Part 3 I finally received my money from Chase Bank 9 days later. It was not mailed priority or express as I was told. After 9 days 6 Lyft rides, multiple phone calls and countless hours on the phone I am moving on and putting this horrible experience behind me. I have lost many nights sleep, my credit has been damaged because I couldn't pay my bills and the stress has physically made me sick. I don't understand why any of this had to happen. Someone dropped the ball and didn't have the courage or decency to make it right. Karma is a bitch! read more

Great location super friendly personalized service. Staff is great i would give five stars if they weren't so understaffed all the time. It really sucks when im in a hurry and theres usually only one teller open. The atm works great but my only beef is ITS SUPER SLOW. All the chase atms are read more

This location is on a busy corner in Orangevale, CA. Located in the same parking lot as a Good Will donation site. I stopped in here to obtain a cash advance from my credit card. I was helped promptly in and out of the building within a matter of minutes. Granted it was also 30 minutes until closing time on a wednesday. read more

I have been a loyal Chase customer before they were Chase. Recently I have encountered major problems with the branch at 8859 Madison Ave. My bank card was hacked and instead of notifying me they declined my purchases, would not honor my auto pay accounts and held my money hostage. it was not until I called them to try to figure out what was going on that I realized the gravity of the situation. I physically went to the bank and met with the so called bank manager to identify myself and resolve the matter. After more than an hour with her (Jennifer) she told me my money would be mailed, yes, mailed to me. This was totally unacceptable to me, but I was left with no choice. She said it would be expedited and I would receive it within 2 business days. That was Monday, today is Friday afternoon. I have called "customer service" everyday trying to get a tracking number to no avail. My rent is late, my storage facility rent is late, I have not been able to pay my outstanding bills, I have not been able to go to the store for food or anything else, I am disabled and cannot drive so I have to use public transportation, rely on friends or hire Lyft or Uber. None of which I have been able to do because I HAVE NO MONEY. My credit has been damaged and my living situation is in jeopardy because I cannot pay my rent. I called the bank AGAIN, and once again left my name and number for the manager to call me back. After 29 minutes she did call only to tell me she would make a call and call me right back. That was over an hour ago. Even if (big IF) the check was to arrive tomorrow the bank is closed. We have been given our own free agency to make our own decisions, however, I STRONGLY warn you of this situation so that maybe to save someone else from the financial, physical and emotional stress this has caused me. read more

I'm not usually one to yelp..but I have to with this..I had my wallet stolen and they pretty much cleaned me out in a very fast amount of time..Chase alerted me within a hour of this happening and they refunded everything and made this very stressful situation the best it can be..thank you so much to Chase for being friendly, sympathetic and on top of it..I'm so happy I switched to this bank read more

Apparently you can't be black and be at this bank without security hovering over you from the time you come in to the time when you drive away outside in your car...... ‍‍please, give me a break. read more

This is my branch. It's close to my house so I visit this branch often. Parking is usually not a problem. I'm always greeted warmly when I enter. Juan is the branch manager and I always feel that I get a personalized service from her. With Juan gone on maternity leave for the past few months I started working with Sam. Let me just tell you how awesome this guy is. He's the kind of guy who goes out of his way to take care of you. He's warm and has a smile on his face always. Recently he helped me with a loan and he was great. He did a lot of the paperwork. You can tell that he enjoys what he does. He photocopied documents. He faxed documents. He went over things with me. I'm very happy with this branch. So if you're in need of help ask for Sam. He's the guy you want helping you. read more

This bank is nice and clean. The security guard is friendly. The bankers are also friendly and fast. I came in and out.

Guaranteed to be a easy experience. Been with this bank for about a month. If you call with a question they are always happy to help. I even had an at&t bill that I didn't know had come out of my account or not and Nolan called me that next morning to let me know my bill was paid. Highly recommend read more

8859 Madison Avenue Fair Oaks, CA 95628 I went to this location yesterday (6-18-2011) and I must say that I experienced the worst service I have ever had at a bank. Two of the tellers were sitting on the counters having a personal conversation which was very unprofessional, and the teller who helped us was rude and messed up our deposit.On top of that she gave us an attitude for absolutely no reason. They were unprofessional and gave us dirty looks like we were interrupting them by having them do their job....I will never do business with this branch again due to their lack of respect for their customers and the trashy demeanor of the tellers.Whoever is responsible for this branch should be ashamed and embarrassed that they allow their employees to act in such a way. I am disgusted and I am discouraging anyone I can from going to this location in hopes of preventing them from witnessing such behavior. read more

Although Erik A. was not able to help me in a simple transaction , Juan Mei was more than welcoming and even helped my boyfriend and I with both our transactions. read more

I took my 4 year old son to the bank early this morning, knowing we would have to wait about 20 minutes for them to open. We waited a few minutes in the car, and got out to wait in front of the door, since it's hard to contain a rambunctious pre-schooler in a car first thing in the morning. We weren't outside of the front door more than a minute before someone came over and opened it for us, letting us in a full 15 minutes before they actually opened. I told them that we could definitely wait outside, since it was so early, and knowing they didn't open until 9am, but they insisted. How awesome that this branch helped us with our banking, and got us back in the car and on our way for the day 10 minutes before they even opened?!?! Absolutely five stars. read more

Went to deposit a big check and Erik Alfstad gave me attitude throughout the entire transaction. Treated me like I was his badly-behaved employee and he had to straighten me out. Chastised me for not saying "please" enough (I missed one time out of four; I said it three times, but it wasn't good enough for "Mommy" Erik!) read more

Well some of these reviews are from years back so I figured I'd do an update. Besides monthly debit charges, the bankers and tellers are very helpful. Quick with the job and friendly. read more

How to CHASE away customers! This WA MU is now a CHASE bank. Visited yesterday and received the worst possible service at the window for what was really important to me: a LOST debit card! The card was mailed by CHASE but I never received it. The teller was clueless as to what to do...bored expression, flat voice, could have cared LESS about helping me. After poking around the computer for several minutes, and giving me a sarcastic answer, she finally asked someone else for help because she had no idea what to do. Her associate cancelled the card that was supposed to have been sent... and said they would issue a new one. EXCEPT that also cancelled my CURRENT card (not due to expire until April first). Didn't explain NOT to use my current card! You guessed it, I went to the store and was denied the debit, with two more days until expiration! read more

Yeah...... I'm not a fan of big banking, either. But you still gotta live.... So you gotta go with the devil ya know, right? This branch is o-k to deal with... The tellers mostly smile when I have to go in... Which is less and less thanks to the bank by phone app( ain't technology great!). My biggest complaint would be getting slammed with fees when my acct got a little short and the computer rearranged the check withdrawals to maximize the amount of overdrafts. This is an illegal practice... I know it... The banks know it... They are just going to do it anyways and more people just let it slide than complain. Well, not me! The worst part was having to explain the situation to 2 different people with dumb looks on their faces before the branch manager would approve the credits to the acct. They really want you to just give up and just fork over your cash. I have several accounts at different banks and credit unions now... And will probably eliminate Chase from my life just as soon as I get this last car loan paid off! read more

Why the bad reviews for this chase? Customer service was on point, it just looked a little ghetto lol