it is hotel food. Overpriced and underwhelming. But is was a great option for us during our stay here. Decent choices for things on the menu and the staff is super friendly and accommodating. Just wish the restaurant wasn't directly in the lobby area basically it is like eating in a lobby bar instead of an actual restaurant. read more

$30 for a pathetic arugula and paris salad? $30! Three dollars would be closer. Not only did I have to ask for salad dressing but they gave me a whopping four thin slices of pear and about a dozen small diced beats. I called down for room service that I planned on picking up myself. Because I couldn't get a direct line from the room I had to call the front desk. I was informed by the front desk that they no longer take room service. I explained that I would be picking it up but the guy said no. I walked down to the restaurant bar to order my salad. The bartender who took my order said that she has a direct line. I informed her that they would not let me call it directly. When the bartender brought me my salad, she was more embarrassed than I was that I was paying $30 for this pathetic meal. They cut the salmon to a very small portion. It was very cold and tasted super fishy. This hotel has gone downhill over the last year. From rats or mice running across my room to this excuse for food is an embarrassment for Hilton's respectable name. read more

Charter Restaurant - $30 arugula, pea, and meat salad with salmon. - New American Near Me - Albany, New York

The food is way too expensive for the quality. Ordered a basic cheeseburger for $20 (one of the cheapest things on the menu) and it came with no condiments. They also brought me the wrong side, and put the wrong cheese on my coworker's burger. The fire alarm was also going off for about 20 minutes but no one seemed alarmed or told anyone to exit. It was loud and the waitstaff was unfriendly. If you're staying at the hotel, skip this place and walk around a bit. There's some cool local places nearby with way better food at fairer prices. On top of that, they charge $23 per person for a very basic and standard continental breakfast. Go to one of the cafes up the road and buy a breakfast sandwich instead. read more

Stopped for the breakfast buffet with my wife. The greeter was friendly enough and there were only a few other people in the restaurant. I requested an omelette to order with server/greeter. 5 minutes later a very pleasant gentleman was walking out of the kitchen and asked how everything was. I explained I was waiting for an omelette that apparently he never received an order for. He had it out I. About 5 min. The buffet was $24/person. And when the server greeter brought over the bill it was for 3 people. They corrected that quickly and the table near us was overcharged for a single person and had to be corrected. Food was good for a buffet and a bit overpriced. I Won't be back here with other good options in town. read more

I originally wanted to check out another restaurant for brunch, but I decided to stay in and eat at the Hilton Albany due to the rain and cold. Bad decision. From coming in, I was ignored and neglected. I was seated, but had to ask for a menu. I wasn't interested in the full buffet, so I went for the three egg omelette and a coffee. There were no check ins on my meal and I had to ask for a refill of my coffee. I was not offered water. Omelette was ok, a little over cooked. The restaurant was not full, but I was given the check early so it felt like they were rushing me out. I will go out of my way to eat somewhere else in my future Albany stays. read more

I've never been ignored at a restaurant before... although it's only a hotel restaurant I'm Beyond shocked at the service... I'm hurt that bar tender MARIOS ignored me several times and didn't acknowledge me... and the fact that he looked pass me to help others is beyond me... I'm only writing this for those of you who c are about customer service... I've had a long day and am terribly upset with his actions... I did not ask or confront him... I will let management handle that... that non sense must stop... IMMEDIATELY! read more

This place has some solid offerings. I treated myself to a delicious filet and a few glasses of wine, while members of my crew tried the wings and the mussels. Everything was absolutely fantastic, and I can't say enough about the filet. It was *perfect*, from the potatoes to the sauce. The broccoli was lightly steamed, and really made me feel good about my decision. Next time I have an overnight here I look forward to trying more items, but honestly it'll be hard to tear myself about from that filet. This is really a hotel bar restaurant, so you're never going to be quite sure what you'll get when you're here. When I came, there were several wedding parties going ham, and it was a bit loud. The service was great though, and we never had to wait long for drink refills. All in all, this is what one might call a 'hidden gem'. read more

The new Chef at Charters has provided a new menu with excellent choices. Back on the menu after missing for nearly a decade is French onion soup. The Cobb salad is bountiful and overflowing with flavor and freshness. The halibut and salmon are top notch as is the Scallop and Lobster risotto. Do yourself a favor, next time you find yourself in downtown Albany, stop in the Hilton and check out Charters, you won't be disappointed. read more

