Came for a service. The speed of the service could have been improved…read more Just because the system was new, did not mean the representative had the customer waited while she was figuring out how it worked. Much to be improved.

They have terrible customer service, lines are long no one said to the customers sorry for keeping…read moreyou waiting, a lot of the bankers were just seating in their office talking on their cell phones. I was there few days ago and waiting in line for over 20 minutes and they only had one cashier attending to everyone. They never once said sorry for keeping you guys waiting, untill i told them to send more cashiers to attend to the customers , the Chinese lady who is at the front was trying to do her best. But still terrible customer service, i told this bank I will be writing a review on how bad they treat the customers, well here we go. You asked for it. Go to the Blackhawk Bank of America they deliver excellent customer service always and they are always helpful and the bankers in the cubicle do come out to help when lines are long. I wish I can give zero stars.

I went through Key Point for my car loan and it was the best choice I could have made. Sam helped…read moremake the process extremely easy and fast which I really appreciated. I highly recommend checking out Key Point for your auto loans and ask for Sam! He was amazing.

If you're looking for a financial institution that truly values relationships, KeyPoint Credit…read moreUnion in Dublin is it. Sam provided some of the best customer service I've experienced anywhere -- not just in banking. He took the time to understand my needs, explain options clearly, and made sure I felt confident in every decision. His approachable, down-to-earth demeanor made the process smooth and enjoyable. The entire team operates with an above-and-beyond mindset that's rare these days. Their products and services are AAA plush -- competitive rates, excellent offerings, and a genuine commitment to members. If you're still with a large bank, it's time to rethink that relationship. Join KeyPoint Credit Union and experience what truly customer-centric banking feels like.

The bankers on this site are really nice, patient, and efficient. Delilah Chen helped my parents…read moreopen personal accounts and guided them through all the options and documents step by step. This East West site is a great choice for personal banking. Very friendly to the seniors. Highly recommend!!

Early this morning, I received couple of calls from a guy saying that he is calling from the bank…read moreand there is credit card fraud and else. he provided his name, Frank Liu, employee number, phone number, the credit card number that he said someone applied using my information, the recent transaction...and insisted that I need to go to their SF branch to solve the problem. Sounds like a real. I didn't provide any personal info to him instead I called the branch I know in Pleasanton Ranch 99. One of the representatives answered my phone immediately and we talked about the situation. She checked the system and also called the bank credit card service department and found out this Frank Liu from SF branch and the whole credit card thing are spam. I'd like to give Pleasanton Branch 5 stars for their work efficiency and accuracy.

It's getting hard to find a bank that it open on Saturdays. Wells Fargo on Tassajara Road in Dublin…read moreis open on Saturdays! Yay! The two Wells Fargo branches located in my town of Pleasanton are no longer open on Saturdays. So now I have trek over a neighboring town. It's not too far. I'm just glad I can still come in on a weekend.

I have good experience with Wells Fargo bank and I have been a customer for over 20 years…read more However, my experience was not good with banker at this branch. You may not get to talk with a banker even if you have an appointment.

Excellent customer service!! Staff is SO friendly. Everyone greets you with a smile. Very clean and…read morewelcoming lobby seating area. Fast customer service and extremely friendly teller. Thank youuu for cashing out 10+ wedding checks with EASE.

I like this location, even when there's lines inside they go by quickly. I prefer to use the ATMs…read moreinside versus the ones on the outside for privacy and safety reasons. The ATM inside also gives you smaller bills. The staff here are nice and friendly and don't seem to hate their lives lol I always find parking. It's located in a very quiet building which lends its self nicely for room for bank goers. There's lollipops and pens at the kiosks too. Overall satisfied to my visits here no complaints.

I've been a Chase customer ever since a long time. Came here on Halloween cuz I needed a money…read moreorder because I left my checkbook at home. Actually the agent was able to print three checks for me for three bucks. Not bad. I was unaware of this service and I was glad for their customer service. The location has plenty of parking and nice, courteous and well-informed people working here. At least. That was my impression for the one time I had been here cuz I normally don't come to this location.

