alex (or Alexandra as she is listed on your service confirmation emails) has actually been caught not only lying about the times she is at clients' homes completing services but has also been caught going through their drawers/cabinets/personal belongings and taking/using things in clients' homes for herself without asking first; and (3) some of her walkers treat clients' homes as their own and have caused significant damage to personal belongings, furniture, and walls with Sara refusing to message clients back after the damage has occurred. I never got any explanation for any of these encounters and in fact never even got an answer back from Sara to my initial email asking about these issues. I started cancelling my services about 5-6 days after initially sending the email and let Sara know that I would continue cancelling services until she had responded and I knew I could feel comfortable moving forward with her company. She sent me an email to my cancellation request saying that she was out of town starting that day and would return two days later, but then would respond to my initial email then. First of all, she had to send an email to tell me she couldn't respond to my initial email? That's laughable. However, her supposed return date and date of response came and went, and I still never received an email response from her. This is evidence that not only is Sara a poor communicator, but also blatantly dishonest since she told me I could expect a response from her upon her return and that response was never received. I cancelled a few more services and sent 2 more follow-up emails asking her to please email me back so I could decide if her company was a good fit for my pup and our needs. She still has never responded, so I have cancelled all remaining services and will be looking elsewhere for my dog walking needs. Everything that everyone has said about Sara being unreliable, unprofessional, and an extremely poor communicator has remained true for me. If you can't even get ahold of her when you're scheduled to have close to $5,000 worth of pet services completed with her company, imagine trying to get ahold of her in an emergency. Save yourself a headache and a lot of frustration and do not support Sara Lutz Pet Services. So far Sammy's Dog Walking in the Charlottesville area seems to be far more reliable and professional and much easier to get ahold of.

Samantha at Pawville did a fabulous job grooming my miniature poodle today…read more My little guy is disabled and does not have the use of his hind legs. This means that many groomers are not willing to take him on since he can't stand on his own. But he's used to being groomed and the groomer where I used to live always told me that he was sweet and well-behaved. Samantha was just wonderful with him today. I was very nervous because of terrible experiences with other groomers in the area that I had tried. But Samantha was very patient and listened attentively to all my concerns. She was ready to take him when I walked in and he was ready to go at the exact time she told me he would be ready. Pricing was in line with what other's have charged. Pawville's new location at 3048 C Berkmar Dr. is super clean and is in a great, easy to reach location. So happy that I finally found a groomer I feel I can trust. Thank you, Samantha!

Samantha and her husband are wonderful! Our dog literally gets so incredibly excited to go to the…read moregroomer... which I can't figure out for the life of me bc he is crated (he isn't at home) AND bathing/brushing him at home is a nightmare. Safe to say it must be their personal touch. He is a Portuguese Water Dog (so have to groom every 8-10 weeks) and he always comes back looking great. Very receptive to tweaks when we decided we liked his ear fur shorter and head less round. and now as a repeat customer, they know exactly what we want which is super helpful so either me or my husband can do the drop offs without having to attempt to describe what he should look like instead of the overgrown fluff ball standing in front of them.

It's incredibly disappointing to send my pet with the exact amount of food and treats needed for…read moretheir stay, only to have them come home with food and treats still left over. That tells me they weren't fed according to the instructions I provided, and that's simply unacceptable. Proper feeding is a basic part of caring for someone's pet, and this feels like a serious lapse in care.

Be aware if you send your dog here to be groomed they will not be given any care beyond what…read moregrooming services you pay for. That means no water, no bathroom breaks, no walks. We brought our dog home after being there and it was clear she didn't have any help because as soon as we got in the house she evacuated her bowels and her bladder, and gulped up her whole water dish. I have no idea who thought it was a good idea to put a dog in a box after it's been groomed, but it's clearly not good care for animals.

Such a great resource- it's the next best thing to having my cat and dog with me- and great…read morecommunication. Fetch really saved the day when I had to leave suddenly.

Megan is a wonderful caregiver for my pets when I am away. She updates me with pictures during her…read morevisits. My cats really like her and I know I am able to travel without worries.

Fantastic. Owner is wonderful. Exceptional grooming for all types of dogs!! and great place to…read moreboard. Extremely knowledgeable staff and very detailed oriented. Safety is a complete priority. Highly recommend! Only place in town that grooms cats as well!

I do not really have a rating, as I was told they are unable to take on new grooming clients. The…read moreinteraction was via email only, so cannot speak to attitude, just that they did respond to my request promptly and cordially, although succinctly. Perhaps Yelp should remove Pet Grooming as a Service, or add a notice that this Business is not taking on new grooming clients. Since the Owner stated in her response that they do not support or have anything to do with Yelp, maybe a better idea is to remove this business from the search results for Pet Grooming.

So disappointed in the groomer, I told her keep the length on his head and ears, and this is what…read moreI got! She told me she didn't think he looked good with long fur on his head, so she cut it, and not even a straight cut. She also shaved so close she made him bleed!

We ran into the Crate and Marrow table by happenstance at a Pro Re Nata winter market, and they…read morewere sweet enough to let our pup sniff all the goodies until he picked out the perfect bone for him! The No Hide bones they sell are made of only the most high quality ingredients, and they actually LAST! A great find. They even sent Tiger home with a little baggie of dried chicken strips on the house! We look forward to visiting the shop in person sometime soon.

My dog has been at ATP daycare for a year and a half now. We've also done overnight boarding and…read moreobedience classes with ATP. All have been excellent experiences! The staff is personable and looks out for the dogs. The dogs are matched with playgroups that work best for their personalities and play styles. The staff will update you with a daily report if you ask! My dog is always happy and well exercised when he returns from daycare. The staff is responsive and responsible. We love ATP!

My pup has been here once for his "interview" and once for daycare. Since then, I have made a…read morerecurring weekly appointment. Overall, the staff was extremely friendly and ATTENTIVE. They put a ton of time and effort into making sure each dog maxes out on fun while staying safe and happy. I feel very comfortable leaving my dog here and the hours of operation make it convenient to do so. I will say that the prices are significantly higher than what I'm used to paying for the same quality of care, though I can't blame them too much from a business perspective (not a lot of competition in C'ville). If they lowered the cost per day by even $5 I'd definitely consider switching to twice a week!

Monica is the best!! Always goes above and beyond. We drive 35 mins to get there and it's well…read moreworth it.

Never got a call back. Always went to voicemail. The first one I left was in March. I am very…read moredisappointed that my therapy dog could not be groomed.

We are new to town and wanted to get our dog's nails trimmed before moving into a house with new…read morefloors. The Dogg House answered the phone to answer my questions and allow walk-in appointments for nail trims. They were so patient with my large (and to my surprise, anxious) dog. The staff was understanding, accommodating, and loving toward my boy and I can assure you that they love dogs.

I have high maintenance animals. My cats always do well here as they are able to board together…read more However, my dog doesn't board well...this last visit where she was there for 2.5 weeks proved this. My dog is an italian greyhound. She is a Velcro dog and needs human companionship regularly. They provide human playtime for her so she doesn't get lonely. They did this. Knowing she doesn't board well, and with the $$ I was paying, I asked to receive updates (daily) on her care. I had to email often to remind them about this. They emailed me 2x with pics. Overall, not what I wanted. Luna is a high maintenance dog, and changes such as boarding cause her high stress. She was pretty hoarse upon her return and had lost significant weight. She ate every meal but her pacing and anxiety didn't help. I don't have anything negative to say about this business, but for the care of my pets, I won't board them again because my dog just doesn't do well, even though my cats do enjoy their time away.