Pro: location to my hotel (Hilton) Con: where to begin? Large Omelette: $12 on menu Here's how breakfast started...this story better improve as I sit here. (Spoiler: It doesn't) 1. "Good Morning Mr B...we notice you're a Hilton Gold Member. We would like to offer you a free breakfast buffet at our restaurant." Cool! I walked in and was told there was no buffet since business was slow. But, they'd honor my coupon on any menu item. Partial Strike one. 2. I was asked what I wanted, after I said I was ready to order. "An omelet, toast, & fruit." Then, as I pointed to the list of possible omelet ingredients, I started with "In the omelet, I'd like mush-", and was interrupted by server asking me "What do you want on your omelet?" Yeah, that's what I was trying to tell you. And who gets ingredients "on" an omelette? That's a frittata. Partial Strike Two. Looking forward to the fruit. 3. "Can they make the omelet with fresh eggs?", I asked. "What do you mean?" "Fresh eggs, not something poured out of a carton. " "Yes, that's what we have." "Egg stuff out of a carton?", I challenged. "No, fresh ones." Insert "ugh" here. 4. Cup of coffee was poured. Nice crud on side of cup. Sent it back. Definitely Strike Two now. New cup. Poured in creamer and sugar, went to stir it...dirty spoon. Possible Strike Three pending. 5. GREAT looking omelet arrived. It's huge. Toast looks hearty. Server walks away after dropping off small cup of ketchup. "What's the ketchup for?", I asked myself (since I was the only person in the entire restaurant.) Then, the terror pounced...no fruit. Had to get up to go find another server and ask them for the fruit. 6. Original server brought cup of fruit: Three raspberries Two pieces of cantaloupe Twelve pieces of honeydew. (Is the "crummy restaurant" industry the only one that is propping up the honeydew farmers of the world?) Bottom line: omelet was great. Come to be entertained while being filled with a great omelette. I couldn't find the "splendor" mentioned in other reviews, but I can't say I'm surprised. read more

Ate breakfast here on a Friday morning. They had a huge buffet setup but we weren't interested in that much food as we needed to get on the road. My grandson had the Lumberjack and I had the Breakfast Sandwich. It took a good 20 minutes before it was served to us but the portions were huge and satisfying. A bit pricey, total of $27, and that was without coffee or juice, but to be expected in a nice downtown hotel. The server, Courtney, was very pleasant, as were the hostesses. read more

The breakfast at the actual restaurant was quite sucky - I am all for melted cheese and all but I also like to taste the eggs in my "eggs and cheese" order. The bacon - ah a disappointment ... very greasy, thin, and not even a smell of bacon. My review though is about the food at the bar - yuuummmmmmm (not sure if they serve the same in the actual restaurant). The flatbreads to be specific - OMG those flatbreads!! Awesomeness! -Truffle Oil, Gouda and wild mushroom; -Bbq, chicken, bacon & cheddar; -Crispy grilled crust, cranberry, goat cheese and arugula salad on top I can't even choose which one I loved more because they were so just so very good, we ended up ordering every day during our stay! If in the area, definitely try the flatbreads!!! read more

I travel for work a lot and had the breakfast sandwich and fruit. I would've given 5 stars but my yolk was still gooey although it was fried. It wasn't to my liking. The fruit was amazing though. read more

Don't bother. Sounds fancy, but you don't get much for the price. Service is terrible.

My boy friend and i recently stayed at the HILTON on Lodge st. where this restaurant is located.. the menu selection was varied.. soups, salads , entree and dinners.. my boyfriend is a great lover of seafood so he decided to try their featured shrimp ceviche..he...was not at all impressed .so reordered for some angry mussels.. somewhat better.. he had a coffee and a slice of the hazelnut crumb cake.. that was quite tasty.. My dinner was much better. i ordered the tomato bisque soup with toasted cheese sandwich and a side salad..I ordered hot tea and a slice of the original cheeses cake..nice and creamy with a nice crust.they do have a bar..but when asked a glass of wine was $10.00.so we decided not to indulge..the dining room is comfortable ..large and roomy also..or you can also eat out by the bar.. read more

Don't bother this is going to really disappoint you! Food was not inspiring at all! My halibut was raw so I sent it back and then it was so dry I couldn't eat it! Service was super slow too. Do yourself a favor and find another place to eat! read more

Over priced and very slow service. Took an hour to get a sandwich. Don't waste your time, you might starve to death waiting. Ok the food turned out great and the manager Compt our meal so I guess not so bad. read more

Awesome brunch. Go have fun at brunch meander around. Great pastries. Brunch food that actually stays hot.