Chase branch on Hopyard, in Pleasanton California. Entire…read morestaff is always very friendly and professional. NEVER a long wait or bad experience with Chase at this branch or it's other locations. I have had business with other banks other than Chase, but this Chase branch as with their other branches tops all other banks. Thank you, Chase!

Fremont Bank messed me up again. They sent a new debit card to an address I had five years ago…read more Dublin Bank was able to get me a new card but it is linked to my old address. My bills will not take the debit card because it has the wrong address. Two people said it would be fix by today. Now they are saying it can't be fix until Monday. The debit card I had prior to Wednesday had my current address and worked just fine. Now I am raking up late fees on my bills. I don't know why no one was able to fix the address issue during the work week. They have to send it out to be fix. This is the problem with small banks, this does not happen in Major Banks. I am a senior citizen and this has caused me pain and anxiety. I have been with Fremont bank since the 70s and I don't know why this problem can't be fixed in a timely manner. Also, I should not have been told that it would be fixed by a certain day by two people and find out that it would not happen as I was told. I am very upset.

After a nationwide bank wouldn't even give me the time of day for a HELOC, Fremont Bank came…read morethrough. The process took quite a while, more than a month, but at the end of the day they funded my HELOC and got me out of a bad situation! Great customer service any time I needed to email, call or stop by the branch, too. Can't say that about the nationwide bank that I'll probably be moving my accounts over from. I'll likely use Fremont Bank to refi the mortgage eventually or next mortgage as well.

The staff (Evelyn, Jose, Deepika, Dheepika) at the Dublin branch is always so helpful!read more

We had an outstanding experience working with Deepika and Joey on our HELOC. They were professional…read morethroughout the entire process, made everything smooth and stress-free, and were always timely in their communication. We would highly recommend them to anyone looking for a seamless lending experience.

Newman Gupta from Dublin branch Thank you for your kindness,…read morepatience, and support throughout my loan process.

I recently had the pleasure of working with Dennis Seiffert, an Indirect Loan Funder at Patelco,…read moreand I cannot speak highly enough of the incredible service he provided. From the moment we started our interaction, Dennis was not only informative but also extremely personable. He took the time to ensure I understood every aspect of the loan process and made me feel like a valued client. In today's service industry, it's rare to encounter someone who genuinely cares about their clients, but Dennis exemplifies this dedication. His approach to customer service is a dying art, and it truly sets Patelco apart from other companies. Thanks to Dennis, my experience was smooth and reassuring, making me appreciate Patelco even more.

I first heard about this company through my dad, who had nothing but positive things to say about…read morethe way they treat their customers. After banking with them for several years, I can confidently say my experience has been just as exceptional. This will now be my second auto loan through them, and once again, they exceeded my expectations. Not only do they offer some of the best rates available, but their team is also professional, knowledgeable, and genuinely committed to helping their customers throughout the entire process. I especially want to recognize Vinisha Patel for the outstanding service she provided. Her professionalism, attention to detail, and dedication to customer care truly stood out. She made the entire experience smooth, stress free, and informative from start to finish. If you are considering purchasing a vehicle, whether through a dealership or a private seller, I highly recommend reaching out to them before allowing dealerships to run your credit multiple times. Being pre approved ahead of time gave me confidence and negotiating power throughout the buying process. It allowed me to focus on finding the right vehicle and securing the best deal without unnecessary pressure or repeated credit inquiries. Having financing already in place puts you in control and makes the entire car buying experience much easier and more enjoyable. Thank you again to Vinisha and the entire team for providing such excellent service and making the process seamless. I truly appreciate the confidence and peace of mind you gave me during such an important purchase.

Representative Andy Kim was so professional and helpful walking me through setting up a new…read moreaccount. I highly recommend both him and Provident to keep my accounts safe and secure‼