4 stars for food and 3.5 stars for service. It was kind of slow, but the food made up fit it. Went for the 1st night of restaurant week ($20.13 for a 3-course meal). You really can't beat Albany's restaurant week (maybe Philly will also be in the running). However, Dine LA offers more variety, just more price options as well, whereas Albany has a flat rate if you will. Plus, Monday is student/teacher discount night at a sweet price of $15.13. The hanger steak was overly charred and I like my steak medium rare!. The croquettes were fantastic and the frisée salad...even the pizza appetizer. The desserts were well portioned and tasty as well. My favorite was the asparagus from the hanger steak entree and the pasta! The pasta was flavored lightly with hints of seafood and strong garlicky goodness...as well as fresh sun dried tomato essence. The fish tacos were good, but I could do without the tortilla they had (just tastes away the elegance of a meal with a tortilla). read more

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Delicious Southwest burger and soup. This is located in the Hilton Albany where we stayed. Elegant setup, nice atmosphere and reasonable prices read more

Best part - the late night bartender and the fact that they stayed open until 1:30 am. Otherwise the menu was small and overpriced, which is typical for a hotel. The drinks were overpriced as well, though I will say that the beers selection was really good with a lot of local brews to choose from. read more

Had dinner there on a cold Saturday night the end of February. The restaurant was not crowded so we thought we might have made a poor choice. Our server, Rita, came over to introduce herself and things only got better. She made a few suggestions and we were soon having a fantastic dinner starting with a pizza-like hors d'oeuvres that was outstanding. Dinner and wine were also delicious. I can't compliment Rita enough. What a professional server. She was also very friendly and told us all about growing up near the State Capitol. Can't wait to dine there again. read more

Do NOT eat here!! Worst dining experience EVER. We had somewhere to be two blocks away at 9am. We arrived at 7:45. It was NOT busy. We waited 50-55 minutes for our food and It was cold and UNDERCOOKED. Do NOT eat here. Save yourself the time and headache. Very disappointed. read more

Had a great lunch today and the waitress, she was very nice and courteous. We ordered the Chicken Breast Sandwich on a nice Brioche Bun with Bacon, Lettuce and Onions. Just perfect! And, my wife had the very well prepared Rouben Sandwich. The French Fries served with her Rouben Sandwich were OUTSTANDING. Prepared just right, crunch on the outside and moist on the inside and they were THICK CUT with nice lightly dusted herbs on the outside. They tasted more healthy than one could imagine. The Iced Tea was FRESHLY BREWED by the waitress and it was really good. And, we know Iced Tea because we were born and raised in the Southern USA. The side salad which accompanied my Chicken Breast Sandwich was nice and cold and fresh with Italian Dressing on the side. Total with Tax and Tip was $38 and worth it. You will most likely almost always get high quality when dining at a Hilton Hotel. It is their way of doing things. It is The Hilton Way! We have been here before and when in the area again, we will stop by here for lunch or dinner. There is also a Starbucks in the Hotel Lobby, but, we were unable to try it as they close at 1:00 PM EST on Sundays. read more

This place ALWAYS takes forever. However, the other day I didn't even have time to leave the hotel, so I decided to chance it. I indicated to the hostess and waitress that I was in a bit of a time crunch. The hostess said, not to order a burger which I laughed at! She sat me down. She probably didn't realize that no one had swept the entire restaurant. I looked down under the table and it was disgusting. The waitress came right out and said she hadn't had time to clean it yet. (Still not convinced that's her job...not sure) So she moved me. Still food under the table and as I looked around saw that every table had food under it. GROSS! I ordered soup and salad. I swear that the waitress Kayla went in to turn in my order and came right out with it! She is a FABULOUS waitress. Fast and courteous. I really appreciated her! Food was very good. I needed to order food to go for a speaker for our conference about an hour later and the hostess took care of it. So, overall, I gave a medium rating because of the uncleanliness. But food and service were great! read more